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Software AG ARIS Process Mining Reviews

Vendor: Software AG
4.4 out of 5
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What is Software AG ARIS Process Mining?

Increasing digital products and services, new business models, challenger brands and competitors emerging virtually overnight—all are forever changing your market. To survive, your company—no matter its size or industry—must rethink your business models and processes. Problem is, with so many players and parts to your enterprise, where should you begin? How can you see where to optimize processes to improve the customer experience or operational efficiency? Should you rethink distribution of resources, or start first with improving processes for a specific region or product?

Get the Software AG ARIS Process Mining Buyer's Guide and find out what your peers are saying about Software AG ARIS Process Mining, Microsoft Power Automate, Domo and more!
Software AG ARIS Process Mining is the #8 ranked solution in top Process Mining solutions and #13 ranked solution in top Business Performance Management solutions. PeerSpot users give Software AG ARIS Process Mining an average rating of 8.8 out of 10. Software AG ARIS Process Mining is most commonly compared to Microsoft Power Automate: Software AG ARIS Process Mining vs Microsoft Power Automate. Software AG ARIS Process Mining is popular among the large enterprise segment, accounting for 56% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 13% of all views.
Buyer's Guide
Software AG ARIS Process Mining
December 2025
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Software AG ARIS Process Mining mindshare

Product category:
Business Performance Management
As of December 2025, the mindshare of Software AG ARIS Process Mining in the Business Performance Management category stands at 1.6%, up from 1.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Business Performance Management Market Share Distribution
ProductMarket Share (%)
Software AG ARIS Process Mining1.6%
Anaplan8.0%
Oracle Hyperion6.2%
Other84.2%
Business Performance Management

PeerResearch reports based on Software AG ARIS Process Mining reviews

TypeTitleDate
CategoryBusiness Performance ManagementDec 29, 2025Download
ProductReviews, tips, and advice from real usersDec 29, 2025Download
ComparisonSoftware AG ARIS Process Mining vs Oracle HyperionDec 29, 2025Download
ComparisonSoftware AG ARIS Process Mining vs AnaplanDec 29, 2025Download
ComparisonSoftware AG ARIS Process Mining vs Oracle Planning and Budgeting CloudDec 29, 2025Download
Suggested products
TitleRatingMindshareRecommending
Microsoft Power Automate3.9N/A87%132 interviewsAdd to research
Domo3.92.0%85%47 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Key features of Software AG ARIS Process Mining include the Conformance Engine for process checks, easy ETL processes, and automated process discovery. Collaborative features enhance cross-department synergy. Users appreciate the streamlined interface and effective change management capabilities. Its modeling and viewing strengths provide comprehensive insights. The documentation is praised as thorough, while dashboards offer valuable insights. Its design patterns and seamless feature integration build trust and ease usage.
  • "For Software AG ARIS Process Mining, I would rate it number one among whatsoever tools I've used; the reason is the ease of use, and I have not come across a single feature that exists in other tools but is not found in Software AG ARIS Process Mining."
  • "It is very easy to work on the way the ETL happens in ARIS Process Mining."
  • "It is a stable solution...I rate the technical support a ten out of ten...On a scale of one to ten, where one is difficult, and ten is easy, I rate the setup a nine."

Room for Improvement

Software AG ARIS Process Mining's model environment is complex and time-consuming to integrate for mining. Customizing KPIs and building dashboards are less user-friendly than other tools. There is potential for enhanced automation with AI or machine learning. Users seek to reduce unnecessary steps and improve execution features. Process model creation needs improvement for design optimization. The cloud version experiences slow performance, especially with Citrix, compared to IBM.
  • "Installation takes too long, and if it goes under maintenance, it remains under maintenance for days."
  • "When the process models are transferred back to the design environment for further optimization and simulations, we need to see some improvements in the way the models get created in the design."
  • "I guess we have many unnecessary steps within our processes. There is room for automation and room for enhancement within our application portfolio management...In short, I would like to eliminate unnecessary steps in some processes in this solution."

ROI

Some entities experienced a recovery of expenses after one year with a project and aim to earn through additional improvements. Others reported no direct gains. One entity rated it highly on a return scale, stating it performs better than IBM due to its mining feature for identifying bottlenecks and its integration capabilities.

Pricing

Software AG ARIS Process Mining pricing involves license-based costs, competitive against other tools but perceived as slightly expensive. Users report no hidden fees, emphasizing fair pricing considering the value delivered. Initial project phases benefit from vendor support, eventually transitioning to in-house maintenance following training. Licensing negotiations are common when contracts expire. Users rate pricing highly, typically seven to nine on a scale of ten, indicating satisfaction with the cost relative to the solution's value.
  • "Looking at the value it gives, ARIS Process Mining's pricing is fair."
  • "It's highly-priced, so it's not exactly a cheap product...We are getting what we are paying for, so on a scale of one to ten, or one is low, and ten is a high price, I rate the pricing a nine out of ten."
  • "The pricing is based on licenses."

