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Appian is #3 ranked solution in BPM Software, top Process Automation tools, top Rapid Application Development Software, and top Low-Code Development Platforms. PeerSpot users give Appian an average rating of 8 out of 10. Appian is most commonly compared to Camunda Platform: Appian vs Camunda Platform. Appian is popular among the large enterprise segment, accounting for 72% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 27% of all views.
Appian Buyer's Guide

Download the Appian Buyer's Guide including reviews and more. Updated: July 2022

What is Appian?
With Appian, your organization can rapidly build, deploy, use, and scale problem-solving apps. And with the flexibility of on-premises and cloud portability, you'll always address your unique challenges the way that makes the most sense for you.

Appian was previously known as Appian BPM, Appian AnyWhere, Appian Enterprise BPMS.

Appian Customers
Hansard Global plc, Punch Taverns, Pirelli, Crawford & Company, EDP Renewables, Queensland Government Department of State Development, Infrastructure and Planning (, Bank of Tennessee
Appian Video

Appian Pricing Advice

What users are saying about Appian pricing:
  • "Appian is very flexible in their pricing. In general, Appian's pricing is much, much lower when compared to competition like Pega or other products. Appian also has a flexible licensing model across geographies. Pega usually goes with a single licensing cost—which is a US-based cost—for all global customers, and it's costly. Whereas Appian has a different regional licensing cost model and it can be cheaper, depending on geography. So Appian's licensing is very flexible, and cheaper when compared to other competition."
  • "You can't really test the software properly without actually buying the license first."
  • "The solution offers a monthly subscription model. That's what we use. I recall it being about $90 a month. They do have different tiers."
  • Appian Reviews

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    Practice Leader - Digital Process Automation at a computer software company with 201-500 employees
    Real User
    Top 20
    Easy to develop, low-code, and has a good user interface
    Pros and Cons
    • "Appian has many valuable features, the first being the ease of development—rapid development. Second, the process of learning the product and tool is faster when compared to its peers in the market. It's closer to low-code, and while it's still not very easy, it's more low-code than other products in the industry. Appian has a good user interface, a seamless model user interface, which comes without additional coding. It can also integrate with multiple systems."
    • "There are four areas I believe Appian could improve in. The first is a seamless contact center integration. Appian does not have a contact center feature. The second is advanced features in RPA. The third would be chatbot and email bot integration—while Appian comes with chatbot and email bot, it's not as mature as it should be, compared to the competition. The fourth area would be next best action, since there is not much of this sort of feature in Appian. These are all features which competitors' products have, and in a mature manner, whereas Appian lacks on these four areas. I see customers who are moving from Appian to Pega because these features are not in Appian."

    What is our primary use case?

    There are multiple use cases of Appian. A banking customer uses it more for agent onboarding; we are working on contract management for a manufacturing customer; and we are working on an incident management system for an airport. There are almost seven to eight use cases, as of now.  We don't use Appian, we are partners and we implement this solution for customers. I'm working on both on-premises and cloud-based deployment. Appian's deployment is hybrid. 

    What is most valuable?

    Appian has many valuable features, the first being the ease of development—rapid development. Second, the process of learning the product and tool is faster when compared to its peers in the market. It's closer to low-code, and while it's still not very easy, it's more low-code than other products in the industry. Appian has a good user interface, a seamless model user interface, which comes without additional coding. It can also integrate with multiple systems. 

    What needs improvement?

    There are four areas I believe Appian could improve in. The first is a seamless contact center integration. Appian does not have a contact center feature. The second is advanced features in RPA. The third would be chatbot and email bot integration—while Appian comes with chatbot and email bot, it's not as mature as it should be, compared to the competition. The fourth area would be next best action, since there is not much of this sort of feature in Appian. These are all features which competitors' products have, and in a mature manner, whereas Appian lacks on these four areas. I see customers who are moving from Appian to Pega because these features are not in Appian. 

    For how long have I used the solution?

    I have been working with Appian for three years. 
    Buyer's Guide
    Appian
    July 2022
    Learn what your peers think about Appian. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
    610,812 professionals have used our research since 2012.

