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Splunk ITSI (IT Service Intelligence) Reviews

Vendor: Splunk
4.1 out of 5
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What is Splunk ITSI (IT Service Intelligence)?

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

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Splunk ITSI (IT Service Intelligence) is the #3 ranked solution in top IT Alerting and Incident Management solutions and #12 ranked solution in APM tools. PeerSpot users give Splunk ITSI (IT Service Intelligence) an average rating of 8.2 out of 10. Splunk ITSI (IT Service Intelligence) is most commonly compared to Zabbix: Splunk ITSI (IT Service Intelligence) vs Zabbix. Splunk ITSI (IT Service Intelligence) is popular among the large enterprise segment, accounting for 70% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 18% of all views.
Buyer's Guide
Splunk ITSI (IT Service Intelligence)
October 2025
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Splunk ITSI (IT Service Intelligence) mindshare

Product category:
IT Alerting and Incident Management
As of November 2025, the mindshare of Splunk ITSI (IT Service Intelligence) in the IT Alerting and Incident Management category stands at 2.5%, down from 2.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.
IT Alerting and Incident Management Market Share Distribution
ProductMarket Share (%)
Splunk ITSI (IT Service Intelligence)2.5%
PagerDuty Operations Cloud19.5%
Opsgenie11.9%
Other66.1%
IT Alerting and Incident Management

PeerResearch reports based on Splunk ITSI (IT Service Intelligence) reviews

TypeTitleDate
CategoryIT Alerting and Incident ManagementNov 2, 2025Download
ProductReviews, tips, and advice from real usersNov 2, 2025Download
ComparisonSplunk ITSI (IT Service Intelligence) vs PagerDuty Operations CloudNov 2, 2025Download
ComparisonSplunk ITSI (IT Service Intelligence) vs Splunk Cloud PlatformNov 2, 2025Download
ComparisonSplunk ITSI (IT Service Intelligence) vs OpsgenieNov 2, 2025Download
Suggested products
TitleRatingMindshareRecommending
Zabbix4.2N/A95%107 interviewsAdd to research
Dynatrace4.4N/A95%350 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Splunk ITSI's agility enables integration of various data sources without capacity limits. Users value its dashboards, reports, and alert capabilities, including comprehensive visibility and KPI tracking. The features of Glass Tables, event correlation, and predictive analytics are praised. Organizations appreciate the end-to-end visibility, machine learning-driven anomaly detection, and customizable visualizations. ITSI enhances incident response efficiency, optimizes business processes, and empowers users with deep dive functionalities and service analyzer capabilities, making it favorable for enterprise security and observability.
  • "The best features of Splunk ITSI (IT Service Intelligence) are the APM, the Application Performance Monitoring, and the diagnostic capabilities; it is state-of-the-art."
  • "Having worked closely with Splunk support engineers, I've observed their high capabilities in resolving issues."
  • "The most valuable feature is event correlation, which ensures that only one ticket is generated per issue, eliminating duplicates and reducing noise from multiple alerts."

Room for Improvement

Splunk ITSI is described as being expensive. There is a need for improved integration with third-party tools. Users seek enhancements in predictive analytics and added machine learning features. Interface customization and usability are concerns. There are reports of a steep learning curve and difficulties in UI development and data contextualization. Users desire more prebuilt add-ons and templates to facilitate quicker implementation. Overall, more seamless integrations and improved documentation are encouraged.
  • "Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specifically when correlating between different CIs."
  • "Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules."
  • "While integrating services and KPIs in ITSI is straightforward, I found it challenging to analyze them with the service analyzers; specifically, using the deep dive feature to pinpoint the exact source and time of an issue proved difficult."

ROI

Organizations experienced a quick return on investment with Splunk ITSI. They achieved cost savings by replacing expensive reporting methods with efficient queries and reduced downtime by improving issue detection. Teams benefited from increased visibility, resulting in enhanced business resilience and faster incident resolution. The platform's intuitive nature allowed users to derive value swiftly by streamlining data access and analysis, reducing monitoring time, and enhancing cross-departmental efficiency in delivering key services.

Pricing

Enterprise users often describe Splunk IT Service Intelligence as an expensive, premium solution. Licensing costs, based on data ingestion and usage, can be complex and high, although users recognize the value it adds for comprehensive data management and analytics. Many compare its cost unfavorably to competitors like Grafana but acknowledge its superior capabilities. Splunk ITSI's evolving pricing along with professional services and support is appreciated but still seen as a significant investment.
  • "Splunk ITSI is a premium application and comes with a premium price tag."
  • "Splunk ITSI is expensive compared to other tools."
  • "It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."

Popular Use Cases

Splunk ITSI is utilized for infrastructure and application monitoring, integrating with tools like ServiceNow for alert management. It leverages machine learning for predictive analytics and anomaly detection. Many organizations deploy it both on-premises and in the cloud, analyzing metrics such as CPU and memory usage. Users create dashboards, monitor KPIs, and visualize data to understand system health. It's applied across industries, enhancing operational resilience and providing actionable insights to address IT-related challenges efficiently.

Service and Support

Splunk ITSI's customer service and technical support exhibit varying effectiveness and response times. While some users find support responsive and knowledgeable, others experience delays and insufficient problem resolution. Organizations such as Royal Bank of Canada receive prioritized assistance, suggesting biases in service levels. Licensing and regional factors influence support quality. Some users report helpful documentation, while others note challenges in outsourced support. Overall satisfaction ranges from average to excellent, with ratings often between five to nine out of ten.

