Tungsten TotalAgility Reviews

I usually recommend Tungsten TotalAgility to any company with a business process that involves large scale capture of unstructured or semi-structured content across a range of processes that need to rapidly implement and evolve those processes in line with regulatory or competitive pressures in the marketplace.

I find the integration with Kofax and now Tungsten to be the most valuable features in Tungsten TotalAgility. They have been integrating the features of the various Kofax capture suites with the process engine, which was obviously acquired from a Northern Irish company. The fusion of those products gave them an entree into the process market and into the low-code market.

It's difficult to say what I'd improve in Tungsten TotalAgility because we haven't been actively marketing that particular product in the last probably six to nine months. The speed of product development means that my experience with it is likely out of date in terms of the product suite capabilities.

The difficulty with customers nowadays is that they are subject to the winds of change in terms of the adoption of cloud technologies and the offerings those cloud technologies bring. Microsoft, for instance, is rapidly filling in the spaces between various product areas that other vendors typically owned.

That makes it difficult for customers to settle on their functional requirements because the offers are competing in the same space.

I look for more integration with mainstream subscription based platforms, more security integration, and possibly some more lifecycle management features. However, the difficulty with that is the competition with existing options that people have in their subscription library.

I have been dealing with Tungsten TotalAgility for a long time. I believe it was first introduced around 2017, possibly even a little bit earlier than that.

I would say their technical support is pretty good; I would give it an eight.

Positive

I'm familiar with Tungsten TotalAgility and I will share my experience with the solution. My review rating for this solution is 7 out of 10.

The difficulty they face in the marketplace is that historically from a legacy perspective, they intruded into a workflow space that was occupied by people such as Pega. The difficulty there is that given that Kofax was pretty strong as a capture vendor, many of the workflow and document management vendors had typically not really concentrated in that area and therefore used Kofax.

Kofax faced the challenge that as those vendors matured and as the market moved towards particularly email capture and other electronic forms of capture, the traditional market was drying up, while the future market already had email connectivity. The acquisition of what became the KTA product gave them an entrance into that space, but they never stressed the lifecycle document management aspects of regulated processes effectively, which I think possibly represents a weakness. They still market it as a kind of capture plus product, which is difficult to navigate in today's market with a lot of AI products emerging.

Tungsten's pricing is based on an active user license model rather than a named user license model, which provides an advantage. In a large enterprise, if only a relatively small number of people deal with the capture part of the process and document entry, it can be extremely competitive. However, if you're competing in a marketplace where people have already committed to a subscription-based product with free entry level components, it becomes very difficult to leverage those customers away from that vendor.

The AI-powered features are incredibly important for operational efficiency; they are a game changer in terms of the accuracy of OCR and ICR. While OCR and ICR have been fairly good for a long time, the challenge lies in the fact that even with a 98% recognition rate at a character level, errors can still occur. AI enhances this by providing a learning base that corrects issues from a semantic perspective rather than just character recognition, which I experience as a significant game changer.

I assess their intelligent automation features for improving document-intensive workflows as very good. They have an illustrious history in this area and a deep understanding of it. However, their focus seems more directed towards specific industry sectors, particularly accounts payable processing with invoice recognition due to recent acquisitions.

I have been both a partner and reseller for Tungsten.

Kofax is primarily used for extraction and classification, as well as for business processes. In our case, it's used for transaction history and payment information. We also have integrations with other services like CMA, SharePoint, and Documentum. I am the assistant vice president at a bank and we are customers of Kofax. 

This is a great product, a BPM tool with capture facilities. KTA is great with recognition and gives us a high level of confidence in terms of its extraction capabilities. If we want to connect to any web services, we can get our own WSDLs and connect to other systems. It's quite easy to convert to a cloud platform. In cases where we need to create our own analytics platforms, KTA provides some of the analytics. It gives us everything we need to create for our processes.

