FortiMonitor vs PagerDuty Operations Cloud comparison

Fortinet and PagerDuty are both solutions in the IT Alerting and Incident Management category. Fortinet is ranked #9 with an average rating of 8.3, while PagerDuty is ranked #1 with an average rating of 8.5. Fortinet holds a 1.0% mindshare in IMS, compared to PagerDuty’s 23.2% mindshare. Additionally, 100% of Fortinet users are willing to recommend the solution, compared to 97% of PagerDuty users who would recommend it.

FortiMonitor

Read 15 FortiMonitor reviews

1,625 Views
98 Comparison Views

100% willing to recommend

PagerDuty Operations Cloud

Read 37 PagerDuty Operations Cloud reviews

4,663 Views
2,332 Comparison Views

97% willing to recommend

FortiMonitor

PagerDuty Operations Cloud

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Executive SummaryUpdated on Jan 2, 2025

PagerDuty Operations Cloud and FortiMonitor compete in operational monitoring and incident management. Data suggests FortiMonitor has the upper hand due to its comprehensive feature set despite higher initial costs.

Features: PagerDuty Operations Cloud specializes in real-time incident management and automated workflows, improving operational efficiency. FortiMonitor provides extensive network visibility, proactive alerting, and comprehensive monitoring features, making it more robust.

Room for Improvement: PagerDuty Operations Cloud could enhance its feature set to be more comprehensive and improve integration with third-party tools. Its scalability in larger deployments might require attention. FortiMonitor could benefit from simplifying its setup process and expanding support for new vendors. It can also enhance user interface intuitiveness.

Ease of Deployment and Customer Service: PagerDuty Operations Cloud offers straightforward deployment and responsive customer support, ensuring smooth implementation. FortiMonitor, with a more complex deployment, provides personalized customer service, enhancing user experience.

Pricing and ROI: PagerDuty Operations Cloud is cost-effective with moderate ROI, suitable for price-sensitive customers. FortiMonitor, although higher in upfront cost, offers a superior long-term ROI due to its feature-rich offerings, providing greater value over time.

To learn more, read our detailed FortiMonitor vs. PagerDuty Operations Cloud Report (Updated: July 2025).

Buyer's Guide

FortiMonitor vs. PagerDuty Operations Cloud

July 2025

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Helped 864,053 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

FortiMonitor

Ranking in IT Alerting and Incident Management

9th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (21st), IT Infrastructure Monitoring (26th), Digital Experience Monitoring (DEM) (7th)

PagerDuty Operations Cloud

Ranking in IT Alerting and Incident Management

1st

Average Rating

8.8

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Process Automation (13th), AIOps (10th), Critical Event Management (CEM) (1st)

Mindshare comparison

As of August 2025, in the IT Alerting and Incident Management category, the mindshare of FortiMonitor is 1.0%, up from 0.8% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 23.2%, down from 29.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management

Featured Reviews

JaimeVasquez

Commercial Manager at IT-Experience

Monitoring capabilities keep operations running smoothly and alerts enhance proactive system management

We use FortiMonitor to monitor the infrastructure of our customers. We check on what is happening with their operations, monitor bandwidth, ensure configurations are appropriate for the customer, and identify if anything is going wrong The most valuable features of FortiMonitor are its redundancy…

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JeremyEmmett

Sr Director - Global Support APJ at HashiCorp

Centralized alert management with customizable routing and superior scheduling

Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability to build customized modules would be advantageous, allowing organizations to define their own integration modules. It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product's initial setup phase is easy."

"In FortiMonitor, we're linked up with our Netgear, CactusServer, and NOC. It's really valuable because everything's migrating to one dashboard for us system engineers. We can keep an eye on traffic, blocked sites, and the health of our hardware. That last part, about knowing if something's going to fail soon, is super important. It gives us time to sort things out before any big problems happen. As a system engineer, I need to keep tabs on everything – temperature, monitoring systems, and network operations. This data is really handy because it helps me ensure our site runs smoothly, whether it's turning systems on or off. Just last night, there was a system failure, but thanks to real-time monitoring, I quickly identified the problem and got the necessary replacement parts."

"FortiMonitor is really easy to use for monitoring the logs on FortiGate...It is a stable product."

