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Camunda vs ServiceNow Orchestration comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Mar 29, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Camunda
Ranking in Process Automation
1st
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
81
Ranking in other categories
Business Process Design (3rd), Business Process Management (BPM) (1st), AI Orchestration Frameworks (3rd), Agentic Automation (9th), AI Agent Builders (10th), Business Orchestration and Automation Technologies (7th)
ServiceNow Orchestration
Ranking in Process Automation
15th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
16
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Process Automation category, the mindshare of Camunda is 10.1%, down from 24.7% compared to the previous year. The mindshare of ServiceNow Orchestration is 2.3%, down from 3.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
Camunda10.1%
ServiceNow Orchestration2.3%
Other87.6%
Process Automation
 

Featured Reviews

CristianoGomes - PeerSpot reviewer
Owner at a tech services company with 1-10 employees
Supports long-running asynchronous processes effectively but has not evolved much in recent years
I think Camunda is focusing too much on the SaaS offering right now and not much on improving and developing the product itself. I did not see any innovations on that aspect, especially for the open-source version. I was making some tests recently and the tool seemed pretty much the same as it was three or four years ago. Since they made the move to cloud deployment in a more SaaS-oriented way, they do not invest too much in the community version. To be honest, it did not change much from the Activiti initial version. Activiti was pretty much what Camunda is today. They invested a lot on Zeebe and made it the engine for their SaaS cloud version. Camunda itself, the embedded engine, did not evolve too much. They could invest more on that.
Claude-Yameogo - PeerSpot reviewer
Consultant at a comms service provider with 1,001-5,000 employees
Has helped orchestrate processes and integrate workflows across cloud environments
I recommend ServiceNow Orchestration for larger companies because they have the capability to manage complex environments where it performs better. I promote low-code solutions for these implementations. I don't currently have an idea regarding the pre-built integrations of ServiceNow Orchestration, but I plan to check my area to determine what added value it can bring. I would rate this solution a nine overall.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We have a lot of users, almost 1,800, and we needed something affordable, stable, and something that could be used by a large financial company, and this solution truly fit the bill."
"One valuable feature of Camunda is that it's an open BPM, so it was easier for users and developers to work together to define the rules and define the process, given their BPM and standard architecture."
"The visibility – the diagrams you create – and then being able to automate based on them are valuable features. It's easy to explain and comprehend, and the integration aspects are valuable."
"It is quite easy to build a simple process without any knowledge of programming."
"Overall, it's very flexible and nimble."
"Even in the community versions the product is very stable and with excellent scalability results."
"The best feature is the automation."
"Overall, the solution has been very solid."
"There are a lot of ready to use orchestration custom packs."
"The automation ServiceNow has provided saves us a lot of time and resources."
"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."
"It is a very stable product, highly affordable."
"Great with IT processes and business processes."
"The solution effectively automates business processes."
"I use it to orchestrate processes and integration features to gather and update data during specified timeframes or exchange data in real-time when changes occur based on certain criteria."
"The product has a flexible interface for development."
 

Cons

"We're trying to put the people from the business to do it. We are using APIs, and we have open APIs to define our APIs and the request-response that each call requires and sends. So, to base the mapping on that, there was nothing to help. I know that with some tools, such as Oracle tools, you can see the input and expected output. With drag and drop, you can take one property from the left and drag it to the right, and it does all the mapping itself, but that's not the case with Camunda. So, for me, this is something that can be improved."
"In the future, I would like to see better transactional integrity."
"The initial setup can be complex for business users."
"Camunda Platform's customer support could be improved because their response is quite slow."
"I don't like the UI of the Camunda Platform, I have found the Signavio solution to be much better for me to create the process designs and execute them. Additionally, I have found the tools in the Camunda Platform are not compatible with some of my other tools. They should improve this in the future."
"The latency of API could be decreased."
"The user interface needs some polishing because it is too technical for end-users to use it."
"An improvement would be to support Angular 2 instead of AngularJS, which is quite old."
"From my space, the only thing that I can say is the spinning up with Google Cloud Services."
"We cannot perform GUI automation using the tool."
"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."
"We had a few use cases where we couldn't find solutions in Orchestration and had to go with the publishers to solve them."
"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."
"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."
"The connectors need to be updated because certain connectors for third-party tools are not up to date, and our customers are having problems synchronizing data with some of these tools."
"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."
 

Pricing and Cost Advice

"In Africa, the cost of deployment is an important factor to consider since it adds to the overall cost. This might be the only drawback to using it."
"Camunda Platform is an open-source product."
"The price is competitive with products like Bonitasoft and RHPAM (Red Hat Process Automation Manager). We have two versions of Camunda. The first version was open source, without support, but then we got a supported version."
"There is a bit of scope for improvement in how the licensing and pricing are done. They are based on the number of processing instances you execute on the cluster... but on the self-hosted mode, the pricing model should be customized."
"I think Camunda BPM can improve their licensing costs. It isn't easy to find clients with Camunda BPM licenses mainly because it's quite expensive."
"Compared to other software, Camunda Platform is quite cost-effective."
"I tried to get some information about buying the license for the solution, but I found it kind of hard to understand the business model."
"Cheaper licensing and resources than competitors"
"The solution is costly and orchestrations are very expensive."
"Pricing is custom to every customer."
"In terms of price, this solution is at the higher end of what you'll find."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
"It is not very expensive."
"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
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Top Industries

By visitors reading reviews
Financial Services Firm
22%
Computer Software Company
9%
Comms Service Provider
7%
Manufacturing Company
6%
Financial Services Firm
19%
Outsourcing Company
11%
Manufacturing Company
8%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business44
Midsize Enterprise15
Large Enterprise34
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise4
Large Enterprise9
 

Questions from the Community

How does Bonita compare with Camunda Platform?
One of the things we like best about Bonita is that you can create without coding - it is a low-code platform. With Bonita, you can build the entire mechanism using the GUI, it’s that simple. You c...
Which do you prefer - Appian or Camunda Platform?
Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with easy plug-and-play options. The initial setup was seamless and very easy to imp...
Which would you choose - Camunda Platform or Apache Airflow?
Camunda Platform allows for visual demonstration and presentation of business process flows. The flexible Java-based option was a big win for us and allows for the integration of microservices very...
What is your experience regarding pricing and costs for ServiceNow Orchestration?
The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.
What needs improvement with ServiceNow Orchestration?
If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration. Boomi is an ESB with orchestration features to integrate and exchange dat...
What is your primary use case for ServiceNow Orchestration?
I use ServiceNow Orchestration's third-party integrations, and when I benchmarked ServiceNow Orchestration, I ensured that there are connectors and API capabilities available to integrate it with o...
 

Also Known As

Camunda BPM
No data available
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

24 Hour Fitness, AT&T Inc., Atlassian, Autodesk, Barclays, BNP Paribas, CapitalOne, Commerzbank AG, Deutsche Telekom, Fujitsu, Gainsight, Generali, Goldman Sachs, Provinzial, NatWest Group, Panasonic, R-Kom, Swisscom AG, VHV Group, Warner Music, WellPoint, Zalando
experian, BEACHBODY, HealthPartners, Banosoft
Find out what your peers are saying about Camunda vs. ServiceNow Orchestration and other solutions. Updated: September 2026.
913,924 professionals have used our research since 2012.