I'd like to have better inbuilt features so that we could see some added value. We sometimes struggle to get the information from databases and it can be quite complicated so improvements would be helpful. There should be some feature where the separation of documents is feasible just by using keywords. The way things work now requires us to build a separate code to get what we need. There could be more configuration in that regard. 

I've been using KTA for close to seven years and Kofax solutions for over 10 years. 

We initially had some challenges with stability due to a few bugs in the system so we couldn't initially achieve what we wanted but the solution has greatly improved and the recent versions are much more stable.  

The solution is scalable. There is an active directory option where users can be added or removed as required without a problem. We process around 100,000 documents per day. 

The technical support is quite good. There is sometimes a lag because they don't always deal with problems immediately. If it's a production issue, we might need to wait. They do have a strong knowledge base and they have shared that with us. 

Positive

The initial setup is easy. If you follow the steps it's straightforward. Once you activate the license, you can start using KTA immediately. Deployment generally takes less than an hour. If you have all the prerequisites in place, it's a matter of following the implementation notes, and entering the server setups.

The greater the number of licenses reduces the cost per unit. The licensing cost will depend on the use case and elements such as classification and extraction of documents, scanning and processing. A calculation is made depending on the number of users. For 10,000 concurrent users in a basic setup, the cost was six cents per page.

Datacap and Captiva, as well as other platforms such as ABBYY FineReader were evaluated.  The company opted for KTA because the extraction and processing time is quicker. 

When it comes to machine print, this is an excellent solution with features you don't find in other tools. When dealing with handwritten text they have provided some A2iA locators that require a separate license. Even after implementing that, the handwritten text extraction was not great. Microsoft Azure does better at text extraction. If an organization is looking for OCR without the need to extract anything, then I would suggest a product such as Textract or another free software. If data extraction is needed for additional processes then I would recommend Kofax. 

I rate this solution eight out of 10

The product is really good, and it is easy to use. It comes with multiple integrations. The solution keeps up with the trend of Microsoft Copilot and AI. The tool's digital mailroom feature can handle documents from multiple sources. This includes incorporating documents from scanners, multifunctional devices, email attachments and various importers. Kofax TotalAgility's OCR capabilities process structured, semi-structured, and unstructured documents. Additionally, it supports both on-demand requests and batch scanning.

The main feature I find exceptional about Kofax TotalAgility is its ease of use. While many business process management tools offer similar features, the solution stands out for its simple setup for KPIs and easy configuration of processes and forms. Additionally, it provides auto-generated forms. The solution was also easy to integrate with existing systems and workflows. 

The tool provides insights into document extraction and classification, including confidence percentages. The system can automatically proceed or route documents for validation based on these metrics. In HR systems, Kofax TotalAgility enables the creation of workflows for employee requests, such as leave approvals, based on predefined criteria like tenure or behavior. Similarly, KPIs can be integrated into customer care to monitor agent performance, tracking metrics like ticket volume and resolution times.

The product's console version is old. It should also improve its forum. 

I have been working with the product for more than 10 years. 

I rate the solution a nine out of ten. It is good product that users can trust. 

The use case that we are trying to solve using Kofax is the automation of the insurance business. There are around 100 sub-processes, which require some data extraction and hence the KTA intervention. It's basically an automation project, and KTA is a leader in this.

The use cases are varying in complexity. Some are very simple, including data extraction from a single-page document and just passing the data to the VP bot. Some are very complex.

There is an expectation that we can use the solution for extracting data from email content. With emails, they can be replied to directly from the clients. They can view items and information we seek from the clients. The content becomes unstructured, and the data extraction becomes difficult; Kofax helps deal with this. There are a lot of use cases for the solution, actually.

One feature I like is that it makes the matrix easy for an unstructured document. I have experience with other tools, and there is a feature in Kofax wherein you can use your pre-existing data set. That actually helps when we deal with unstructured content. You can define your own data set, and you can try customizing the content. You can do many kinds of things, including segregating some text into alerts or for data extraction with client details, addresses, and email replies.

