FortiMonitor vs Salesforce Service Cloud comparison

Fortinet and Salesforce are both solutions in the IT Alerting and Incident Management category. Fortinet is ranked #7 with an average rating of 8.4, while Salesforce is ranked #6 with an average rating of 8.4. Fortinet holds a 1.0% mindshare in IMS, compared to Salesforce’s 0.4% mindshare. Additionally, 100% of Fortinet users are willing to recommend the solution, compared to 96% of Salesforce users who would recommend it.

FortiMonitor

Read 15 FortiMonitor reviews

1,621 Views
97 Comparison Views

100% willing to recommend

Salesforce Service Cloud

Read 55 Salesforce Service Cloud reviews

1,624 Views
32 Comparison Views

96% willing to recommend

FortiMonitor

Salesforce Service Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

Salesforce Service Cloud and FortiMonitor are competitive platforms in CRM and infrastructure monitoring, respectively. Salesforce Service Cloud holds the upper hand in pricing and customer support, whereas FortiMonitor showcases superior technical features for specific needs.

Features: Salesforce Service Cloud offers robust client management tools, real-time customer engagement, and AI-driven insights. FortiMonitor provides comprehensive network visibility, predictive insights, and anomaly detection.

Room for Improvement: Salesforce can enhance its reporting capabilities, simplify its interface further, and improve integration with non-Salesforce platforms. FortiMonitor could benefit from better support for new vendors, more intuitive setup processes, and expanded features for emerging IT environments.

Ease of Deployment and Customer Service: Salesforce Service Cloud supports cloud-based deployment with extensive support resources, fostering a user-friendly setup. FortiMonitor offers flexible deployment models with solid technical support, ideal for users with advanced IT infrastructure requirements.

Pricing and ROI: Salesforce Service Cloud presents competitive setup costs with proven ROI through enhanced customer service efficiency. FortiMonitor, while having potentially higher initial costs, promises significant ROI through detailed monitoring and proactive maintenance capabilities.

To learn more, read our detailed FortiMonitor vs. Salesforce Service Cloud Report (Updated: July 2025).

Buyer's Guide

FortiMonitor vs. Salesforce Service Cloud

July 2025

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Helped 865,384 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

FortiMonitor

Ranking in IT Alerting and Incident Management

7th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (14th), IT Infrastructure Monitoring (15th), Digital Experience Monitoring (DEM) (5th)

Salesforce Service Cloud

Ranking in IT Alerting and Incident Management

6th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (2nd), Help Desk Software (4th), Knowledge Management Software (3rd)

Mindshare comparison

As of August 2025, in the IT Alerting and Incident Management category, the mindshare of FortiMonitor is 1.0%, up from 0.8% compared to the previous year. The mindshare of Salesforce Service Cloud is 0.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management

Featured Reviews

JaimeVasquez

Commercial Manager at IT-Experience

Monitoring capabilities keep operations running smoothly and alerts enhance proactive system management

We use FortiMonitor to monitor the infrastructure of our customers. We check on what is happening with their operations, monitor bandwidth, ensure configurations are appropriate for the customer, and identify if anything is going wrong The most valuable features of FortiMonitor are its redundancy…

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MARIA PILAR CANDA

Assosiate Partner at Autana Business Partners

Improved customer service and post-sales support saves time

The solution could be more affordable as it's quite expensive for some organizations, particularly middle-sized companies. Additionally, finding technical talent for improving the solution is challenging. Configuring Flows in Salesforce Service Cloud is very difficult. There are very few technical people in the market capable of implementing all the flows that clients need at this moment. It's primarily a matter of talent limitation, and flow is the technical mechanism of Salesforce Service Cloud for process automation. In general, while they have the knowledge and help solve problems, finding the right person to address specific issues is very challenging.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"FortiMonitor has a very intuitive dashboard, which makes it particularly helpful for analyzing traffic, alerts, and other information."

"The tool continuously improves, adapting to support new vendors and technologies. Importantly, it automates the process, triggering alerts when devices require attention, and eliminating the need for manual intervention."

"The most valuable feature of this solution is what the devices are used for. We have big backups for our Cradlepoint solutions, but FortiMonitor is a great routing device and we love working with them."

"The most valuable feature of FortiMonitor is the overall ability to monitor the health of the environment."

"The product's initial setup phase is easy."

"Fortinet's customer support is very good."

"With FortiMonitor, you can get all the logs of the traffic information of the destination or the source."

"FortiMonitor offers comprehensive monitoring capabilities, allowing me to track network traffic in and out effectively."

More FortiMonitor pros

"The three major pillars of Salesforce Service Cloud are the SSL, Chatter, and the Dispatcher Console, which routes calls to the technicians."

"Salesforce accelerates time to market and streamlines workflows through automation. Integrating with other software systems, such as HR or ERP platforms, allows for seamless data exchange and enhances efficiency."

"The most valuable feature of Salesforce Service Cloud is its ease of use."

"Salesforce Service Cloud is a user-friendly and flexible CRM tool that provides good accessibility and security."

"With Salesforce Service Cloud, customers can have end-to-end visibility from inquiry to delivery."

"In terms of visibility to my boss and the team, it does help a lot."

"There is an out-of-the-box feature for reporting and analytics"

"It’s feasible to configure the platform according to the specific processes utilised. Customization of the platform could be carried out based on the techniques we employ."

More Salesforce Service Cloud pros

Cons

"FortiMonitor could improve by having compatibility with other operating systems, such as Linux."

