We have clients like Yamaha, the motorcycle company. There's a project here in Brazil where they've adopted the full BMC ITSM suite, including operations management.
BMC Helix Operations Management with AIOps' predictive analytics positively impacted proactive problem-solving capabilities. It has been the most interesting part of the solution! It provides detailed analytics that gives you a deep understanding of your infrastructure and recurring issues/problems. It really predicts the problems.
The real power is in the predictive capabilities. The AI and machine learning components get smarter over time, helping you anticipate problems.
BMC Helix really excels in pinpointing the root cause of problems quickly. Think of it as the "manager of managers." You likely have various monitoring tools like Zabbix, Dynatrace, Azure, etc., alongside CMs. BMC Helix gathers data from all of these sources, processes it, and continuously gets smarter through its AI.
It learns your infrastructure's baseline behavior. When something deviates from that baseline, it gathers more data from logs and other sources, compares everything, and can even predict something like a server failing in five days. Imagine it analyzes a complex cluster issue and suggests, "There's a 33% chance the root of this problem originates from this specific server or cluster."
It's incredibly intelligent and offers support, unlike anything I've seen for IT and infrastructure management.
