Service and Support
Customers describe OPS/MVS Automation Intelligence’s technical support as knowledgeable and responsive, though not always proactive. High-priority issues receive swift attention, and second-level support efficiently resolves complex problems. Users appreciate the friendly, professional, and helpful service, with quick solutions and a willingness to assist during upgrades. Despite occasional complexities with first-level contacts, support personnel are dedicated and effective, ensuring user satisfaction. Support collaborates on international calls to address root causes.
Deployment
Initial setup of OPS/MVS Automation Intelligence ranged from straightforward to complex depending on the experience level with the system. While some needed support and found it challenging due to conversions and system integrations, others found the documentation clear and the process simple. Long-time users highlighted stable updates and adaptations to new features. Assistance from external experts and initial training further facilitated the setup.
Scalability
Many users find OPS/MVS Automation Intelligence highly scalable across large environments. The system integrates well into mainframes, managing extensive tasks effectively. While most have not faced scalability issues, a few mention potential challenges with specific components or modern environments needing more advanced automation features. The adaptability to enterprise needs demonstrates flexibility, with seamless performance during expansions or updates, making scalability largely efficient and hassle-free for a wide range of operational scenarios.
Stability
CA OPS/MVS Automation Intelligence displays strong stability, with users reporting it rarely crashes. Previous issues have been resolved, leading to high reliability. Instances of downtime or crashes are minimal and typically linked to user errors or scripting issues rather than the software. Many report not encountering any stability problems after years of use. Past versions had occasional issues, but recent updates ensured a robust performance. Stability concerns, if any, are usually manageable and quickly addressed.
