Appian Reviews

Name: Appian
Brand: Appian
Rating: 4.2 (62 reviews)

Vendor: Appian

4.2 out of 5

62 reviews
95% willing to recommend

2,992 followers

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What is Appian?

Appian is a unified low-code platform and solution used by businesses to build enterprise applications and workflows. This product adapts to the needs of clients and the technologies they are already using to combine their data in a single workflow and maximize resources. The platform has four main components through which it transforms the work process for companies of various sizes. They are:

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Appian is the #4 ranked solution in top Low-Code Development Platforms, #5 ranked solution in top Rapid Application Development Software, #6 ranked solution in top Process Automation solutions, #6 ranked solution in top Process Mining solutions, and #7 ranked solution in BPM Software. PeerSpot users give Appian an average rating of 8.4 out of 10. Appian is most commonly compared to Informatica Intelligent Data Management Cloud (IDMC): Appian vs Informatica Intelligent Data Management Cloud (IDMC). Appian is popular among the large enterprise segment, accounting for 51% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 27% of all views.

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Featured Appian reviews

Srimanta Pandit

Senior Consultant at Protiviti consulting

The solution’s turnaround time for development is better compared to other tools. The solution enables fast development. The traceability of the processor is good. There is much more governance and regulations on the processers. The tool reduces the time of the processes by 30% to 40%. The solution’s low-code aspect has greatly impacted the development and deployment speed. One of the major reasons we are using the product is that we can reuse the modules. The developers can reuse all the modules. It enables us to make subsequent developments in less time. The prebuilt modules can be deployed within two to three weeks. The tool is very flexible. Compared to other platforms, the Appian product team was agile in quickly customizing things for us.

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RAVIRANJAN

Project Manager at Telus Digital

We have a partnership with Appian. We have worked with Appian to deal with issues. They have already incorporated many things into their platform. One of the things we have discussed, which I can highlight, is related to Excel manipulations. They have incorporated their Excel manipulations so it's far better than the earlier version. Earlier, we had to go with a plugin for even a simple Excel or spreadsheet calculation. Now, they have included all those things in their own out-of-the-box functionality. It's definitely a tool and does not require high code language. There could be a scope of enhancement for capturing the variety of use cases. One thing, for example, is Excel manipulation, which they now provide in their out of box functionality, however, that can still be improved.

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Nitin-Agarwal

Delivery Manager (Intelligent Business Automation) - Pega at Persistent Systems

I am working with all of these products: Pega, Appian, and OutSystems. I use Appian as a process orchestrator for workflow and rule-based routing, and it is preferred when I am developing an enterprise-wide application. The application is mobile-friendly, allowing me to use it across any device…

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Appian mindshare

Product category:

As of May 2025, the mindshare of Appian in the Business Process Management (BPM) category stands at 6.0%, down from 6.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Business Process Management (BPM)

PeerResearch reports based on Appian reviews

Type	Title	Date
Category	Business Process Management (BPM)	Apr 30, 2025	Download
Product	Reviews, tips, and advice from real users	Apr 30, 2025	Download
Comparison	Appian vs Camunda	Apr 30, 2025	Download
Comparison	Appian vs Apache Airflow	Apr 30, 2025	Download
Comparison	Appian vs Automation Anywhere	Apr 30, 2025	Download

Title	Rating	Mindshare	Recommending
Informatica Intelligent Data Management Cloud (IDMC)	3.9	1.1%	93%	182 interviews Add to research
Camunda	4.1	20.9%	89%	77 interviews Add to research

Valuable Features

Appian offers robust low-code development, rapid app deployment, and efficient process workflows. Its ease of use enables quick learning and implementation. Key features include a powerful forms builder, seamless integration capabilities, efficient BPM tools, and Appian RPA. Real-time data insights, strong user interfaces, and flexible case management are highly valued. Regular updates and excellent technical support further enhance its appeal, catering to diverse business needs while reducing turnaround times significantly.

