IBM Business Automation Workflow vs iGrafx Process360 Live Platform comparison

IBM Business Automation Workflow vs. iGrafx Process360 Live Platform

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Business Automation Wor...

Ranking in Business Process Management (BPM)

14th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

iGrafx Process360 Live Plat...

Ranking in Business Process Management (BPM)

23rd

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Process Design (16th), Process Mining (9th)

Mindshare comparison

As of July 2025, in the Business Process Management (BPM) category, the mindshare of IBM Business Automation Workflow is 2.2%, down from 2.3% compared to the previous year. The mindshare of iGrafx Process360 Live Platform is 0.9%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Ateeq Rehman

Unit Head System Implementor at Allied Bank Limited

Customizable features empower seamless workflow automation

The system is fully customizable, very resilient, and fault-tolerant. We have first-line support from IBM, so there are no issues. We have integrations with different banks, ERP systems, and other human resource management systems by integrating through different systems. It provides many ways to integrate, and we are utilizing it effectively.

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Ganesh-Iyer

Managing Director at SSA Techknowlogies (P) Ltd

Helps simplify processes of a business

One of the more important updates that have happened lately in the tool is related to the tool's ability to process data mining. What I mean by data mining is that now you have the ability to take the timestamp of the data from the ERP or transactional data, create your process maps, and then try to see how much compliance is actually happening within your processes. The aforementioned area is one capability that has been added to the tool over the last few years. You can now tell with the tool how much of your process is actually following the required path where everything is approved and where it goes for exception handling, how many transactions are going, what type of transactions really get into exceptions, and then take care of the management and make improvements. One of the areas in the product with certain shortcomings where improvements are required includes the tool's reporting capabilities. The ability to get into customer template requirements and then create different reports from the data they have is one area which can be improved.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This is a low-code software where you can just drag and drop on the user interface. There are also a lot of quality integrations such as TMS."

"The tool streamlines operations, especially from an operational perspective, by facilitating decision-making and ensuring timely approvals. This helps prevent delays in the approval process, where business process management adds significant value for us."

"The most valuable feature is automation, which is quite strong and we are quite happy with it."

"Its interface is well-designed and user-friendly"

"It provides a solution for integration orchestration. This solution is for any organization in the banking, telecommunications, healthcare, manufacturing, and all domains and industries."

"It is the only product that includes capture content management and a process suite, as well as rules in RPA."

"Productivity improvements are notable because processes have been orchestrated and streamlined with IBM Business Automation Workflow."

"It has had a positive effect on decision-making in my organization. It helps us with our dispute process."

More IBM Business Automation Workflow pros

"The solution's most beneficial feature is the 360 approach, where documentation, process mining, simulation, and automation capabilities are in one solution."

"The solution's technical support is of good quality since they offer fast and seamless services."

"This product fulfills ninety percent of our needs, and we're happy as users of it."

"Web diagramming and RACI have helped expedite the process, capture, and ownership initiatives of our organization."

"Finding the right symbol and creating links, horizontal and vertical are the features I use."

"The solution is very stable."

"Simulation is most valuable."

"We found the technical support to be helpful."

More iGrafx Process360 Live Platform pros

Cons

"IBM Business Automation Workflow can improve UI flexibility and integration. Additionally, the solutions from IBM have to provide a paperless solution, allowing for digital versions of documents."

"While everything is integrated into one platform, I'd like guidelines on when and how to use ODM. This applies not only to implementation but also to automation processes. Additionally, proper instructions should be provided when installing on the cloud."

"Sometimes, we feel like we are not getting the full features of the content management capabilities."

"Requires a lot of customization code writing which could be reduced."

"Every client is moving to the cloud. We are still a little behind with IBM, but we are catching up from my point of view."

"If the issue needs escalation to level two or level three, it can take time on a case-by-case basis."

"The UI of the solution is not good. They should work to update the solution and make it better and fresher."

"I feel that the features are not user-friendly."

More IBM Business Automation Workflow cons

"With iGrafx, the implementation and the licensing were pretty complex."

"One of the areas in the product with certain shortcomings where improvements are required includes the tool's reporting capabilities."

"The price could be more competitive."

"I would love to see a template and shapes for customer journey mapping."

"Dragging and dropping shapes is not as user-friendly as in Visio. In Visio, it's very easy to work with shapes and in very few minutes you can plot a whole, multi swim-lane, cross-functional process."