    What do I think about the stability of the solution?

    The stability and performance are good. Appian is focusing a lot on this because they recently came out with a Kubernetes system acquisition, which is providing them the ability to scale as well as an expansion model that can be as stable as required. The performance is very good, as this solution is available across multiple cloud systems.  As far as maintenance, it's pretty straightforward because Appian, as a company, comes with very mature hotfixes when required, as well as seamless upgrades. As long as you do not do any customizations—which is not recommended—it is pretty easy and straightforward to maintain, and does not take much effort. 

    What do I think about the scalability of the solution?

    Appian is definitely easy to scale, especially if you understand the requirements. It's a good architecture.  Of our customers who use Appian, I would say most of them are medium-sized. Next would be large-sized, and then there are not many small-sized customers. Medium- and large-sized companies mostly go for Appian. 

    How are customer service and support?

    I would rate the technical support of Appian about a seven out of ten because there is definitely room for improvement when compared to the other product support we are seeing. 

    How was the initial setup?

    The initial setup is a simple process. If it's on cloud, it does not take much time. If it's on-premise, you have to have all the required hardware. It takes around four hours. 

    What about the implementation team?

    We implement this solution for customers. 

    What's my experience with pricing, setup cost, and licensing?

    Appian is very flexible in their pricing. In general, Appian's pricing is much, much lower when compared to competition like Pega or other products. Appian also has a flexible licensing model across geographies. Pega usually goes with a single licensing cost—which is a US-based cost—for all global customers, and it's costly. Whereas Appian has a different regional licensing cost model and it can be cheaper, depending on geography. So Appian's licensing is very flexible, and cheaper when compared to other competition.  The pricing is pretty straightforward. If you're going for a cloud-based deployment, there are no additional costs because you're just going to be on the cloud. However, if you're going to deploy it on-premise, you would need to install software, so you might have to procure your own database and servers and everything. The current recommendation, and what most customers are going for, is the cloud because it's easy to maintain. There aren't really any costs except for the licensing. 

    Which other solutions did I evaluate?

    Pega and Appian are both good BPM platforms. The area where Appian has the advantage is that it's really low-code. It takes much less effort when compared to Pega, both for developing and for setup and implementation. Within about 30 days, maximum, you can build out a product in Appian, whereas it will take you much longer in Pega. However, in regard to the four areas in which I believe Appian is lacking, Pega has all those features in a mature manner: seamless contact center integration, advanced features in RPA, mature chatbot and email bot integration, and next best action.

    What other advice do I have?

    I would rate Appian an eight out of ten.  If you are looking for a fast, rapid rollout of applications and you have multiple medium-scale and small-scale processes that you want to roll out at a faster pace, with ease of maintenance, then Appian is a good product to go with. Appian can also be leveraged for large-scale implementation—for example, financial service customers, for loan origination or claims organization—but you would really need to understand your requirements in order to achieve this with Appian. Whereas with Pega, it has framework for loan originations and everything, which Appian doesn't come with. Appian is a plain vanilla product, and if you go for a large-scale core implementation, then you should have enough information and requirements to capture it. Appian is best suited to mid-scale and small-scale processes and a rapid rollout. 

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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    Appian Architect at a computer software company with 5,001-10,000 employees
    Real User
    Offers flexible local integration that we have used extensively to integrate with our Legacy system
    Pros and Cons
    • "Appian also has very flexible local integration."
    • "They should provide more flexibility so designers can create a more picture perfect device."

    What is our primary use case?

    We use Appian for client on-boarding, anything onboard related, really: loading institutional clients, tracking that information in a single reporter, doing the follow-up, creating the plan parables for them, and developing for them.

    In my organization, there are about 150 users who are currently using Appian on a daily basis. We use Appian very extensively. Every day, there are more than 100 unique logins to the system.

    What is most valuable?

    Appian also has very flexible local integration and we have used that extensively to integrate with our Legacy system.

    What needs improvement?

