OpenText Process Automation Reviews

Name: OpenText Process Automation
Brand: OpenText
Rating: 3.9 (10 reviews)

3.9 out of 5

10 reviews
100% willing to recommend

What is OpenText Process Automation?

OpenText Process Automation offers a low-code environment for efficient development, enhanced by strong integration, dynamic case management, and OCR technology to streamline business processes across industries.

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OpenText Process Automation is the #18 ranked solution in BPM Software. PeerSpot users give OpenText Process Automation an average rating of 7.8 out of 10. OpenText Process Automation is most commonly compared to Camunda: OpenText Process Automation vs Camunda. OpenText Process Automation is popular among the large enterprise segment, accounting for 64% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 14% of all views.

Buyer's Guide

OpenText Process Automation

May 2025

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Featured OpenText Process Automation reviews

Senthil Natarajan

Chief Operating Officer at a outsourcing company with 51-200 employees

The main valuable features of OpenText AppWorks ( /products/opentext-appworks-reviews ) are the BPM ( /products/informatica-intelligent-data-management-cloud-idmc-reviews ) modules. There is the standard BPM ( /products/informatica-intelligent-data-management-cloud-idmc-reviews ) modeler and a case modeler. These are two strong features from the workflow layer. Additionally, the integration capability of the solution is beneficial. With these features, we are able to use OpenText AppWorks for automating supply-chain-related problems, vendor process automations, and invoice automations. We have built almost twenty-plus types of solutions and implemented around three hundred fifty-plus implementations. The solution also allows us to integrate it with our ERP ( /categories/erp ) system.

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George_Thomas

Unit Head, Enterprise Application at a financial services firm with 1,001-5,000 employees

We primarily use OpenText AppWorks for financial workflows, syncing between customer data, and workflow management related to financial tasks and batch updates OpenText provides valuable business process management notation models and is a lightweight application. Its customer support is reliable…

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Ankit Mehta

Partner and Co-founder at Adnate IT Solutions

The setup process is relatively straightforward, typically taking around four to five hours for installation. While setting up high availability and multiple nodes may require additional time, the standard installation process is simple and can usually be completed within three to four hours.Deployment can be straightforward, especially with the addition of CL/CD capabilities in recent versions, leveraging Docker and Kubernetes. Even before these enhancements, the standard process of creating and installing packages with dependencies was relatively uncomplicated. Maintenance typically requires only one or two resources per customer, with more significant landscapes potentially requiring two or three resources. I rate the product's ease of integrating with existing infrastructure a nine out of ten.

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OpenText Process Automation mindshare

As of June 2025, the mindshare of OpenText Process Automation in the Business Process Management (BPM) category stands at 0.5%, up from 0.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Business Process Management (BPM)

PeerResearch reports based on OpenText Process Automation reviews

Type	Title	Date
Category	Business Process Management (BPM)	Jun 21, 2025	Download
Product	Reviews, tips, and advice from real users	Jun 21, 2025	Download
Comparison	OpenText Process Automation vs Camunda	Jun 21, 2025	Download
Comparison	OpenText Process Automation vs Automation Anywhere	Jun 21, 2025	Download
Comparison	OpenText Process Automation vs Apache Airflow	Jun 21, 2025	Download

Title	Rating	Mindshare	Recommending
Camunda	4.1	20.5%	89%	77 interviews Add to research
Appian	4.2	5.9%	95%	63 interviews Add to research

Valuable Features

OpenText Process Automation features a low-code environment, customizable coding, and exceptional process monitoring. Its scalability and integration with third-party systems benefit clients. Users highlight efficiency through OCR technology and centralized integration of tools like CRM and ERP. OpenText enhances various processes, automating tasks such as vendor onboarding and invoicing. BPM modules and integration capabilities drive significant time savings and increased efficiency for businesses. Process optimization reduces reliance on paper workflows, offering strategic and cost advantages.

"The good part of OpenText AppWorks is that all of its components are together in one platform, including integration capability, UI capability, and workflow capability."
"Its customer support is reliable and easy to approach."
"We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenText AppWorks, especially those incorporating low-code functionalities, have had a significant positive impact. In some cases, we've observed a remarkable reduction in development time, ranging from 50 to 75 percent. The MTP model and life cycle have facilitated rapid development cycles."

Room for Improvement

OpenText Process Automation requires enhancements in its low-code features and integration. Users desire improved customization and user-friendliness. They seek better UI and mobile compatibility with a unified interface. There is a need for enhanced archival functions and a more efficient pricing structure. Integration with AI and updated models are desired to align with new integration types. Improving application performance and addressing issues with BERT files are also important considerations.

"From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model."
"OpenText needs improvements in its integration model to align with newer integration types."
"OpenText AppWork's low-code capabilities can be enhanced by integrating them with AI offerings like Aviator."

