FortiMonitor vs Salesforce Service Cloud comparison

Fortinet and Salesforce are both solutions in the IT Alerting and Incident Management category. Fortinet is ranked #10 with an average rating of 8.8, while Salesforce is ranked #6 with an average rating of 8.3. Fortinet holds a 1.7% mindshare in IMS, compared to Salesforce’s 1.5% mindshare. Additionally, 100% of Fortinet users are willing to recommend the solution, compared to 96% of Salesforce users who would recommend it.

FortiMonitor

Read 15 FortiMonitor reviews

1,869 Views
187 Comparison Views

100% willing to recommend

Salesforce Service Cloud

Read 56 Salesforce Service Cloud reviews

2,569 Views
154 Comparison Views

96% willing to recommend

FortiMonitor

Salesforce Service Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

Salesforce Service Cloud and FortiMonitor are competitive platforms in CRM and infrastructure monitoring, respectively. Salesforce Service Cloud holds the upper hand in pricing and customer support, whereas FortiMonitor showcases superior technical features for specific needs.

Features: Salesforce Service Cloud offers robust client management tools, real-time customer engagement, and AI-driven insights. FortiMonitor provides comprehensive network visibility, predictive insights, and anomaly detection.

Room for Improvement: Salesforce can enhance its reporting capabilities, simplify its interface further, and improve integration with non-Salesforce platforms. FortiMonitor could benefit from better support for new vendors, more intuitive setup processes, and expanded features for emerging IT environments.

Ease of Deployment and Customer Service: Salesforce Service Cloud supports cloud-based deployment with extensive support resources, fostering a user-friendly setup. FortiMonitor offers flexible deployment models with solid technical support, ideal for users with advanced IT infrastructure requirements.

Pricing and ROI: Salesforce Service Cloud presents competitive setup costs with proven ROI through enhanced customer service efficiency. FortiMonitor, while having potentially higher initial costs, promises significant ROI through detailed monitoring and proactive maintenance capabilities.

To learn more, read our detailed FortiMonitor vs. Salesforce Service Cloud Report (Updated: December 2025).

Buyer's Guide

FortiMonitor vs. Salesforce Service Cloud

December 2025

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Helped 880,255 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

FortiMonitor

Ranking in IT Alerting and Incident Management

10th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (22nd), IT Infrastructure Monitoring (23rd), Digital Experience Monitoring (DEM) (7th)

Salesforce Service Cloud

Ranking in IT Alerting and Incident Management

6th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (2nd), Help Desk Software (6th), Knowledge Management Software (4th)

Mindshare comparison

As of January 2026, in the IT Alerting and Incident Management category, the mindshare of FortiMonitor is 1.7%, up from 1.1% compared to the previous year. The mindshare of Salesforce Service Cloud is 1.5%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Market Share Distribution
Product	Market Share (%)
Salesforce Service Cloud	1.5%
FortiMonitor	1.7%
Other	96.8%

IT Alerting and Incident Management

Featured Reviews

reviewer2677554

Network Engineer III at a energy/utilities company with 1,001-5,000 employees

Managing diverse networks with detailed alerts enhances device oversight

FortiManager is very helpful in managing our networks. We use it to manage 20 farms and various networks with hundreds of devices. The version we are using provides more detail than the older dashboard. We appreciate the alerting capabilities, which are integrated with SolarWinds to notify our team via SMS.

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reviewer2688993

Lead Solutions Architect at a financial services firm with 11-50 employees

Leverage top-tier automation capabilities while streamlining complex naming conventions

Salesforce Service Cloud offers pre-built packages that are best in class. The automation capabilities have evolved over time, consolidating previous features into Salesforce flows. However, these work best when everything is within Salesforce Service Cloud and everyone has a license. Without an enterprise MuleSoft license, external interactions complicate automation significantly.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Overall, I would recommend FortiMonitor to others."

"FortiMonitor has a very intuitive dashboard, which makes it particularly helpful for analyzing traffic, alerts, and other information."

