Tungsten Insight vs iGrafx Process360 Live Platform comparison

iGrafx and Tungsten Automation are both solutions in the Process Mining category. iGrafx is ranked #9 with an average rating of 8.3, while Tungsten Automation is ranked #17. iGrafx holds a 0.6% mindshare in PM, compared to Tungsten Automation’s 0.4% mindshare. Additionally, 91% of iGrafx users are willing to recommend the solution, compared to 75% of Tungsten Automation users who would recommend it.

iGrafx Process360 Live Plat...

Read 17 iGrafx Process360 Live Platform reviews

95 Views
55 Comparison Views

91% willing to recommend

Tungsten Insight

Read 3 Tungsten Insight reviews

68 Views
40 Comparison Views

75% willing to recommend

iGrafx Process360 Live Plat...

Tungsten Insight

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Executive SummaryUpdated on Dec 1, 2024

iGrafx Process360 Live Platform and Tungsten Insight are competing products in process optimization and data management. While iGrafx offers benefits in deployment and customer support, Tungsten Insight has superior data integration capabilities.

Features: iGrafx Process360 Live Platform provides process visualization, detailed modeling, and analysis tools. Tungsten Insight offers data analytics, integration capabilities, and extensive reporting features.

Ease of Deployment and Customer Service: iGrafx Process360 Live Platform ensures seamless deployment with a focus on customer support, facilitating efficient integration into existing systems. Tungsten Insight, although more complex to deploy, maintains a comprehensive support structure.

Pricing and ROI: iGrafx Process360 Live Platform balances initial setup costs with favorable ROI through improved process efficiencies. Tungsten Insight requires a higher setup cost but delivers substantial ROI via enhanced data insights.

To learn more, read our detailed Tungsten Insight vs. iGrafx Process360 Live Platform Report (Updated: April 2025).

Buyer's Guide

Tungsten Insight vs. iGrafx Process360 Live Platform

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

iGrafx Process360 Live Plat...

Ranking in Process Mining

9th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Process Design (17th), Business Process Management (BPM) (23rd)

Tungsten Insight

Ranking in Process Mining

17th

Average Rating

7.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

BI (Business Intelligence) Tools (48th)

Mindshare comparison

As of May 2025, in the Process Mining category, the mindshare of iGrafx Process360 Live Platform is 0.6%, up from 0.3% compared to the previous year. The mindshare of Tungsten Insight is 0.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Mining

Featured Reviews

SangameshwarKadole

Senior Process Engineer at Wells Fargo International Solutions

A reasonably stable BPM solution useful for process governance and process mining

The look and feel, along with the ease of use of the solution's web modeling version, is an area with certain shortcomings. The web modeling part can be a bit complex or difficult for new users of the solution. Simplifying the look and feel to make the web modeling part easy to use can greatly improve iGrafx.

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reviewer2005506

Major Account Manager at a computer software company with 51-200 employees

Great reporting and customizations with good reliability

A lot of the improvement is not so much the product as it is how it's deployed; it's about mapping against what you need to improve your processes, whether it's the Kofax kind of shows in the IDP. You've got process orchestration, extraction and robotic process automation, process orchestration, and then mobile. Tracking what you need out of those, either all five together or one of those separated out, is usually what's more critical. They do add capabilities to the tool. However, from our perspective as a consulting organization, the real key is whether you are getting the data you need to improve your process or if your reporting is not providing you with the desired information you need to improve your processes. If there's any negative, it's just the different names, the branding names that the product's gone through. It's confusing.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"iGrafx gives you the capability of documenting your process and then the ability to use it as a tool for analysis to identify the loopholes and shortcomings of your process."

"Finding the right symbol and creating links, horizontal and vertical are the features I use."

"Another good feature is that the numbering of the shapes in iGrafx is much easier and more convenient, in comparison to what is found in Visio. So far I haven't found anything similar to what I have with iGrafx, in that regard."

"Web diagramming and RACI have helped expedite the process, capture, and ownership initiatives of our organization."

"It has simplified compliance with regulations and company standards."

"This product fulfills ninety percent of our needs, and we're happy as users of it."

"We found the technical support to be helpful."

"The solution's most beneficial feature is the 360 approach, where documentation, process mining, simulation, and automation capabilities are in one solution."

