SAP Signavio Process Intelligence Reviews

Organizations using SAP Signavio Process Intelligence experienced significant benefits, including a 360-degree enterprise view and improved business processes, resulting in tangible ROI. With 300,000 restaurants in 40 countries, even a one-minute enhancement in process execution notably impacts business outcomes. The combination of process mining and simulation provides valuable insights, making business improvements achievable. Visualizing processes aids compliance, though the user interface requires enhancement, and quantifying ROI remains challenging for some.

SAP Signavio Process Intelligence pricing varies from affordable to expensive, largely based on data usage and the type of process, with SAP processes being cheaper. Licensing is complex, with pricing based on usage and varies depending on whether it's SAP or non-SAP processes. Transparency and predictability are needed, as costs may deter users. Licensing agreements may change following the SAP acquisition. Large organizations may find it more suitable due to budget considerations.

• "The pricing is expensive."
• "The solution is expensive, and I rate it an eight out of ten."
• "It is a fairly expensive solution."

Organizations primarily use SAP Signavio Process Intelligence for process optimization and compliance in banking and financial services. It enables mapping processes against best practices, improving operational efficiency, and aiding digitization. It provides process mining, insights for system migration, and facilitates integration with SAP systems. Users employ its business intelligence and process visualization capabilities to enhance workflows and customer satisfaction. The tool's adaptability supports transformation across various industries, offering significant reporting and analytical functionalities.

SAP Signavio Process Intelligence customer service receives mixed feedback. While some appreciate quick responses and high prioritization, others criticize slow response times and complex ticketing. Technical support is often praised, yet some find it lacking compared to competitors. The AI-equipped knowledge base helps many users resolve issues independently. Some users haven't needed assistance, indicating ease of use. There's a suggestion for better ticket handling and separate support for different modules to enhance efficiency and clarity.

Initial setup for SAP Signavio Process Intelligence is described as easy and straightforward, especially with SAP as the source system. Companies mention a rapid deployment process, ranging from one day to several weeks. Some found integration with non-SAP systems challenging. The ability to deploy both cloud and on-premises is highlighted. Users often required BPM expertise. Ratings varied, with some stating a perfect score while others pointed out the difficulty of connecting different data systems.

SAP Signavio Process Intelligence is generally seen as scalable, especially for complex processes in large organizations. Many users find it easily expandable if there's familiarity with data links and APIs. Some users rate its scalability highly, while others perceive limitations, particularly due to structure issues and licensing. Factors such as support for multi-event logs and data extraction affect views. However, its use in large enterprises with hundreds of users indicates significant scalability potential.

SAP Signavio Process Intelligence is described as stable mostly. Users often find it reliable but note occasional loading issues and some processes not being visible. Reports of occasional outages exist but are quickly resolved. It runs efficiently in both cloud and on-prem environments, with ratings ranging from six to ten, indicating varied experiences. Users generally express satisfaction with its stability, though some suggest room for enhancement in continuous operation and accessibility of all features.