Splunk ITSI (IT Service Intelligence) Reviews

Name: Splunk ITSI (IT Service Intelligence)
Brand: Splunk
Rating: 4.1 (50 reviews)

4.1 out of 5

50 reviews
97% willing to recommend

What is Splunk ITSI (IT Service Intelligence)?

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

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Splunk ITSI (IT Service Intelligence) is the #4 ranked solution in top IT Alerting and Incident Management solutions and #10 ranked solution in APM tools. PeerSpot users give Splunk ITSI (IT Service Intelligence) an average rating of 8.2 out of 10. Splunk ITSI (IT Service Intelligence) is most commonly compared to BigPanda: Splunk ITSI (IT Service Intelligence) vs BigPanda. Splunk ITSI (IT Service Intelligence) is popular among the large enterprise segment, accounting for 75% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 21% of all views.

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

April 2025

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Featured Splunk ITSI (IT Service Intelligence) reviews

Sunil K R

Senior Software Engineer at Wipro Limited

In my previous project, I successfully led the end-to-end deployment of a Splunk migration. The process went smoothly thanks in part to Splunk's professional services team. They conducted a thorough assessment, identified all our potential pain points, and developed a tailored solution and migration plan. This comprehensive approach ensured a seamless transition. Our core deployment team consisted of 5 internal members and two specialists from Splunk. Additionally, the project included a project manager and a product owner. We also benefited from the expertise of two professional service consultants and two representatives from the customer's side. An on-site admin architect further provided valuable technical support. Throughout the deployment process, we leveraged support from various resources whenever necessary. This included assistance with configuration changes, deployments, and other related tasks. We also collaborated effectively with our teammates to ensure a smooth and successful implementation.

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Srinivasulu Soolluru

Splunk ITSI Developer at Tata Consultancy

The search function is the most valuable. It includes regular expressions and wild card searches. We'll write searches using field and case-sensitive services and use all of these search types to write an alert condition. Splunk ITSI has another feature called Glass Table that offers a visual representation. We can manually change the dashboard by reducing its size or changing the background color. When we click on any cell, it will navigate to the next dashboard. You also have a KPI feature. Each KPI case has a separate formula, and we'll write a formula so that when a threshold is reached, it triggers a condition. All of this KPI information is displayed in one service analyzer. ITSI's end-to-end visibility is excellent. With its help, we can monitor all the network-related log sources and infrastructure. Each log source is integrated into the tool and stored in a separate index to improve search performance. We are using this cluster environment with multiple indexes. It's better to have three to four indexes for a faster search. The solution's preventive analytics help to prevent incidents before they occur. We write a correlation search that is reported. When an alert is triggered, we write a condition. Each incident will have a priority and a response time based on the SLA. For a priority 1 incident, we must respond within 30 minutes. It's an hour for priority 2 and two hours for priority 3. We have three to four hours for priority 4. A ticket will be created within this time, and the incident response team will be alerted. While raising the ticket, we analyze all the alert information and everything the incident response team needs to resolve it. The incident response team will act accordingly and close the incident within this time.

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JOEL MUNDOH

Splunk Administrator / Architect at MetLife

Our organization was looking for a security monitoring tool. I use Splunk ITSI as a monitoring and security tool. It helps me to protect data and prevent malware and hackers from accessing my environment. Splunk ITSI can be used to protect our role and infrastructure. It can also provide insights into how and what is helpful within our infrastructure. Splunk ITSI provides great end-to-end visibility into our network environment. It can identify the exact root cause of an issue without any additional troubleshooting on my part. Predictive analytics is valuable for preventing incidents before they occur because it allows me to see when the data stopped being indexed, which saves me time from having to investigate. Splunk ITSI makes it easier to secure our entire infrastructure. Before Splunk ITSI, our environment was chaotic. Splunk ITSI streamlines our incident management by providing a financial report of all applications in our environment. Splunk ITSI has helped us reduce alert noise. After configuring ITSI, we set certain parameters based on our alerts. These alerts are the conditions that ITSI uses to automatically reduce noise. Splunk ITSI helps to reduce our mean time to detect by monitoring key performance indicators such as CPU overload and the percentage of use revenue trend. On average the automation has reduced our mean time to detect by five minutes. Splunk ITSI significantly reduces our mean time to resolve because most of our time was previously spent troubleshooting. With ITSI, we don't have to troubleshoot at all. Splunk ITSI can help reduce downtime, but the extent of its effectiveness depends on how it is implemented.

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Splunk ITSI (IT Service Intelligence) mindshare

Product category:

As of May 2025, the mindshare of Splunk ITSI (IT Service Intelligence) in the IT Alerting and Incident Management category stands at 3.9%, up from 1.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

IT Alerting and Incident Management

PeerResearch reports based on Splunk ITSI (IT Service Intelligence) reviews

Type	Title	Date
Category	IT Alerting and Incident Management	Apr 30, 2025	Download
Product	Reviews, tips, and advice from real users	Apr 30, 2025	Download
Comparison	Splunk ITSI (IT Service Intelligence) vs PagerDuty Operations Cloud	Apr 30, 2025	Download
Comparison	Splunk ITSI (IT Service Intelligence) vs Opsgenie	Apr 30, 2025	Download
Comparison	Splunk ITSI (IT Service Intelligence) vs Splunk Cloud Platform	Apr 30, 2025	Download

Title	Rating	Mindshare	Recommending
BigPanda	3.7	5.6%	81%	16 interviews Add to research
Splunk Cloud Platform	4.1	1.8%	94%	57 interviews Add to research

Valuable Features

Splunk ITSI's agility enables integration of various data sources without capacity limits. Users value its dashboards, reports, and alert capabilities, including comprehensive visibility and KPI tracking. The features of Glass Tables, event correlation, and predictive analytics are praised. Organizations appreciate the end-to-end visibility, machine learning-driven anomaly detection, and customizable visualizations. ITSI enhances incident response efficiency, optimizes business processes, and empowers users with deep dive functionalities and service analyzer capabilities, making it favorable for enterprise security and observability.