"FortiMonitor is 100% stable."

"FortiMonitor offers comprehensive monitoring capabilities, allowing me to track network traffic in and out effectively."

"Fortinet's customer support is very good."

"FortiMonitor's dashboard is very informative and user-friendly."

"With FortiMonitor, you can get all the logs of the traffic information of the destination or the source."

"FortiMonitor is really easy to use for monitoring the logs on FortiGate...It is a stable product."

More FortiMonitor pros

"It is a stable product."

"Clients gain productivity and save time with Salesforce Service Cloud."

"Nobody can compete with Salesforce Service Cloud's scalability."

"There is an out-of-the-box feature for reporting and analytics"

"Salesforce accelerates time to market and streamlines workflows through automation. Integrating with other software systems, such as HR or ERP platforms, allows for seamless data exchange and enhances efficiency."

"The most valuable feature of Salesforce Service Cloud is its ease of use."

"We are very happy with the support team from Salesforce."

"Salesforce Service Cloud improved our organization with its mobile capabilities."

More Salesforce Service Cloud pros

Cons

"The solution's initial setup process is time-consuming."

"We use FortiToken, and it's a pain to use because you have to send things through your phone and then confirm by email. Only after this can you log in. It's dual-factor authentication. I wish that I could just log in or bring up a dashboard where I could log in from."

"I think the current features are really good for me, nothing else comes to mind right now. Maybe some small improvements could be made in the customization and configuration part of the UI to make it easier or more intuitive. Customizable UI options, like we saw in the demo, could be helpful for everyone. But in our operational environment, having clear health status and system details is crucial for us system engineers. One feature I'd really like to see is a credential management system. It would help us keep track of who's logged in and how many times, which is important due to user restrictions. Sometimes, we need to manage logins more efficiently, like logging off other users to free up credentials. So having a feature like that would be really helpful."

"Additionally, there are no AI features in FortiMonitor, which might be an area for enhancement."

"Sometimes, during high CPU usage, we cannot access FortiMonitor and must refresh it."

"There are no AI features in FortiMonitor, which might be an area for enhancement."

". Enhancements in the dashboard, such as clearer alerting, maintenance window management, software version tracking, and better visualization, would be beneficial."

"FortiMonitor's monitoring could be much better. It should be like, in Palo Alto."

More FortiMonitor cons

"Since customization can increase the cost from an implementation standpoint, we focus on showcasing Service Cloud's built-in features and possibilities."

"We're seeing a lot of automation and AI enhancements for improvements. This helps answer simple questions without manual intervention, saving time. We can improve by automating more of our solution-building process. Salesforce Service Cloud is a SaaS (Software as a Service) solution. It's constantly evolving, and we're always looking for ways to improve our use. The cloud services we use include CRM (Salesforce), financial (NetSuite), and people (Workday). These services are becoming more automated, with a lot happening in the AI space. We do a lot of modeling ourselves to find answers to questions, and our product team has introduced some AI enhancements."

"The solution's integration with the main ERP is a little cumbersome."

"One minor drawback is that its implementation requires some preparation. It's not something you can implement instantly; it takes time. The only issue I've encountered is that you need to ensure the implementation is done properly, which can be time-consuming. So, it requires some time and attention."

"The pricing of the solution can be made cheaper."

"The product's high price is an area of concern where improvements are required."

"Salesforce Service Cloud should work more on the resolution side. Once a case is raised and activities are tracked, at the time of closure, they could make it more simple."

"I would like to add some bot features."

More Salesforce Service Cloud cons

Pricing and Cost Advice

"The price of FortiMonitor is approximately $200 annually for 225 users. The price is competitive."

"The tool's pricing model in Vietnam is a bit high. I rate the product price as an eight out of ten."

"There are additional costs needed for certain functionality, such as scalability."

"Compared to other solutions, FortiMonitor is a very expensive solution."

"In terms of licensing, while it may not be the most expensive option on the market, it's relatively cost-effective. You can obtain licenses at a lower cost, with the calculation being straightforward. For example, if you onboard around 5,000 devices, you'll need approximately 5,000 licenses, as each device typically counts as one license."

"FortiMonitor's price is very high."

"On a scale from one to ten, I rate the pricing a nine since it is a good solution that is available at a cheap price."

"We have a large customer base for Fortinet, and the additional buying power got us really great discounts."

"Salesforce is not a cheap product. It can be expensive."

"Salesforce Service Cloud is a highly expensive solution"

"Salesforce Service Cloud is expensive. I worked with ExactTarget over five years ago, and it was quite pricey then. Not everyone could afford it. Salesforce has different tiers for different kinds of users. It's expensive considering their features and services, but they offer best-in-class solutions."

"I believe that in our country, Colombia, we utilize this platform for the Latin American region. In terms of expenses, it's somewhat higher compared to other products. I would rate it as expensive and nine out of ten."

"The tool is pretty expensive."

"We pay a yearly licensing fee for Salesforce Service Cloud, which is expensive."

"The price of the solution depends on how many users need access to it"

"Salesforce is very cost-effective."

More Salesforce Service Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

11%

Manufacturing Company

Healthcare Company

Financial Services Firm

15%

Performing Arts

University

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	2
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	13
Large Enterprise	24

Questions from the Community

What is the best network monitoring software for large enterprises?

I have a clear bias because I work for Panopta. We aren't a fit for everyone, but I can confirm that Panopta is a lot less work to stand up and maintain. It's also a lot easier to use and onboard n...

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What do you like most about FortiMonitor?

In FortiMonitor, we're linked up with our Netgear, CactusServer, and NOC. It's really valuable because everything's migrating to one dashboard for us system engineers. We can keep an eye on traffic...

See all answers

What is your experience regarding pricing and costs for FortiMonitor?

FortiMonitor does save time but not significantly on costs, as there are still expenses related to procurement, installation, and licensing.

See all answers

What is your experience regarding pricing and costs for Salesforce Service Cloud?

I do not have any knowledge of the cost regarding Salesforce Service Cloud.

See all answers

What needs improvement with Salesforce Service Cloud?

I face challenges with Salesforce Service Cloud because it requires and is difficult to customize. It could be better in areas such as media; it does not handle media effectively, particularly with...

See all answers

What is your primary use case for Salesforce Service Cloud?

I am not a user, partner, reseller, or implementer as we implemented it ourselves. We do SLA management through Salesforce Service Cloud, which is the role of Service Analytics.

See all answers

Comparisons

ThousandEyes vs FortiMonitor

Compared 21% of the time

SolarWinds Network Device Monitor vs FortiMonitor

Compared 11% of the time

PRTG Network Monitor vs FortiMonitor

Compared 11% of the time

Zabbix vs FortiMonitor

Compared 10% of the time

Datadog vs FortiMonitor

Compared 8% of the time

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Compared 22% of the time

ServiceNow vs Salesforce Service Cloud

Compared 11% of the time

NICE CXone vs Salesforce Service Cloud

Compared 9% of the time

JIRA Service Management vs Salesforce Service Cloud

Compared 5% of the time

Zendesk vs Salesforce Service Cloud

Compared 5% of the time

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Product Reports

Buyer's Guide

Digital Experience Monitoring (DEM)

December 2025

Download FortiMonitor product report

Buyer's Guide

Salesforce Service Cloud

December 2025

Download Salesforce Service Cloud product report

Also Known As

Panopta

Service Cloud

Overview

FortiMonitor is a comprehensive, SaaS-based digital experience monitoring (DEM) platform that helps organizations modernize their performance-monitoring tools. It provides visibility into endpoint application performance and digital experience—no matter where the user resides or where the application is hosted.

Fortinet

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Salesforce

Sample Customers

SONY, GoDaddy, HCL, ING, ARMOR, billboard

Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva

Buyer's Guide

FortiMonitor vs. Salesforce Service Cloud

December 2025

Free Report: FortiMonitor vs. Salesforce Service Cloud

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