OpenText 360 for SharePoint vs iGrafx Process360 Live Platform comparison

iGrafx and OpenText are both solutions in the Business Process Management (BPM) category. iGrafx is ranked #21 with an average rating of 8.0, while OpenText is ranked #25 with an average rating of 8.3. iGrafx holds a 1.1% mindshare in BPM, compared to OpenText’s 0.9% mindshare. Additionally, 91% of iGrafx users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.

iGrafx Process360 Live Plat...

Read 17 iGrafx Process360 Live Platform reviews

1,583 Views
997 Comparison Views

91% willing to recommend

OpenText 360 for SharePoint

Read 17 OpenText 360 for SharePoint reviews

805 Views
757 Comparison Views

100% willing to recommend

iGrafx Process360 Live Plat...

OpenText 360 for SharePoint

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Executive SummaryUpdated on Dec 18, 2024

OpenText 360 for SharePoint and iGrafx Process360 Live Platform are prominent tools in the document and process management sector, with OpenText showcasing superior integration with Microsoft environments, making it preferable for enterprises using Microsoft solutions, while iGrafx is noted for strong process optimization features suitable for organizations focused on process improvement.

Features: OpenText 360 for SharePoint offers seamless integration with SharePoint, excellent document management, and strong collaboration tools within Microsoft ecosystems. iGrafx Process360 Live Platform includes superior process modeling, robust visualization tools, and comprehensive process optimization capabilities.

Room for Improvement: OpenText could improve its initial deployment time and configuration requirements within Microsoft systems. There is also room for enhancing non-Microsoft environment compatibility. iGrafx could benefit from lowering its initial investment requirements, enhancing UI customization for all users, and improving awareness of its deeper functionalities among customers.

Ease of Deployment and Customer Service: iGrafx Process360 Live Platform is known for its cloud-based rapid deployment and responsive customer service, while OpenText 360 for SharePoint, although requiring more configuration, integrates well with Microsoft support structures once set up.

Pricing and ROI: OpenText 360 for SharePoint often offers lower initial costs due to Microsoft package deals, providing quicker ROI for Microsoft users. iGrafx, while requiring higher initial investment, delivers extensive long-term benefits and ROI through process optimization.

To learn more, read our detailed OpenText 360 for SharePoint vs. iGrafx Process360 Live Platform Report (Updated: December 2025).

Buyer's Guide

OpenText 360 for SharePoint vs. iGrafx Process360 Live Platform

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

iGrafx Process360 Live Plat...

Ranking in Business Process Management (BPM)

21st

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Process Design (19th), Process Mining (9th)

OpenText 360 for SharePoint

Ranking in Business Process Management (BPM)

25th

Average Rating

8.4

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Business Process Management (BPM) category, the mindshare of iGrafx Process360 Live Platform is 1.1%, up from 0.7% compared to the previous year. The mindshare of OpenText 360 for SharePoint is 0.9%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM) Market Share Distribution
Product	Market Share (%)
iGrafx Process360 Live Platform	1.1%
OpenText 360 for SharePoint	0.9%
Other	98.0%

Business Process Management (BPM)

Featured Reviews

Martin Rohde

Solution Consultant at a healthcare company with 51-200 employees

Provides documentation, process mining, simulation, and automation capabilities

If customers want to change the color or the logo, they have to go through every page to verify everything is right. We have a strategic approach for the customer. I was involved in almost 100 sessions where the customers were looking for a one-time process visualization or one-time process mining, not for a long-term association with this tool. The customer's requirements are more tactical than strategic. We had some challenges during this time frame as I was with iGrafx, and electricity costs rose in Germany. One customer stopped a large deal because they had to reduce every non-invested investment due to the electricity bill rising by 500% to 800%.

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Sasikumar Balachandran

Senior BI Lead at Cognizant

Enhancing user experience and data management with effective central repository capabilities

The area of improvement with OpenText 360 for SharePoint is that sometimes there are unexpected service outages. Though these situations are rare, I want to highlight that in case of any outage in the services, because everything is located in SharePoint, there is a chance that reports start failing or dashboards fail, or the system behaves differently. In future updates, I would want to see widgets available in OpenText 360 for SharePoint to interact with third-party tools. For example, when creating a dashboard, having the ability to embed these directly into SharePoint would be beneficial. Currently, I have to use hyperlinks to access other tools such as Tableau or ClickView. If it were possible to merge everything and bring all information from multiple teams (Cognos, ClickView, AWS) into SharePoint as a centralized place, it would be really helpful. That is what I envision for the integrator part.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"One of the biggest plus points of the product stems from the fact that I have never seen any glitches in it."

"Provides a valuable BPMN feature."

"It has simplified compliance with regulations and company standards."

"Another good feature is that the numbering of the shapes in iGrafx is much easier and more convenient, in comparison to what is found in Visio. So far I haven't found anything similar to what I have with iGrafx, in that regard."

"Finding the right symbol and creating links, horizontal and vertical are the features I use."

"The solution's technical support is of good quality since they offer fast and seamless services."

"We found the technical support to be helpful."

"Simulation is most valuable."

More iGrafx Process360 Live Platform pros

"We have manual processes, so the workflow enables us to automate a number of these processes."

"The fact that it allows for the internal sharing of information is very good."

"The collaborative environment for long-term archival or record management is great."

"It's all now on cloud subscription, so you can use all the features without worrying about making the system updates patches."

"We concentrate on the legal industry, such as legal libraries. It's the most structured solution we have used and implemented for five years."

"This solution has good connection and we do not need to migrate everything in order to protect the repository."