More iGrafx Process360 Live Platform pros

"The initial setup is straightforward."

"You can easily customize reporting to pull the fields that interest you."

"It provides the ability to design applications directly."

Cons

"It would be nice to have a Spanish user interface available to us."

"The solution could benefit from improvements to its interface. More specifically, when compared to other tools, the process modeling features lack symbols or object types that are used to represent the information or data within the process."

"It can be more user-friendly."

"With iGrafx, the implementation and the licensing were pretty complex."

"I would love to see a template and shapes for customer journey mapping."

"One of the areas in the product with certain shortcomings where improvements are required includes the tool's reporting capabilities."

"It would be helpful to be able to do more analytics and generate reports on historical documents that have already been uploaded to the server."

"The price could be more competitive."

More iGrafx Process360 Live Platform cons

"If there's any negative, it's just the different names, the branding names that the product's gone through. It's confusing."

"It would be ideal if there were some standard forms that could be customized."

"The initial setup is complex and would be difficult to carry out without any training."

Pricing and Cost Advice

"My company is trying to replace iGrafx because the license is a little bit expensive."

"Earlier, the licensing part was complex because there were so many modules and elements in the tool. Over the last one and a half years, a lot of work has gone into how the product has priced and positioned its tools in the market."

"I have heard that the solution's pricing is very competitive."

"The licensing part is one of the problems. Its licensing depends on the number of users, so it sometimes gets expensive."

"Our license is a subscription-based model that is per user. The solution is not expensive, I believe a subscription-based model is $10 per user."

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Top Industries

By visitors reading reviews

Financial Services Firm

22%

Computer Software Company

11%

Manufacturing Company

University

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about iGrafx?

The solution's technical support is of good quality since they offer fast and seamless services.

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What is your experience regarding pricing and costs for iGrafx?

I have heard that the solution's pricing is very competitive.

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What needs improvement with iGrafx?

If customers want to change the color or the logo, they have to go through every page to verify everything is right. We have a strategic approach for the customer. I was involved in almost 100 sess...

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Comparisons

ARIS BPA vs iGrafx Process360 Live Platform

Compared 25% of the time

SAP Signavio Process Manager vs iGrafx Process360 Live Platform

Compared 25% of the time

Visio vs iGrafx Process360 Live Platform

Compared 17% of the time

Camunda vs iGrafx Process360 Live Platform

Compared 12% of the time

Lucidchart vs iGrafx Process360 Live Platform

Compared 12% of the time

More iGrafx Process360 Live Platform Competitors

No data available

Product Reports

Buyer's Guide

iGrafx Process360 Live Platform

April 2025

Download iGrafx Process360 Live Platform product report

Buyer's Guide

BI (Business Intelligence) Tools

March 2025

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Also Known As

No data available

Kofax Insight

Overview

The iGrafx Process360 Live Platform is a comprehensive software platform tailored for organizations undergoing digital transformation. Its core functionalities include process mining, process design, simulation, predictive analytics, and AI-based automation. By leveraging these tools, businesses can gain valuable insights into their processes, streamline design and optimization efforts, and harness automation for enhanced efficiency. Whether analyzing existing processes, visually modeling workflows, simulating potential changes, or employing predictive analytics, Process360 Live facilitates a seamless journey towards process intelligence and management, pivotal for modern businesses aiming for operational excellence.

iGrafx

Unlock the full potential of your data with Tungsten Insight, a comprehensive solution that combines process monitoring, analysis, and rich visualizations for end-to-end visibility of operational performance and compliance. With unmatched business process awareness, anyone in your organization can analyze and optimize business operations, eliminating the need for IT intervention. Unique visibility enables fast, fact-based decisions before process issues affect customers, while benefits like anytime access to information, limitless scalability, quick implementation, actionable analytics, and optimized data discovery ensure efficient and effective decision-making processes. Tungsten Insight stands as the ultimate choice for organizations seeking to harness the power of their data for improved business outcomes.

Tungsten Automation

Sample Customers

Multinational Bank

Infosys,HMI, krungsri, Cegeka

Buyer's Guide

Tungsten Insight vs. iGrafx Process360 Live Platform

April 2025

Free Report: Tungsten Insight vs. iGrafx Process360 Live Platform

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