    The user interface is good, but it's not perfect. They should provide more flexibility so designers can create a more picture-perfect device. There should be more features on mobile UX development as well. 

    Currently, it's easy to use and It gets the job done, but it's not flexible in regards to creating the mobile application from scratch. You have to play within the framework and the rules of the UX; however, that's something that not many customers like. Customers want a flexible mobile application development platform. I think Appian should make a lot of improvements with respect to their mobile application development by providing more flexibility for designers in order to allow them to create their own UX components and control the display of the data onscreen. 

    I would like to see more flexibility in terms of the UI. I know that it's not designed to be a big application that allows you to do multiple things, like creating the second year stream of the pie, for example. I feel like Appian has been so instrumental in making their entire product local, and have really improved the user interface design, but the user interface design is limited to authenticated users only — although there are some limited pieces available on the login page. I would like Appian to extend their local capabilities to the login page as well so that we could create an available application that can be targeted to any customer. For example, if you flipped it, you would see information about various products and other information, something that could be very realistic if only Appian would allow these capabilities to be extended to the login page.

    For how long have I used the solution?

    I have been using Appian for more than 10 years.

    What do I think about the stability of the solution?

    The stability is good. We have been using Appian for our strategy and tactical solutions and it has held up very well for us. The team was able to adapt to the changes of the new version  very quickly and were able to implement the application without any complexities or jumping hurdles relating to development. There were no issues for us. Appian has been meeting just as many of the requirements in my department as the stakeholders have. The stakeholders are happy with the UI and ease of the application. The overall usability has improved and everyone is happy with Appian. 

    What do I think about the scalability of the solution?

    We believe that the scalability of Appian depends on the expertise of the Appian designers. It completely depends on the skill of the designers — how they design the applications determines the scalability of processes and data. In other words, the platform is very scalable. It stores the data as memory so the data allows us to retrieve the information rapidly; but again, we had already done the data management so the team was focused on data retention and data management. They set up their architecture in such a way that the system and the application can be scaled very quickly, so we are not seeing any problems with the scaling of Appian. 

    How are customer service and technical support?

    My team mainly interacts with Appian cloud support who regularly provides them with solutions and advises them about any existing platform issues.

    Which solution did I use previously and why did I switch?

    We previously looked at the Pega system; actually, one of our departments is currently using Pega system, but we wanted to diversify our technology base to provide a better experience for our stakeholders. My CIO recommended we make an investment because these two platforms are leading BPM tools offering similar functionalities, including BPM, EI, and case management. So we were calculating the pricing, trying to figure out what the return on the investment would be if we went with one platform or the other and what it would cost us in terms of losses between Pega and Appian.

    How was the initial setup?

    The initial setup was straightforward. The team was able to set it up quickly, build up the applications and deploy it within six to ten weeks.

    What about the implementation team?

    We have an in-house team that is comprised of Appian architects, designers, consultants and professionals who are trained on the Appian platform.

    What other advice do I have?

    I would definitely recommend Appian. It has come a long way and it's a good product. It's entering into the area of a local application development platform. Appian is continuously making product updates every quarter. 

    I would give Appian a rating of nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Buyer's Guide
    Appian
    July 2022
    Learn what your peers think about Appian. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
    610,812 professionals have used our research since 2012.
    AlanGulle - PeerSpot reviewer
    Advisory Board Member at Codecon VR
    Real User
    Top 5
    Clear application life cycle, easy to learn documentation, and comes with a fundamentals course
    Pros and Cons
    • "The application life cycle is very clear. I started learning it and giving some workshops to my team. Creating the users and the building is very structured. Documentation is nice and it's easy to learn."
    • "Something I would like to see improved is an SQL database connection."

    What is our primary use case?

    Normally, we are building platforms. At the moment, we are running 19 big projects, and we had never used Appian before. One of our customers is a big consulting company, and one of their customers wanted a project with Appian.

    They don't have Appian developers, but we have a very good team. They reached out to us and they had some projects in 2022 with Appian, and they asked for our support. I gave my BAs and PMs an introductory level Appian course, and now some of the developers are doing the associate and lead developer part for Appian.

