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IBM Business Automation Workflow vs iGrafx Process360 Live Platform comparison

IBM and iGrafx are both solutions in the Business Process Management (BPM) category. IBM is ranked #13 with an average rating of 8.2, while iGrafx is ranked #18 with an average rating of 8.0. IBM holds a 1.5% mindshare in BPM, compared to iGrafx’s 1.3% mindshare. Additionally, 84% of IBM users are willing to recommend the solution, compared to 91% of iGrafx users who would recommend it.
IBM Business Automation Wor...
Read 26 IBM Business Automation Workflow reviews
  • 2,109 Views
  • 2,109 Comparison Views
84% willing to recommend
iGrafx Process360 Live Plat...
Read 17 iGrafx Process360 Live Platform reviews
  • 1,959 Views
  • 1,273 Comparison Views
91% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

iGrafx Process360 Live Platform and IBM Business Automation Workflow are competing products in business process management. IBM Business Automation Workflow is considered superior due to its advanced features and integration capabilities.

Features: iGrafx Process360 Live Platform includes strong process modeling tools, efficient collaboration features, and comprehensive simulation capabilities. IBM Business Automation Workflow offers extensive automation tools, strong integration capabilities, and impressive scalability.

Room for Improvement: iGrafx Process360 Live Platform could benefit from enhanced automation features, improved integration capabilities, and better user interface customization. IBM Business Automation Workflow could improve on simplifying its deployment process, reducing its high initial costs, and providing more intuitive user interfaces.

Ease of Deployment and Customer Service: iGrafx provides a straightforward deployment process with responsive customer support. IBM's deployment is more complex but is well-supported by extensive resources, helping businesses adapt efficiently.

Pricing and ROI: iGrafx Process360 Live Platform is known for its cost-effective setup and quicker ROI due to lower initial expenses. IBM Business Automation Workflow, while incurring higher upfront costs, offers substantial long-term ROI through its robust automation features and scalability.

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To learn more, read our detailed IBM Business Automation Workflow vs. iGrafx Process360 Live Platform Report (Updated: March 2026).
Buyer's Guide
IBM Business Automation Workflow vs. iGrafx Process360 Live Platform
March 2026
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Business Automation Wor...
Ranking in Business Process Management (BPM)
13th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
26
Ranking in other categories
No ranking in other categories
iGrafx Process360 Live Plat...
Ranking in Business Process Management (BPM)
18th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
17
Ranking in other categories
Business Process Design (17th), Process Mining (9th)
 

Mindshare comparison

As of March 2026, in the Business Process Management (BPM) category, the mindshare of IBM Business Automation Workflow is 1.5%, down from 2.2% compared to the previous year. The mindshare of iGrafx Process360 Live Platform is 1.3%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM) Mindshare Distribution
ProductMindshare (%)
IBM Business Automation Workflow1.5%
iGrafx Process360 Live Platform1.3%
Other97.2%
Business Process Management (BPM)
 

Featured Reviews

IsmailEl Dahshan - PeerSpot reviewer
IsmailEl Dahshan
CEO at Exact Holding NV
Automation has transformed financial workflows and has improved revenue tracking and compliance
Regarding Watsonx, I am uncertain whether it is fully complied and fully integrated with IBM Business Automation Workflow yet. Currently, we use some AI in Enterprise Content Management, particularly when searching documents. Archiving snapshots would be very beneficial. It would be good to reduce the administration effort required to archive snapshots, as this is a main issue with the product. I would also recommend that IBM engage with customers more deeply. Rather than sending URLs or documentation for customers to solve problems independently, the support team should be more involved in addressing the client's specific issues in a targeted manner, providing clear guidance on what actions need to be taken.
Read full review
MR
Martin Rohde
Solution Consultant at a healthcare company with 51-200 employees
Provides documentation, process mining, simulation, and automation capabilities
If customers want to change the color or the logo, they have to go through every page to verify everything is right. We have a strategic approach for the customer. I was involved in almost 100 sessions where the customers were looking for a one-time process visualization or one-time process mining, not for a long-term association with this tool. The customer's requirements are more tactical than strategic. We had some challenges during this time frame as I was with iGrafx, and electricity costs rose in Germany. One customer stopped a large deal because they had to reduce every non-invested investment due to the electricity bill rising by 500% to 800%.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"IBM Business Automation Workflow is useful for helping us design custom user interfaces and processes we require."
"This is a stable solution that we have been able to use as a distributed system."
"One of the most valuable features is the way that they are adapting to the market. Initially, it was doing only workflow. Now it has started bringing all the other components like rules within the workflow and then the integration with RPA."
"The business process modeling is the most valuable feature."
"The workflow of BAW's automation is handled inside of BPM, so we can see what state it is at and how things are processing through."
"The most valuable feature is automation, which is quite strong and we are quite happy with it."
"It streamlines who is doing what, at what time, has increased productivity, and employees spend less time worrying about whether or not they need to work on something or checking the status of an ongoing process, so generally it has saved time and improved business processes."
"This is a low-code software where you can just drag and drop on the user interface. There are also a lot of quality integrations such as TMS."
More IBM Business Automation Workflow pros
"iGrafx gives you the capability of documenting your process and then the ability to use it as a tool for analysis to identify the loopholes and shortcomings of your process."
"It has simplified compliance with regulations and company standards."
"It's a great product, but all the functionalities need to be exploited in order to get the full value of the investment."
"iGrafx is the most comprehensive way to have all the cross-feeds and the documents related to workflows, like cross-notes."
"It has increased accountability by providing defined documentation ownership."
"Web diagramming and RACI have helped expedite the process, capture, and ownership initiatives of our organization."
"The solution is very stable."
"We found the technical support to be helpful."
More iGrafx Process360 Live Platform pros
 

