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Visio vs iGrafx Process360 Live Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

iGrafx Process360 Live Plat...
Ranking in Business Process Design
18th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
17
Ranking in other categories
Business Process Management (BPM) (24th), Process Mining (9th)
Visio
Ranking in Business Process Design
1st
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
108
Ranking in other categories
Mind Mapping Software (1st)
 

Mindshare comparison

As of October 2025, in the Business Process Design category, the mindshare of iGrafx Process360 Live Platform is 1.6%, up from 1.2% compared to the previous year. The mindshare of Visio is 12.5%, up from 12.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Design Market Share Distribution
ProductMarket Share (%)
Visio12.5%
iGrafx Process360 Live Platform1.6%
Other85.9%
Business Process Design
 

Featured Reviews

Ganesh-Iyer - PeerSpot reviewer
Helps simplify processes of a business
One of the more important updates that have happened lately in the tool is related to the tool's ability to process data mining. What I mean by data mining is that now you have the ability to take the timestamp of the data from the ERP or transactional data, create your process maps, and then try to see how much compliance is actually happening within your processes. The aforementioned area is one capability that has been added to the tool over the last few years. You can now tell with the tool how much of your process is actually following the required path where everything is approved and where it goes for exception handling, how many transactions are going, what type of transactions really get into exceptions, and then take care of the management and make improvements. One of the areas in the product with certain shortcomings where improvements are required includes the tool's reporting capabilities. The ability to get into customer template requirements and then create different reports from the data they have is one area which can be improved.
Osama Nabih - PeerSpot reviewer
Has helped me communicate business processes clearly and improve documentation efficiency
The customer service experience rates a seven. It's very difficult to find the right person. When you have an issue and open a ticket, sometimes the wrong persons answer and don't know the solution. They shift you from one person to another and sometimes it takes weeks to find a solution for a problem. It happened with me more than one time. Sometimes the answer is misleading. For example, we had an issue in Enterprise Group in KSA, and we raised a ticket with Microsoft. They sent us a document of 170 pages with possible root causes and solutions. The cost to deploy this 170-page solution was too high and the needed time was months. It was almost not an answer. If they don't give me a specific reason, they haven't replied to my question. We neglected the document from Microsoft and started deep diving and finally found the solution ourselves.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is very stable."
"iGrafx gives you the capability of documenting your process and then the ability to use it as a tool for analysis to identify the loopholes and shortcomings of your process."
"It has simplified compliance with regulations and company standards."
"Web diagramming and RACI have helped expedite the process, capture, and ownership initiatives of our organization."
"Provides a valuable BPMN feature."
"This product fulfills ninety percent of our needs, and we're happy as users of it."
"One of the biggest plus points of the product stems from the fact that I have never seen any glitches in it."
"The solution's technical support is of good quality since they offer fast and seamless services."
"The interface of the solution is very good. It's easy to navigate."
"The valuable feature about Visio is it has all the basic tools for creating processes."
"One of the things that I like is the automation from external data."
"The fact that it's on-premises allows you to get fantastic speed. It's got a faster response rate, it doesn't lag, and it doesn't have any latency when you're working on it."
"The task sequencing, the process level views, and the ability to communicate between lanes are valuable features in Visio."
"Visio is stable."
"The fact that you could program in VBA is most valuable."
"The most valuable feature is the ability to draw models quickly."
 