    What is most valuable?

    The application life cycle is very clear. I started learning it and giving some workshops to my team. Creating the users and the building is very structured. Documentation is nice and it's easy to learn.

    There's a nice fundamentals course that I can ask my project managers to easily learn, while the other local, no-code platforms don't have that option.

    What needs improvement?

    The certification is pretty expensive, and it doesn't allow for a tailored UI. I'm a little bit disappointed with the exam. It's different from the preparation, training, and sample exam.

    One of my lead developers failed to pass this morning. I'm a bit sad because it's $200. If I ask 10 of my developers to get a certificate, it's $2,000. It's a scaleup company, so we have more than 60 people at the moment, but I can't ask most of my developers to get the certificate.

    From a developer point of view, I can't try this in the free version because you can't buy one or two subscriptions. You need to get the minimum package for premium, which is about one hundred seats.

    From the first day, I wanted to see the capability of reaching other functions, Google Cloud services, and cognitive services. There is already an OCR, intelligent document that comes in the My Cloud and which Appian gave me as a sample. I can't build it because it uses the Google cognitive services as a backend, and this is the thing that we couldn't try. 

    You can't really test the software properly without actually buying the license first.

    Something I would like to see improved is an SQL database connection.

    For how long have I used the solution?

    We have been using Appian for over a month. We are still on the trial license instead of the full license.

    What do I think about the stability of the solution?

    I'm happy about the stability. It looks promising for me.

    I can't predict how many developers it requires. It really depends on the type and size of the app and the capability of the developers.

    We run a one-hour workshop from scratch. My developer can create the users' data, custom data types, a small UI, and a nice flow and read right from the databases easily. In one hour, he can complete as many tasks that normally take many days.

    What do I think about the scalability of the solution?

    The scalability is a bit limited for the SQL databases because for some of my cognitive services, I'm using no SQL databases in the cloud. Appian doesn't support it. Appian only supports relational databases. There is no database for the unstructured data.

    Which solution did I use previously and why did I switch?

    We are building platforms, but normally we are fully in Azure and the whole platform is in Azure, but because some of our customers and potential customers want to use Appian, I'm preparing my team for such opportunities.

    What's my experience with pricing, setup cost, and licensing?

    You can't really test the software properly without actually buying the license first. Certification is expensive.

    Which other solutions did I evaluate?

    Appian is like a butter knife, not a Swiss Army knife. It will serve the business user's solution. It'll create a very good thing and the application is clear.

    I really enjoy it because the PowerApps from Microsoft mature and are internally connected to other platforms inside Microsoft.

    However, it doesn't explain the learning part very well non-technical people. There is a separation, but in the Appian fundamentals, this course is just for the BAs and the PMs. If they want to lead a project with Appian, this is the minimum standard that they need to know. At that point, it's easy for me to train project managers and business analysts. I think that's the advantage of Appian.

    What other advice do I have?

    I would rate this solution 8 out of 10. 

    My humble advice to someone who is looking to implement this solution is that they need to replicate. It's a so-called no-code platform, but it's not no-code because it has its own coding site. That's why they need to build one of their own solutions with Appian first to understand the how-to-dos first and become more confident. Luckily, the learning curve is not that steep.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    CTO Digital Division at a computer software company with 1,001-5,000 employees
    Real User
    Excellent technical support with low-code capabilities and business process management features
    Pros and Cons
    • "The technical support is excellent."
    • "The UI of Appian is more internal. Recently, there has been an addition of an external user portal for the customer-facing stuff. It's still coming out."

    What is our primary use case?

    The use cases are for complex business-process oriented applications. This is the main use for large customers.

    How has it helped my organization?

    We're not using it ourselves. We're selling it and we are implementing services and projects for other customers. 

    What is most valuable?

    The low-code capabilities and, of course, the business process management features are the most valuable aspects of the solution. 

    It has a very easy setup.

    The technical support is excellent.

    It's scalable.

    The stability is good.

    What needs improvement?

    I cannot speak to any missing features. 

