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Buyer's Guide
Robotic Process Automation (RPA)
September 2022
Get our free report covering Microsoft, UiPath, Microsoft, and other competitors of WinAutomation by Softomotive. Updated: September 2022.
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Tej Mirthinti - PeerSpot reviewer
Founder at NEARverse Labs
Real User
Easy to set up with great automation of data entry capabilities
Pros and Cons
  • "It was very smooth and very seamless to create automations."
  • "They have tied the deployment with the Pega BPM product, the robot manager. You need to have the BPM installed."

What is our primary use case?

My experience was predominantly Pega Robotic solutions. I worked as an individual contributor with the developers. And I worked with the team, I led a team of five members in the last organization.

We worked in insurance. My last couple of projects were in insurance. It is mostly back-end process automation, like manual tedious tasks. One of the latest use cases we worked on was for creating third-party cases for dubious claims. Every insurance agency has an investigative third-party company that investigates dubious claims. Every time we have to log a claim, it was a very tedious task. Previously, each day, users would log about 150 claims with the third party and each one would take five to six minutes. We have automated this process.

What is most valuable?

The data entry and the automation of data entry are the most valuable aspects of the product. It was very smooth and very seamless to create automations. There was no scope for any errors and it was really error-free. That really helped us.

The initial setup was pretty easy.

What needs improvement?

There aren’t many areas for improvement. The process itself was really fine. There was no unnecessary jargon and unnecessary steps.

In one of the past projects, however, I observed they made it unnecessarily complex by, let's just say, exporting a screenshot at the end of each step which was cumbersome - especially when you could just save it in a drive locally or a shared drive. Extra necessary steps just make the automation complex. You really need to think out the process and simplify as much as possible to avoid complexity.

I would like to see some features improved that are already in there. One thing is the ease of deployment. They have integrated the deployment. They have tied the deployment with the Pega BPM product, the robot manager. You need to have the BPM installed. On top of that, you need to install this robotic manager solution. I understand that they want to tie their products together and make customers use both or all of their products in one suite; however, it can be annoying. It makes things unnecessarily complex. It would have been great if they just provided a standalone deployment system.

Features-wise, I'd like to see the OCR Optical Character Recognition. Pega is way behind its competitors in terms of OCR implementation and OCR capabilities. I'd like to see that improve. I haven't personally tried out many OCR solutions, however, on a proof of concept level, we did a few things and there is significant room for improvement there.

For how long have I used the solution?

I've been working with RPA solutions for about five years now. I’ve used Pega from the beginning. My entire RPA experience was predominantly with Pega Robotics and also WinAutomation. It’s been around four years now.

What do I think about the stability of the solution?

The solution was stable. There were no bugs or glitches and it didn’t crash or freeze. It was reliable.

What do I think about the scalability of the solution?

Just in the UK, there were about seven to eight people using the solution. It is not done 24 hours a day. There are no dedicated resources. Manually, we may work on it for one to two hours a day. Once it’s deployed, just one or two machines are needed to run the solution.

I have found the solution to be scalable.

Pega Robotics itself makes solutions really scalable. If you want to integrate it into this process with existing automation, you could just plug in this project to the existing ones. The scalability is really good.

How are customer service and support?

I personally have dealt with multiple issues and have gotten support from them. The response time is definitely quick. The turnaround time is good. However, when solutions get tricky, where the answer is not straightforward, and there is research that needs to be done, they take time. That is quite understandable. However, it would've been great if solutions were provided quicker. You don't reach out to them unless it is absolutely essential. First, you try to fix it internally. Once you reach out to them, it’s vital to get a quick resolution. Therefore, that turnaround time is imperative.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I also have experience with WinAutomation.

How was the initial setup?

This use case itself is not that complex, which meant the setup was easy. It is pretty much a straightforward solution. It is A to B to C. There were no exceptions. On paper, it was a very good solution with a good process and a very stable process at that, which made things easy. Some are relatively easy to implement. They vary. I’ve had others that were harder in the past.

The last project was entirely an individual project. For the deployment, we tested along with the user. We did user acceptance testing. Once it was approved by everyone, we did a pilot run, and then we handed this over to the deployment team. They deployed it. They were a team of six or seven members. They handled setups individually as well. Typically there are not more than three hands on an entire solution. Once the solution was handed over to the client, it took them a day or two to set everything up.

Maintenance is handled via tickets. If there are any improvements to be made, we get tickets and resolve the issue. The engineers typically work on the solution and fix anything. Upgrades depend on the ticket's priority. It’s allocated to whoever has time to pick it up and action the maintenance.

What was our ROI?

The ROI is good. RPA, in general, provides a good return on investment. Pega Robotics is not an exception. They’re exceptionally good

What's my experience with pricing, setup cost, and licensing?

