Buyer's Guide
Business Process Design
November 2022
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Managing Director at The Benchmark Company
Real User
Supports simulation, has connectivity with Minitab, and is very stable

What is most valuable?

Simulation is most valuable.

What needs improvement?

It can be more user-friendly. Its licensing can also be better.

For how long have I used the solution?

I have been using this solution for almost three years.

What do I think about the stability of the solution?

Its stability is very good.

What do I think about the scalability of the solution?

It is scalable. We use it for small and large customers.

How are customer service and support?

Their support is okay.

Which solution did I use previously and why did I switch?

I have used Visio a little bit. In iGrafx, the simulation part is better, and the connectivity with Minitab is better.

How was the initial setup?

It was easy to set up.

What's my experience with pricing, setup cost, and licensing?

The licensing part is one of the problems. Its licensing depends on the number of users, so it sometimes gets expensive.

What other advice do I have?

I would advise others to get proper training.

I would rate it an eight out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
SumitKumar9 - PeerSpot reviewer
Architect at HCL
Real User
Top 10
Helps identify loopholes and shortcomings in projects, but needs to improve its interface
Pros and Cons
  • "iGrafx gives you the capability of documenting your process and then the ability to use it as a tool for analysis to identify the loopholes and shortcomings of your process."
  • "The solution could benefit from improvements to its interface. More specifically, when compared to other tools, the process modeling features lack symbols or object types that are used to represent the information or data within the process."

What is our primary use case?

My role in my organization is designer and architect. I use iGrafx for process design and process management.

iGrafx is a tool used to implement BPM process management. It streamlines our process and also assists in improving the process.

What is most valuable?

iGrafx gives you the capability of documenting your process and then the ability to use it as a tool for analysis to identify the loopholes and shortcomings of your process.

What needs improvement?

The solution could benefit from improvements to its interface. More specifically, when compared to other tools, the process modeling features lack symbols or object types that are used to represent the information or data within the process. By improving this, the user will have a more varied gamut of tools to showcase the information they have within the process.

Not all processes are the same. We have many types of domains, and all those domains have different types of processes. Adding additional symbols or object types would enable us to better express ourselves, which would result in a more detailed and accurate process.

iGrafx would also benefit from including more diagrams like other solutions offer, along with BNM, which has constructs that can be used.

For how long have I used the solution?

I have been using iGrafx for one year.

What do I think about the stability of the solution?

iGrapfx is a stable product. I have not seen many outages in the past year.

What do I think about the scalability of the solution?

The product is scalable within limits, depending on your personal requirements. It could be challenging for a large, complex business.

How are customer service and support?

The product is stable, so we have not had too many instances where we needed to reach out to technical support. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Before using iGrafx, I was using ARIS while working with a previous company.

What's my experience with pricing, setup cost, and licensing?

Our license is a subscription-based model that is per user. The solution is not expensive, I believe a subscription-based model is $10 per user.

What other advice do I have?

iGrafx is a good solution and I would recommend it. Businesses vary in their requirements, if people are looking to implement business process management and have a small budget they should consider this solution. It is a good starting point for their BPM journey.

I would rate this solution a seven out of ten, because the feature list could be better.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Business Process Design
November 2022
Get our free report covering Microsoft, Software AG, SAP, and other competitors of iGrafx. Updated: November 2022.
655,113 professionals have used our research since 2012.