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Camunda vs ServiceNow Orchestration comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 29, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Camunda
Ranking in Process Automation
1st
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
79
Ranking in other categories
Business Process Design (3rd), Business Process Management (BPM) (1st), AI Orchestration Frameworks (3rd), Agentic Automation (8th), AI Agent Builders (9th), Business Orchestration and Automation Technologies (8th)
ServiceNow Orchestration
Ranking in Process Automation
14th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
16
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Process Automation category, the mindshare of Camunda is 10.5%, down from 25.7% compared to the previous year. The mindshare of ServiceNow Orchestration is 2.4%, down from 4.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
Camunda10.5%
ServiceNow Orchestration2.4%
Other87.1%
Process Automation
 

Featured Reviews

CristianoGomes - PeerSpot reviewer
Owner at a tech services company with 1-10 employees
Supports long-running asynchronous processes effectively but has not evolved much in recent years
I think Camunda is focusing too much on the SaaS offering right now and not much on improving and developing the product itself. I did not see any innovations on that aspect, especially for the open-source version. I was making some tests recently and the tool seemed pretty much the same as it was three or four years ago. Since they made the move to cloud deployment in a more SaaS-oriented way, they do not invest too much in the community version. To be honest, it did not change much from the Activiti initial version. Activiti was pretty much what Camunda is today. They invested a lot on Zeebe and made it the engine for their SaaS cloud version. Camunda itself, the embedded engine, did not evolve too much. They could invest more on that.
Claude-Yameogo - PeerSpot reviewer
Consultant at a comms service provider with 1,001-5,000 employees
Has helped orchestrate processes and integrate workflows across cloud environments
I recommend ServiceNow Orchestration for larger companies because they have the capability to manage complex environments where it performs better. I promote low-code solutions for these implementations. I don't currently have an idea regarding the pre-built integrations of ServiceNow Orchestration, but I plan to check my area to determine what added value it can bring. I would rate this solution a nine overall.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"EC2 makes scaling horizontally incredibly easy, especially when working under the ECS service."
"The solution is easily compatible with HTML forms and HTML language programming and that is the most significant part."
"There's this graphic that tells you how many lines or how many tickets are in each step. In that way, you know where you stand. I find this feature very valuable."
"One reason we selected Camunda or Cloud/DB is that it comes with the support of the BPMN notation, which helps to define processes in a standard manner. Another reason was that Camunda Cloud, as the name says, is designed for a new cloud era."
"Camunda's most valuable feature is its ability to integrate with different products."
"We have a lot of users, almost 1,800, and we needed something affordable, stable, and something that could be used by a large financial company, and this solution truly fit the bill."
"The ease with which I can define workflows is most valuable."
"Before Camunda, we had a lot of people interacting with the invoice daily, and with Camunda, those people are now handling only more complex checks and validations, and our processing time for an invoice is reduced from about 30 days to 10 days with about 70% saving of time."
"The product has a flexible interface for development."
"Provisioning of new systems is among the most impactful features for automating complex workflows with ServiceNow Orchestration."
"There are a lot of ready to use orchestration custom packs."
"The solution effectively automates business processes."
"It is a very stable product, highly affordable."
"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."
"The automation ServiceNow has provided saves us a lot of time and resources."
"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."
 

Cons

"Camunda could be improved by making it easier to modify a process. You can program it to follow a process, but it is difficult to modify the process when the application is in use. It could also be improved by making it easier to use the visual platform without needing to be informed on that. Sometimes, we programmers haven't used it in the past, and it's a bit difficult to learn it."
"In the future, I would like to see better transactional integrity."
"The user interface needs improvement. It should be more tailored to the end-user and offer a better user experience design over the user interface itself."
"The GUI needs to be improved, with more configuration options."
"Camunda Platform's customer support could be improved because their response is quite slow."
"The upfront enterprise-level support could have been better."
"Support is an area that is in need of improvement."
"They could provide more documentation regarding the integration of different programming languages."
"The connectors need to be updated because certain connectors for third-party tools are not up to date, and our customers are having problems synchronizing data with some of these tools."
"We cannot perform GUI automation using the tool."
"Efficiency of some features could be improved."
"There can be gaps in integration."
"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."
"The third-party integrations are challenging when the tools are not from ServiceNow partners. This presents issues when integrating solutions from other vendors."
"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."
"If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration."
 

Pricing and Cost Advice

"The most attractive feature of the product is that it is open source."
"When compared with the proprietary products, the pricing costs are much less, even though it is an enterprise edition."
"Camunda Platform is an open-source product."
"While the license isn't budget-friendly, careful consideration and calculated planning for a significant number of licenses can make it more cost-effective."
"The license is quite expensive, which is why we went with the community version."
"The price is competitive with products like Bonitasoft and RHPAM (Red Hat Process Automation Manager). We have two versions of Camunda. The first version was open source, without support, but then we got a supported version."
"We have an annual subscription to this solution."
"The evaluation of my customers on pricing is that it is reasonable."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
"Pricing is custom to every customer."
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
"In terms of price, this solution is at the higher end of what you'll find."
"It is not very expensive."
"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
"The solution is costly and orchestrations are very expensive."
"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
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Top Industries

By visitors reading reviews
Financial Services Firm
23%
Computer Software Company
10%
Comms Service Provider
7%
Manufacturing Company
6%
Financial Services Firm
20%
Manufacturing Company
9%
Outsourcing Company
7%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business43
Midsize Enterprise15
Large Enterprise30
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise4
Large Enterprise9
 

Questions from the Community

How does Bonita compare with Camunda Platform?
One of the things we like best about Bonita is that you can create without coding - it is a low-code platform. With Bonita, you can build the entire mechanism using the GUI, it’s that simple. You c...
Which do you prefer - Appian or Camunda Platform?
Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with easy plug-and-play options. The initial setup was seamless and very easy to imp...
Which would you choose - Camunda Platform or Apache Airflow?
Camunda Platform allows for visual demonstration and presentation of business process flows. The flexible Java-based option was a big win for us and allows for the integration of microservices very...
What is your experience regarding pricing and costs for ServiceNow Orchestration?
The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.
What needs improvement with ServiceNow Orchestration?
If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration. Boomi is an ESB with orchestration features to integrate and exchange dat...
What is your primary use case for ServiceNow Orchestration?
I use ServiceNow Orchestration's third-party integrations, and when I benchmarked ServiceNow Orchestration, I ensured that there are connectors and API capabilities available to integrate it with o...
 

Also Known As

Camunda BPM
No data available
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

24 Hour Fitness, AT&T Inc., Atlassian, Autodesk, Barclays, BNP Paribas, CapitalOne, Commerzbank AG, Deutsche Telekom, Fujitsu, Gainsight, Generali, Goldman Sachs, Provinzial, NatWest Group, Panasonic, R-Kom, Swisscom AG, VHV Group, Warner Music, WellPoint, Zalando
experian, BEACHBODY, HealthPartners, Banosoft
Find out what your peers are saying about Camunda vs. ServiceNow Orchestration and other solutions. Updated: August 2026.
908,858 professionals have used our research since 2012.