Executive SummaryUpdated on Dec 1, 2024
Microsoft Power Automate and Celonis provide automation solutions but focus on distinct aspects. Power Automate shines in accessibility with non-technical users through its integration with Office 365 and ease of use, whereas Celonis is more advanced in data mining and process optimization, leveraging AI for deeper insights.
Features: Power Automate offers drag-and-drop functionality, Office 365 integration, and UI Flow for RPA. Celonis provides data mining, process intelligence, and AI-driven process optimizations.
Room for Improvement: Power Automate struggles with advanced workflows, external integration, and OCR issues. Users also find licensing complex and error-handling subpar. Celonis faces criticism for its rigidity and complexity, with a high learning curve and limitations in task mining and data management.
Ease of Deployment and Customer Service: Power Automate benefits from a broad support network and active community, but users seek faster response times. It supports various environments including cloud and on-premises. Celonis supports similar environments but is criticized for lacking responsive support, requiring users to self-solve issues.
Pricing and ROI: Power Automate is competitively priced, often bundled with Office 365, though licensing can be complicated. Celonis is perceived as expensive, especially for small to mid-sized enterprises, as costs rise with data volume. However, it offers robust features for large-scale analytics.
To learn more, read our detailed
Celonis vs. Microsoft Power Automate Report (Updated: April 2025).