The Transformation Designer of KTA can be made better. There are certain things that you cannot do in the same module. You have to go to the web designers to tend to certain properties. Everything should be incorporated in one place so that Transformation Designer, which is a very good tool, can be made more user-friendly.

By deploying packages to a different environment or downloading the package from one environment, you are deploying your code to another environment. The deployment process is simple. We just need to export it from one place and import it from another place. Yet the options that you see on the deployment screen and the warning messages that come down are not very clear.

They need to keep adding new features. It's an ever-growing market, and you need to maybe look at the other tools to see what Kofax is lacking. There might be something someone else has that might be useful here. I’m not sure.

They could include some team types called groups and do sections similar to what ABBYY has. It really helps us to solve the extraction challenges in complex documents. In Kofax, we do have a table, so we need to extract everything in a table. Instead of having a table, like in Kofax, it would help if it was an area or a field.

I've been working in the IDP domain for around eight years now, and Kofax TotalAgility I have used for around four years.

They have done very good actually in making it stable. In other merchants, I expect a lot of crashes to happen in the transformation design and that the application will close. However, this solution is stable, and I have not seen any issues so far. The memory requirement or the CPU requirements are higher, however, if you are using it on a very good machine, it doesn't lag, and it doesn't crash. Is a very stable product actually. It's been in the market for quite some time, so it's supposed to be stable at this point.

Scaling is a straightforward process. It's very simple to give access to the users and access itself. It's very simple to expand as needed.

Right now, we have about 100 users. They are mixed. Ten or 12 will be admins and then the remaining are developers and business users.

We do get support via another vendor and I have dealt with them. They’ve helped us solve some very complex use cases. They were very helpful and provided a lot of great information.

We have five professional Kofax support consultants within our own team and they are great.

Positive

A client chose this solution. We also have an internal tool with us for this particular use case, called a WNS internal tool. We also proposed that the client was already using Kofax TotalAgility in a couple of their engagements. They decided to go with KTA since they had good experiences with KTA in the past.

The initial setup is a bit complex - more than other OCR tools available in the market. That said, it does offer more features. It is a trade-off. If you just want to use the OCR capabilities of Kofax, you'll still have to build up processes and do certain things, which can be easily done on other OCR tools. However, if you're trying to solve a use case where you require your business process management as well, maybe interacting with a human and sending them emails, then Kofax is the best option, as it does give you all those options.

The deployment time depends on what kind of deployment you are doing. If it is just a big bug fix and you are simply sending some components to the other environment, it'll not take more than two or three minutes. However, if it is a whole new project that you're deploying, for example, your classification group extraction, or your associated training, it can take up to 15 to 20 minutes. That’s due to the fact that, in the other environment, it'll try to import all the items, calculate all the items, and try to match if there are any conflicts. Therefore, it does take time. I have seen it taking up to half an hour in some of cases when the deployment package is very big. For example, if the deployment package was around 500 MB, it will take that much time.

We have a vendor that helps us with implementation and migrations and they are very good. We do handle implementations for our clients, however.

The license is not based on users; it is on volume. A yearly license is not required. However, you will have limited pages per volume per year. You have, for example, a license that allows you to use one million pages in a year, and if you exhaust all those one million pages, you will need to obtain and purchase an additional top-up on the license.

We’re a partner and we handle implementations.

If you are using it for the very first time, you will have to undergo Kofax training. Otherwise, you will struggle with the tool. There are a lot of components. It's a very big universe. Therefore, if you don't do their training properly and if you use it, while the ease of use is fine, you might not understand what competencies are there. Therefore, get yourself well-versed with KTA terminology and modules. It’s a pretty quick learning curve.

I’d rate the solution a seven out of ten.

We use the solution to just capture the loan forms and the insurance request or request for coverage.