"Having worked closely with Splunk support engineers, I've observed their high capabilities in resolving issues."
"The most valuable feature is event correlation, which ensures that only one ticket is generated per issue, eliminating duplicates and reducing noise from multiple alerts."
"I particularly like the preview feature because it provides a prompt experience for impact analysis."

Room for Improvement

Splunk ITSI is described as being expensive. There is a need for improved integration with third-party tools. Users seek enhancements in predictive analytics and added machine learning features. Interface customization and usability are concerns. There are reports of a steep learning curve and difficulties in UI development and data contextualization. Users desire more prebuilt add-ons and templates to facilitate quicker implementation. Overall, more seamless integrations and improved documentation are encouraged.

"Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules."
"While integrating services and KPIs in ITSI is straightforward, I found it challenging to analyze them with the service analyzers; specifically, using the deep dive feature to pinpoint the exact source and time of an issue proved difficult."
"Currently, Glass tables in ITSI only display metrics related to KPIs."

ROI

Organizations experienced a quick return on investment with Splunk ITSI. They achieved cost savings by replacing expensive reporting methods with efficient queries and reduced downtime by improving issue detection. Teams benefited from increased visibility, resulting in enhanced business resilience and faster incident resolution. The platform's intuitive nature allowed users to derive value swiftly by streamlining data access and analysis, reducing monitoring time, and enhancing cross-departmental efficiency in delivering key services.

Pricing

Enterprise users often describe Splunk IT Service Intelligence as an expensive, premium solution. Licensing costs, based on data ingestion and usage, can be complex and high, although users recognize the value it adds for comprehensive data management and analytics. Many compare its cost unfavorably to competitors like Grafana but acknowledge its superior capabilities. Splunk ITSI's evolving pricing along with professional services and support is appreciated but still seen as a significant investment.

"Splunk ITSI is a premium application and comes with a premium price tag."
"Splunk ITSI is expensive compared to other tools."
"It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."

Popular Use Cases

Splunk ITSI is utilized for infrastructure and application monitoring, integrating with tools like ServiceNow for alert management. It leverages machine learning for predictive analytics and anomaly detection. Many organizations deploy it both on-premises and in the cloud, analyzing metrics such as CPU and memory usage. Users create dashboards, monitor KPIs, and visualize data to understand system health. It's applied across industries, enhancing operational resilience and providing actionable insights to address IT-related challenges efficiently.

Service and Support

Splunk ITSI's customer service and technical support exhibit varying effectiveness and response times. While some users find support responsive and knowledgeable, others experience delays and insufficient problem resolution. Organizations such as Royal Bank of Canada receive prioritized assistance, suggesting biases in service levels. Licensing and regional factors influence support quality. Some users report helpful documentation, while others note challenges in outsourced support. Overall satisfaction ranges from average to excellent, with ratings often between five to nine out of ten.

Deployment

Many found Splunk ITSI's initial setup straightforward, especially with professional services assistance. Deployment times varied, with some completing it within a few weeks, depending on their environment and team size. While basic setups were simple, advanced configurations required more expertise. Several highlighted the ease of use in both cloud and on-prem configurations, despite some challenges in complex environments. Proper knowledge and planning were emphasized for efficient implementation.

Scalability

Splunk ITSI scales effectively, accommodating diverse user counts and data volumes. It supports horizontal scaling, leveraging additional licenses and hardware for growth. Some users cite understanding costs for extra storage as essential. It performs well in environments with significant data and user demands, though setup adjustments may be necessary. Users rate its scalability highly, with strong clustering and cloud capabilities, allowing for tailored configurations based on unique infrastructure needs and requirements.

Stability

Splunk ITSI is widely regarded as a stable tool. Users highlight its reliability, with minimal bugs or crashes. Some challenges are noted, such as data consistency and infrastructure dependency. Users rate stability highly, often between eight to ten out of ten. While some minor issues arise, many are attributed to factors external to Splunk ITSI, like configuration or resource allocation. Most regard it as a dependable platform for IT operations.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Splunk ITSI (IT Service Intelligence) Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

21%

Computer Software Company

14%

Government

11%

Manufacturing Company

Insurance Company

Comms Service Provider

Retailer

Healthcare Company

Energy/Utilities Company

University

Real Estate/Law Firm

Construction Company

Wholesaler/Distributor

Educational Organization

Recreational Facilities/Services Company

Recruiting/Hr Firm

Legal Firm

Logistics Company

Outsourcing Company

Pharma/Biotech Company

Media Company

Aerospace/Defense Firm

Performing Arts

Non Profit

Hospitality Company

Consumer Goods Company

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Learn more about Splunk ITSI (IT Service Intelligence)

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk ITSI (IT Service Intelligence) customers

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau