Celonis vs iGrafx Process360 Live Platform comparison

Why PeerSpot?

Celonis and iGrafx are both solutions in the Process Mining category. Celonis is ranked #2 with an average rating of 8.1, while iGrafx is ranked #17. Celonis holds a 13.0% mindshare in PM, compared to iGrafx’s 2.8% mindshare. Additionally, 100% of Celonis users are willing to recommend the solution, compared to 91% of iGrafx users who would recommend it.

Celonis

Read 60 Celonis reviews

11,821 Views
4,728 Comparison Views

100% willing to recommend

iGrafx Process360 Live Plat...

Read 17 iGrafx Process360 Live Platform reviews

4,320 Views
691 Comparison Views

91% willing to recommend

Celonis

iGrafx Process360 Live Plat...

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

iGrafx Process360 Live Platform and Celonis are competing products in process optimization and business transformation. Data shows that while Celonis is acclaimed for its advanced features, iGrafx Process360 Live Platform often scores higher in customer support and pricing satisfaction, suggesting better value for money.

Features: iGrafx Process360 Live Platform excels in process mapping and modeling, emphasizing compliance and governance. Key features include integration with Lean Six Sigma and DMAIC notations, the ability to simulate non-digital assets, and a comprehensive repository for workflows and documents. Celonis offers powerful real-time data analysis and process mining, with features like automated process mapping, a robust analysis matrix, and intuitive UI for business intelligence.

Room for Improvement: iGrafx can enhance its real-time data processing, expand cloud integration capabilities, and simplify its complex user interface. Celonis needs to address integration complexities, improve the accessibility of its customer service, and offer more flexible pricing options to attract budget-conscious organizations.

Ease of Deployment and Customer Service: iGrafx is noted for its straightforward deployment process and responsive customer support, enhancing the onboarding experience. Celonis provides comprehensive implementation services, but integration challenges may arise, and while its customer service is proficient in technical issues, it may be less accessible compared to iGrafx's support.

Pricing and ROI: iGrafx Process360 Live Platform is often preferred for its attractive upfront costs and satisfactory ROI, aligning well with budget-conscious needs. Celonis has a higher initial cost, justified by its analytical capabilities, which many customers see as providing strong long-term ROI. The decision often hinges on whether the analytical depth of Celonis justifies the additional investment.

To learn more, read our detailed Celonis vs. iGrafx Process360 Live Platform Report (Updated: September 2026).

Buyer's Guide

Celonis vs. iGrafx Process360 Live Platform

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Celonis

Ranking in Process Mining

2nd

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

AI Data Analysis (10th)

iGrafx Process360 Live Plat...

Ranking in Process Mining

17th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Process Design (18th), Business Process Management (BPM) (30th)

Mindshare comparison

As of November 2026, in the Process Mining category, the mindshare of Celonis is 13.0%, down from 19.5% compared to the previous year. The mindshare of iGrafx Process360 Live Platform is 2.8%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Mining Mindshare Distribution
Product	Mindshare (%)
Celonis	13.0%
iGrafx Process360 Live Platform	2.8%
Other	84.2%

Process Mining

Featured Reviews

Prateek Rao

PARTNER & MANAGING DIRECTOR at a financial services firm with 5,001-10,000 employees

Process intelligence has transformed procurement and order cycles and delivers measurable savings

Celonis can improve in several areas. The initial data modeling and continuous real-time ingestion, especially from non-standard legacy systems, can still be complex and quite resource-intensive, requiring a steep PQL learning curve for non-technical users. Simplifying the interface for business stakeholders would significantly accelerate the process. I think introducing a natural language to query interface would allow business users to query data without writing long PQL. Streamlining guided onboarding flows and offering modular plug-and-play dashboard templates tailored to specific roles would shorten ramp-up time for daily users. I think more transparent and predictable consumption-based pricing models would be helpful as data volume scaling can get costly quickly. I would also love to see native, real-time streaming connectors for unstructured data such as emails and support tickets. The learning curve for new users of Celonis is one of the pain points I raised earlier, and I find it to be quite steep.

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Martin Rohde

Solution Consultant at a healthcare company with 51-200 employees

Provides documentation, process mining, simulation, and automation capabilities

If customers want to change the color or the logo, they have to go through every page to verify everything is right. We have a strategic approach for the customer. I was involved in almost 100 sessions where the customers were looking for a one-time process visualization or one-time process mining, not for a long-term association with this tool. The customer's requirements are more tactical than strategic. We had some challenges during this time frame as I was with iGrafx, and electricity costs rose in Germany. One customer stopped a large deal because they had to reduce every non-invested investment due to the electricity bill rising by 500% to 800%.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution really is a leader of the industry in the concept of process mining."

"We can use it to discover processes and mitigate the mistakes in the process."

"We evaluated a couple of software solutions before we chose Celonis for our clients because it has most of the features we were looking for, it is quite user-friendly, and it has an Azure configure."

