Celonis vs iGrafx Process360 Live Platform comparison

Celonis and iGrafx are both solutions in the Process Mining category. Celonis is ranked #2 with an average rating of 8.3, while iGrafx is ranked #9 with an average rating of 8.0. Celonis holds a 16.9% mindshare in PM, compared to iGrafx’s 1.7% mindshare. Additionally, 100% of Celonis users are willing to recommend the solution, compared to 91% of iGrafx users who would recommend it.

Celonis

Read 60 Celonis reviews

6,318 Views
2,969 Comparison Views

100% willing to recommend

iGrafx Process360 Live Plat...

Read 17 iGrafx Process360 Live Platform reviews

1,583 Views
190 Comparison Views

91% willing to recommend

Celonis

iGrafx Process360 Live Plat...

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Executive SummaryUpdated on Dec 1, 2024

iGrafx Process360 Live Platform and Celonis are competing products in process optimization and business transformation. Data shows that while Celonis is acclaimed for its advanced features, iGrafx Process360 Live Platform often scores higher in customer support and pricing satisfaction, suggesting better value for money.

Features: iGrafx Process360 Live Platform excels in process mapping and modeling, emphasizing compliance and governance. Key features include integration with Lean Six Sigma and DMAIC notations, the ability to simulate non-digital assets, and a comprehensive repository for workflows and documents. Celonis offers powerful real-time data analysis and process mining, with features like automated process mapping, a robust analysis matrix, and intuitive UI for business intelligence.

Room for Improvement: iGrafx can enhance its real-time data processing, expand cloud integration capabilities, and simplify its complex user interface. Celonis needs to address integration complexities, improve the accessibility of its customer service, and offer more flexible pricing options to attract budget-conscious organizations.

Ease of Deployment and Customer Service: iGrafx is noted for its straightforward deployment process and responsive customer support, enhancing the onboarding experience. Celonis provides comprehensive implementation services, but integration challenges may arise, and while its customer service is proficient in technical issues, it may be less accessible compared to iGrafx's support.

Pricing and ROI: iGrafx Process360 Live Platform is often preferred for its attractive upfront costs and satisfactory ROI, aligning well with budget-conscious needs. Celonis has a higher initial cost, justified by its analytical capabilities, which many customers see as providing strong long-term ROI. The decision often hinges on whether the analytical depth of Celonis justifies the additional investment.

To learn more, read our detailed Celonis vs. iGrafx Process360 Live Platform Report (Updated: December 2025).

Buyer's Guide

Celonis vs. iGrafx Process360 Live Platform

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Celonis

Ranking in Process Mining

2nd

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

AI Data Analysis (6th)

iGrafx Process360 Live Plat...

Ranking in Process Mining

9th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Process Design (19th), Business Process Management (BPM) (21st)

Mindshare comparison

As of January 2026, in the Process Mining category, the mindshare of Celonis is 16.9%, down from 18.3% compared to the previous year. The mindshare of iGrafx Process360 Live Platform is 1.7%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Mining Market Share Distribution
Product	Market Share (%)
Celonis	16.9%
iGrafx Process360 Live Platform	1.7%
Other	81.4%

Process Mining

Featured Reviews

Ebin_Abraham

Data Engineer at Baker Hughes

Process mining has delivered major savings and now needs better automation and task mining

Collaboration with ERPs should be improved. Compared to SAP Signavio, Celonis is less competitive for BPMN modeling. Deployment flexibility needs enhancement, as on-premises support is not as strong as SaaS support. The most important area for improvement is the automation part. End-to-end automation capabilities are desired. Currently, workflows are being used, but actions should be able to go via email, task, APIs, and ultimately write back to the source. Adding RPA capability that can interact with required systems and write back to the source would greatly enhance Celonis. Task mining capabilities also require improvement. UiPath Process Mining and Microsoft Process Mining have better task mining capabilities compared to Celonis. Usability and support from Celonis need improvement. They should help clients find more value in the product. Cost is another significant concern, as Celonis is very expensive compared to other process mining tools. The license cost should be reduced. Celonis should establish partnerships with clients to find more use cases and maximize the value gained from Celonis.