"FortiMonitor could be improved by making it more convenient for smaller workloads, such as when configuring a few branches."

"The tool's price in Vietnam is high, making it an area of concern where improvements can be made."

"Additionally, there are no AI features in FortiMonitor, which might be an area for enhancement."

"I think the current features are really good for me, nothing else comes to mind right now. Maybe some small improvements could be made in the customization and configuration part of the UI to make it easier or more intuitive. Customizable UI options, like we saw in the demo, could be helpful for everyone. But in our operational environment, having clear health status and system details is crucial for us system engineers. One feature I'd really like to see is a credential management system. It would help us keep track of who's logged in and how many times, which is important due to user restrictions. Sometimes, we need to manage logins more efficiently, like logging off other users to free up credentials. So having a feature like that would be really helpful."

"FortiMonitor could be improved by making it more convenient for smaller workloads, such as when configuring a few branches."

"FortiMonitor needs to improve its alert system."

". Enhancements in the dashboard, such as clearer alerting, maintenance window management, software version tracking, and better visualization, would be beneficial."

More FortiMonitor cons

"The solution’s user interface could be improved and enhanced."

"The pricing for what Salesforce Service Cloud offers is not great."

"The product's high price is an area of concern where improvements are required."

"The pricing of Salesforce Service Cloud is expensive compared to other solutions like our current SAP CRM, which is much cheaper."

"The main concern for me revolves around the speed of certain integrations."

"Salesforce should include maps as a default offering so that, as a customer, I can view where the technician is on the geographical map."

"The solution could continue improving its artificial intelligence capabilities."

"The product should be capable of delivering complex reports as per company requirements without the need for a Tableau license."

More Salesforce Service Cloud cons

Pricing and Cost Advice

"FortiMonitor's price is very high."

"The tool's pricing model in Vietnam is a bit high. I rate the product price as an eight out of ten."

"In terms of licensing, while it may not be the most expensive option on the market, it's relatively cost-effective. You can obtain licenses at a lower cost, with the calculation being straightforward. For example, if you onboard around 5,000 devices, you'll need approximately 5,000 licenses, as each device typically counts as one license."

"Compared to other solutions, FortiMonitor is a very expensive solution."

"The price of FortiMonitor is approximately $200 annually for 225 users. The price is competitive."

"There are additional costs needed for certain functionality, such as scalability."

"We have a large customer base for Fortinet, and the additional buying power got us really great discounts."

"On a scale from one to ten, I rate the pricing a nine since it is a good solution that is available at a cheap price."

"I believe that in our country, Colombia, we utilize this platform for the Latin American region. In terms of expenses, it's somewhat higher compared to other products. I would rate it as expensive and nine out of ten."

"Salesforce Service Cloud is expensive. I worked with ExactTarget over five years ago, and it was quite pricey then. Not everyone could afford it. Salesforce has different tiers for different kinds of users. It's expensive considering their features and services, but they offer best-in-class solutions."

"We pay a yearly licensing fee for Salesforce Service Cloud, which is expensive."

"Salesforce is very cost-effective."

"The licensing is flexible. Companies pay for what they use. However, a company with very small needs might find it difficult to justify the cost. Overall, it's in the medium price range."

"Salesforce is not a cheap product. It can be expensive."

"The tool is pretty expensive."

"Only enterprise businesses can afford the solution, and small companies cannot afford it."

More Salesforce Service Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

27%

Manufacturing Company

Healthcare Company

Retailer

Financial Services Firm

15%

Manufacturing Company

10%

Performing Arts

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is the best network monitoring software for large enterprises?

I have a clear bias because I work for Panopta. We aren't a fit for everyone, but I can confirm that Panopta is a lot less work to stand up and maintain. It's also a lot easier to use and onboard n...

See all answers

What do you like most about FortiMonitor?

In FortiMonitor, we're linked up with our Netgear, CactusServer, and NOC. It's really valuable because everything's migrating to one dashboard for us system engineers. We can keep an eye on traffic...

See all answers

What is your experience regarding pricing and costs for FortiMonitor?

FortiMonitor does save time but not significantly on costs, as there are still expenses related to procurement, installation, and licensing.

See all answers

What is your experience regarding pricing and costs for Salesforce Service Cloud?

The approximate licensing costs for Salesforce Service Cloud are around three hundred dollars a year per user.

See all answers

What needs improvement with Salesforce Service Cloud?

See all answers

What is your primary use case for Salesforce Service Cloud?

We have many clients with Salesforce Service Cloud and numerous use cases. The main use is in the sales area rather than the marketing area. We utilize it for customer service and customer post-sal...

See all answers

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Product Reports

Buyer's Guide

Digital Experience Monitoring (DEM)

August 2025

Download FortiMonitor product report

Buyer's Guide

Salesforce Service Cloud

July 2025

Download Salesforce Service Cloud product report

Also Known As

Panopta

Service Cloud

Overview

FortiMonitor is a comprehensive, SaaS-based digital experience monitoring (DEM) platform that helps organizations modernize their performance-monitoring tools. It provides visibility into endpoint application performance and digital experience—no matter where the user resides or where the application is hosted.

Fortinet

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Salesforce

Sample Customers

SONY, GoDaddy, HCL, ING, ARMOR, billboard

Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva

Buyer's Guide

FortiMonitor vs. Salesforce Service Cloud

July 2025

Free Report: FortiMonitor vs. Salesforce Service Cloud

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