"The most beneficial aspect of Appian is its data management capabilities and the process engine in general."
"Appian is a stable product and works very well."
"The application is mobile-friendly, allowing me to use it across any device, whether mobile, laptop, or desktop."

Room for Improvement

Appian users suggest improvements in user interface customization and flexibility, particularly for mobile applications. They want better integration with Microsoft products, enhanced developer tools for complex models, more training materials, improved case management, and more flexible deployment and subscription options. Users also request better error handling and reporting features, enhanced automation features, and improvements in scalability and memory optimization for complex processes. More flexibility in UX development and integration with various systems is also desired.

"I would like to see more enhancement in the user interface to allow more freedom in designing the sites and pages."
"If there is a very complex process that includes a lot of data transitioning and memory-centric processes, it consumes a lot of memory."
"From a reseller's point of view, subscription licensing could be improved to be more cost-effective, especially for new prospects and smaller investments."

ROI

Companies often struggle to accurately assess ROI due to a lack of understanding of initial costs. Appian enhances digital transformation by improving processes and technology, helping clients achieve objectives. Many clients report profit increases, quick break-even points, and significant efficiency gains, such as reducing process times by 85%. Adoption of Appian rises as companies see positive outcomes, though ROI takes time, potentially varying with licensing. Overall satisfaction with Appian's cost-effectiveness is common.

Pricing

Appian pricing is viewed as competitive when compared to other BPM solutions like Pega and generally ranges from $70 to $100 per user per month. Many users highlight its flexibility across geographies in comparison to competitors. However, some mention it as costly for smaller enterprises and note that pricing can increase with user count and workload. Appian offers both on-premise and cloud solutions, with cloud being more affordable. Licensing can vary, and implementation has additional costs.

"The tool is quite costly."
"The license is not very cheap. It's on the expensive side."
"The cost is calculated on a per-user basis. It might be expensive for small and mid-sized enterprises."

Popular Use Cases

Appian is used for process automation and workflows, enterprise integration, digitization of forms, and case management across industries such as retail, banking, and telecom. It's often employed in HR onboarding, client onboarding, and contract management. Organizations use it for developing low-code applications, managing backend processes, and integrating systems. It supports automation of complex processes, business process management, and real-time data access while being scalable and easy to deploy both on-premises and in the cloud.

Service and Support

Appian customer service is praised for responsiveness, though growing demand sometimes stretches capacity. Technical support is good, with efficient responses, particularly for critical issues. Complex problems occasionally face delays, but expertise is accessible. Users find support helpful, noting prompt service and strong community resources for troubleshooting. Many appreciate the knowledgeable support team, rating it highly, though some suggest improvements in response time and direct support access.

Deployment

Appian's initial setup is often regarded as straightforward and simple, especially the cloud version, which requires minimal effort. On-premise setups may demand technical expertise but are generally manageable. Some find data integration complex, necessitating IT support. Although configuration changes occasionally extend setup time, many users deploy quickly, sometimes within days. Appian's ease of use and deployment speed are valued, with cloud deployments being particularly fast, taking advantage of Appian's managed services.

Scalability

Appian is considered scalable by many users, although experiences vary. Some attribute scalability issues to improper tool usage or hardware. It efficiently handles scaling for medium to large enterprises and supports horizontal and vertical scaling. Factors like application design and infrastructure planning are critical in achieving desired scalability. Some mention challenges with data handling and cost, while others emphasize the tool's flexibility and ease of integration, praising its low-code capabilities.

