FortiMonitor vs Salesforce Service Cloud comparison

Fortinet and Salesforce are both solutions in the IT Alerting and Incident Management category. Fortinet is ranked #9 with an average rating of 8.7, while Salesforce is ranked #6 with an average rating of 8.3. Fortinet holds a 1.2% mindshare in IMS, compared to Salesforce’s 0.6% mindshare. Additionally, 100% of Fortinet users are willing to recommend the solution, compared to 96% of Salesforce users who would recommend it.

FortiMonitor

Read 15 FortiMonitor reviews

1,548 Views
124 Comparison Views

100% willing to recommend

Salesforce Service Cloud

Read 55 Salesforce Service Cloud reviews

1,986 Views
40 Comparison Views

96% willing to recommend

FortiMonitor

Salesforce Service Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

Salesforce Service Cloud and FortiMonitor are competitive platforms in CRM and infrastructure monitoring, respectively. Salesforce Service Cloud holds the upper hand in pricing and customer support, whereas FortiMonitor showcases superior technical features for specific needs.

Features: Salesforce Service Cloud offers robust client management tools, real-time customer engagement, and AI-driven insights. FortiMonitor provides comprehensive network visibility, predictive insights, and anomaly detection.

Room for Improvement: Salesforce can enhance its reporting capabilities, simplify its interface further, and improve integration with non-Salesforce platforms. FortiMonitor could benefit from better support for new vendors, more intuitive setup processes, and expanded features for emerging IT environments.

Ease of Deployment and Customer Service: Salesforce Service Cloud supports cloud-based deployment with extensive support resources, fostering a user-friendly setup. FortiMonitor offers flexible deployment models with solid technical support, ideal for users with advanced IT infrastructure requirements.

Pricing and ROI: Salesforce Service Cloud presents competitive setup costs with proven ROI through enhanced customer service efficiency. FortiMonitor, while having potentially higher initial costs, promises significant ROI through detailed monitoring and proactive maintenance capabilities.

To learn more, read our detailed FortiMonitor vs. Salesforce Service Cloud Report (Updated: September 2025).

Buyer's Guide

FortiMonitor vs. Salesforce Service Cloud

September 2025

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Helped 869,566 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

FortiMonitor

Ranking in IT Alerting and Incident Management

9th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (21st), IT Infrastructure Monitoring (22nd), Digital Experience Monitoring (DEM) (7th)

Salesforce Service Cloud

Ranking in IT Alerting and Incident Management

6th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (1st), Help Desk Software (4th), Knowledge Management Software (3rd)

Mindshare comparison

As of October 2025, in the IT Alerting and Incident Management category, the mindshare of FortiMonitor is 1.2%, up from 1.0% compared to the previous year. The mindshare of Salesforce Service Cloud is 0.6%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Market Share Distribution
Product	Market Share (%)
Salesforce Service Cloud	0.6%
FortiMonitor	1.2%
Other	98.2%

IT Alerting and Incident Management

Featured Reviews

JaimeVasquez

Commercial Manager at IT-Experience

Monitoring capabilities keep operations running smoothly and alerts enhance proactive system management

We use FortiMonitor to monitor the infrastructure of our customers. We check on what is happening with their operations, monitor bandwidth, ensure configurations are appropriate for the customer, and identify if anything is going wrong The most valuable features of FortiMonitor are its redundancy…

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MARIA PILAR CANDA

Assosiate Partner at Autana Business Partners

Improved customer service and post-sales support saves time

The solution could be more affordable as it's quite expensive for some organizations, particularly middle-sized companies. Additionally, finding technical talent for improving the solution is challenging. Configuring Flows in Salesforce Service Cloud is very difficult. There are very few technical people in the market capable of implementing all the flows that clients need at this moment. It's primarily a matter of talent limitation, and flow is the technical mechanism of Salesforce Service Cloud for process automation. In general, while they have the knowledge and help solve problems, finding the right person to address specific issues is very challenging.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"FortiMonitor offers comprehensive monitoring capabilities, allowing me to track network traffic in and out effectively."

"Overall, I would recommend FortiMonitor to others."

"The product's initial setup phase is easy."

"FortiMonitor's dashboard is very informative and user-friendly."

"With FortiMonitor, you can get all the logs of the traffic information of the destination or the source."

"The most valuable feature of FortiMonitor is user monitoring. We are able to see if the user is following the policy or not from their system. Additionally, the solution integrates well with Fortinet FortiGate and has centralized management."

"FortiMonitor is 100% stable."

"The most valuable feature of this solution is what the devices are used for. We have big backups for our Cradlepoint solutions, but FortiMonitor is a great routing device and we love working with them."

More FortiMonitor pros

"The most valuable feature of Salesforce Service Cloud is its ease of use."

"Nobody can compete with Salesforce Service Cloud's scalability."

"We use Salesforce Service Cloud for lead management and opportunity management."

"The most valuable feature of the solution is the traceability of actions."

"Salesforce Service Cloud offers several notable features. It includes robust case routing, escalation capabilities, entitlement mapping, and entanglement rules. Additionally, it supports Computer Telephone Integration (CTI), which allows for automatic case generation when a call is made to a designated number."

"The complexity of the solution is very less."

"We used Salesforce Service Cloud for CRM (customer relationship management) cases and general sales cases."

"The main benefit of Salesforce Service Cloud is that everything is in the cloud. We can track the entire customer journey from lead to account or opportunity. The CRM is in the cloud, while the financial transactions are in NetSuite. By integrating these applications, we get a complete view of the business. Some integrations are event-driven, while others are batch integrations that run at scheduled times. We also build reports using our in-house analytics tool to help leadership make decisions."

More Salesforce Service Cloud pros

Cons

"The solution's initial setup process is time-consuming."

