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Buyer's Guide
Business Process Design
July 2022
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Client Partner at a computer software company with 10,001+ employees
Real User
Top 20
Good support, easy to set up, and scalable, but tedious to customize and has closed infrastructure
Pros and Cons
  • "Setting it up is fairly easy. If somebody has knowledge of the system, he or she will be able to do it fairly quickly."
  • "From the testing perspective and minor enhancements perspective, customization is something that is a little tedious as compared to new tools. In addition, various open-source tools that are available are not working with IBM BPM."

What is our primary use case?

A banking client is using IBM jBPM for Customer Due Diligence, and they are having user screens developed in Brazos. I think they are treating it like headless BPM, but it is not actually headless BPM. So, some of the screens and the navigation are from the old jBPM technology itself, and they have some of the customizations on top of that by using Brazos screens.

What is most valuable?

Initially, when it was developed eight or nine years back, it was really good because of the features and usability.

Setting it up is fairly easy. If somebody has knowledge of the system, he or she will be able to do it fairly quickly.

What needs improvement?

From the testing perspective and minor enhancements perspective, customization is something that is a little tedious as compared to new tools. In addition, various open-source tools that are available are not working with IBM BPM.

Some of the flows that are developed are end-to-end flows rather than modular flows. With a complex system, such as Customer Due Diligence, there are a lot of reviewers and profiles, and people need to log in and use the same flow again and again, which makes the maintenance of the tool difficult.

The security and testing side of things can be improved. If something can be done to make the latest tools and technologies available for doing the testing from the performance side and security side, it would add a lot of value. Currently, it is very difficult to put all of those tools on top of the closed infrastructure of IBM. Some of the new tools, such as Camunda, have solved this a little bit with the security scan that needs to be done in the DevSecOps pipeline that we are using nowadays.

What do I think about the stability of the solution?

IBM is known for stability and reliability.

What do I think about the scalability of the solution?

From a scalability perspective, it is already being used as a very complex system, and it is working okay. The new solutions, such as Camunda, say that they are good from the scalability perspective, but it has not yet been proven, especially in the financial world. That's the reason we're rating Red Hat and IBM higher in this regard.

How are customer service and technical support?

Initially, there was a lot of to-and-fro communication with the IBM team. Without them, it was not possible at all. Their support was good. 

Because it is very IBM-centric in terms of technology, getting the right people is very difficult. That's the reason why people go to the support team more for getting answers. This is something that is good in other offerings available in the market where the customization can be done very easily, resulting in fewer calls going to the support team. 

Their support is very good. People are good, and everything is good, but in this modern world, there should not be a need to go to the support most of the time.

How was the initial setup?

Its deployment was good and easy, but the problem was that we were not able to get the people with the right skills. It is not like Java technology for which you get a lot of people with skills. It requires very specific skills, which was another challenge that the client was facing. That's why they asked us. 

We don't own the entire application. We have just done a small part of it. They are now looking at what needs to be done and how they can modernize it.

What's my experience with pricing, setup cost, and licensing?

Licensing is managed by the client, but we know it is yearly.

Camunda is relatively cheaper. There is not much difference in pricing of IBM and PEGA. For large licensing, there are discounts as well.

Which other solutions did I evaluate?

We are currently checking out various BPM solutions and seeing how IBM BPM stands with respect to other BPM tools that are available. Red Hat is now IBM, and we found the Red Hat BPM to be a little bit more open source. So, the problem the client is getting may get resolved by Red Hat BPM. Our recommendation is Red Hat BPM and not Camunda, which is an okay solution, but it is a new kid in the market. From the robustness perspective, we are leaning towards Red Hat BPM, but the client has not taken a decision yet.

There are two types of BPM products available. One is the platform solution, and the other one is a little bit open-source kind of solution. Camunda is kind of open-source.

What other advice do I have?

If you are looking for a good solution where you don't need to do multiple enhancements and there is a good troubleshooting and support team, you can definitely go ahead with this solution. If you are looking for a lot of customization after implementing a BPM suite, then I would recommend Red Hat BPM over IBM BPM. For example, in the financial industry, we have critical processes that keep on changing because of regulatory changes. For such cases, Red Hat BPM is more suitable.

I would rate IBM BPM a seven out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
AmarenderChitti - PeerSpot reviewer
Feature Lead at a financial services firm with 10,001+ employees
Real User
Top 5Leaderboard
Easy to set up with great documentation and training
Pros and Cons
  • "The initial setup is pretty straightforward."
  • "The local development approach is good in Pega, however, cost-wise, it's getting expensive. That needs to be addressed."

What is our primary use case?

For an upcoming project, my manager told us to look at all the different capabilities between the Pega, Appian, and the Camunda. We don't know the use case yet. We need to know the use case, however, at this point, we are just exploring different tools, BPM tools.

What is most valuable?