They're trying to do a digital transfer. So the benefit is the cost of not having to use paper transactions versus electronic.I would say they are saving about twenty percent of the cost- based on the fully manual database process that they had before.

The tool is low code which saves you from a developer. 

It would be nice if the tool has more connectors to different systems. It is an expensive solution.

I have been using this solution for one year.

It is a stable solution.

It is a scalable solution.

The technical support is good. The only thing is that we paid for the nine to five support. Within nine to five, we got the support. We had a problem on the weekend, but we really didn't have nine to five. But on other days they responded within two hours. 

Positive

The initial setup was straightforward.

We didn't have to bring in anybody external to help us.

I would advise others to just plan because if you do your planning with any product, you shouldn't have any problems. I know we did a lot of planning before. We read all the documentation, and then it went smoothly. You know, the only advice is that if you're budget or cost-sensitive, don't expect to find a solution out there. If you're really tight and you can't afford the code in front of you, maybe you should look and see if you can get it cheaper. I rate the overall solution an eight out of ten.

Our primary use case of TotalAgility is for extracting data from structured and unstructured documents. Structured documents refer to statements and documents that have a defined structure. Our unstructured data refers to non-standard forms or documents where keywords are required to extract data. We are customers of TotalAgility and I'm the company vice president.

Data extraction and auto-classification are great features. We have over 15 applications, and the performance is good; we're able to extract the data that we need.

Kofax needs to improve the low-code or citizen developers rather than focusing on other cloud solutions for data extraction. We've found them to be a little more robust on their low-code citizen developers, but they need to improve quickly in order to compete with other market vendors.

I've been using this solution for five years. 

The solution is stable and we have very few production incidents. We haven't had any issues in the last few months. 

The solution is scalable. If you want to add more power, you need to process more and you can always add more transformation servers that do actual extraction and classification. Scalability is a matter of how quickly your company or your environment can set up a VM. That's all it is. 

The vendor technical support is good. They respond relatively quickly although it can sometimes take a little while to get a resolution. Overall, they're good. 

We also use Microsoft Cloud solution and IBM Datacap. I think Kofax is more advanced than Datacap; it's easier to use and easier to develop. Microsoft has more in terms of low-code citizen development. They are more advanced than Kofax, although Kofax is a complete product, and therefore provides more features. 

The initial setup is easy and it's also easy to upgrade. There are challenges but in comparison to other products, it's easy to upgrade and easy to deploy. Deployment generally doesn't take long unless there's a dependency on other systems that need to be tested. We now have an in-house team and deployment usually takes less than an hour. 

The licensing cost is competitive. There is the initial cost and contract so it depends on the agreement you reach with the vendor. Licensing is on a per-page basis. Other products have licensing based on the CPUs, so if you're adding power, then you'll have to think about purchasing more licenses.

I think Kofax is a good product. I would definitely recommend it to anyone looking for document extraction or classification, or data extraction from structured and unstructured documents. They've been on the market for a long time and are one of the market leaders.

I rate this solution eight out of 10. 

Our customers use Kofax TotalAgility daily, and the solution has different rules. In addition, large businesses use this solution as they have to create many CO reports and get several invoices by email.

Kofax TotalAgility is also creative. For example, approximately ten percent of information goes to the manual system if it is not extracted correctly. In this scenario, it automatically forwards it to the manual system and assigns it to someone to verify the data. After verification, the solution provides an acceptance and goes to the finance department for processing.

Our clients get approximately 10,000 to 12,000 invoices daily, and it is challenging to handle them manually. So Kofax TotalAgility is a great design tool for reading handwritten invoices.

This solution directly connects to Outlook 365 and automatically reads emails. It also automatically extracts data from PDF files and verifies it with invoice numbers, purchase order (PO) numbers, total amounts and taxes. After confirming all the information, it stores it in the database. First, Kofax TotalAgility measures the existing information in the database and supplier's invoice and then matches the information sent by the supplier.

