Competitor
# Comparisons
Rating
Buyer's Guide
IT Operations Analytics
November 2022
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Abhishek Mangal - PeerSpot reviewer
Automation Consultant at a computer software company with 10,001+ employees
Real User
Top 10
Reasonably priced, stable, scalable and feature-rich
Pros and Cons
  • "The Event Management feature is quite valuable."
  • "They should consider including Chatbot."

What is our primary use case?

Moogsoft is primarily used by our clients for event management.

What is most valuable?

The integration with Event Management works quite well.

The Event Management feature is quite valuable.

We use a variety of features, such as event correlation, noise impression, auto ticket incident, and AIOps-based discovery.

What needs improvement?

As a SaaS-based solution, Moogsoft is not mature.

Customers have expressed a strong desire for improved integration. It's fine if the API is available and the AVI is exposed.

They need to add more capabilities to monitoring, event management, reporting, and event correlation, for example, for an end-to-end solution, and a unified dashboard would be beneficial.

They should consider including Chatbot. 

If Moogsoft can provide the chatbot as a built-in feature, it will be a complete package for cognitive services to vendor cost automation. Alternatively, they could allow us to integrate with a third-party chatbot, which would be beneficial.

For how long have I used the solution?

I have been working with Moogsoft for more than three years.

What do I think about the stability of the solution?

Moogsoft is a stable solution.

What do I think about the scalability of the solution?

It's a scalable product.

Our customers own Enterprise companies.

How are customer service and support?

I have not contacted technical support because, as consultants, we are not hands-on, and haven't had any reason to contact them.

Which solution did I use previously and why did I switch?

We work with several solutions mainly regarding the capabilities. For example, AlgoSec, as well as NetPrem are used more for security purposes, and for IT, related projects we use Moogsoft, BigPanda, and Service Titan.

How was the initial setup?

We are in consulting and not involved with the implementation.

What's my experience with pricing, setup cost, and licensing?

The price is reasonable. 

When compared to other solutions, it is quite good.

What other advice do I have?

I am a consultant specializing in intelligence solutions such as AIOps, and AIOps using, Cognitive, and NLP machine learning.

From a capability standpoint, the solution is good if it fits in your environment and has integration. Otherwise, some configuration is required.

We provide a high level of recommendation to our customers.

Moogsoft is a good tool to use.

I would rate  Moogsoft an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
IT Operations Analytics
November 2022
Get our free report covering , and other competitors of Evanios. Updated: November 2022.
657,849 professionals have used our research since 2012.