"The tool continuously improves, adapting to support new vendors and technologies. Importantly, it automates the process, triggering alerts when devices require attention, and eliminating the need for manual intervention."

"The most valuable feature of FortiMonitor is user monitoring. We are able to see if the user is following the policy or not from their system. Additionally, the solution integrates well with Fortinet FortiGate and has centralized management."

"The most valuable feature of this solution is what the devices are used for. We have big backups for our Cradlepoint solutions, but FortiMonitor is a great routing device and we love working with them."

"The most valuable feature of FortiMonitor is the overall ability to monitor the health of the environment."

"FortiMonitor has a very intuitive dashboard, which makes it particularly helpful for analyzing traffic, alerts, and other information."

More FortiMonitor pros

"It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise."

"The solution's most valuable features are that it adds each alert as a service, has good scheduling capabilities, and includes the ability to write logic based on texts."

"PagerDuty's best features are the dedicated application that allows me to reach my engineers immediately and the ability to directly assign specific tasks to individuals and have them report back."

"The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable."

"The product easily integrates with other solutions."

"Notification is the most valuable feature."

"The most valuable feature of PagerDuty is its integration with other tools, such as Amazon AWS, to receive notifications or create automatic instances."

"Alert deduplication and noise reduction for alerts are the major features that I found useful."

More PagerDuty Operations Cloud pros

Cons

". Enhancements in the dashboard, such as clearer alerting, maintenance window management, software version tracking, and better visualization, would be beneficial."

"FortiMonitor could be improved by making it more convenient for smaller workloads, such as when configuring a few branches."

"FortiMonitor could improve by having compatibility with other operating systems, such as Linux."

"There are no AI features in FortiMonitor, which might be an area for enhancement."

"The solution's initial setup process is time-consuming."

"FortiMonitor's monitoring could be much better. It should be like, in Palo Alto."

"FortiMonitor needs to improve its alert system."

"I think the current features are really good for me, nothing else comes to mind right now. Maybe some small improvements could be made in the customization and configuration part of the UI to make it easier or more intuitive. Customizable UI options, like we saw in the demo, could be helpful for everyone. But in our operational environment, having clear health status and system details is crucial for us system engineers. One feature I'd really like to see is a credential management system. It would help us keep track of who's logged in and how many times, which is important due to user restrictions. Sometimes, we need to manage logins more efficiently, like logging off other users to free up credentials. So having a feature like that would be really helpful."

More FortiMonitor cons

"Something that needs to be improved, is adding multilingual support."

"The solution does not code all alerts correctly so sometimes you get false positives or multiple alerts for the same issue."

"PagerDuty can improve the integration with Terraform."

"The biggest area for improvement with PagerDuty is noise suppression. There have been a handful of incidents through our use of PagerDuty over the years where one incident may lead to 30 to 50 pages because you're monitoring all these different things, and each thing is an individual page. There should be the ability to set up paging tiers and group correlations between some of the different pages. That is something that would be really valuable. We should be able to say this one page may have a group or a tree of effective other pages that may tier off of it. So, if you see those pages independently, go ahead and alarm, but if you see this plus that, don't do that."

"It’s quite hard to reach the support team."

"The product can be improved by including out-of-the-box integration with other standard tools used in our fields such as Confluence, and Jira."

"PagerDuty should be integrated with other tools, so it can import the IT roster automatically. Our other rules continue to work once they're configured, but the roster must be added manually."

"It is difficult to send underlying trace files or statuses using PagerDuty."

More PagerDuty Operations Cloud cons

Pricing and Cost Advice

"On a scale from one to ten, I rate the pricing a nine since it is a good solution that is available at a cheap price."

"We have a large customer base for Fortinet, and the additional buying power got us really great discounts."

"There are additional costs needed for certain functionality, such as scalability."

"Compared to other solutions, FortiMonitor is a very expensive solution."

"FortiMonitor's price is very high."

"The tool's pricing model in Vietnam is a bit high. I rate the product price as an eight out of ten."

"In terms of licensing, while it may not be the most expensive option on the market, it's relatively cost-effective. You can obtain licenses at a lower cost, with the calculation being straightforward. For example, if you onboard around 5,000 devices, you'll need approximately 5,000 licenses, as each device typically counts as one license."