A valuable feature is the automated verification capabilities. For example, a business that sells insurance can automatically set its rules and processes. The solution automatically verifies invoices and extracts information from client cards and identity reports. The AI system works automatically and reduces manual intervention. And in situations where manual intervention is required, the devices are likely not in a proper format. 

For a bank that receives thousands of applications daily, the solution helps to handle the applications, verify the applicant and approve them quickly and automatically. Once a business can define the rules, Kofax Total Agility works automatically. It also helps check the accuracy of the application. For example, if you receive invoices on the same day you approve a loan, you can check if the applications were approved correctly.

The solution helps to reduce human intervention. Some of our clients previously spent about ten dollars per invoice for processing, but after using the Kofax Total Agility, I believe they are spending only about one to four dollars.

There needs to be more accessible certification and better pricing for Kofax TotalAgility. Kofax launches a new version every year, and we experience some issues. We've worked on versions 7.2, 7.3, 7.5, and 7.9, and we are currently using the 7.10 Kofax Total Agility version.

The solution also provides several extraction features, NES quality, and VRS profiles, giving the front-end soft utilities. A downside is that the tools are very costly and challenging to learn. You will need to purchase a Kofax License learning tool and certification to learn about the Kofax Total Agility. It is expensive, and if training could be provided on YouTube, there may be no need to get the certification and invest that much money. The learning tool shows you how the use the application and how you can improve your business by using the tool.

There are limitations to the software. For example, it does not support G-Queries, you can write in only C Sharp, and there is support only on the Windows server. There are also limitations to the hardware, probably due to Kofax's policies. For example, because of the number of applications, you can only do LEMCAD and can't do LEMCAD designs for other forms.

We have been using this solution for five years.

The stability is very good, which is why it is probably costly. If you want to create with this solution, you need to purchase it, install it, try it out, then you can decide. They have also divided the number of certifications, tools, and small configuration tools.

Different competitors and technologies are also available in the market and are doing the same thing as Kofax. For example, Google has a tool to extract the image and data but is not a close competitor to Kofax. This is because Kofax has created a powerful tool. However, most companies choose not to proceed with Kofax because of the cost.

Some maintenance is required. The tools and applications run on a server with a database, and jobs are created automatically. Sometimes, some jobs are suspended for no reason, so we need to verify why. For example, the system sometimes processes 10,000 jobs daily, and about 20 or 50 jobs could be suspended, so you need to investigate why these jobs are suspended. It could be because the data sent by the supplier was incorrect, or the solution could not insert the data accurately.

Sometimes the servers slow down because everything runs on the system, and the system suddenly stops working. Some maintenance is required from time to time to ensure this does not occur.

The team responsible for maintenance is divided into different teams, which comprise the infrastructure team and the software and development team that provides the configuration if required. For example, the teams take care of all the servers and the database if a new supplier configuration is needed. We also have a team that maintains the database files and engineers that oversee maintenance. Some are software engineers, and others mainly work on the database.

Our team has experience with Kofax TotalAgility's integration with different environments, capacity, and the necessary frameworks in the system. In addition, we hire experts, and a different price structural team creates Azure. An infrastructure network security team is required to prevent the hacking of the system. We also have a vast database and different types of environments.

The product is scalable. Kofax has launched different features, and the applications can see API in different tools. Before, the system was deploying applications at the server manually, and you needed to configure and could only recreate the package and deploy it. However, they currently try to implement and connect with different technologies such as Microsoft Azure, Cloud System, and CICD. Hence, continuous integration is available, but some things are still unavailable in their systems. Microsoft also has CRTD integration systems.

Technical support from Kofax is very good, and we can create requests directly. Kofax also has different partners. They provide similar support but are not as good as Kofax technical support.

Because the Xerox license was not as expensive, we purchased it. However, after one year, we noticed that if we submitted a ticket to Xerox, it took approximately one to two months to be resolved. So we suspended it and directly purchased the support maintenance from Kofax, which has been great. Kofax has expert engineers to help if you face issues, and they will ask for time and provide a specific solution. They also note the problem and try to resolve it in the next version.

