SS&C Blue Prism, renowned for its language capabilities and workflow design, supports detailed automation building, enhancing productivity. Despite some challenges like cost and limited integration, it offers substantial potential in automating diverse processes.
| Product | Market Share (%) |
|---|---|
| SS&C Blue Prism | 0.6% |
| Visio | 12.5% |
| Camunda | 11.3% |
| Other | 75.6% |
SS&C Blue Prism's key features include language capabilities crucial for document processing, design studio for automation, control room for monitoring, and general workflow visibility. Users appreciate detailed workflow and condition definition, which supports comprehensive scenario writing and bot action specification. Workflow design is straightforward, aiding those with BPM knowledge in understanding flows and conditions easily. Java application compatibility and distinctions between Blue Prism and UiPath are minimal, offering similar advantages.
Users highlight that SS&C Blue Prism demands extensive knowledge, taking more time to learn compared to more user-friendly tools. The software needs better integration with external systems, as current options are limited. The absence of an automatic process recording feature is noted as a setback. Security features were initially better than competitors, but newer updates are unclear. Its expensive fixed-price licensing model is a concern compared to flexible alternatives.
SS&C Blue Prism is primarily utilized for automating repetitive manual tasks, particularly in back-office service industries. Users engage in process mining projects, generative AI initiatives, and migration management, including transitioning from ViewStation's 3.5 version with K scripts to newer versions. Additionally, it is employed extensively in insurance companies for process automation, such as claims handling and pricing, by extracting data from multiple systems and consolidating it into one.
Customer service of SS&C Blue Prism is mixed. Some experience delays in support responses, rating it as satisfactory but needing improvement. Despite the delays, assistance is eventually provided. Users occasionally contact support when unable to interpret log files or error messages, and responses are detailed, allowing for effective handling of issues. Hands-on assistance is not always necessary as many errors are managed independently.
Users found SS&C Blue Prism's initial setup straightforward and efficient. One user noted it was easy and compatible, taking only 15 to 20 minutes. Another user rated it ten out of ten for setup simplicity. They acknowledged that while it was not particularly complex compared to other competitors, the initial process typically completed within a week.
SS&C Blue Prism offers strong capabilities in document reading and a straightforward workflow design, making it accessible with basic BPM knowledge. Detailed automation design in the studio and effective monitoring in the control room are notable features. While facing higher costs and a steeper learning curve, it supports process mining and generative AI initiatives, crucial for industries aiming at transformation and activation services. Limited external system integration and lack of agile delivery encourage a strategic approach in its deployment.
What are the key features?SS&C Blue Prism finds its application across industries. In service industries, it automates repetitive tasks while supporting migration projects. Within the insurance sector, it helps automate claims handling and pricing by integrating data efficiently. Companies use it when transitioning processes, such as upgrading systems from older versions to new applications.
SS&C Blue Prism was previously known as SS&C AWD.
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| Author info | Rating | Review Summary |
|---|---|---|
| Technical Auditor at a financial services firm with 10,001+ employees | 4.0 | <p>I've used SS&C Blue Prism for nearly five years to automate complex insurance processes, appreciating its detailed workflow capabilities, though it’s harder to learn and requires ongoing monitoring; customer support is responsive, and scalability is solid.</p> |
| Intelligent Automation Solution Architect at Digiblu | 3.5 | <p>I use SS&C Blue Prism to automate repetitive tasks in back-office service industries. Its design studio and control room are valuable, but it lacks automatic process recording and has a rigid licensing model. The delivery methodology is not agile enough.</p> |
| Senior Consultant at Eviden | 3.5 | <p>I use SS&C Blue Prism primarily for managing migration projects, appreciating its clear workflow visibility that enhances application execution. However, it could improve by expanding integration capabilities beyond web services and K scripts for third-party systems.</p> |
| Software Engineer at a retailer with 10,001+ employees | 4.0 | <p>I use SS&C Blue Prism to automate business processes across teams, especially in customer care, where RPA handles daily service requests efficiently. Deployed on AWS, it supports both legacy systems and modern applications company-wide.</p> |
| Management Consultant at Accenture | 4.5 | <p>I work in global business services transformation and operations activation, using SS&C Blue Prism for process mining and AI projects. While its language capabilities are valuable, Blue Prism is costlier than UiPath, which offers similar features and benefits.</p> |
