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OpenText AI Operations Management Reviews

Vendor: OpenText
3.9 out of 5
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What is OpenText AI Operations Management?

OpenText AI Operations Management centralizes event correlation and monitoring across infrastructures, prioritizing scalability and automation for efficient alert management. It empowers organizations with transparency and insights essential for effective IT resource management in hybrid cloud environments.

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OpenText AI Operations Management is the #8 ranked solution in top Event Monitoring solutions, #11 ranked solution in top IT Operations Analytics solutions, and #29 ranked solution in top Cloud Monitoring Software. PeerSpot users give OpenText AI Operations Management an average rating of 7.8 out of 10. OpenText AI Operations Management is most commonly compared to Zabbix: OpenText AI Operations Management vs Zabbix. OpenText AI Operations Management is popular among the large enterprise segment, accounting for 52% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 11% of all views.
Buyer's Guide
OpenText AI Operations Management
December 2025
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OpenText AI Operations Management mindshare

Product category:
Event Monitoring
As of December 2025, the mindshare of OpenText AI Operations Management in the Event Monitoring category stands at 7.2%, up from 6.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Event Monitoring Market Share Distribution
ProductMarket Share (%)
OpenText AI Operations Management7.2%
ServiceNow IT Operations Management14.3%
OpsRamp12.0%
Other66.5%
Event Monitoring

PeerResearch reports based on OpenText AI Operations Management reviews

TypeTitleDate
CategoryEvent MonitoringDec 29, 2025Download
ProductReviews, tips, and advice from real usersDec 29, 2025Download
ComparisonOpenText AI Operations Management vs ServiceNow IT Operations ManagementDec 29, 2025Download
ComparisonOpenText AI Operations Management vs BMC Helix Operations Management with AIOpsDec 29, 2025Download
ComparisonOpenText AI Operations Management vs OpsRampDec 29, 2025Download
Suggested products
TitleRatingMindshareRecommending
Zabbix4.2N/A95%108 interviewsAdd to research
Splunk Enterprise Security4.2N/A94%374 interviewsAdd to research
 
 
Key learnings from peers
Last updated Dec 7, 2025

Valuable Features

OpenText AI Operations Management offers event correlation, centralized dashboards, scalability, automation of tasks, integration with various tools and vendors, and transparency. Users appreciate its ability to consolidate alerts, manage infrastructure efficiently, and offer detailed insights into performance. Its adaptability allows for seamless operation across networks, servers, and applications, improving the overall management of IT resources. Users value its powerful data integration and analytics features, enhancing operational efficiency and decision-making capabilities.
  • "OpenText AI Operations Management has an agent system where you can directly add plugins and collect metrics and logs, and it is really difficult to collect these kinds of things such as metric data with other systems, but it is easier with this platform."
  • "I rate OpenText Operations Bridge as a solid nine on a scale of one to ten."
  • "The most valuable aspect of Operations Bridge for us is its integration capabilities."

Room for Improvement

OpenText AI Operations Management struggles with initial setup complexity and high costs. Users report performance issues and desire improved scalability, integration, and a more user-friendly interface. Flash and Java removal and better event correlation are needed, along with a simplified architecture and licensing. Stability, technical support, and comprehensive AI integration also require enhancement. The interface's visual appeal and predictive analytics need refinement, while easier reporting and dashboard improvements are prioritized.
  • "The predictive analytics feature is very close to being integrated, but it is not fully integrated at this time."
  • "The dashboards from OpenText Operations Bridge, when compared to those from Splunk, are less visually appealing."
  • "We need improvements in delivering quality reports from OBM and in integrating Operations Bridge with other components like UCMDB for asset discovery."

ROI

OpenText AI Operations Management can offer significant return on investment, reaching up to 90% when Orchestration integrates effectively. Many have seen enhanced implementation speed and market presence due to its intuitive framework. The integration with other systems is impressive, with substantial time savings of about 30%. Some are experiencing efficient outcomes, although others are still progressing toward full maturation, delaying their ability to assess return on investment accurately.