"The price of FortiMonitor is approximately $200 annually for 225 users. The price is competitive."

"The solution is paid on a monthly basis and represents about 1% of the platform's budget."

"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."

"The cost is based on the package you select."

"The price is very high."

"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."

"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."

"The cost is quite high. But if you want to get a full-featured application and you have a big team..."

"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."

More PagerDuty Operations Cloud pricing and cost advice

See which vendors are best for you

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Top Industries

By visitors reading reviews

Computer Software Company

26%

Manufacturing Company

Healthcare Company

Retailer

Computer Software Company

16%

Performing Arts

11%

Financial Services Firm

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is the best network monitoring software for large enterprises?

I have a clear bias because I work for Panopta. We aren't a fit for everyone, but I can confirm that Panopta is a lot less work to stand up and maintain. It's also a lot easier to use and onboard n...

See all answers

What do you like most about FortiMonitor?

In FortiMonitor, we're linked up with our Netgear, CactusServer, and NOC. It's really valuable because everything's migrating to one dashboard for us system engineers. We can keep an eye on traffic...

See all answers

What is your experience regarding pricing and costs for FortiMonitor?

FortiMonitor does save time but not significantly on costs, as there are still expenses related to procurement, installation, and licensing.

See all answers

What do you like most about PagerDuty?

The product easily integrates with other solutions.

See all answers

What is your experience regarding pricing and costs for PagerDuty?

The solution was expensive, but if all its features were utilized, it was considered worth the cost. The tier-based pricing model was cumbersome, and there was a desire for a service-based catalog ...

See all answers

What needs improvement with PagerDuty?

See all answers

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Compared 12% of the time

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Compared 11% of the time

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Compared 17% of the time

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Compared 14% of the time

Rootly vs PagerDuty Operations Cloud

Compared 11% of the time

Everbridge IT Alerting vs PagerDuty Operations Cloud

Compared 10% of the time

xMatters vs PagerDuty Operations Cloud

Compared 9% of the time

More PagerDuty Operations Cloud Competitors

Product Reports

Buyer's Guide

Digital Experience Monitoring (DEM)

July 2025

Download FortiMonitor product report

Buyer's Guide

PagerDuty Operations Cloud

July 2025

Download PagerDuty Operations Cloud product report

Also Known As

Panopta

No data available

Overview

FortiMonitor is a comprehensive, SaaS-based digital experience monitoring (DEM) platform that helps organizations modernize their performance-monitoring tools. It provides visibility into endpoint application performance and digital experience—no matter where the user resides or where the application is hosted.

Fortinet

The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.

PagerDuty Features

PagerDuty has many valuable key features. Some of the most useful ones include:

650+ integrations
Alerting
Native apps with push notifications
On-call duty scheduling
Automatic escalation of alerts
Reliable, distributed architecture
Incident reporting
Real-time monitoring
Network analysis
Issue tracking
Access controls/permissions
Service Level Agreement (SLA) management

PagerDuty Benefits

There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:

Ideal for developers: With the PagerDuty solution, developers can spend more time focused on code. The solution’s powerful automation and noise reduction capabilities minimize interruptions and mobilize the right team in seconds.

Security incident response: Because of its integration ecosystem, PagerDuty enables you to respond to threats faster, tighten up security vulnerabilities, and get better cross-team visibility.

Critical event management: The solution makes it possible for your organization to get your crisis management team up and running quickly, keep all your business leaders and stakeholders informed in critical moments, and limit any disruptions that could impact your reputation or core business.

Service ownership: PagerDuty’s service ownership allows you to give everyone more autonomy, boost accountability, and minimize the impact of issues by quickly pulling in the right responder every time.

CollabOps: With this solution, you can integrate with chat and video tools like Slack, Zoom, and Microsoft Teams. Doing so makes it easier to contain incidents quickly, avoid manual errors, and streamline work across DevOps, CSOps, BizOps, and ITOps organizations.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.

Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."

PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”

Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."

A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”

PagerDuty

Sample Customers

SONY, GoDaddy, HCL, ING, ARMOR, billboard

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

Buyer's Guide

FortiMonitor vs. PagerDuty Operations Cloud

July 2025

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