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Martin Rohde

Solution Consultant at a healthcare company with 51-200 employees

Provides documentation, process mining, simulation, and automation capabilities

If customers want to change the color or the logo, they have to go through every page to verify everything is right. We have a strategic approach for the customer. I was involved in almost 100 sessions where the customers were looking for a one-time process visualization or one-time process mining, not for a long-term association with this tool. The customer's requirements are more tactical than strategic. We had some challenges during this time frame as I was with iGrafx, and electricity costs rose in Germany. One customer stopped a large deal because they had to reduce every non-invested investment due to the electricity bill rising by 500% to 800%.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We can observe the flow and invoices."

"From a features perspective, the discovery and analytics parts of Celonis have been valuable, especially the analytics and all of the out-of-the-box process connectors."

"Celonis is a very good tool, and as for alternatives, it is the best actually in the market."

"The real-time replication was just implemented and is quite useful."

"I like the spaghetti it throws off when configuring the sequence of processes and tracking the endpoint. I also like the variation from these defined processes and what is being observed on the ground. I'm exploring the root cause analysis a lot these days, and it seems to be quite interesting. But again, there are a lot of external dependencies on that. But I think the spaghetti, and the one that shows the variation and the performance gap, is something which I really like."

"My advice to others looking into using Celonis is to ensure before evaluating the product that your use case or process can fit into the tool."

"It provides a visualization of the process itself, giving a very good synthesis of performance and helping me find improvements."

"Celonis’ Process Cockpit is valuable."

More Celonis pros

"Web diagramming and RACI have helped expedite the process, capture, and ownership initiatives of our organization."

"The solution's most beneficial feature is the 360 approach, where documentation, process mining, simulation, and automation capabilities are in one solution."

"iGrafx gives you the capability of documenting your process and then the ability to use it as a tool for analysis to identify the loopholes and shortcomings of your process."

"One of the biggest plus points of the product stems from the fact that I have never seen any glitches in it."

"The solution is very stable."

"Simulation is most valuable."

"It has simplified compliance with regulations and company standards."

"We found the technical support to be helpful."

More iGrafx Process360 Live Platform pros

Cons

"Usability and support from Celonis need improvement."

"The support costs are very high."

"I have chosen a rating of eight out of ten for Celonis because of the pricing factor, and I believe much can be improved in the visualization."

"They are killing the customers with high licensing prices. The tool’s pricing could be cheaper. Small enterprises wouldn’t be able to afford the tool."

"In the next release, I would like for them to integrate more custom features to ease the process of having multiple solutions. I would like to be able to integrate it with other solutions."

"The UI could be improved."

"The price is high for us."

"Celonis isn't particularly useful when you have many manual processes without systems or back-office."

More Celonis cons

"It would be nice to have a Spanish user interface available to us."

"It would be helpful to be able to do more analytics and generate reports on historical documents that have already been uploaded to the server."

"Dragging and dropping shapes is not as user-friendly as in Visio. In Visio, it's very easy to work with shapes and in very few minutes you can plot a whole, multi swim-lane, cross-functional process."

"The price could be more competitive."

"In the next release, I would like to see more layers like three, four, and five. It might be possible but I haven't seen it yet."

"The solution could benefit from improvements to its interface. More specifically, when compared to other tools, the process modeling features lack symbols or object types that are used to represent the information or data within the process."

"I would love to see a template and shapes for customer journey mapping."

"With iGrafx, the implementation and the licensing were pretty complex."

More iGrafx Process360 Live Platform cons

Pricing and Cost Advice

"Celonis has the highest pricing in the process mining domain."

"Celonis is expensive. It's not for mid or low-sized enterprises because the license price is high. Overall, it's quite pricey compared to anything else that I have heard about. But the good thing is that they don't charge per user. They charge for the data model."

"Pricing-wise, Celonis is a five out of ten right now because my clients just started with the solution. When my clients start looking at scaling Celonis, the cost will grow. Every user has an additional charge, and every gig of data you bring in costs extra."

"I rate Celonis' pricing a ten out of ten because it is expensive."

"I was not involved in that, but I am sure it was cost-effective for them. That's why they made the decision to take it."

"The product is pretty expensive but reasonable."

"The solution is expensive."

"The solution’s pricing is based on APC. It charges you based on the amount of GV that you use."

More Celonis pricing and cost advice

"Our license is a subscription-based model that is per user. The solution is not expensive, I believe a subscription-based model is $10 per user."