Licensing is based on the number of machines that you deploy it on. Usually, it is based on the other products you buy per anum or per machine. In Pega Robotics, it is based on the number of solutions you deploy and the number of times you run. The cost is variable. My previous client worked based on this hourly model, the number of robots and the number of solutions that are run. They also provided per machine.

Pega doesn't just provide these robotic solutions. It comes with their BPM products as well. It depends on what the client uses. If the client uses this along with the BPM products, They might get added discounts, et cetera. Every contract is unique.

What other advice do I have?

I’m a customer and end-user.

We started with the eighth version. The last one I used was 19.1. Until the latest build from February, we used the 19 version, the 19.1s. We stopped using the solution in February.

I’d rate the solution seven out of ten.

If a person is familiar with the .NET framework, it will be a great visual studio in general. Plus, picking up Pega Robotics will be very easy for them. It’s good in general to brush up on programming skills, along with Pega Robotics. If you need to add capabilities out of the scope or out of the realm of abilities of the tool, programming is essential to customize your solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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reviewer1454436 - PeerSpot reviewer
RPA Developer at R-Path Automation
Real User
Top 20
Helpful support, has an impressive breadth of RPA commands, and a community edition is available
Pros and Cons
  • "The features I most appreciate are the built-in version control system, historical log, audit trail features, and the breadth of RPA action commands included out of the box."
  • "I would like to see a comment feature that allows you to embed comments/notes into an action sidebar, without having to actually take up a line of code in order to write such a statement."

What is our primary use case?

I primarily use Automation Anywhere A2019 to professionally develop RPA bot solutions for our clients and our own internal uses.

I personally use the free community edition for personal practice and personal projects outside of a work environment. 

Our organization has A2019 Enterprise on an on-premise server, but for my home use, I simply log in to my community edition account from my own desktop computer. 

Our clients use a variety of on-premise and cloud-deployed installations for whatever their specific use case is. 

How has it helped my organization?

Automation Anywhere has presented us with a platform that is easily accessible from a web interface, enabling us to write code for RPA scripts without having to download a dedicated software application.

It has provided us with a robust set of RPA actions, making it both easier and quicker to develop functional scripts. AA has continually listened to our feature requests and customer insights and maintained a positive relationship with us on that front. 

It has also presented us with an active AA developer community and bot store, allowing us to learn from the best practices of others. 

What is most valuable?

The features I most appreciate are the built-in version control system, historical log, audit trail features, and the breadth of RPA action commands included out of the box. 

I also like the credential locker functionality and think that feature was developed in a logical, clear, and helpful manner.  

It is nice being able to develop and manage/schedule scripts from the same web browser interface, but there are times I wish that the bot developer screen was made more user friendly. Some of my recommendations for solutions of that nature are listed below. 

What needs improvement?

I would like to see a button on the bot developer web page that allows you to "expand all" and "close all" actions, folding them up into their respective "Steps".  

I would like to see a comment feature that allows you to embed comments/notes into an action sidebar, without having to actually take up a line of code in order to write such a statement. 

I would like to see a dedicated XPath web interaction drag and drop action that allows you to click/interact with websites via an XPath query. This way, you are not required to use the recorder action to gain this functionality. 

I would like to see an option allowing you to change the color scheme of the bot developer page, so you can use colors that are less harsh on the eyes when developing a script. A simple dark mode skin would be nice as well. 

For how long have I used the solution?

I have been using the A2019 Enterprise platform for several months now, but have been using the Automation Anywhere Community Edition for about one year. 

What do I think about the stability of the solution?

The stability of the solution is good, although as expected, there are periodic growing pains associated with the rapid development and rolling out of the A2019 platform.

In general, the platform has grown more robust with each release, and I expect its stability and functionality to only improve over time. 

What do I think about the scalability of the solution?

I believe it is scalable and valuable to any organization looking to implement an RPA solution within their organization. 

How are customer service and technical support?

I have only used customer support once, but the support team member I spoke with was very friendly, knowledgeable, and helpful. 

Which solution did I use previously and why did I switch?

I previously have used and experimented with several different RPA platforms, including but not limited to Workfusion, UiPath, Blue Prism, Microsoft Power Automate, WinAutomation, Robin, and somewhat similar to RPA - AutoHotkey. 

What was our ROI?

As an RPA developer, I do not personally have a number to share here that would reflect our organization's ROI. 

What's my experience with pricing, setup cost, and licensing?

As an RPA developer, I do not personally have much to say about this topic. I find the license pricing to be competitive and reflective of the pricing models throughout the RPA space, and I believe there is a lot of value in continuing to maintain the free community edition platform. 

Which other solutions did I evaluate?

As I listed above, I have experimented/evaluated just about all of the market-leading options as well as the most popular options that are currently growing in recognition in the RPA space. 

What other advice do I have?

I have done my best to outline my thoughts about the Automation Anywhere platform here, and do not have anything else specific to share. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Geroge Tzifas - PeerSpot reviewer
Chief Operating Officer at NGMROBOTICS LTD
Real User
Top 20
Easy to set up, stable, and very easy to use
Pros and Cons
  • "The initial setup isn't too difficult."
  • "Technical support needs to be able to respond quickly to queries. Right now, they are much too slow."