Cons

"The main areas which need improvement are specifically around reporting and analytics."
"While everything is integrated into one platform, I'd like guidelines on when and how to use ODM. This applies not only to implementation but also to automation processes. Additionally, proper instructions should be provided when installing on the cloud."
"However, on Windows, I believe considerable administration tasks are required to maintain environment stability."
"There are several areas where improvements could be made including with engagement of OCR capabilities. We currently need to write a lot of customization code and I think if that could be reduced it would improve performance."
"The initial setup is actually a really complicated process."
"Requires a lot of customization code writing which could be reduced."
"Every client is moving to the cloud. We are still a little behind with IBM, but we are catching up from my point of view."
"The monitoring features must be improved."
More IBM Business Automation Workflow cons
"Dragging and dropping shapes is not as user-friendly as in Visio. In Visio, it's very easy to work with shapes and in very few minutes you can plot a whole, multi swim-lane, cross-functional process."
"Visio is more user-friendly."
"It can be more user-friendly."
"If the price of the solution was more competitive, it would have made things easier for our company to extend the usage."
"There are a few areas iGrafx which could improve, probably the biggest area would be to support iOS as well as PC, so clients don’t have to emulate PC on an iOS platform."
"I used the single license product. The entire suite can manage complex organizations, linking it with ERP, but it is not so easy to link it to a new ERP."
"I would love to see a template and shapes for customer journey mapping."
"I would like to see a lower price, although when used correctly, you can have a good return on your investment."
More iGrafx Process360 Live Platform cons
 

Pricing and Cost Advice

"It is on the expensive side, but it provides excellent supportability and an ecosystem that is proven to be a great fit for our organization."
"There is still a relatively high total cost of ownership to actually implement, support, and stand up solutions."
"Our license is on a three-year term."
"When you compare with Laserfiche and M-Files, IBM is expensive."
"Nowadays, clients are looking at pricing as one of the major factors. For IBM products, they always think it is expensive for them. We are still educating our clients on the IBM FlexPoints licensing."
"Licensing varies by use-case."
"The product is expensive."
"The solution has saved us time."
More IBM Business Automation Workflow pricing and cost advice
"I have heard that the solution's pricing is very competitive."
"The licensing part is one of the problems. Its licensing depends on the number of users, so it sometimes gets expensive."
"Earlier, the licensing part was complex because there were so many modules and elements in the tool. Over the last one and a half years, a lot of work has gone into how the product has priced and positioned its tools in the market."
"My company is trying to replace iGrafx because the license is a little bit expensive."
"Our license is a subscription-based model that is per user. The solution is not expensive, I believe a subscription-based model is $10 per user."
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Top Industries

By visitors reading reviews
Financial Services Firm
27%
Computer Software Company
8%
Insurance Company
7%
Construction Company
6%
Financial Services Firm
12%
Healthcare Company
9%
Computer Software Company
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise3
Large Enterprise17
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise5
Large Enterprise7
 

Questions from the Community

Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
See all answers
What is your experience regarding pricing and costs for IBM Business Automation Workflow?
The price of IBM Business Automation Workflow is on the higher side compared to the features it offers.
See all answers
What needs improvement with IBM Business Automation Workflow?
Regarding Watsonx, I am uncertain whether it is fully complied and fully integrated with IBM Business Automation Workflow yet. Currently, we use some AI in Enterprise Content Management, particular...
See all answers
What is your experience regarding pricing and costs for iGrafx?
I have heard that the solution's pricing is very competitive.
See all answers
What needs improvement with iGrafx?
If customers want to change the color or the logo, they have to go through every page to verify everything is right. We have a strategic approach for the customer. I was involved in almost 100 sess...
See all answers
What is your primary use case for iGrafx?
The solution is used for the documentation and visualization of the main processes. The customers have hundreds or thousands of processes, but they start with the top 20 processes. The next step is...
See all answers
 

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Product Reports

Buyer's Guide
IBM Business Automation Workflow
March 2026
IBM Business Automation Workflow reportDownload IBM Business Automation Workflow product report
Buyer's Guide
iGrafx Process360 Live Platform
March 2026
iGrafx Process360 Live Platform reportDownload iGrafx Process360 Live Platform product report
 

Also Known As

Business Automation Workflow
No data available
 

Overview

IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work to drive more successful optimized business outcomes. IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the IBM Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM.

IBM

The iGrafx Process360 Live Platform is a comprehensive software platform tailored for organizations undergoing digital transformation. Its core functionalities include process mining, process design, simulation, predictive analytics, and AI-based automation. By leveraging these tools, businesses can gain valuable insights into their processes, streamline design and optimization efforts, and harness automation for enhanced efficiency. Whether analyzing existing processes, visually modeling workflows, simulating potential changes, or employing predictive analytics, Process360 Live facilitates a seamless journey towards process intelligence and management, pivotal for modern businesses aiming for operational excellence.

iGrafx
 

Sample Customers

Key Bank, Barclays, Control€xpert, MIR Insurance Brokers, Conqord Oil
Multinational Bank
Buyer's Guide
IBM Business Automation Workflow vs. iGrafx Process360 Live Platform
March 2026
Free Report: IBM Business Automation Workflow vs. iGrafx Process360 Live Platform
Find out what your peers are saying about IBM Business Automation Workflow vs. iGrafx Process360 Live Platform and other solutions. Updated: March 2026.
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