Cons

"In the next release, I would like to see more layers like three, four, and five. It might be possible but I haven't seen it yet."
"It would be helpful to be able to do more analytics and generate reports on historical documents that have already been uploaded to the server."
"It would be nice to have a Spanish user interface available to us."
"The solution could benefit from improvements to its interface. More specifically, when compared to other tools, the process modeling features lack symbols or object types that are used to represent the information or data within the process."
"If customers want to change the color or the logo, they have to go through every page to verify everything is right."
"The price could be more competitive."
"I would love to see a template and shapes for customer journey mapping."
"With iGrafx, the implementation and the licensing were pretty complex."
"The improvement I want to see in Visio is being able to edit it more quickly, particularly when pulling it out of another software and then editing it on that non-Visio software. Currently, the process affects the overall performance because it's not as quick as I want it to be."
"It should be easier to transition into a new version without having to spend so much time in just one area."
"I would like to see the project planning element improved, although it won't happen because Microsoft deliberately made it worse."
"I would like to see better integration with external data sources."
"Visio should implement more complex tools or graphics to facilitate processing and use flexible templates."
"It is not flexible in terms of functions and modeling deliverables. When you speak of processes, the program has to describe the activities and the deliverables. You have to tell your robots how to deal with and input something, and you should have something more flexible from this point of view."
"An area for improvement in Visio is pricing. It's a costly tool for my company because it only uses Visio occasionally."
"The behavior of the interface can sometimes be unpredictable."
 

Pricing and Cost Advice

"The licensing part is one of the problems. Its licensing depends on the number of users, so it sometimes gets expensive."
"My company is trying to replace iGrafx because the license is a little bit expensive."
"I have heard that the solution's pricing is very competitive."
"Our license is a subscription-based model that is per user. The solution is not expensive, I believe a subscription-based model is $10 per user."
"Earlier, the licensing part was complex because there were so many modules and elements in the tool. Over the last one and a half years, a lot of work has gone into how the product has priced and positioned its tools in the market."
"The popularity of a product is an indicator of its price. Because of the popularity of Visio, its price is on the higher side. We need better pricing for it."
"My organization has paid for the solution. However, I have used it personally without payment. There is a free option available."
"Our license for Visio is including with the Office 365 subscription."
"Visio is the cheapest solution because it has the basics. Everyone starts with Visio for designing processes because doing it in PowerPoint is a mess. I'm still a student, so I don't pay for licensing."
"I give the cost of Visio a five out of ten."
"We probably have an M-365 E3 license."
"The solution could be less expensive."
"Cloud-based tools are always cheaper since they are subscription-based. I use the on-premises version of Visio hence the price is quite expensive. However, I believe that the cloud version of Visio may not be as expensive as the on-premises version."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
9%
Manufacturing Company
9%
University
6%
Financial Services Firm
15%
Manufacturing Company
9%
Government
9%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise5
Large Enterprise7
By reviewers
Company SizeCount
Small Business35
Midsize Enterprise19
Large Enterprise61
 

Questions from the Community

What is your experience regarding pricing and costs for iGrafx?
I have heard that the solution's pricing is very competitive.
What needs improvement with iGrafx?
If customers want to change the color or the logo, they have to go through every page to verify everything is right. We have a strategic approach for the customer. I was involved in almost 100 sess...
What is your primary use case for iGrafx?
The solution is used for the documentation and visualization of the main processes. The customers have hundreds or thousands of processes, but they start with the top 20 processes. The next step is...
How easy is it to migrate process flow charts (modeled using tools like Visio) into Bizagi?
I have been using Bizagi with a major project for a state government agency for about four years now. It is pretty straightforward to load in files that are BPMN 2.0 compliant. The option to load V...
What do you like most about Visio?
The diagrams Visio creates are quite impressive in the sense that we can cooperate with more colleagues in one task and see the flow of the process.
What is your experience regarding pricing and costs for Visio?
One of the main problems with Visio is its licensing options and associated issues, which lead to discussions about the price with a Microsoft representative. If asked to rate the price, I would gi...
 

Also Known As

No data available
Microsoft Visio
 

Overview

 

Sample Customers

Multinational Bank
Thomas College, Hamburg Port Authority, Portigon AG, Conseil G_n_ral du d_partement des Hautes-Alpes, AAA Auto a. s., Commonwealth Financial Network, ICA, Abu Dhabi National Energy Company
Find out what your peers are saying about Visio vs. iGrafx Process360 Live Platform and other solutions. Updated: September 2025.
872,706 professionals have used our research since 2012.