What is our primary use case?

Currently, we are in an active search with a provider for on-premise, and therefore we use it to automate our process of moving our permits to electric housing and preparations.

What is most valuable?

We use the solution for building processors and it's really easy to use for this task. It gives you another way to move the path. 

With Microsoft, there are a lot of great process management tools. 

The initial setup isn't too difficult.

What needs improvement?

The availability could be a bit better.

Technical support needs to be able to respond quickly to queries. Right now, they are much too slow.

I'd like it if it were possible to have the solution as an on-premises installation, however, that is not possible. It only is available on the cloud.

For how long have I used the solution?

I've been working with the solution for the last six or seven months. It's been less than a year at this point. We haven't used it for very long yet.

What do I think about the stability of the solution?

Power Automate, compared to Softomotive's product, offers the most in terms of versatility. Stability is not an issue. It has been very good for this product. We did not have that kind of problem with our customers or any installation. We don't seem to have to deal with bugs or glitches. It doesn't crash or freeze. We're happy with it.

What do I think about the scalability of the solution?

At the moment, we have 80 professional developers on our team that work with the product. On top of that, we have various companies that use it. We have 50 or so different customers using the cloud.

We use the product regularly. We're on it on a daily basis.

Scalability is very, very easy to accomplish. If a company needs to expand the solution, it can do so easily.

How are customer service and technical support?

The solution's technical support isn't that great. They could be better. They're slow to respond when there are issues. They really need to be faster in this regard.

Which solution did I use previously and why did I switch?

We also work with Softomotive WinAutomation as well as ProcessRobot. Using more than one solution allows us to cross-manage better.

How was the initial setup?

The initial implementation wasn't too hard, or, at least, that was my understanding. I didn't directly participate. However, I did not notice the team dealing with any complexity. It's pretty straightforward. Any organization shouldn't have too many problems setting it up.

The maintenance of the license is largely handled by Microsoft. We handle everything else.

What about the implementation team?

We handled the implementation in house. We did not need outside help and we did not hire an integrator or consultant or any person of that nature. We handle the implementation for the customers if we need to.

What's my experience with pricing, setup cost, and licensing?

The licensing itself isn't that great. That said, the solution is very cheap. It's on the lower end in terms of price, if you look at the entire market. It's rather affordable.

What other advice do I have?

We're Microsoft partners.

We're using the latest version of the solution right now.

I would definitely recommend the product to other organizations. Overall, we've been pretty happy with it, even though we haven't used it for too long.

In general, I would rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Biswajit Mohanty - PeerSpot reviewer
Senior Manager - RPA & Transition at a financial services firm with 10,001+ employees
Real User
Top 5Leaderboard
Useful for low and medium complexity work and easy to learn and use, but needs better stability, support, and integration with third-party tools
Pros and Cons
  • "It is very easy to learn and use. It is quite useful for any sort of back-office work. Any kind of work with low and medium complexity is very doable in ProcessRobot. For higher complexity, some refinement is required, but it is doable."
  • "It should be more stable, and their technical support should be faster. It should also have more integration with tools from other vendors, such as SAP and Oracle, and technology partners, such as Salesforce."

What is most valuable?

It is very easy to learn and use. It is quite useful for any sort of back-office work. Any kind of work with low and medium complexity is very doable in ProcessRobot. For higher complexity, some refinement is required, but it is doable.

What needs improvement?

It should be more stable, and their technical support should be faster.

It should also have more integration with tools from other vendors, such as SAP and Oracle, and technology partners, such as Salesforce.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

It is not very stable. They're working on the refinements. I would rate it a six or seven in terms of stability.

What do I think about the scalability of the solution?

It is scalable but not to an optimum level. It is more scalable than WinAutomation, but it is not as scalable as UiPath or Automation Anywhere where you can scale to 50 bots at a time.

We have 20 to 30 users of this solution. In terms of increasing its usage, it depends on the customers. Customers who already have this solution will keep using it. 

How are customer service and technical support?

Their technical support should be faster.

Which solution did I use previously and why did I switch?

We also use WinAutomation. ProcessRobot is any day better than WinAutomation. It is newer and has more capabilities than WinAutomation. ProcessRobot is also better than WinAutomation in terms of scalability.

How was the initial setup?

Its initial setup is easy.

What's my experience with pricing, setup cost, and licensing?

Licensing is on an annual basis.

What other advice do I have?

I would recommend this solution for small to medium deployments but not for very large-scale deployments.

I would rate ProcessRobot a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Robotic Process Automation (RPA)
September 2022
Get our free report covering Microsoft, UiPath, Microsoft, and other competitors of WinAutomation by Softomotive. Updated: September 2022.
633,184 professionals have used our research since 2012.