Popular Use Cases

Organizations use Software AG ARIS Process Mining for business architecture processes, analysis, engineering, and process modeling. They utilize it for modeling business processes, cash flow management, order management, and price architecture updates. ARIS enables the presentation of processes in a central portal for organizational access. It supports process optimization through simulations and offers more than just process discovery and analysis. Users find it valuable and are utilizing it despite having varying levels of familiarity.

Service and Support

Software AG ARIS Process Mining provides reliable customer service, ensuring responses from either the German office or local branches. The technical support team is responsive, with varying ratings from six to ten. They are praised for promptness, efficiency, and good documentation, yet occasionally take time to resolve certain issues. However, they are dedicated to understanding and addressing user queries, with established SLAs guiding their processes. Some individuals have not utilized support services.

Deployment

Organizations found the initial setup of Software AG ARIS Process Mining mostly straightforward, rating it highly. IT involvement was minimal, as many relied on third-party support or resources. Setup duration varied, with some processes taking longer due to configuration efforts rather than deployment. Deployments were driven by business needs and required knowledgeable teams, typically from business and process backgrounds. SaaS users noted that IT was not necessary for maintaining the system.

Scalability

Software AG ARIS Process Mining is considered scalable. Users value its cloud integration, flexibility with variables, ease of use, and strong data processing capabilities. Some organizations report effective scaling by adjusting server capacity, while others find it suitable but not perfect. Training materials aid user engagement. There are diverse user groups, from engineering divisions to portal users, accessing the tool. Ratings for scalability vary, reflecting different usage scales and organizational needs.

Stability

Software AG ARIS Process Mining is generally rated as stable. While some experience performance issues with slower cloud speeds and server dependencies, others find it stable when the server is adequate. Ratings for on-premise and cloud stability range from six to ten out of ten. When users connect remotely, they may encounter slower performance.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Software AG ARIS Process Mining Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business1
Midsize Enterprise2
Large Enterprise4
By reviewers
By visitors reading reviews
Company SizeCount
Small Business30
Midsize Enterprise17
Large Enterprise61
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
11%
Outsourcing Company
11%
Energy/Utilities Company
11%
Manufacturing Company
6%
Comms Service Provider
4%
Government
4%
Venture Capital & Private Equity Firm
4%
University
4%
Marketing Services Firm
3%
Consumer Goods Company
3%
Healthcare Company
3%
Educational Organization
3%
Legal Firm
3%
Non Profit
3%
Retailer
3%
Transportation Company
3%
Media Company
2%
Performing Arts
2%
Wholesaler/Distributor
2%
Aerospace/Defense Firm
1%
International Affairs Institute
1%
Non Tech Company
1%
Hospitality Company
1%
Museum Or Institution
1%
Logistics Company
1%
Pharma/Biotech Company
1%

Compare Software AG ARIS Process Mining with alternative products

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Learn more about Software AG ARIS Process Mining

Find your answers with ARIS Process Mining at Software AG. With a 360-degree view of your processes, you’ll gain intelligent insights into your processes and their dependencies to find patterns, anomalies and opportunities for improvement. Compare processes in theory to processes as they are in the real world. See if processes execute as designed. This gives you a solid basis for making process improvement decisions. You can evaluate changes before making them to avoid added costs later on—and you can simulate and analyze process scenarios so you know the best way to improve them.

Software AG ARIS Process Mining was previously known as ARIS Process Performance Manager.

Software AG ARIS Process Mining customers

AliCorp, Dubai Municipality, Encevo, PSA Groupe - ARIS serves customers across all industries and of every size worldwide. Companies trust ARIS as being named a market leader for Process Mining with more than 30 years of experience in the business process management market, serving users worldwide, from 1 user companies to the Fortune 500.

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Product Categories

Product Categories
Business Performance Management
Process Mining

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Software AG ARIS Process Mining Reviews Summary
Author infoRatingReview Summary
Consultant 2 at Protiviti4.0I've been learning Software AG ARIS Process Mining for several months, appreciating its ease of use and comprehensive features, though cloud performance can be slow and on-premise installation is complex, with decent support and useful mining capabilities.
Business Process Engineer at FPT Software Strategic Unit no 174.0Our company uses Software AG ARIS Process Mining to manage a gas company's cash flow and billing. The interface and documentation are excellent, but integration is complex. Previously, we used Apromore and Anaplan, which lacked necessary stability and data mining features.
Principle Architect at Peristent Systems5.0I found ARIS Process Mining excellent for process discovery and analysis, with easy-to-use ETL and process maps. However, process model optimization needs enhancement. Despite evaluating BI solutions like Qlik and Tableau, ARIS Process Mining provided superior process insights.
Senior IT Solution Architect at a financial services firm with 10,001+ employees4.5No summary available
Software engineer at a tech services company with 201-500 employees5.0We chose Software AG ARIS Process Mining for its excellent process modeling, change management features, and good ROI. We aim to improve automation and reduce process steps while appreciating their supportive engagement and competitive pricing compared to alternatives like SAP Signavio and Abacus.
Engineer with 1-10 employees3.5I used Software AG ARIS Process Mining for order management and found the Conformance Engine especially valuable for checking process performance. Customizing KPIs and dashboards was challenging, and the automation features were limited. We have not yet seen any ROI.
Solution Architect at Software AG4.5No summary available