    The UI of Appian is more internal. Recently, there has been an addition of an external user portal for the customer-facing stuff. It's still coming out. There will be more features for external users.

    For how long have I used the solution?

    I have been using Appian for about a year and a half.

    What do I think about the stability of the solution?

    Appian is very, very stable. Thousands of organizations use it. It's got 99.99% uptime in AWS. It's very robust. I didn't encounter any problems with it.

    What do I think about the scalability of the solution?

    It's scalable. It can scale horizontally and vertically. Some features like the portals can be implemented on Kubernetes, which means that they are scalable to implement.

    How are customer service and support?

    Technical support is great. Every service request is answered within the hour. It's very, very exceptional.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I was an integrator for IBM BAW, Business Automation Workflow. And afterward, Pega, and then Appian. My experience with the other platforms was somehow not very good. With IBM, it's very complex. The product is very, very complex, and you need a lot of higher-skilled people to do a lot of stuff. Also, maintenance and management are very difficult. When you can go into Pega, the low-code stuff of Pega is a bit trickier to acquire. It is more complex to develop solutions with it. Also, the business part of Pega is less advanced and is more limited. You can't do everything you want there.

    How was the initial setup?

    The initial implementation is very straightforward and simple. It's not overly complex or difficult. It's a five out of five in terms of the ease of setup.

    The implementation strategy is the Appian standard implementation strategy, as it is a SaaS.

    The time it takes to set up varies. For small features, it can take up to two weeks, and larger ones can take months. Usually, it's a fifth or tenth of that time if a company is doing a standard setup. 

    The amount of maintenance depends on what your strategy is for deployment. If you're going into transformation and you're going to migrate a lot of business processes in the organization, you need to do it in parallel so, you'll have to employ enough personnel to do it. For a simple solution, two, three, or four people will suffice.

    What was our ROI?

    In one case it has been known to reduce process time by about 85%.

    What's my experience with pricing, setup cost, and licensing?

    It's a SaaS solution. The solution is moderately priced. I'd rate it a three out of five in terms of affordability.

    Appian being a complete automation platform, the initial amount covers everything. You then have to pay for specific capabilities separately.

    What other advice do I have?

    We are using the latest version of the solution. 

    I'm a business partner with Appian. I'm an integrator. 

    If a potential new user is going to evaluate it, they should look at the whole picture, not at the specific features. All in all, Appian gives the best coverage of all the features needed for an automation platform. It comes bundled with RPA and VPN and low-code and process-mining discovery and document intelligence and portal for external users and the data capabilities, data visualization capabilities, which no other tool gives, gives them in one package. 

    They should look for and interview users of Appian to understand the product as well. There are a lot of different ideas in the market. The reason I chose to go with the Appian is the reason that it best suits businesses that wants to jump to the next era to perform the digital transformation in the smoothest way, in the most complete way. This is the benefit of Appian.

    I'd rate the solution ten out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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    Deputy Director at a tech services company with 51-200 employees
    Real User
    Top 20
    Flexible, easy to set up, and simple to integrate with other applications
    Pros and Cons
    • "We appreciate the drag and drop functionality and the easy to access plug and play features."
    • "The solution could use some more tutorials to help brand new users figure out how to use the product effectively."

    What is our primary use case?

    Our plan on using the solution will be to basically utilize it for business process management, and for case management as well. We want to use their local platform offering and some of their niche markets, to see how they can provide dynamic case management all in one place. 

    What is most valuable?

    One of the features that we felt was valuable to us was the business case management and how seemingly easy it was to use.

    The combination of business process management, dynamic case management over the local platform has vastly improved.

    We appreciate the drag and drop functionality and the easy to access plug and play features. 

    They seem to be introducing a lot of automation into their product, which is exciting for us. They're apparently partnering up with different companies to offer robotic process automation in the future.

    The initial setup is very easy.

    You can easily integrate other applications into the product.

    What needs improvement?

    We're still researching the platform. I don't have a strong opinion on what might be missing. They seem to be constantly upgrading their products.

    The solution could use some more tutorials to help brand new users figure out how to use the product effectively.