"It can be more user-friendly."

"The look and feel, along with the ease of use of the solution's web modeling version, is an area with certain shortcomings."

"The solution could benefit from improvements to its interface. More specifically, when compared to other tools, the process modeling features lack symbols or object types that are used to represent the information or data within the process."

More iGrafx Process360 Live Platform cons

Pricing and Cost Advice

"While it can be quite costly, it offers significant benefits for users."

"The solution has saved us time."

"There is still a relatively high total cost of ownership to actually implement, support, and stand up solutions."

"When you compare with Laserfiche and M-Files, IBM is expensive."

"Licensing varies by use-case."

"Our license is on a three-year term."

"It is on the expensive side, but it provides excellent supportability and an ecosystem that is proven to be a great fit for our organization."

"IBM Business Automation Workflow has a flexible pricing mode, but the price is expensive. The price of the solution reflects the quality of the solution which is very high. The technical support is an additional cost."

More IBM Business Automation Workflow pricing and cost advice

"My company is trying to replace iGrafx because the license is a little bit expensive."

"The licensing part is one of the problems. Its licensing depends on the number of users, so it sometimes gets expensive."

"I have heard that the solution's pricing is very competitive."

"Earlier, the licensing part was complex because there were so many modules and elements in the tool. Over the last one and a half years, a lot of work has gone into how the product has priced and positioned its tools in the market."

"Our license is a subscription-based model that is per user. The solution is not expensive, I believe a subscription-based model is $10 per user."

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Top Industries

By visitors reading reviews

Financial Services Firm

35%

Computer Software Company

Government

Insurance Company

Financial Services Firm

18%

Computer Software Company

Manufacturing Company

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Which is better, IBM BPM or IBM Business Automation Workflow?

We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...

What do you like most about IBM Business Automation Workflow?

It performs the basic tasks that are required for the BBM solution as part of the overall integration with ECM or enterprise contact management.

What is your experience regarding pricing and costs for IBM Business Automation Workflow?

The price of IBM Business Automation Workflow is on the higher side compared to the features it offers.

What do you like most about iGrafx?

The solution's technical support is of good quality since they offer fast and seamless services.

What is your experience regarding pricing and costs for iGrafx?

I have heard that the solution's pricing is very competitive.

What needs improvement with iGrafx?

If customers want to change the color or the logo, they have to go through every page to verify everything is right. We have a strategic approach for the customer. I was involved in almost 100 sess...

Camunda vs IBM Business Automation Workflow

Comparisons

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Appian vs IBM Business Automation Workflow

Compared 8% of the time

Pega Platform vs IBM Business Automation Workflow

Compared 6% of the time

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ARIS BPA vs iGrafx Process360 Live Platform

Compared 21% of the time

SAP Signavio Process Manager vs iGrafx Process360 Live Platform

Compared 16% of the time

Visio vs iGrafx Process360 Live Platform

Compared 15% of the time

Lucidchart vs iGrafx Process360 Live Platform

Compared 10% of the time

Sparx Systems Enterprise Architect vs iGrafx Process360 Live Platform

Compared 8% of the time

More iGrafx Process360 Live Platform Competitors

Product Reports

IBM Business Automation Workflow

Download IBM Business Automation Workflow product report

iGrafx Process360 Live Platform

Download iGrafx Process360 Live Platform product report

Also Known As

Business Automation Workflow

No data available

Overview

IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work to drive more successful optimized business outcomes. IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the IBM Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM.

IBM

The iGrafx Process360 Live Platform is a comprehensive software platform tailored for organizations undergoing digital transformation. Its core functionalities include process mining, process design, simulation, predictive analytics, and AI-based automation. By leveraging these tools, businesses can gain valuable insights into their processes, streamline design and optimization efforts, and harness automation for enhanced efficiency. Whether analyzing existing processes, visually modeling workflows, simulating potential changes, or employing predictive analytics, Process360 Live facilitates a seamless journey towards process intelligence and management, pivotal for modern businesses aiming for operational excellence.

iGrafx

Sample Customers

Key Bank, Barclays, Control€xpert, MIR Insurance Brokers, Conqord Oil

Multinational Bank

IBM Business Automation Workflow vs. iGrafx Process360 Live Platform