Salesforce Service Cloud Reviews

Name: Salesforce Service Cloud
Brand: Salesforce
Rating: 4 (47 reviews)

Vendor: Salesforce

4.3 out of 5

47 reviews
95% willing to recommend

1,375 followers

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What is Salesforce Service Cloud?

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

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Salesforce Service Cloud is the #2 ranked solution in top CRM Customer Engagement Centers, #3 ranked solution in top Knowledge Management Software, #6 ranked solution in top IT Alerting and Incident Management solutions, and #7 ranked solution in top Help Desk Software. PeerSpot users give Salesforce Service Cloud an average rating of 8.6 out of 10. Salesforce Service Cloud is most commonly compared to ServiceNow: Salesforce Service Cloud vs ServiceNow. Salesforce Service Cloud is popular among the large enterprise segment, accounting for 55% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 21% of all views.

Buyer's Guide

Salesforce Service Cloud

July 2024

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Helped 793,361 peers since 2012

Featured reviews

ChanchalSaxena

Lead Digital Transformation at Kohler Co.

The Primary objectives of our solution are to improve the customer experience, improve process efficiency, and eliminate the wasted costs involved in business operations. For example, we're focusing more on the improvement of DIY (Do it Yourself). The call load reduces the need for visits by…

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Diganta Tah

Director - Customer Experience at Cognizant

I'm a system integrator implementing the product for other companies. Typical use cases involve improving interactions with customers in service environments. This could be either a call center setup or using field service agents to service products on-site It is straightforward to integrate…

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Sumit Dashora

Senior Salesforce Engineer at a computer software company with 10,001+ employees

We use Salesforce Service Cloud for customer service at an American apparel brand. It helps us handle customer questions and issues. Customers can contact us through chatbots or phone for order status or cancellations. If the issue is complicated, our agents step in to help The solution is a…

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Salesforce Service Cloud mindshare

Product category:

As of July 2024, the mindshare of Salesforce Service Cloud in the CRM Customer Engagement Centers category stands at 17.4%, up from 8.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

CRM Customer Engagement Centers

Key learnings from peers

Last updated Jul 27, 2024

Valuable Features

"With Salesforce Service Cloud, customers can have end-to-end visibility from inquiry to delivery."
"In terms of visibility to my boss and the team, it does help a lot."
"We are very happy with the support team from Salesforce."

Room for Improvement

"The solution's integration with the main ERP is a little cumbersome."
"It is kind of a struggle to get a report that shows something you want it to show."
"I would like to add some bot features."

Pricing

"Only enterprise businesses can afford the solution, and small companies cannot afford it."
"Salesforce is very cost-effective."
"Salesforce Service Cloud is a highly expensive solution"

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Salesforce Service Cloud Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

21%

Educational Organization

15%

Financial Services Firm

13%

Manufacturing Company

Retailer

Healthcare Company

Government

Insurance Company

Real Estate/Law Firm

Media Company

University

Energy/Utilities Company

Wholesaler/Distributor

Comms Service Provider

Outsourcing Company

Construction Company

Transportation Company

Logistics Company

Sports Company

Legal Firm

Hospitality Company

Non Profit

Marketing Services Firm

Pharma/Biotech Company

Compare Salesforce Service Cloud with alternative products

Learn more about Salesforce Service Cloud

Salesforce Service Cloud was previously known as Service Cloud.

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Salesforce Service Cloud customers

Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva