FortiMonitor vs Salesforce Service Cloud comparison

Fortinet and Salesforce are both solutions in the IT Alerting and Incident Management category. Fortinet is ranked #9 with an average rating of 8.3, while Salesforce is ranked #6 with an average rating of 8.3. Fortinet holds a 1.3% mindshare in IMS, compared to Salesforce’s 0.6% mindshare. Additionally, 100% of Fortinet users are willing to recommend the solution, compared to 96% of Salesforce users who would recommend it.

FortiMonitor

Read 15 FortiMonitor reviews

98 Views
44 Comparison Views

100% willing to recommend

Salesforce Service Cloud

Read 53 Salesforce Service Cloud reviews

28 Views
12 Comparison Views

96% willing to recommend

FortiMonitor

Salesforce Service Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

Salesforce Service Cloud and FortiMonitor are competitive platforms in CRM and infrastructure monitoring, respectively. Salesforce Service Cloud holds the upper hand in pricing and customer support, whereas FortiMonitor showcases superior technical features for specific needs.

Features: Salesforce Service Cloud offers robust client management tools, real-time customer engagement, and AI-driven insights. FortiMonitor provides comprehensive network visibility, predictive insights, and anomaly detection.

Room for Improvement: Salesforce can enhance its reporting capabilities, simplify its interface further, and improve integration with non-Salesforce platforms. FortiMonitor could benefit from better support for new vendors, more intuitive setup processes, and expanded features for emerging IT environments.

Ease of Deployment and Customer Service: Salesforce Service Cloud supports cloud-based deployment with extensive support resources, fostering a user-friendly setup. FortiMonitor offers flexible deployment models with solid technical support, ideal for users with advanced IT infrastructure requirements.

Pricing and ROI: Salesforce Service Cloud presents competitive setup costs with proven ROI through enhanced customer service efficiency. FortiMonitor, while having potentially higher initial costs, promises significant ROI through detailed monitoring and proactive maintenance capabilities.

To learn more, read our detailed FortiMonitor vs. Salesforce Service Cloud Report (Updated: June 2025).

Buyer's Guide

FortiMonitor vs. Salesforce Service Cloud

June 2025

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Helped 859,129 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

FortiMonitor

Ranking in IT Alerting and Incident Management

9th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (22nd), IT Infrastructure Monitoring (24th), Digital Experience Monitoring (DEM) (7th)

Salesforce Service Cloud

Ranking in IT Alerting and Incident Management

6th

Average Rating

8.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (2nd), Help Desk Software (4th), Knowledge Management Software (3rd)

Mindshare comparison

As of June 2025, in the IT Alerting and Incident Management category, the mindshare of FortiMonitor is 1.3%, up from 0.6% compared to the previous year. The mindshare of Salesforce Service Cloud is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management

Featured Reviews

JaimeVasquez

Commercial Manager at IT-Experience

Monitoring capabilities keep operations running smoothly and alerts enhance proactive system management

We use FortiMonitor to monitor the infrastructure of our customers. We check on what is happening with their operations, monitor bandwidth, ensure configurations are appropriate for the customer, and identify if anything is going wrong The most valuable features of FortiMonitor are its redundancy…

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ChanchalSaxena

Lead Digital Transformation at Kohler Co.

High scalability with good plugins and excellent customer visibility

The solution should improve: 1. Reports & dashboard - The product should be capable of delivering complex reports as per company requirements without the need for a Tableau license. 2. Einstein has limited capabilities, and it suggests the analysis by predefined algorithms - but in a practical scenario, businesses need to ask real-time questions, and AI products should be capable of delivering the exact answers. Generic answers may not be effective.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution helps to see client infrastructure. It has many boxes and blinks green or red when the station goes up or down. We have different domains for the device groups that we monitor."

"The most valuable feature of FortiMonitor is the overall ability to monitor the health of the environment."

"The product's initial setup phase is easy."

"FortiMonitor's dashboard is very informative and user-friendly."

"Overall, I would recommend FortiMonitor to others."

"FortiMonitor is 100% stable."

"FortiMonitor has a very intuitive dashboard, which makes it particularly helpful for analyzing traffic, alerts, and other information."

"Fortinet's customer support is very good."

More FortiMonitor pros

"The plug-ins that work with other standard systems have made the product industry-ready."

"There is an out-of-the-box feature for reporting and analytics"

"The most valuable feature of the solution is the traceability of actions."

"It’s feasible to configure the platform according to the specific processes utilised. Customization of the platform could be carried out based on the techniques we employ."

"We are very happy with the support team from Salesforce."

"The main benefit of Salesforce Service Cloud is that everything is in the cloud. We can track the entire customer journey from lead to account or opportunity. The CRM is in the cloud, while the financial transactions are in NetSuite. By integrating these applications, we get a complete view of the business. Some integrations are event-driven, while others are batch integrations that run at scheduled times. We also build reports using our in-house analytics tool to help leadership make decisions."

"Salesforce Service Cloud improved our organization with its mobile capabilities."

"The instant input of feedback into the CRM systems by case management is one of the impactful features"

More Salesforce Service Cloud pros

Cons

"We use FortiToken, and it's a pain to use because you have to send things through your phone and then confirm by email. Only after this can you log in. It's dual-factor authentication. I wish that I could just log in or bring up a dashboard where I could log in from."

"I think the current features are really good for me, nothing else comes to mind right now. Maybe some small improvements could be made in the customization and configuration part of the UI to make it easier or more intuitive. Customizable UI options, like we saw in the demo, could be helpful for everyone. But in our operational environment, having clear health status and system details is crucial for us system engineers. One feature I'd really like to see is a credential management system. It would help us keep track of who's logged in and how many times, which is important due to user restrictions. Sometimes, we need to manage logins more efficiently, like logging off other users to free up credentials. So having a feature like that would be really helpful."

"Sometimes, we get corruption when upgrading from firmware to the new generation, causing a lot of issues."

"FortiMonitor could be improved by making it more convenient for smaller workloads, such as when configuring a few branches."

"The tool's price in Vietnam is high, making it an area of concern where improvements can be made."

"There are no AI features in FortiMonitor, which might be an area for enhancement."

". Enhancements in the dashboard, such as clearer alerting, maintenance window management, software version tracking, and better visualization, would be beneficial."

"The solution's initial setup process is time-consuming."

More FortiMonitor cons

"We're seeing a lot of automation and AI enhancements for improvements. This helps answer simple questions without manual intervention, saving time. We can improve by automating more of our solution-building process. Salesforce Service Cloud is a SaaS (Software as a Service) solution. It's constantly evolving, and we're always looking for ways to improve our use. The cloud services we use include CRM (Salesforce), financial (NetSuite), and people (Workday). These services are becoming more automated, with a lot happening in the AI space. We do a lot of modeling ourselves to find answers to questions, and our product team has introduced some AI enhancements."

"The solution’s user interface could be improved."

"Since customization can increase the cost from an implementation standpoint, we focus on showcasing Service Cloud's built-in features and possibilities."

"The solution’s user interface could be improved and enhanced."

"Reporting could be improved."

"The governor limits are a troubling feature of Salesforce"

"We've started using a couple of AI engines. I believe there's room for improvement there. For instance, when an agent receives a message like "My order is stuck midway, and the delivery guy isn't responding," there should be a pre-populated recommended response on the agent's screen. Instead of crafting a custom reply or searching through knowledge articles to find the delivery guy's contact, this should be the process."

"The pricing of the solution can be made cheaper."

More Salesforce Service Cloud cons

Pricing and Cost Advice

"Compared to other solutions, FortiMonitor is a very expensive solution."

"The price of FortiMonitor is approximately $200 annually for 225 users. The price is competitive."

"We have a large customer base for Fortinet, and the additional buying power got us really great discounts."

"The tool's pricing model in Vietnam is a bit high. I rate the product price as an eight out of ten."

"On a scale from one to ten, I rate the pricing a nine since it is a good solution that is available at a cheap price."

"In terms of licensing, while it may not be the most expensive option on the market, it's relatively cost-effective. You can obtain licenses at a lower cost, with the calculation being straightforward. For example, if you onboard around 5,000 devices, you'll need approximately 5,000 licenses, as each device typically counts as one license."

"FortiMonitor's price is very high."

"There are additional costs needed for certain functionality, such as scalability."

"Salesforce is not a cheap product. It can be expensive."

"I believe that in our country, Colombia, we utilize this platform for the Latin American region. In terms of expenses, it's somewhat higher compared to other products. I would rate it as expensive and nine out of ten."

"The solution is priced at 50 dollars a month per user."

"The licensing is flexible. Companies pay for what they use. However, a company with very small needs might find it difficult to justify the cost. Overall, it's in the medium price range."

"Salesforce Service Cloud is a bit expensive."

"The tool is pretty expensive."

"We pay a yearly licensing fee for Salesforce Service Cloud, which is expensive."

"Salesforce is very cost-effective."

More Salesforce Service Cloud pricing and cost advice

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859,129 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

28%

Manufacturing Company

Healthcare Company

Retailer

Financial Services Firm

18%

Computer Software Company

12%

Manufacturing Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is the best network monitoring software for large enterprises?

I have a clear bias because I work for Panopta. We aren't a fit for everyone, but I can confirm that Panopta is a lot less work to stand up and maintain. It's also a lot easier to use and onboard n...

See all answers

What do you like most about FortiMonitor?

In FortiMonitor, we're linked up with our Netgear, CactusServer, and NOC. It's really valuable because everything's migrating to one dashboard for us system engineers. We can keep an eye on traffic...

See all answers

What is your experience regarding pricing and costs for FortiMonitor?

FortiMonitor does save time but not significantly on costs, as there are still expenses related to procurement, installation, and licensing.

See all answers

What is your experience regarding pricing and costs for Salesforce Service Cloud?

The approximate licensing costs for Salesforce Service Cloud are around three hundred dollars a year per user.

See all answers

What needs improvement with Salesforce Service Cloud?

The pricing of Salesforce Service Cloud is expensive compared to other solutions like our current SAP CRM ( /products/sap-crm-reviews ), which is much cheaper.

See all answers

What is your primary use case for Salesforce Service Cloud?

I used Salesforce Service Cloud ( /products/salesforce-service-cloud-reviews ) for our sales agents to track visits, gather feedback from customers, and capture orders.

See all answers

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Compared 14% of the time

PRTG Network Monitor vs FortiMonitor

Compared 11% of the time

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Compared 20% of the time

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Compared 18% of the time

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Compared 8% of the time

Oracle Fusion Service vs Salesforce Service Cloud

Compared 7% of the time

JIRA Service Management vs Salesforce Service Cloud

Compared 6% of the time

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Product Reports

Buyer's Guide

Digital Experience Monitoring (DEM)

May 2025

Download FortiMonitor product report

Buyer's Guide

Salesforce Service Cloud

May 2025

Download Salesforce Service Cloud product report

Also Known As

Panopta

Service Cloud

Overview

FortiMonitor is a comprehensive, SaaS-based digital experience monitoring (DEM) platform that helps organizations modernize their performance-monitoring tools. It provides visibility into endpoint application performance and digital experience—no matter where the user resides or where the application is hosted.

Fortinet

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Salesforce

Sample Customers

SONY, GoDaddy, HCL, ING, ARMOR, billboard

Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva

Buyer's Guide

FortiMonitor vs. Salesforce Service Cloud

June 2025

Free Report: FortiMonitor vs. Salesforce Service Cloud

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