"Technical support is really good. For me, the sales support matters more. When I'm in a sales cycle, the Celonis sales teams are very helpful. They reach out to me from day zero."

"I like that the product allows users to connect to different source systems like SAP, ServiceNow, and Salesforce."

"It provides seamless unified views with awesome drill down options."

"Its usage is relatively straightforward after the UI is set up, and there's a lot of pre-built analysis that can be utilized, which saves a lot of time, and overall, it is a good product."

"The real-time replication was just implemented and is quite useful."

More Celonis pros

"One of the biggest plus points of the product stems from the fact that I have never seen any glitches in it."

"Overall, the solution is very useful and has good features."

"We think iGrafx is well-priced, affordable; you don’t need a lot of license seats, and it has a good, free, downloadable iGrafx Viewer (akin to Adobe Reader)."

"It is very easy to use for describing processes and is very useful in the simulation of the process putting parameters and the metrics process."

"If you need software to help you easily design processes, make simulations, build value stream mappings, which has some LEAN features, and DMAIC support, I strongly encourage you to go forward and buy iGrafx."

"It's a great product, but all the functionalities need to be exploited in order to get the full value of the investment."

"The solution has helped our organization because instead of writing long documentation for the shop floor, flow charts make it more attractive for the staff to follow up on and carry out procedures."

"The solution is very stable."

More iGrafx Process360 Live Platform pros

Cons

"The process analytics could be a bit easier."

"The solution must be more user-friendly."

"One area for improvement is that, while Celonis has existing APIs for some domains like accounts, it lacks ready-made ones for others, like financial services. This means we need to customize our data channels so the data can be used by Celonis."

"They should provide a community edition license so that everyone can deploy or install it on their own system and get more hands-on experience with the product."

"I'd like to see a couple of algorithms that can better identify the bottlenecks and provide a better view of those bottlenecks."

"The price could be better, but complexity is the biggest problem. Celonis is quite easy to operate once the customizations are done. You need a large amount of skill and knowledge to work with the tool. You need to understand it and know more than the basics."

"They could provide artificial intelligence where, based on data they collect from reference cases, they could give us suggestions."

"The data modeling features could be more intuitive."

More Celonis cons

"There are a few areas iGrafx which could improve, probably the biggest area would be to support iOS as well as PC, so clients don’t have to emulate PC on an iOS platform."

"If the price of the solution was more competitive, it would have made things easier for our company to extend the usage."

"One of the areas in the product with certain shortcomings where improvements are required includes the tool's reporting capabilities."

"It would be nice to have a Spanish user interface available to us."

"This is a tool that covers the low end (e.g. Visio) to high end (e.g. Aris), although it's much less user friendly."

"Visio is more user-friendly."

"They can reduce the cost of the product and make it easily accessible for consultants."

"I would love to see a template and shapes for customer journey mapping."

More iGrafx Process360 Live Platform cons

Pricing and Cost Advice

"It is an expensive solution."

"Pricing-wise, Celonis is a five out of ten right now because my clients just started with the solution. When my clients start looking at scaling Celonis, the cost will grow. Every user has an additional charge, and every gig of data you bring in costs extra."

"The price could be better. If you ask a customer, they will always say it's highly-priced. In my personal opinion, the cost can be at the lower end. I think it's suitable for large organizations at this point in time."

"Celonis is a little more expensive than UiPath."

"I rate Celonis' pricing a ten out of ten because it is expensive."

"Once we try to scale it up, the product becomes expensive."

"The solution is expensive."

"Celonis is expensive. It's not for mid or low-sized enterprises because the license price is high. Overall, it's quite pricey compared to anything else that I have heard about. But the good thing is that they don't charge per user. They charge for the data model."

More Celonis pricing and cost advice

"Our license is a subscription-based model that is per user. The solution is not expensive, I believe a subscription-based model is $10 per user."

"I have heard that the solution's pricing is very competitive."

"My company is trying to replace iGrafx because the license is a little bit expensive."

"The licensing part is one of the problems. Its licensing depends on the number of users, so it sometimes gets expensive."

"Earlier, the licensing part was complex because there were so many modules and elements in the tool. Over the last one and a half years, a lot of work has gone into how the product has priced and positioned its tools in the market."

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Top Industries

By visitors reading reviews

Manufacturing Company

17%

Outsourcing Company

Financial Services Firm

Computer Software Company

Financial Services Firm

13%

Construction Company

11%

Comms Service Provider

11%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	6
Large Enterprise	47

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	5
Large Enterprise	7

Questions from the Community

Which is better - Signavio Process Manager or Celonis?

SAP Signavio Process Manager is a very robust industrial-grade business process modeling tool. It is easy to use and does not require too much technological involvement. This solution has a collabo...

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What is your experience regarding pricing and costs for Celonis?

Celonis pricing is premium and scales primarily on data ingestion volume (APC/Data Capacity) and process scope rather than user seats, with entry deployments typically running $100K to $250K annual...

