IBM Robotic Process Automation and Microsoft Power Automate are prominent contenders in process automation. Microsoft Power Automate has the upper hand due to its integration with Office 365, making it cost-effective for existing Microsoft users.
Features: IBM Robotic Process Automation provides a comprehensive suite of features, including drag-and-drop functionality and integration with IBM Watson, offering a customizable experience. Microsoft Power Automate is noted for its low-code environment, seamless integration with the Microsoft ecosystem, and a supportive community, enabling quick adoption.
Room for Improvement: IBM Robotic Process Automation needs to enhance its machine learning capabilities, improve integration with third-party systems, and provide more user-centric templates. Microsoft Power Automate should focus on improving integration with non-Microsoft systems, enhance AI capabilities, and provide clearer error handling descriptions.
Ease of Deployment and Customer Service: IBM Robotic Process Automation supports diverse deployment options, including private, on-premises, and hybrid cloud environments. It is backed by highly-rated technical support. Microsoft Power Automate mainly operates in public cloud environments with varying technical support experiences.
Pricing and ROI: IBM Robotic Process Automation is perceived as premium, with the potential for ROI within six to eight months. Its flexible licensing model is appreciated. Microsoft Power Automate is cost-effective for Office 365 users, with opportunities for ROI within six months to a year, despite potential additional costs for premium connectors.
My customers have seen high ROI with IBM Robotic Process Automation (RPA) because it has a lower cost than other vendors.
On a daily basis, it saves about two to three hours.
It has helped us save time, and we've saved thousands of hours through automation.
There has been around 20% to 30% productivity improvement, which will definitely save money and costs.
They need to improve their support by having more experienced level one support.
Having experience with coding is essential to fully utilize Power Automate.
On a scale of one to ten, the technical support of Microsoft Power Automate rates as three within India, and eight or nine for support from outside India.
They offer 24-hour technical support that consistently answers inquiries.
The solution is very scalable because it's supported by Cloud Pak for Automation, allowing scaling with other solutions or independently.
I would rate the scalability of IBM Robotic Process Automation (RPA) as eight on a scale of one to ten.
I think Microsoft Power Automate is scalable; I have not come across any limitations for the number of things I do.
Microsoft Power Automate is scalable enough for me and my customers.
IBM Robotic Process Automation (RPA) has been running smoothly for four years without any errors, which indicates a high level of stability.
Having stability is absolutely important for me because I have a lot of workflows that need to be very stable, and I rely on that dependency.
To improve IBM Robotic Process Automation (RPA) for the next release, there should be more integration with external systems, and more integration with IBM's data and AI platforms is needed.
Developers should have discretion over which view they want to use, either the old designer view or the new designer view, as Microsoft is forcing the new designer view, which most developers don't prefer.
It would be better to make it a wizard more than requiring coding.
We haven't gone into depth to explore the integration with AI, so I am not really sure.
The pricing of IBM Robotic Process Automation (RPA) is an area that could be improved.
The price of Microsoft Power Automate was affordable for our clients, who are small companies.
I don't remember paying anything excessively or overpriced.
Microsoft Power Automate is reasonably priced compared to others in the market.
We haven't encountered any errors in the last four years, which speaks to its reliability.
The analytics and reporting tools in IBM Robotic Process Automation (RPA) are the best compared to all other RPAs because all other RPAs only use dashboards while IBM is the only one to have a reporting tool that includes dashboards.
We have saved thousands of hours by automating tasks that would have been labor-intensive and error-prone if done manually.
If I want to fill something in Power Platform and need to fill another item in Salesforce, instead of doing the same task in different platforms, I can directly fill it in Power Platform and integrate it with Salesforce through API in Microsoft Power Automate, and my work is complete.
Microsoft Power Automate has positively impacted my organization as it has saved a lot of time and effort.
| Product | Mindshare (%) |
|---|---|
| Microsoft Power Automate | 7.3% |
| IBM Robotic Process Automation (RPA) | 2.1% |
| Other | 90.6% |
| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 3 |
| Large Enterprise | 10 |
| Company Size | Count |
|---|---|
| Small Business | 50 |
| Midsize Enterprise | 17 |
| Large Enterprise | 67 |
IBM Robotic Process Automation offers intuitive drag-and-drop features and strong integration with Watson, enhancing document analysis insights. It automates routine tasks, effectively boosting workflow efficiency and user productivity. Ideal for hybrid cloud environments, setup is straightforward and error-free.
Designed to reduce coding requirements, IBM Robotic Process Automation integrates with Watson to provide valuable insights from document analysis. It's popular for automating routine tasks to enhance workflow efficiency. Users can effortlessly automate processes, benefit from cost reductions, and enjoy increased productivity without encountering errors. It seamlessly integrates with hybrid clouds while offering robust analytics through advanced dashboards. While some users suggest improvements in scheduling, integration with non-IBM systems, and AI features, the system remains a strong performer with opportunities for evolution in cost management and support documentation.
What features should be considered?IBM Robotic Process Automation is frequently deployed in finance, IT, banking, and hospitality sectors to automate financial tasks like payments and accounts processing. It's also invaluable in customer service for automating call center operations and onboarding procedures, streamlining activities in diverse industries to enhance operational efficiency.
Microsoft Power Automate is a powerful tool that streamlines and automates tasks within an organization.
It is used for workflow automation, data integration, and creating automated notifications and approvals.
Power Automate connects different applications and services, such as SharePoint, Excel, and Outlook, to automate data transfer and synchronization.
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