"It has a lot of flexibility, and Microsoft does come up with some new additions from time to time."

"The most valuable features are collaboration, traceability, retention of documents, and search."

More OpenText 360 for SharePoint pros

Cons

"It would be nice to have a Spanish user interface available to us."

"The solution could benefit from improvements to its interface. More specifically, when compared to other tools, the process modeling features lack symbols or object types that are used to represent the information or data within the process."

"It can be more user-friendly."

"One of the areas in the product with certain shortcomings where improvements are required includes the tool's reporting capabilities."

"The look and feel, along with the ease of use of the solution's web modeling version, is an area with certain shortcomings."

"Dragging and dropping shapes is not as user-friendly as in Visio. In Visio, it's very easy to work with shapes and in very few minutes you can plot a whole, multi swim-lane, cross-functional process."

"I would love to see a template and shapes for customer journey mapping."

"The price could be more competitive."

More iGrafx Process360 Live Platform cons

"The platform's workflows could be more intuitive and easier to use."

"An area for improvement would be how the platform handles large volumes of documents. It also doesn't provide a very good, robust backup and restore capacity. In the next release, I would like the search technology to be improved."

"Sometimes there are unexpected service outages. Though these situations are rare, I want to highlight that in case of any outage in the services, because everything is located in SharePoint, there is a chance that reports start failing or dashboards fail, or the system behaves differently."

"They need to come with more out of the box solutions, rather than depending on customers to develop them."

"Integration is an area where the solution lacks."

"In the future, I would like to see new features in SharePoint for improved project tracking processes."

"We have a very good time to market tool, and the development platform should be made user-friendly. Mostly, it's just support."

"If I have to really create an internal knowledge management portal, if I have to compare SharePoint and WordPress, WordPress is far, far better in regard to the SharePoint option."

More OpenText 360 for SharePoint cons

Pricing and Cost Advice

"I have heard that the solution's pricing is very competitive."

"Earlier, the licensing part was complex because there were so many modules and elements in the tool. Over the last one and a half years, a lot of work has gone into how the product has priced and positioned its tools in the market."

"The licensing part is one of the problems. Its licensing depends on the number of users, so it sometimes gets expensive."

"Our license is a subscription-based model that is per user. The solution is not expensive, I believe a subscription-based model is $10 per user."

"My company is trying to replace iGrafx because the license is a little bit expensive."

"Pricing is a part of the enterprise agreement that we have."

"SharePoint uses a subscription model."

"There is a license needed to use OpenText 360 for SharePoint and we pay annually. The price of the solution could be less expensive."

"On-premises version is expensive"

"The solution has a very complex pricing model."

"OpenText 360's price varies depending on how long you've been a customer, how many licenses you have, and which products you use."

"It has a reasonable price."

"Its price is reasonable, but its licensing is very complex. This platform contains a number of pieces, and you have to be an expert in reading all the conditions in the license. They should simplify its licensing."

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Top Industries

By visitors reading reviews

Financial Services Firm

16%

Computer Software Company

10%

Manufacturing Company

University

Manufacturing Company

14%

Financial Services Firm

Energy/Utilities Company

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	5
Large Enterprise	7

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	3
Large Enterprise	9

Questions from the Community

What is your experience regarding pricing and costs for iGrafx?

I have heard that the solution's pricing is very competitive.

See all answers

What needs improvement with iGrafx?

See all answers

What is your primary use case for iGrafx?

The solution is used for the documentation and visualization of the main processes. The customers have hundreds or thousands of processes, but they start with the top 20 processes. The next step is...

See all answers

What do you like most about OpenText 360 for SharePoint?

We concentrate on the legal industry, such as legal libraries. It's the most structured solution we have used and implemented for five years.

See all answers

What is your experience regarding pricing and costs for OpenText 360 for SharePoint?

Regarding the licensing setup cost and price overall, the licensing costs are reasonable. As an enterprise organization, we have enterprise service level agreements with customers and Microsoft par...

See all answers

What needs improvement with OpenText 360 for SharePoint?

See all answers

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Product Reports

Buyer's Guide

iGrafx Process360 Live Platform

January 2026

Download iGrafx Process360 Live Platform product report

Buyer's Guide

OpenText 360 for SharePoint

January 2026

Download OpenText 360 for SharePoint product report

Also Known As

No data available

Process 360, Global 360, OpenText Process 360

Overview

The iGrafx Process360 Live Platform is a comprehensive software platform tailored for organizations undergoing digital transformation. Its core functionalities include process mining, process design, simulation, predictive analytics, and AI-based automation. By leveraging these tools, businesses can gain valuable insights into their processes, streamline design and optimization efforts, and harness automation for enhanced efficiency. Whether analyzing existing processes, visually modeling workflows, simulating potential changes, or employing predictive analytics, Process360 Live facilitates a seamless journey towards process intelligence and management, pivotal for modern businesses aiming for operational excellence.

iGrafx

With Process360, businesses can take advantage of enterprise process applications delivered on top of SharePoint that also leverage other Microsoft technologies for content management, collaboration, user interface design, and integrated communications.

OpenText

Sample Customers

Multinational Bank

iTAC Software, AG Alcatel-Lucent, Pacific Life, Deutsche Verbindungsstelle Krankenversicherung Ausland (DVKA)

Buyer's Guide

OpenText 360 for SharePoint vs. iGrafx Process360 Live Platform

December 2025

Free Report: OpenText 360 for SharePoint vs. iGrafx Process360 Live Platform

Find out what your peers are saying about OpenText 360 for SharePoint vs. iGrafx Process360 Live Platform and other solutions. Updated: December 2025.

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