Service and Support
Users have mixed experiences with Dell CloudIQ's support. Some report strong customer service, prompt responses, and knowledgeable staff. They appreciate notifications about potential hardware failures. Others find challenges with contacting support, noting a decrease in quality since EMC's acquisition. While some have minimal contact due to a lack of issues, others required assistance during server changes and found support satisfactory, rating it four out of five. Despite some access misunderstandings, functionality issues remain minor.
Deployment
Users found Dell CloudIQ's initial setup mostly straightforward, with some noting medium complexity. Some required clusters to be uploaded, taking up to a day, or configuring support systems, taking minutes. A few spent weeks integrating infrastructure and appliances. Many highlighted ease of deployment without needing external vendors, often managing setup themselves. Some setups were completed in 45 minutes, while others appreciated quick deployment and scalability rated nine out of ten.
Scalability
Dell CloudIQ's scalability is highly regarded. Users in storage and backup sectors report ease in user and device expansion without encountering significant hurdles. Although some hardware limitations exist, it supports various business sizes effectively. Users note that compatibility should be considered for optimal benefits, but the experience is mostly positive in terms of stability and scaling functionality. There's a consensus on the platform's ability to adapt to growing needs within technology constraints.
Stability
Dell CloudIQ's stability surpasses other EMC models, with users noting its resilience. Many have not faced any stability issues, indicating strong performance. Compared to VMware and Veritas, Dell CloudIQ has demonstrated fewer vulnerabilities over four years. It remains compact and optimized. Users frequently rate its stability nine out of ten. CloudIQ exhibits high stability, contingent on a robust infrastructure.