The integration is good. It can be capable of different integrations. 

There is a Pega Decision Hub, which is just a text-based analytical site. Based upon the text-based analytics and it can decide and trigger a case.

There are a lot of new features in Pega that are great.

I like case management in Pega. For the case management applications, so it's really fast to develop and it can scale and be extended based upon the business requirements.

The initial setup is pretty straightforward. 

The documentation and training available are great.

Pega is coming out with Pega Express, which is kind of a low-code development platform. The business rules can be built in a Pega Express Portal, which is more specifically built for business users and not technical users. That way, even non-technical people are able to build their own business processes easily.

What needs improvement?

The local development approach is good in Pega, however, cost-wise, it's getting expensive. That needs to be addressed.  

With Camunda, containerization is the most helpful feature. It can containerize and it can have its own deployment process. Pega may be adding that feature in a future release, however, right now, that's lacking and needs to be addressed.

I'd like to see Pega support microservices architecture, which it doesn't do right now.

For how long have I used the solution?

We have been using the solution for more than six years.

What do I think about the scalability of the solution?

The scalability is excellent. It can scale as much as you need it to. It's one of the great aspects of the product.

How are customer service and support?

I've never directly contacted technical support. I can't speak to how helpful or responsive they are. We have our own internal team that can troubleshoot.  

That said, we used to connect with Pega on issues and it's my understanding that support tickets can be addressed very quickly. Support-wise it's very extensive. 

Which solution did I use previously and why did I switch?

I also trained in Appian. 

How was the initial setup?

The initial setup is straightforward. There is no complexity. There is documentation around the installation process and upgrade process as well. Pega will also provide you with good training materials in the Pega Express Portal, which is helpful for teams who are planning for new developments. That way, they can learn easily and understand everything.

What's my experience with pricing, setup cost, and licensing?

It's a great product, Pega, however, cost-wise, it is a little expensive compared to other BPM tools. That's where I feel that they can improve.

Which other solutions did I evaluate?

Now, we are exploring other software, like Camunda. We just want to see the different designs or decide which tool is better for our application.

What other advice do I have?

We are a customer and an end-user.

We have been using Pega for more than six years, and at this point, we also want to just explore the other BPM tools. It's kind of for considering cost efficiency also. We are looking at the cost of the development effort or the scalability of the tool. While I like Pega, I'm just exploring the other BPM tools with respect to Pega.

While it depends on the application you are using, if you're planning for an enterprise application that can interact with different applications, Pega would be a good option.

Sometimes if you have a smaller workflow, for example, if you're just introducing a smaller workflow in an existing application and you just want to leverage only that workflow-related feature, you don't need Pega. You can just have any workflow tool, like Camunda or Appian. Cost-wise, Pega may cost you more.

If you're planning to leverage all the features in Pega, like case management and low-code, no-code and RPA, robotic process automation, and other high level or case management, if you are planning to leverage all these different kinds of features that are available in Pega, just go with Pega. And if you're just planning to leverage only a kind of workflow, you don't need to go with Pega. You can just go with other BP flows or BPM process models like Camunda. 

There are a lot of features that you can explore in fault tolerance and error handling, exception handling, et cetera. There are other items as well if you're in the development stage, and something like Page will likely be helpful. I don't know of other tools that will support anything to that extent.

There are still some limitations in the solution. I'd rate it at an eight out of ten, as there are still some improvements that can be made. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Pedro GentilSoares - PeerSpot reviewer
Consultor Sênior em Gestão de Processos, Negócios e Serviços at Trust Business Consulting
Real User
Top 5
Improves governance-related processes and provides full support for BPMN 2.0
Pros and Cons
  • "I like that Bizagi is fully compatible with BPMN 2.0. It also eases the way in which we work with BPMN 2.0 itself, which is a comprehensive and rather complex notation standard."
  • "I would like to see a facility for building a simple CRUD application. In Bizagi, you can use database modeling, diagrams, forms, etc., but in some circumstances I need CRUD (Create, Read, Update, Delete) functionalities which are not there yet."

What is our primary use case?

Some of our main use cases are in project risk planning and tender cost management.

How has it helped my organization?

Our organization's adoption of Bizagi has greatly improved governance, especially where the role of academic secretariat is involved.

What is most valuable?

I like that Bizagi is fully compatible with BPMN 2.0. It also eases the way in which we work with BPMN 2.0 itself, which is a comprehensive and rather complex notation standard.

What needs improvement?

I would like to see a facility for building a simple CRUD application. In Bizagi, you can use database modeling, diagrams, forms, etc., but in some circumstances I need CRUD (Create, Read, Update, Delete) functionalities which are not there yet.

For how long have I used the solution?

I have been using Bizagi for the past five years. 

What do I think about the stability of the solution?

It is very stable and we have not had any problems.

What do I think about the scalability of the solution?

We did not find any problems with scaling Bizagi. 