    For how long have I used the solution?

    We're not really using the solution so much as testing its capabilities and discovering its resources. We've been doing this now for about two months.

    What do I think about the stability of the solution?

    The solution has been pretty stable. I haven't had any downtime whatsoever, or any disruptions or anything of that nature. There hasn't been any lag in service. It's been good.

    What do I think about the scalability of the solution?

    The solution is very agile. It's very easily expandable too. You're able to integrate different applications or different interfaces with this platform. It's actually quite flexible, I should say.

    That said, at this point, we don't plan to increase usage. We're still learning about the product. We hope, in the future, if we take it on, we will be able to expand it.

    How are customer service and technical support?

    Due to the fact that we haven't had any issues yet, and we've been using the solution for a short amount of time, we haven't needed to contact technical support. If I need to in the future, I will. However, at this point, I can't speak to their level of service as I've never used them.

    How was the initial setup?

    We did not find the initial setup complex. Our engineers, who handled the implementation, found it to be quite straightforward.

    The deployment process was fast. I can't recall the exact number of hours it took, however, it was not a drawn-out process.

    Maintenence seems to be minimal, however it would be helpful if there was someone on staff to maintain it as needed.

    What about the implementation team?

    Our engineers handled the implementation. We were able to do everything in-house. We didn't need assistance from consultants or resellers.

    What's my experience with pricing, setup cost, and licensing?

    The solution offers a monthly subscription model. That's what we use. I recall it being about $90 a month. They do have different tiers. 

    Which other solutions did I evaluate?

    We're currently doing a case study on this specific solution. We didn't look at other solutions.

    What other advice do I have?

    We don't have a business relationship with Appian. We're just customers.

    We're most likely using the latest version of the solution.

    I would definitely recommend the solution and invite other companies to try it out. They even have the trial edition. That way, you can test the solution before having to purchase the application edition. If you decide to go forward, it is $90 per user per month. They have the enterprise edition as well which is a bit more. 

    The solution is that it's available on different devices as well, which makes it very flexible and easily adaptable to a lot of different environments, including Windows, Linux, Mac, and Android.

    The product also caters to all sizes of companies, whether you are small or large.

    I'd rate the solution nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Senior Account Executive/Business Development Manager at a tech services company with 51-200 employees
    Real User
    Heavy on business processing in terms of logic, process workflows, and primarily on the process design modeler
    Pros and Cons
    • "It's heavy on business processing in terms of logic, process workflows, and primarily on the process design modeler. Appian is really great at that. In terms of the full stack set from a low-code platform perspective, it's definitely an eye opener since it can be deployed via mobile app and on the web as well."
    • "What could be improved is more on the front end perspective, like the user interface and the mobile application aspect."

    What is our primary use case?

    For a majority of Appian use cases, it's more about business process workflow. Primarily, the ones that have high logic on the coding perspective and more on the backend processing. We deploy Appian in that particular setup.

    We are using version 21 of Appian. For a majority of our customers, the solution is deployed on cloud.

    What is most valuable?

    It's heavy on business processing in terms of logic, process workflows, and primarily on the process design modeler. Appian is really great at that. In terms of the full stack set from a low-code platform perspective, it's definitely an eye opener since it can be deployed via mobile app and on the web as well.

    What needs improvement?

    What could be improved is more on the front end perspective, like the user interface and the mobile application aspect. It could be tweaked to make it more sexy or more appealing from business to consumer.

    Appian has a good lineup of features already. Upfront, I believe there is also RPA intelligent document processing. We need to fully maximize those features with our customers, like how they can be focusing on the artificial intelligence or machine learning perspective, and the detailed or more advanced intelligent document processing. I believe right now they can only cater to PDF files, so maybe in the future other types of files can be processed.

    For how long have I used the solution?

    I am currently using Appian. We are a reseller of the solution.

    What do I think about the stability of the solution?

    Appian is stable as long as the design is properly worked on or the architectural design is based on the best practice. I think the best practices are being cascaded to us as a partner and with our clients as well.