The initial setup was average. Before configuration, you must complete a couple of certifications. The certifications are divided into different parts. For example, if you want to learn about administration, there is the Kofax Total Agility Administration. There are also different certifications if you want to know the basics of software installation. You can complete the online training in the online portal.

I rate this product an eight out of ten.

Regarding advice, whoever uses this solution should get support directly from Kofax and not purchase software from a third party. If they purchase everything from Kofax, they will get the best support.

You also need to gather all your information before you use this tool and utilize experts. Engineers can provide the configuration, and they will set up the entire infrastructure after installation, create the servers, and the engineers will help to directly connect to Kofax.

When I entered the business, my company partnered with Kofax, so they provided the portal, which was paid for. I completed several certifications, each costing more than one lakh rupees. Many people don't know about the availability of this tool, and if you want to learn anything about it, you will need to take training.

I feel people are not aware of this solution. For example, when Microsoft launched Windows 10, they made it free to raise awareness. They probably did this, so customers benefit from features and purchase the new version. However, I have also noticed that people are unaware of the Kofax tools, and if they don't have an incentive, they may not pay for it. 

Some industries are not using Kofax TotalAgility because they cannot provide the training, which is too expensive.

We are using Kofax TotalAgility for data extraction for the mortgage industry.

we have seen a significant cost reduction by passing many manual interventions that where required to identify and extract data from different Tax Forms .

We have also increased out throughput and accuracy.

Seamless integration with BPM tool.

Kofax TotalAgility could improve the OCR engine. The page OCR engine is not accurate in predicting the data properly.  And also the Trainable document separation methodology is not accurate in classification even with a significant larger data set.

I have been using Kofax TotalAgility for approximately two years.

Kofax TotalAgility is stable.

The support is not good. They are not responsive.

The initial setup of Kofax TotalAgility is easy. It does not require training. It's self-explanatory.

We did the deployment of the solution ourselves.

The price of this solution is less than some of the competition.

The tool is not up yo the mark at all for what we needed it for.

When deciding if this solution is the right fit one has to look at the tradeoff between cost and accuracy. If they want more accuracy instead of the cost-effectiveness of this solution then they will have to choose something else.

I rate Kofax TotalAgility a three out of ten.

It is an intelligent automation platform. It is for the automation of processes. 

I am using the latest version, and in terms of deployment, it supports both on-premises and cloud deployments.

You can build applications or design forms with minimal coding. Its target audience includes business users who have some IT skills. They're not software developers. They are citizen developers. If they have that IT mindset, they can build and automate some of the processes.

If you have different applications running, but they don't talk to each other, you can use KTA to integrate them and remove the manual steps. By using its various tools and capabilities, you can enhance the performance of humans. An example would be a bank where a customer service representative deals with the end customers in the bank. He accepts some forms and requests, and then he has to go to the core banking system, such as web banking or internet banking system, and connect to Excel sheets or other different applications that he might be using. With KTA, all the systems can be integrated into a single process. The customer service representative can track the complete job in one KTA system, which is integrated with all these diverse systems. He can get visibility in terms of the SLA, performance indicators, and time spent completing the job. The management can see the KPIs.

Its integration capabilities are valuable. It has low code/no code features. You have to do minimal coding. 

It is not just a process designer or a traditional BPM software; it is an intelligent platform that uses robotics, electronic signatures, BPM process management, case management, and document capture with OCR technologies. It is a platform for automating all the manual processes and semi-automatic processes in an organization. 

Room for improvement would be better OCR functionality in terms of Arabic OCR. There should be better accuracy.

In addition, when you design the forms, there should be inbuilt facilities for collaboration, document sharing, and providing feedback and comments. All those features should be there in the form design.

I have worked with this solution off and on for five to six years.