How are customer service and technical support?

Technical support is quite satisfactory. They are very quick to resolve issues and to help new businesses get oriented with the transition to their BPM tools.

Which solution did I use previously and why did I switch?

Early on, we used Excel spreadsheets for managing business processes. Then we looked into other BPM tools like IBM BPM, Oracle BPM, and Camunda BPM. However, we decided to use Bizagi because it provides rapid installation and immediate use of the various BPM tools. They also offer an easy installation script which has worked well for us.

It is fully compatible with BPMN 2.0 which is quite comprehensive and hard to learn, and Bizagi made using BPMN 2.0 much easier.

How was the initial setup?

The initial setup is very easy, but only if you have well-stated requirements right from the beginning.

What about the implementation team?

For academic notices, we have about 53 users. And for governance, we have about 14 users.

In governance, we have about five people in the strategic staff using Bizagi. We also have other people in management, as well as analysts, using the solution. In the academic notices, we have mainly management and operational staff.

What's my experience with pricing, setup cost, and licensing?

Make sure that your requirements are explicitly defined from the outset. This will help you choose the right setup and licensing for your needs. 

What other advice do I have?

I am very enthusiastic about Bizagi because it lets you see anything you need to see very quickly.

I would rate Bizagi an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Software Engineer at a computer software company with 10,001+ employees
Real User
Top 20
The workflow is quite intuitive and the support is customer-friendly
Pros and Cons
  • "One of the most valuable features of Oracle BPM is the workflow itself. It is quite intuitive."
  • "Oracle BPM could probably be improved with respect to the cost. When you are using this product, it'll be a bit costlier for the ROA. I think they should do some discounts on these products, especially for the licenses."

What is our primary use case?

We used this platform for some of the sales code related transactions we were doing, as well as to manage the process from the backend system to the front-end system. 

What is most valuable?

One of the most valuable features of Oracle BPM is the workflow itself. It is quite intuitive. 

What needs improvement?

Oracle BPM could probably be improved with respect to the cost. When you are using this product, it'll be a bit costlier for the ROA. I think they should do some discounts on these products, especially for the licenses. 

For how long have I used the solution?

I used this solution for three years. 

What do I think about the stability of the solution?

This product is stable. 

What do I think about the scalability of the solution?

Oracle BPM is scalable. 

In our organization, there are 200 users of this solution. 

How are customer service and support?

I have contacted Oracle's technical support, and I didn't face any problems during the process. Their support is quite intuitive and customer-friendly. 

Which solution did I use previously and why did I switch?

We were previously using Camunda BPM. 

How was the initial setup?

This solution is easy to install. We have a dedicated team for installation and configuring these applications. We never face any issues, and if there are any version conflicts or anything, we can reach out to Oracle's support. Our complete team is comprised of 60 people, but our Oracle BPM team is 10-15 guys. They are a combination of developers and infrastructure support guys. 

What about the implementation team?

We implemented this solution through an in-house team. 

What's my experience with pricing, setup cost, and licensing?

The licensing for this product is very costly. We pay for a yearly license to use Oracle BPM. 

What other advice do I have?

I rate Oracle BPM a nine out of ten. I would definitely recommend Oracle BPM to others. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Virksomhedskonsulent - Digitalisering, Forretningsudvikling, BPM, Teknologi & Innovation at a consultancy with 51-200 employees
Real User
Top 10
Scalable, stable and simple installation
Pros and Cons
  • "We have been quite satisfied with the stability of the solution."
  • "The dashboard is connected into the BPM flow that could be improved."

What is our primary use case?

We mainly used the solution in banking, finance, and insurance. We are looking for some opportunities in production companies, but this is only at the very early stages.

What is most valuable?

I do not have specific feedback because it is quite early in the review stage for comment.

What needs improvement?

The dashboard is connected into the BPM flow that could be improved.

For how long have I used the solution?

I have been using the solution for half a year.

What do I think about the stability of the solution?

We have been quite satisfied with the stability of the solution.

What do I think about the scalability of the solution?

The scalability of the solution is good.

How are customer service and technical support?

We had no issue with technical support.

How was the initial setup?

The installation is straightforward.

What's my experience with pricing, setup cost, and licensing?

The pricing for the product is reasonable.

Which other solutions did I evaluate?

We are evaluating Camunda as well as this solution. We are investigating and trying to determine how suitable they are for production facilities. Additionally, we are seeing where the solutions are actually suitable in what type of processes.

What other advice do I have?


We are unsure of which solution we will end up with, we are testing them currently. We are trying to get into new business types and new industries. We are looking into how well the solutions can be used in production facilities.

I rate Apache Airflow an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Business Process Design
July 2022
Get our free report covering Apache, Pega, Bonitasoft, and other competitors of Camunda Platform. Updated: July 2022.
620,600 professionals have used our research since 2012.