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OpenText Process Automation vs iGrafx Process360 Live Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 29, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

iGrafx Process360 Live Plat...
Ranking in Business Process Management (BPM)
32nd
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
17
Ranking in other categories
Business Process Design (19th), Process Mining (17th)
OpenText Process Automation
Ranking in Business Process Management (BPM)
25th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Business Process Management (BPM) category, the mindshare of iGrafx Process360 Live Platform is 1.2%, up from 0.9% compared to the previous year. The mindshare of OpenText Process Automation is 1.1%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM) Mindshare Distribution
ProductMindshare (%)
OpenText Process Automation1.1%
iGrafx Process360 Live Platform1.2%
Other97.7%
Business Process Management (BPM)
 

Featured Reviews

MR
Solution Consultant at a healthcare company with 51-200 employees
Provides documentation, process mining, simulation, and automation capabilities
If customers want to change the color or the logo, they have to go through every page to verify everything is right. We have a strategic approach for the customer. I was involved in almost 100 sessions where the customers were looking for a one-time process visualization or one-time process mining, not for a long-term association with this tool. The customer's requirements are more tactical than strategic. We had some challenges during this time frame as I was with iGrafx, and electricity costs rose in Germany. One customer stopped a large deal because they had to reduce every non-invested investment due to the electricity bill rising by 500% to 800%.
Senthil Natarajan - PeerSpot reviewer
Chief Operating Officer at a outsourcing company with 51-200 employees
The solution enables automation of supply chain and invoice processing with comprehensive integration and workflow capabilities
The main valuable features of OpenText AppWorks are the BPM modules. There is the standard BPM modeler and a case modeler. These are two strong features from the workflow layer. Additionally, the integration capability of the solution is beneficial. With these features, we are able to use OpenText AppWorks for automating supply-chain-related problems, vendor process automations, and invoice automations. We have built almost twenty-plus types of solutions and implemented around three hundred fifty-plus implementations. The solution also allows us to integrate it with our ERP system.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We think iGrafx is well-priced, affordable; you don’t need a lot of license seats, and it has a good, free, downloadable iGrafx Viewer (akin to Adobe Reader)."
"It is one of the top-tier solutions that are available."
"It is very easy to use for describing processes and is very useful in the simulation of the process putting parameters and the metrics process."
"Provides a valuable BPMN feature."
"It has increased accountability by providing defined documentation ownership."
"Overall, the solution is very useful and has good features."
"We found the technical support to be helpful."
"One of the biggest plus points of the product stems from the fact that I have never seen any glitches in it."
"The stability has been perfect over the years; there are no bugs or glitches, it doesn't crash or freeze, it's reliable, and the performance is good."
"We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenText AppWorks, especially those incorporating low-code functionalities, have had a significant positive impact. In some cases, we've observed a remarkable reduction in development time, ranging from 50 to 75 percent. The MTP model and life cycle have facilitated rapid development cycles."
"The good part of OpenText AppWorks is that all of its components are together in one platform, including integration capability, UI capability, and workflow capability."
"Its customer support is reliable and easy to approach."
"From a business perspective, the most valuable aspect lies in the optimization of processes."
"One of the most useful features is the code is customizable, we can make it our own."
"OpenText AppWorks has standard features such as system-to-system and human-to-human integrations, but what I find most valuable in the solution is its monitoring feature that tells you more about your processes, how to restart and how to stop each process, etc."
"In terms of the scalability and the handling of complexity, the customers are satisfied, and we also have confidence in the solution to achieve whatever implementations are required."
 

Cons

"If the price of the solution was more competitive, it would have made things easier for our company to extend the usage."
"The price could be more competitive."
"It can be more user-friendly."
"In the next release, I would like to see more layers like three, four, and five. It might be possible but I haven't seen it yet."
"Visio is more user-friendly."
"I used the single license product. The entire suite can manage complex organizations, linking it with ERP, but it is not so easy to link it to a new ERP."
"This is a tool that covers the low end (e.g. Visio) to high end (e.g. Aris), although it's much less user friendly."
"The solution could benefit from improvements to its interface. More specifically, when compared to other tools, the process modeling features lack symbols or object types that are used to represent the information or data within the process."
"The solution needs to continue to enhance the low-coding feature within the product itself."
"AppWorks is pretty expensive."
"There could be some improvements with the low code design part. It could be more customizable and more user friendly."
"There is room for improvement in the pricing structure."
"From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model."
"The integration could improve."
"OpenText AppWork's low-code capabilities can be enhanced by integrating them with AI offerings like Aviator."
"The crucial missing element is the archival function."
 

Pricing and Cost Advice

"Our license is a subscription-based model that is per user. The solution is not expensive, I believe a subscription-based model is $10 per user."
"Earlier, the licensing part was complex because there were so many modules and elements in the tool. Over the last one and a half years, a lot of work has gone into how the product has priced and positioned its tools in the market."
"I have heard that the solution's pricing is very competitive."
"My company is trying to replace iGrafx because the license is a little bit expensive."
"The licensing part is one of the problems. Its licensing depends on the number of users, so it sometimes gets expensive."
"There is a user-based perpetual license."
"Pricing for OpenText AppWorks, specifically in the Indian market, is reasonable, but I'm not aware if it's still reasonable outside of India. The licensing cost is based on the number of licenses and the number of users. OpenText AppWorks has different licensing options."
"The price is on the higher side."
"The licensing cost varies based on several factors, such as the size of the customer and the domain URL."
"AppWorks is pretty expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Construction Company
11%
Comms Service Provider
9%
Healthcare Company
8%
Financial Services Firm
10%
Construction Company
10%
Insurance Company
8%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise5
Large Enterprise7
By reviewers
Company SizeCount
Small Business7
Large Enterprise3
 

Questions from the Community

What is your experience regarding pricing and costs for iGrafx?
I have heard that the solution's pricing is very competitive.
What needs improvement with iGrafx?
If customers want to change the color or the logo, they have to go through every page to verify everything is right. We have a strategic approach for the customer. I was involved in almost 100 sess...
What is your primary use case for iGrafx?
The solution is used for the documentation and visualization of the main processes. The customers have hundreds or thousands of processes, but they start with the top 20 processes. The next step is...
What is your experience regarding pricing and costs for OpenText AppWorks?
From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model. They have to go with a perpetual model, which makes it look crazy initially. But over a period, i...
What needs improvement with OpenText AppWorks?
They can improve the UI capability. Recently, they launched a low-code platform, called entity modeling, which they can enhance further. It would be beneficial if OpenText ( /products/data-express-...
What is your primary use case for OpenText AppWorks?
We primarily use OpenText AppWorks ( /products/opentext-appworks-reviews ) for automating supply chain-related problems, vendor process automations, and invoice automations. We have our own product...
 

Overview

 

Sample Customers

Multinational Bank
Red Deer County, DHFL Pramerica Life Insurance, Bangkok Airways, PBS, CIZ (Netherlands Ministry of Health), The Dutch Ministry of Defence, Mercer
Find out what your peers are saying about OpenText Process Automation vs. iGrafx Process360 Live Platform and other solutions. Updated: August 2026.
909,948 professionals have used our research since 2012.