Pricing

OpenText Process Automation offers a mid-tier pricing model with user-based perpetual licenses. Costs vary by license quantity, user number, customer size, and domain URL. Without a fixed cost, OpenText provides customized quotes. The perpetual model includes a one-time payment with an AMC renewal fee (20-22% of the license cost) that may increase annually. While the pricing is considered high compared to some competitors, OpenText balances this with a wider array of features and functionalities.

"The licensing cost varies based on several factors, such as the size of the customer and the domain URL."
"The price is on the higher side."
"Pricing for OpenText AppWorks, specifically in the Indian market, is reasonable, but I'm not aware if it's still reasonable outside of India. The licensing cost is based on the number of licenses and the number of users. OpenText AppWorks has different licensing options."

Popular Use Cases

OpenText Process Automation is predominantly utilized for automating business processes across various industries such as insurance, banking, and manufacturing. Users leverage it for tasks like workflow management, invoice processing, vendor collaboration, and financial workflows. It supports integration with systems like SAP and Salesforce and is adaptable for both on-premises and cloud deployment. With a focus on customizations, users have implemented numerous solutions, enhancing efficiency in areas like supply chain management and document handling.

Service and Support

Customer service for OpenText Process Automation is generally positive. Many users report quick responses and satisfaction, but they mention room for improvement in expertise and detailed analysis. Some users find the support satisfactory, giving ratings between seven and nine out of ten. There are mixed experiences with technical support, where prompt resolutions were provided at times, but other situations required users to develop their solutions. Regular updates and a portal for logging issues are appreciated.

Deployment

Users noted that OpenText Process Automation's initial setup varies in complexity. Some find it straightforward, taking hours with standard installations, while others require skilled personnel and significant time for larger customizations. The cloud edition simplifies this process. Users can independently create workflows without advanced programming. Deployment benefits from containerization and CI/CD capabilities. Maintenance involves a few resources, and the setup time depends on the application type and user expertise.

Scalability

OpenText Process Automation is perceived positively for its scalability by users handling hundreds of personnel. Many appreciate its ease in expanding operations, with successful large-scale deployments. Some express concern about potential performance issues during database expansion, crucial in high-volume environments. Integration with other OpenText offerings enhances scalability, offering features like high availability. While most rate its scalability highly, others highlight challenges with horizontal scaling and microservice integration. Ideal for enterprise-level businesses, it efficiently handles large data volumes.

Stability

Many users find OpenText Process Automation highly stable, often rating it nine out of ten. It consistently operates without bugs, crashes, or errors, performing reliably over years. Customers reported satisfaction with its reliability and have deployed it successfully across various industries. However, some encountered performance issues related to large metadata databases, and a few required frequent restarts, leading to lower ratings from these users.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our OpenText Process Automation Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

14%

Insurance Company

12%

Computer Software Company

11%

Media Company

Government

University

Non Profit

Comms Service Provider

Energy/Utilities Company

Hospitality Company

Retailer

Recruiting/Hr Firm

Real Estate/Law Firm

Manufacturing Company

Transportation Company

Logistics Company

Marketing Services Firm

Pharma/Biotech Company

Sports Company

Outsourcing Company

Healthcare Company

Wholesaler/Distributor

Engineering Company

Legal Firm

Educational Organization

Leisure / Travel Company

Performing Arts

Construction Company

Compare OpenText Process Automation with alternative products

Learn more about OpenText Process Automation

OpenText Process Automation provides a comprehensive platform for improving business processes with features that allow for significant time reduction through a low-code development environment. It integrates seamlessly with third-party systems, enabling dynamic case management and effective monitoring capabilities. By incorporating OCR technology, it enhances efficiency and lowers costs. Users benefit from its centralized architecture, which brings together diverse tools to streamline operations. Its BPM modules support automation in supply chain and vendor processes, leading to widespread implementation. Known for its stability and scalability, it also receives positive feedback for its reliable support. However, there are areas needing enhancement, such as improved low-code features, better integration, and a desire for a unified UI with better mobile compatibility. There is a call for an archival function to address database growth and concerns about pricing and performance related to the BPMN 2.0 model. Potential improvements include AI integration and enhanced modeling in the low-code platform.

What are the key features?

Low-Code Development: Enables user-friendly development and faster deployment.
Third-Party Integration: Works well with systems like SAP and Salesforce.
OCR Technology: Streamlines processes by enhancing efficiency and reducing costs.
Dynamic Case Management: Adapts to complex workflows and changing conditions.
Centralized Architecture: Integrates multiple tools, streamlining operations.

What benefits and ROI should be evaluated?

Efficiency: Significantly reduces development time.
Cost-Effectiveness: Lowers operational costs through process optimization.
Scalability: Grows alongside organizational demands without performance loss.
Reliability: Offers stable operations with robust support.
Integration Capabilities: Seamlessly links with existing systems to enhance functionality.

OpenText Process Automation is implemented in industries like insurance, banking, and manufacturing for tasks such as invoice processing, accounts payable, cash management, and supply chain automation. It enables integration with systems like SAP and Salesforce, offering on-premises or cloud deployment, enhancing workflows and document orchestration.