Stability

Appian generally exhibits strong stability, attributed to effective architecture and development practices. While some face minor issues or slight latency that they wish reduced, most find it dependable with few disruptions. Many praise its performance, emphasizing 99.99% uptime and reliability across versions. Proper development and adherence to best practices enhance its performance, with users experiencing minimal downtime. The platform's stability is consistently rated highly by users across diverse implementations.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Appian Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

27%

Financial Services Firm

16%

Computer Software Company

10%

Government

Manufacturing Company

Insurance Company

Healthcare Company

University

Real Estate/Law Firm

Retailer

Energy/Utilities Company

Media Company

Comms Service Provider

Non Profit

Outsourcing Company

Legal Firm

Construction Company

Hospitality Company

Pharma/Biotech Company

Transportation Company

Wholesaler/Distributor

Consumer Goods Company

Performing Arts

Compare Appian with alternative products

Learn more about Appian

Complete automation: Through complete automation, companies are able to coordinate and manage employees, existing systems, bots, data, and artificial intelligence (AI) in a single workflow. The solution offers a way to centrally manage all third-party automation vendors as well.
Low-code applications: Appian offers the ability to build applications faster with visual development and low-code tools. All applications are ready-made to be suitable for mobile.
Low-code data: Appian lets companies source data from multiple types of sources, eliminating the need for data migration. Through no-code and low-code solutions and industry-standard connectors, the platform also eliminates the need for data silos.
Enterprise ready: The platform offers options for companies to scale their businesses to an enterprise level without complications.

Appian is utilized across a diverse set of industries, including automotive and manufacturing, energy and utilities, education, financial services, telecom and media, transportation, retail, insurance, healthcare, and life sciences. The most frequent use cases of Appian are customer journey, governance, risk and compliance, operational efficiency, supply chain, distributed order management, and environmental, social, and governance (ESG) management.

Appian Features

Appian has various features that allow users to create solutions for their businesses. These features can be separated into a few groups according to function, including automation, low-code application development, and integrations and data. Some of the most frequently used features of Appian include:

Robotic process automation (RPA): Users of Appian can assign software bots to perform rules-based tasks that need to be repeated over a set course of time. This can improve efficiency and performance within an organization while saving human resources.
Intelligent document processing: The tool offers a feature for quick and accurate extraction and structuring of data. This can reduce time and costs for organizations because it eliminates the need for outsourcing such services.
AI: Appian utilizes artificial intelligence to enhance applications, workflows, and automation. AI is also used to address complex processes and unique situations.
Business rules: Organizations can automate and simplify work processes while adhering to their operating procedures.
Application development: Appian provides a low-code development feature that allows users to deploy applications over ten times faster than through conventional approaches. This feature not only allows for quick application building, but also applications that run on multiple types of platforms, seamless data integration, and business scalability.
Integrations and data: Appian allows for data integration from a wide array of sources without the need for migration. This contributes to easy access to data across systems, real-time data insights, improved user experience, and accelerated development.

Appian Benefits

The benefits of using Appian include:

The solution ensures seamless organization growth, as it supports various UX patterns, common data schemes, and upgrades, used to facilitate application development on a bigger scale.
Appian can increase process speed and deliver applications considerably faster compared to conventional development.
The platform is easy to use and suitable for complete beginners to build applications and workflows.
Appian offers a variety of design tools that facilitate development and deployment.
Appian offers detailed real-time data insight which allows organizations to access relevant information about their processes as they are developing.
The solution offers clients the ability to move data between the cloud, on-premise, and hybrid configurations.
The platform is easy to optimize, which allows businesses to utilize it according to their personal needs.
Appian offers connectivity across web, mobile, email, voice, and chat, providing a multi-channel experience for companies and their clients.

Reviews from Real Users

A practice leader - digital process automation at a computer software company values Appian highly because the product is easy to develop, low-code, and has a good user interface.

Alan G., an advisory board member at Codecon VR, Appian offers a clear application life cycle, easy to learn documentation, and comes with a fundamentals course.

Appian was previously known as Appian BPM, Appian AnyWhere, Appian Enterprise BPMS.

Appian customers

Hansard Global plc, Punch Taverns, Pirelli, Crawford & Company, EDP Renewables, Queensland Government Department of State Development, Infrastructure and Planning (, Bank of Tennessee