"The licensing part is one of the problems. Its licensing depends on the number of users, so it sometimes gets expensive."

"Earlier, the licensing part was complex because there were so many modules and elements in the tool. Over the last one and a half years, a lot of work has gone into how the product has priced and positioned its tools in the market."

"I have heard that the solution's pricing is very competitive."

"My company is trying to replace iGrafx because the license is a little bit expensive."

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Top Industries

By visitors reading reviews

Manufacturing Company

16%

Computer Software Company

11%

Financial Services Firm

10%

Energy/Utilities Company

Financial Services Firm

16%

Computer Software Company

10%

Manufacturing Company

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	6
Large Enterprise	44

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	5
Large Enterprise	7

Questions from the Community

Which is better - Signavio Process Manager or Celonis?

SAP Signavio Process Manager is a very robust industrial-grade business process modeling tool. It is easy to use and does not require too much technological involvement. This solution has a collabo...

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What do you like most about Celonis?

Celonis, especially for high-risk finance-related processes, helped us make precise decisions and uncover hidden values within our architecture. It was one of the most significant values our busine...

See all answers

What is your experience regarding pricing and costs for Celonis?

I am not heavily involved in that particular aspect, but I have heard that Celonis is somewhat expensive.

See all answers

What is your experience regarding pricing and costs for iGrafx?

I have heard that the solution's pricing is very competitive.

See all answers

What needs improvement with iGrafx?

See all answers

What is your primary use case for iGrafx?

The solution is used for the documentation and visualization of the main processes. The customers have hundreds or thousands of processes, but they start with the top 20 processes. The next step is...

See all answers

Comparisons

SAP Signavio Process Manager vs Celonis

Compared 55% of the time

SAP Signavio Process Intelligence vs Celonis

Compared 11% of the time

UiPath Process Mining vs Celonis

Compared 5% of the time

Microsoft Power Automate vs Celonis

Compared 5% of the time

Software AG ARIS Process Mining vs Celonis

Compared 4% of the time

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ARIS BPA vs iGrafx Process360 Live Platform

Compared 13% of the time

MEGA HOPEX vs iGrafx Process360 Live Platform

Compared 8% of the time

SAP Signavio Process Manager vs iGrafx Process360 Live Platform

Compared 8% of the time

Visio vs iGrafx Process360 Live Platform

Compared 7% of the time

Bizagi vs iGrafx Process360 Live Platform

Compared 6% of the time

More iGrafx Process360 Live Platform Competitors

Product Reports

Buyer's Guide

Celonis

January 2026

Download Celonis product report

Buyer's Guide

iGrafx Process360 Live Platform

January 2026

Download iGrafx Process360 Live Platform product report

Overview

Celonis is the global leader in execution management. Powered by its process mining core, Celonis has evolved from its beginnings as a Process Mining company into an execution management pioneer, enabling companies to unlock execution capacity and perform at full potential. Celonis offers advanced technology in data execution, combining real-time process data, the intelligence to make sense of that data, and the execution capacity to take immediate, decisive action. Celonis’ Execution Management System makes data work for its customers by identifying inefficiencies and weaving interconnected processes together – thereby eliminating billions in corporate inefficiencies, empowering better business decisions and triggering the right actions automatically. Celonis is headquartered in Munich, Germany and New York City, USA and has 15 offices worldwide.

Celonis

The iGrafx Process360 Live Platform is a comprehensive software platform tailored for organizations undergoing digital transformation. Its core functionalities include process mining, process design, simulation, predictive analytics, and AI-based automation. By leveraging these tools, businesses can gain valuable insights into their processes, streamline design and optimization efforts, and harness automation for enhanced efficiency. Whether analyzing existing processes, visually modeling workflows, simulating potential changes, or employing predictive analytics, Process360 Live facilitates a seamless journey towards process intelligence and management, pivotal for modern businesses aiming for operational excellence.

iGrafx

Sample Customers

Anheuser-Busch InBev, AXA, Bayer, Cisco, Deloitte, Deutsche Telekom, Hitachi, Kellogg's, Lufthansa, and Whirlpool

Multinational Bank

Buyer's Guide

Celonis vs. iGrafx Process360 Live Platform

December 2025

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