Pricing

OpenText AI Operations Management offers flexible pricing based on selected modules, which can include Micro Focus products like Operations Bridge. While affordable to some, it's often considered expensive, particularly for smaller companies. Pricing is competitive, but setup costs can be high, and the licensing model is complex and unit-based, requiring careful estimates. Despite these challenges, the solution provides significant value through automation and cost savings, as its advanced features justify the investment for larger organizations.
  • "The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices and features such as infrastructure monitoring, analytic dashboard, and business dashboard in your model."
  • "As OpsBridge is a suite of products bundled together, you may find yourself paying for software functionality that you don't actually use, e.g. Real User Monitor (RUM)."
  • "The cost is very high."

Popular Use Cases

Organizations primarily use OpenText AI Operations Management for monitoring hybrid infrastructures, integrating various tools and dashboards onto a single platform. It simplifies event management by correlating and consolidating data from servers, networks, and applications. This integration supports incident management, event automation, and centralized infrastructure monitoring, aiding in efficient issue resolution. OpsBridge serves large enterprises requiring scalable monitoring across diverse infrastructures, integrating with numerous systems to streamline monitoring and automate processes.

Service and Support

OpenText AI Operations Management has varied customer service experiences. While some describe technical support as helpful and reliable, others highlight delays and lack of expertise. Response time and issue resolution are inconsistent, with dependence on who handles the case. Offshored support makes communication challenging. Users appreciate dedicated and skilled support but note improvements are needed in some regions and for specific cases. Some find local partners and general inquiry support beneficial.

Deployment

OpenText AI Operations Management's initial setup generated mixed opinions. Some users found it straightforward with useful documentation, while others noted significant complexity and challenges with integration, documentation, and administrator training. There were instances of smooth implementations, but many required careful planning due to architectural considerations. Some encountered difficulties relating to network design and data collection needs. Overall, expertise and careful setup design were frequently necessary for successful implementations.

Scalability

OpenText AI Operations Management exhibits impressive expandability, adapting smoothly to large deployments despite some manual configuration needs in certain scenarios. It accommodates substantial user bases, manages extensive infrastructure, and handles numerous data sources effectively. Although occasional tuning is necessary, its flexibility and capacity to scale are widely praised. This platform meets scaling needs in varied organizational contexts, offering significant capabilities for managing complex environments and workloads.

Stability

OpenText AI Operations Management exhibits strong stability, with multiple users commending it for being reliable. Earlier versions faced typical lifecycle challenges, but recent updates have enhanced performance considerably. Some users report occasional difficulties related to environmental factors and integration with third-party connectors. While a few note that stability varies across modules, most find it a robust platform. High availability configurations are recommended for optimal performance, especially in extensive infrastructures.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our OpenText AI Operations Management Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business8
Midsize Enterprise7
Large Enterprise27
By reviewers
By visitors reading reviews
Company SizeCount
Small Business65
Midsize Enterprise23
Large Enterprise94
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
11%
Manufacturing Company
11%
Performing Arts
9%
Computer Software Company
7%
Outsourcing Company
6%
Transportation Company
4%
University
4%
Media Company
4%
Educational Organization
4%
Government
4%
Healthcare Company
4%
Comms Service Provider
4%
Logistics Company
3%
Non Profit
3%
Insurance Company
3%
Hospitality Company
3%
Retailer
3%
Construction Company
2%
Legal Firm
2%
Real Estate/Law Firm
2%
Wholesaler/Distributor
1%
Energy/Utilities Company
1%
Marketing Services Firm
1%
Recreational Facilities/Services Company
1%
Leisure / Travel Company
1%
Consumer Goods Company
1%
International Affairs Institute
1%
Wellness & Fitness Company
1%
Pharma/Biotech Company
1%