"FortiMonitor needs to improve its alert system."

"FortiMonitor could improve by having compatibility with other operating systems, such as Linux."

"Additionally, there are no AI features in FortiMonitor, which might be an area for enhancement."

"FortiMonitor could be improved by making it more convenient for smaller workloads, such as when configuring a few branches."

". Enhancements in the dashboard, such as clearer alerting, maintenance window management, software version tracking, and better visualization, would be beneficial."

"There is room for improvement in the FortiMonitor report. It is not ideal for showcasing to tech customers or managers, especially when trying to display high CPU usage from logins within a specific range of months or the most recent month."

"I think the current features are really good for me, nothing else comes to mind right now. Maybe some small improvements could be made in the customization and configuration part of the UI to make it easier or more intuitive. Customizable UI options, like we saw in the demo, could be helpful for everyone. But in our operational environment, having clear health status and system details is crucial for us system engineers. One feature I'd really like to see is a credential management system. It would help us keep track of who's logged in and how many times, which is important due to user restrictions. Sometimes, we need to manage logins more efficiently, like logging off other users to free up credentials. So having a feature like that would be really helpful."

More FortiMonitor cons

"The solution could continue improving its artificial intelligence capabilities."

"The integrations with other solutions can be improved."

"It is kind of a struggle to get a report that shows something you want it to show."

"Salesforce Service Cloud should work more on the resolution side. Once a case is raised and activities are tracked, at the time of closure, they could make it more simple."

"We've started using a couple of AI engines. I believe there's room for improvement there. For instance, when an agent receives a message like "My order is stuck midway, and the delivery guy isn't responding," there should be a pre-populated recommended response on the agent's screen. Instead of crafting a custom reply or searching through knowledge articles to find the delivery guy's contact, this should be the process."

"Knowledge Management platform could use some intelligence improvements. Data mining techniques for recommending the most relevant knowledge articles would be beneficial. Currently, that selection process is more administrative. AI could be used here."

"Salesforce Service Cloud's report functionality could be improved."

"The pricing of Salesforce Service Cloud is expensive compared to other solutions like our current SAP CRM, which is much cheaper."

More Salesforce Service Cloud cons

Pricing and Cost Advice

"FortiMonitor's price is very high."

"Compared to other solutions, FortiMonitor is a very expensive solution."

"There are additional costs needed for certain functionality, such as scalability."

"The price of FortiMonitor is approximately $200 annually for 225 users. The price is competitive."

"The tool's pricing model in Vietnam is a bit high. I rate the product price as an eight out of ten."

"On a scale from one to ten, I rate the pricing a nine since it is a good solution that is available at a cheap price."

"We have a large customer base for Fortinet, and the additional buying power got us really great discounts."

"In terms of licensing, while it may not be the most expensive option on the market, it's relatively cost-effective. You can obtain licenses at a lower cost, with the calculation being straightforward. For example, if you onboard around 5,000 devices, you'll need approximately 5,000 licenses, as each device typically counts as one license."

"Salesforce Service Cloud is a bit expensive."

"Salesforce is very cost-effective."

"Salesforce Service Cloud is a highly expensive solution"

"The price of the solution depends on how many users need access to it"

"Salesforce Service Cloud is expensive. I worked with ExactTarget over five years ago, and it was quite pricey then. Not everyone could afford it. Salesforce has different tiers for different kinds of users. It's expensive considering their features and services, but they offer best-in-class solutions."

"Only enterprise businesses can afford the solution, and small companies cannot afford it."

"The tool is pretty expensive."

"The product is expensive. There is a need to make yearly payments towards the licensing costs attached to the product."

More Salesforce Service Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

26%

Manufacturing Company

Healthcare Company

Retailer

Financial Services Firm

15%

Performing Arts

Computer Software Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	2
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	13
Large Enterprise	24

Questions from the Community

What is the best network monitoring software for large enterprises?

I have a clear bias because I work for Panopta. We aren't a fit for everyone, but I can confirm that Panopta is a lot less work to stand up and maintain. It's also a lot easier to use and onboard n...

See all answers

What do you like most about FortiMonitor?

In FortiMonitor, we're linked up with our Netgear, CactusServer, and NOC. It's really valuable because everything's migrating to one dashboard for us system engineers. We can keep an eye on traffic...

See all answers

What is your experience regarding pricing and costs for FortiMonitor?

FortiMonitor does save time but not significantly on costs, as there are still expenses related to procurement, installation, and licensing.

See all answers

What is your experience regarding pricing and costs for Salesforce Service Cloud?

The approximate licensing costs for Salesforce Service Cloud are around three hundred dollars a year per user.

See all answers

What needs improvement with Salesforce Service Cloud?

See all answers

What is your primary use case for Salesforce Service Cloud?

We have many clients with Salesforce Service Cloud and numerous use cases. The main use is in the sales area rather than the marketing area. We utilize it for customer service and customer post-sal...

See all answers

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Product Reports

Buyer's Guide

Digital Experience Monitoring (DEM)

September 2025

Download FortiMonitor product report

Buyer's Guide

Salesforce Service Cloud

September 2025

Download Salesforce Service Cloud product report

Also Known As

Panopta

Service Cloud

Overview

FortiMonitor is a comprehensive, SaaS-based digital experience monitoring (DEM) platform that helps organizations modernize their performance-monitoring tools. It provides visibility into endpoint application performance and digital experience—no matter where the user resides or where the application is hosted.

Fortinet

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Salesforce

Sample Customers

SONY, GoDaddy, HCL, ING, ARMOR, billboard

Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva

Buyer's Guide

FortiMonitor vs. Salesforce Service Cloud

September 2025

Free Report: FortiMonitor vs. Salesforce Service Cloud

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