    What do I think about the scalability of the solution?

    In terms of scalability and flexibility, it could be a mix of things. It's flexible in the sense that it can be upgraded or scaled initially or in a fast manner. But if it can be done abruptly, maybe due to processing or maybe even involvement internally, that would be some sort of cause for delay. So it's not fully scalable per se, but what is being offered by Appian is quite flexible enough to cater to the needs of our end users or customers.

    How are customer service and support?

    I believe technical support offers a premier support perspective. It's on a global setting, but maybe we can have a different setting for the Philippines. That's the angle we are looking into to work with our partner.

    Overall, it's good. They are providing 24/7 support.

    Which solution did I use previously and why did I switch?

    Appian is the first low-code platform that I've handled. I came from a hardware background.

    How was the initial setup?

    It's quite easy and fast specifically for a new client to onboard an Appian solution or Appian platform. It would be more like quick provisioning, primarily for all the environments involved. Appian is actually providing services also with the cloud set up.

    Deployment depends on the complexity of the application. One or two people could deploy Appian given the circumstances of the full visibility or full awareness.

    What was our ROI?

    There's definitely an ROI on the usage of Appian. In terms of digital transformation, it could be people, processes, and technology. If it goes hand in hand, the client or the customer will be achieving their vision, goals, and objectives. We have clients that have that particular vision in mind, and they're actually in their ROI setting as well.

    What other advice do I have?

    I would rate this solution 9 out of 10. 

    For someone who is looking to implement Appian, my advice is definitely don't think twice. I mean, if you need automation, definitely there's a solution that would cater to their needs. As long as they know what they want or what they need to digitize, Appian would be there to support the transformation that their corporation or their company would be needing in the future. My advice is don't be scared of the changes and be open to the digital shift.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    RajeevSAwant - PeerSpot reviewer
    Head Automation COE at Truglobal
    Real User
    Open-source with an easy setup and good documentation
    Pros and Cons
    • "It has great documentation and excellent community support."
    • "One thing which can be really helpful is that there is some kind of a recorder made available rather than scripting everything."

    What is most valuable?

    It's open-source. 

    There is quite a lot of support available and it has some features that are quite mature. Overall, it's a good tool for committing mobile applications. It's become kind of a norm across the industry, especially in the open-source world as it is kind of based on Selenium.

    It's a straightforward setup.

    The solution is stable.

    It has great documentation and excellent community support. 

    It is a scalable product.

    If we want smart reporting, intelligent dashboards, and all those things, we can link it. It's very flexible as an open-source tool.

    What needs improvement?

    There are Android and IOS, two key platforms. There are some other dependencies that typically are taken care of by some of the commercial tools like Xperitus. These kinds of tools take care of these other aspects. 

    One thing which can be really helpful is that there is some kind of a recorder made available rather than scripting everything. There needs to be some kind of recorder or some kind of platform which is made available. That would add immense value. It's already very popular, however, that will help a lot to experience the overall automation development.

    For how long have I used the solution?

    I've been using the solution for the last five years. In my previous organization, I used it extensively.

    What do I think about the stability of the solution?

    The solution is very stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. Appium bills are relatively stable as compared to many of the tools out there. They have good documentation and they have good support and their community support is very good. If you run into issues, there are a lot of ways to deal with the problem. 

    What do I think about the scalability of the solution?

    It is scalable, however, that will require some proper coding in the background to set up certain servers. We have actually run multiple testing parallel. Many of these supports are not available out of the box. They are something that we need to script and build, however, there are many libraries available on the list. For somebody who is starting from scratch, it would be fairly easy.

    While, in my past organization, we had 50 to 60 people on the solution, in my current company, there are a bit fewer at about 30. 

    How are customer service and support?

    Community support is always available to help. It's very useful. There's also a lot of documentation available to help troubleshoot. 

    How was the initial setup?

    The initial setup is very straightforward. It's not overly complex or difficult. 

    There is some maintenance required, however, it depends on the application changes that are being made. 

    What about the implementation team?

    It has good documentation and an SDT or developer would be able to do it. There is no need for outside consultants or integrators. 