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What needs improvement with Celonis?

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Comparisons

SAP Signavio Process Manager vs Celonis

Compared 50% of the time

SAP Signavio Process Intelligence vs Celonis

Compared 6% of the time

Microsoft Power Automate vs Celonis

Compared 5% of the time

Automation Anywhere vs Celonis

Compared 5% of the time

UiPath Process Mining vs Celonis

Compared 5% of the time

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ARIS BPA vs iGrafx Process360 Live Platform

Compared 7% of the time

SAP Signavio Process Manager vs iGrafx Process360 Live Platform

Compared 7% of the time

Interfacing Technologies Enterprise Process Center vs iGrafx Process360 Live Platform

Compared 5% of the time

Bizagi vs iGrafx Process360 Live Platform

Compared 5% of the time

Visio vs iGrafx Process360 Live Platform

Compared 4% of the time

More iGrafx Process360 Live Platform Competitors

Product Reports

Buyer's Guide

Celonis

November 2026

Download Celonis product report

Buyer's Guide

iGrafx Process360 Live Platform

October 2026

Download iGrafx Process360 Live Platform product report

Overview

Celonis empowers businesses with process mining, offering automation and AI features that visualize processes, identify bottlenecks, and optimize operations. With seamless integration and user-friendly tools, Celonis adds significant value to businesses aiming for operational efficiency.

Celonis is a leading tool for process mining and optimization, seamlessly connecting with SAP and Oracle systems through pre-built connectors. Its capabilities include visualizing processes, identifying inefficiencies, and optimizing workflows with comprehensive dashboards and action flows. While Celonis scores high on functionality, integration with Microsoft, Azure connectivity, and an improved pricing model are areas for improvement. Training resources and an intuitive interface are essential for users managing frequent updates and complex programming needs. With robust process analysis and automation features, Celonis enhances decision-making and resource allocation.

What key features does Celonis offer?

Process Mining: Visualizes and analyzes business processes to identify inefficiencies.
Automation: Enables streamlined, automated workflows for improved productivity.
AI Capabilities: Enhances process optimization and decision-making with advanced AI.
Integration: Offers pre-built connectors for seamless integration with SAP and Oracle.
Dashboards: Provides comprehensive views of operations to monitor performance.

What benefits or ROI should reviewers look for?

Operational Efficiency: Identifies and resolves bottlenecks, improving workflows.
Resource Optimization: Enables better allocation and utilization of resources.
Informed Decisions: Data-driven insights support strategic decision-making.
Cost Management: Streamlines processes, reducing operational costs.

In finance, procurement, and supply chain, Celonis is utilized to monitor and optimize entire business processes, analyzing data from systems like SAP and Oracle to uncover inefficiencies. Organizations leverage its process analysis and automation triggers for improved performance and resource allocation.

Celonis

iGrafx Process360 Live Platform integrates IDEF0, supports Lean Six Sigma, and offers comprehensive process modeling, making it a versatile choice for industry-specific needs including risk assessment and enterprise object usage.

iGrafx Process360 Live Platform is known for its capabilities in streamlining workflows, process mining, and scenario simulation. While it simplifies the complexities of BPMN, and provides powerful tools for workflow plotting, documentation, and simulation, it faces challenges in ease of linking with new ERP systems, web modeling complexity, and costs. The platform offers predefined templates for easy process creation, yet it lacks depth in reporting tools and has limited multi-language support which could be improved for broader usability.

What are the key features of iGrafx Process360 Live Platform?

IDEF0 Integration: Simplifies process analysis using structured graphical representation.
Lean Six Sigma Support: Enhances efficiency and quality management through integration with Six Sigma methodologies.
Process Simulation: Enables scenario testing to optimize workflows.
BPMN Capabilities: Provides tools for clear representation of business workflows.
KPI Integration: Monitors key performance indicators for continuous improvement.
Collaboration Features: Facilitates teamwork and collaboration during process development.

What benefits should users expect when evaluating iGrafx Process360 Live Platform?

Streamlined Workflows: Efficiently manages and optimizes business processes.
Robust Analysis: Offers deep insights into process performance for decision-making.
Process Mining: Identifies inefficiencies and potential improvements within workflows.
Versatile Application: Suitable for industries like banking and service modeling.

Many industries utilize iGrafx Process360 Live Platform for business process modeling, analysis, and management. It is extensively applied in banking for risk assessment, utilizing its BPM capabilities to adhere to ISO 9000 standards. Service-oriented companies use its process design and repository functions for effective process mining and management, making it a valuable tool in managing complex organizational structures.

iGrafx

Sample Customers

Anheuser-Busch InBev, AXA, Bayer, Cisco, Deloitte, Deutsche Telekom, Hitachi, Kellogg's, Lufthansa, and Whirlpool

Multinational Bank

Buyer's Guide

Celonis vs. iGrafx Process360 Live Platform

September 2026

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