Compare OpenText AI Operations Management with alternative products

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Learn more about OpenText AI Operations Management

OpenText AI Operations Management offers comprehensive solutions for event correlation, integration, and centralized alert management. With capabilities that streamline operations, this tool supports efficient IT management across AWS, GCP, and on-premises environments. Despite requiring improvements in performance and usability, its robust reporting and seamless monitoring provide valuable insights for root cause analysis. Users leverage this platform to integrate event data, automate incidents, and manage hybrid infrastructures effectively, making it a key component in enhancing service perspectives globally. Its heavy architecture and reliance on Java and Flash, coupled with complex licensing and pricing, necessitate attention to functionality and support areas.

What are the key features of OpenText AI Operations Management?
  • Event Correlation: Integrates and correlates event data for improved incident response.
  • Centralized Alerts: Raises alerts efficiently to streamline IT operations.
  • Comprehensive Dashboard: Consolidates information for better visibility.
  • Hybrid Cloud Support: Manages AWS, GCP, and on-premises environments.
  • Automation: Enhances operations with server automation and performance management.
What benefits do users find with OpenText AI Operations Management?
  • Operational Efficiency: Streamlines IT processes for quicker issue resolution.
  • Transparency: Offers robust reporting and data centralization for clarity.
  • Resource Management: Improves management of IT resources and service perspectives.
  • Scalability: Accommodates growth with flexible architecture.
  • Noise Reduction: Decreases event noise to enhance response efficiency.

OpenText AI Operations Management is widely implemented in industries requiring comprehensive monitoring capabilities. Organizations benefit from its ability to consolidate tools and manage events effectively across hybrid environments. The integration of incident automation and performance evaluation tools is particularly beneficial for those looking to enhance compliance support and reduce response times. Despite some challenges, the platform remains a valuable asset in managing complex IT environments and improving operational effectiveness.

OpenText AI Operations Management was previously known as Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics.

OpenText AI Operations Management customers

GE Money Bank, Bank AlJazira, Tech Mahindra

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Product Categories

Product Categories
Event Monitoring
IT Operations Analytics
Cloud Monitoring Software

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OpenText AI Operations Management Reviews Summary
Author infoRatingReview Summary
Product Line Manager at a tech consulting company with 11-50 employees3.5I'm a product manager comparing monitoring tools, and I find OpenText AI Operations Management easy to use with strong metric collection, though its UI is outdated and predictive features like anomaly detection need more integration and customization.
Data Platforms Manager at a media company with 5,001-10,000 employees4.5We use OpenText Operations Bridge primarily for event correlation, automating ticket management with SMAX integration. It efficiently handles alerts but lacks visual appeal compared to Splunk. Despite this, it significantly reduces manual intervention in managing processes.
Performance & Monitoring Supervisor at Saudi Telecom Company4.5As a user of OpenText Operations Bridge, I appreciate its infrastructure and application monitoring capabilities, enhanced by the powerful data lake and server automation. However, consulting support and the complex creation process could be improved. The ROI and integration are impressive.
Senior System Engineer at Novell4.0I used OpenText Operations Bridge as an umbrella for various monitoring systems, integrating tools like Zabbix and Prometheus. It offered comprehensive tools for application performance and user experience models, though I lack information on its newer features.
Vice President at Multi Commodity Exchange Of India3.5We use OpenText Operations Bridge primarily for its integration capabilities between systems like Sfax and OBM. While valuable for integration, it requires improvements in report quality and integration with components like UCMDB. Our ROI is still undetermined as we mature with the product.
Senior System Engineer at Novell4.0I use Micro Focus Operations Bridge for monitoring on-premise and cloud infrastructure, valuing its universal functionality and dashboard features. However, it's resource-intensive, making it more suitable for larger organizations. It surpasses other solutions by offering comprehensive monitoring capabilities.
Senior Analyst at a consumer goods company with 10,001+ employees3.5No summary available
Co-Founder at Nobius ITNo summary available