It is a very stable product. Once you go live, the process that you've automated is satisfactory, and it fulfills your requirement. It works fine.

It is very scalable. It is also easily scalable. If we want to have a very big application, we can have a lot of servers or instances.

In terms of its users, because I'm the Professional Services Consultant, I don't use it, but we have some customers with thousands of users. It is being used in very big companies where thousands of users are there.

It has its own knowledge base. The whole documentation is available for free for everyone, and there is also a dedicated technical support team. They have a very highly skilled technical support team. You get very good quality support. I would rate them a 5 out of 5 because they're really skilled.

Positive

I have used other BPM software previously. I switched to Kofax because it has a lot of options in terms of intelligent automation. It has its own RPA, its own OCR engine, and its own process designer. The mobile component is also there, and a lot of verticals are there for invoice automation, process automation, accounts payables automation, customer onboarding, and check processing. There are a lot of applications and a lot of tools in the kit. It is an all-in-one package.

It depends on the size of the implementation. You can do the installation very fast in just 15 to 20 minutes with a few clicks, but because it is an enterprise application, you might have requirements for load balancing and high availability. You might want to have a failover system for disaster recovery. In such cases, it will take more time. 

It was done in-house. It should be done by trained professionals of KTA. That's the best practice. The end users or customers can also do it, but they should get trained on that.

The number of people required for deployment and implementation depends on the size of the implementation. In a small organization with a few users and one or two servers, only one person can maintain it. A very big organization with a lot of processes, users, and servers, such as 40 servers, would need more people for maintenance.

It has a perpetual license. You pay once in a lifetime for the volume of scans you will do and the number of users you will have. You can have participants or regular users, and you can have developers and administrators. So, once you purchase it, it is for a lifetime, and then every year, you have to pay for the maintenance. There is an annual maintenance cost, which is about 18% of the licensing cost.

I would recommend this solution. Nobody is working on paper and pen now. Everybody has some applications. Even Excel sheets are gone now. People are using robots and BPM software, but applications are disconnected. KTA will connect all the systems and lead the intelligent automation.

I would rate it a 9 out of 10. I would not rate it a 10 out of 10 because no product is 100% ready with all the features. There is always room for improvement.

We use TotalAgility in the loan approval process, such as during car loan approvals. In this case, when a client needs to buy a car, we have to process a lot of documents regarding the car and the client, and we need to match documents. We use middleware to get this match, and we use TotalAgility to orchestrate the process. 

We built a website portal to consult TotalAgility APIs because we need to start the documents, for example. We need to use ECM in this case; however, TotalAgility does not integrate well with ECMs. It's a BPM. It stores documents and files and consults the files to match the data that exists in TotalAgility with the content in the ECM.

It is user-friendly and has good documentation. It's good for developing communication and has a lot of the APIs needed for this purpose. There aren't a lot of software options available from this time period; this is the only one from 2013 that has this concept of microservices.

TotalAgility needs to improve communication with ECMs or other file storage systems because TotalAgility does not have file storage. A good improvement would be to create file storage or integrate with other file storage tools that are currently available.

I've been using Kofax TotalAgility since 2013.

It is more or less scalable. We had some problems to resolve. It's difficult to make it troubleshoot to understand why we have some problems. APM observability is something that doesn't exist in TotalAgility.

We don't have Latin American support, and it was difficult to get support when we had scalability issues.

Kofax TotalAgility is easy to setup and can take about two or three hours to deploy.

In our case, we needed more than one instance running at the same time, which involved more detailed configurations. We needed to prepare clusters.

Kofax TotalAgility is very expensive.

I recommend training your people because your team may need to support this tool. If you are in Latin America, you may not have Latin American support or resident support. In this case, you will need to become specialists in TotalAgility and resolve a lot of problems through troubleshooting. So, I recommend training all your people to get this knowledge and enjoy the features that you have.

On a scale from one to ten, I would rate Kofax TotalAgility at nine.