    What's my experience with pricing, setup cost, and licensing?

    The solution is open-source and free to use. 

    What other advice do I have?

    We're just end-users. 

    I'm not sure which version of the solution we're using. Typically, we go with the latest update.

    We deploy both on the cloud and on-premises. We use it for some of our cloud-based solutions, however, it's primarily on-premise where we integrate various devices and we do the end-to-end testing.

    It's good to start with a very stable framework, so that will enhance the reusability that will reduce the maintenance down the line or other that will reduce the ease of maintenance down the line.

    I'd rate the solution eight out of ten. With it being open-source, and de to the lack of the cost, it's a critical factor for many of our customers and that's the bread and butter for service provider automation. We have some skilled resources we can take care of it. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    RAVIRANJAN - PeerSpot reviewer
    Project Manager at Telus Digital
    Real User
    Top 10
    Low-code with good reliability and good workflows
    Pros and Cons
    • "The initial setup is easy."
    • "There could be a scope of enhancement for capturing the variety of use cases."

    What is our primary use case?

    Our client, a telecom company, has use cases related to the telecom domain, and it's around workflow management kinds of use.

    What is most valuable?

    Their workflow, which can be easily built into a BPM, is one of the best features.

    The development time for Appian is far less than high code languages, like .NET, Java, or some other languages. 

    We delivered the first application within 12 weeks, and that was a really big project. If we went with some high code tools, definitely it should have taken more than 15 or 18 sprints, and every estimate, in that case, would be a two-week sprint. It took only around 40% of the typical development time.

    The initial setup is easy.

    It's very stable.

    You can scale the product well.

    What needs improvement?

    We have a partnership with Appian. We have worked with Appian to deal with issues. They have already incorporated many things into their platform. One of the things we have discussed, which I can highlight, is related to Excel manipulations. They have incorporated their Excel manipulations so it's far better than the earlier version. Earlier, we had to go with a plugin for even a simple Excel or spreadsheet calculation. Now, they have included all those things in their own out-of-the-box functionality.

    It's definitely a tool and does not require high code language. There could be a scope of enhancement for capturing the variety of use cases. One thing, for example, is Excel manipulation, which they now provide in their out of box functionality, however, that can still be improved. 

    What do I think about the stability of the solution?

    It's a stable solution. It's reliable. There are no bugs or glitches and it doesn't crash or freeze. 

    What do I think about the scalability of the solution?

    We have a good number of developers in our company. We have around 75 Appian developers, and overall, if we talk about the Appian's practice, it's around 100 people.

    We are dealing with a couple of different Canadian clients.

    It can scale quite well.

    How are customer service and support?

    Technical support is helpful. Their SLA is very good. IIf your system, your cloud, is down, which normally does not happen, however, in some cases where, due to some heap memory or some other kind of things, they can assist. I just faced one or two instances in the last three years where their servers dropped due to the heap problem. They responded within their SLA, two hours, however, usually, they fix those types of things in 20 to 30 minutes.

    How was the initial setup?

    Usually, what we use, is Appian Cloud. That's provided (or set up) by Appian itself. If we talk about the Appian deployment from the lower environment to the upper environment, from the development perspective, and developer perspective, it's very quick. They have in-built DevOps, so it's a one-click deployment from the lower version to the upper version.

    What about the implementation team?

    Appian helps with the implementation setup.

    What's my experience with pricing, setup cost, and licensing?

    I'm nearer to the technical side, so I don't deal with the pricing. In general, it's not an expensive product. We can say it's an affordable product. I can't say it was expensive. It depends on what the usage is, however. If you are using Appian where it's not required, definitely you will feel like it's expensive, however, if you are using Appian on a fuller scale, then definitely you will not feel like it's an expensive product.

    What other advice do I have?

    We would recommend this product to others. 

    From a low code BPM platform, I would rate the solution around nine out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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    Buyer's Guide
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    Updated: July 2022
    Buyer's Guide
    Download our free Appian Report and get advice and tips from experienced pros sharing their opinions.