Deployment

Many found Splunk ITSI's initial setup straightforward, especially with professional services assistance. Deployment times varied, with some completing it within a few weeks, depending on their environment and team size. While basic setups were simple, advanced configurations required more expertise. Several highlighted the ease of use in both cloud and on-prem configurations, despite some challenges in complex environments. Proper knowledge and planning were emphasized for efficient implementation.

Scalability

Splunk ITSI scales effectively, accommodating diverse user counts and data volumes. It supports horizontal scaling, leveraging additional licenses and hardware for growth. Some users cite understanding costs for extra storage as essential. It performs well in environments with significant data and user demands, though setup adjustments may be necessary. Users rate its scalability highly, with strong clustering and cloud capabilities, allowing for tailored configurations based on unique infrastructure needs and requirements.

Stability

Splunk ITSI is widely regarded as a stable tool. Users highlight its reliability, with minimal bugs or crashes. Some challenges are noted, such as data consistency and infrastructure dependency. Users rate stability highly, often between eight to ten out of ten. While some minor issues arise, many are attributed to factors external to Splunk ITSI, like configuration or resource allocation. Most regard it as a dependable platform for IT operations.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Splunk ITSI (IT Service Intelligence) Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business10
Midsize Enterprise8
Large Enterprise27
By reviewers
By visitors reading reviews
Company SizeCount
Small Business108
Midsize Enterprise48
Large Enterprise359
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
18%
Manufacturing Company
10%
Computer Software Company
10%
Government
8%
Comms Service Provider
6%
Insurance Company
6%
Healthcare Company
4%
Retailer
4%
Wholesaler/Distributor
3%
Energy/Utilities Company
3%
Outsourcing Company
3%
Performing Arts
2%
Construction Company
2%
Recruiting/Hr Firm
2%
Recreational Facilities/Services Company
2%
Real Estate/Law Firm
2%
Educational Organization
2%
University
2%
Hospitality Company
1%
Aerospace/Defense Firm
1%
Legal Firm
1%
Transportation Company
1%
Media Company
1%
Non Profit
1%
Pharma/Biotech Company
1%
Leisure / Travel Company
1%
Logistics Company
1%
Museum Or Institution
1%
Renewables & Environment Company
1%
Consumer Goods Company
1%

Compare Splunk ITSI (IT Service Intelligence) with alternative products

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Learn more about Splunk ITSI (IT Service Intelligence)

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk ITSI (IT Service Intelligence) customers

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Related questions

  • 170
How do you decide about the alert severity in your Security Operations Center (SOC)?
  • 123
What is an incident response playbook and how is it used in SOAR?
  • 173
What is the difference between mitigation and remediation in incident response?
  • 50
What tools and solutions do you use for automated incident response in an enterprise in 2022?
  • 10
What measures should a business have in place to enable an effective incident response for data breaches?
  • 30
Why a Security Operations Center (SOC) is important?
  • 10
When evaluating Incident Management Software, what aspect do you think is the most important to look for?
  • 10
What are some Incident management best practices to keep in mind?
  • 5
GoDaddy has been hacked again. What can be done better?
  • 18
Why is IT Alerting and Incident Management important for companies?

Product Categories

Product Categories
IT Alerting and Incident Management
Application Performance Monitoring (APM) and Observability

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Splunk ITSI (IT Service Intelligence) Reviews Summary
Author infoRatingReview Summary
Director at Techpace4.5I've used Splunk ITSI for over four years and find its diagnostic, APM, and predictive analytics highly effective, though it needs better event correlation and service management; it's ideal for large enterprises but too complex for small companies.
Associate at Cognizant4.0I use Splunk ITSI for monitoring and analytics, valuing its data forwarding from multiple sources and the marketplace for custom applications. However, the user interface needs better visualization. We switched from New Relic due to budget constraints.
Senior Software Engineer at Wipro Limited3.5I use Splunk ITSI to oversee payment operation processes. The service analyzer and Glass Tables are highly valuable, though pre-built dashboards would be beneficial. Despite considering Grafana, New Relic, and Dynatrace, Splunk impressed me, though pricing is a drawback.
Sr. Splunk Admin / Developer Engineer at a financial services firm with 10,001+ employees4.0I have utilized Splunk ITSI in finance and government settings for unified infrastructure views and strategic IT planning. It offers flexible live data monitoring, intuitive interfaces, and scalability, though query autocorrection needs improvement compared to faster tools like Elk.
Senior Consultant at North Swindon Practice Group Surgery4.5We use Splunk ITSI for health industry monitoring, appreciating its powerful KPIs and correlation searches. While the UI seems outdated, its end-to-end visibility is excellent. Despite its high cost, it surpasses competitors like New Relic and LogicMonitor.
Senior consultant at a tech services company with 51-200 employees4.5I primarily use Splunk ITSI for managing alerts and monitoring APIs, despite some false positives. Its integration with threat intelligence is valuable for generating alerts, but it could improve by adding features like comprehensive vulnerability management.
Splunk ITSI Developer at Tata Consultancy4.5We use Splunk ITSI to integrate customer logs and automate alert management with features like search functions, Glass Table, and KPI monitoring. Improvements are needed in the dashboard's comment feature and adding more colors in the Service Analyzer.
IT at a non-tech company with 10,001+ employees4.5Splunk ITSI has enhanced our app teams by providing efficient metrics aggregation and reducing mean time to resolve issues. It improves business resilience by consolidating tools and offering end-to-end visibility, primarily on AWS, though integration ease could improve.