Fortra's Automate Reviews

Fortra's Automate reduces over 200 staff hours monthly, leading to savings and increased efficiency. Entities typically see returns within 90-120 days, cutting resource costs and reducing error risks. Organizations benefit from quick deployment and in-house automation development, avoiding consultant fees. ROI includes significant financial savings like a million dollars saved through labor cost reduction. Various tasks, including file manipulation and system monitoring, show considerable efficiency gains and time savings.

Users found Fortra's Automate pricing competitive and favorable compared to alternatives like UiPath, Blue Prism, and Automation Anywhere. Licenses can be purchased as a one-time cost, around $6,000-$7,000, per bot or annually, approximately $20,000. Automate offers flexible pricing models, including unlimited bots options and a competitive pricing per bot rather than per process, making it suitable for both small businesses and large enterprises. Most users appreciated no hidden fees beyond licensing.

• "I believe the price falls within a reasonable range, which significantly influenced our decision regarding the product. This aspect is crucial for any technological solution, especially in our country where enterprises might be hesitant to invest heavily in something untested or uncertain about its practicality and potential returns."
• "Once you buy the software, you just pay for the support for backend help."
• "From a distributor's side, one of the biggest selling points is its price point. Without going into any numbers, compared to UiPath, Automation Anywhere, and Blue Prism, we're significantly cheaper. The main difference is that other competitors usually charge you per process. However, in Automate's case, it's priced per bot. So, a bot can run multiple processes at the same time, but you are only priced for a single bot."

Fortra's Automate primarily used by HR for handling external consultants' reports and invoicing customers based on hours reported. It automates repetitive tasks in IT, supports data integration in transport industry, and simplifies file manipulation and data transformation. Finance uses it for transaction automation and data migration. Healthcare uses include insurance eligibility checks and managing patient data. It is crucial for file transfers, SFTP interactions, and automating report generation across various industries.

Customers find technical support for Fortra's Automate very responsive and helpful. Many praise quick responses, with some receiving answers within hours. Chatbots and discussion portals enhance user experience. Training and documentation add value, although some note issues with language barriers and the knowledge base's organization. Several appreciate direct email access to support teams, especially in Europe and Argentina, highlighting the efficient and proactive assistance provided.

The initial setup of Fortra's Automate is straightforward and easy, requiring minimal effort. Deployment is quick, often completed in under a day or even within hours. Users note that it's simple for both technical and non-technical individuals, with clear installation steps and low maintenance. Comparatively easier than competitors, Fortra's Automate offers flexibility for cloud or on-premise deployment and effective handling of both attended and unattended tasks.

Fortra's Automate is highly scalable, supporting unlimited bots, load balancing, and failover. While implementation can be complex, large enterprises and medium-sized organizations find it adaptable and flexible. Deployment in over 42 stores and across different servers proves its efficiency. Licensing levels play a role in scalability, with users noting increased costs for expansion. The on-premises version faces limitations, impacting those with resource constraints. Pricing remains competitive compared to alternatives like UiPath and Blue Prism.

Users find Fortra's Automate reliable with no crashes or glitches. Some report occasional slowdowns and rare crashes, especially with large files or tasks. Performance issues include memory intensity and connectivity problems due to server locations. A few experienced console disconnections affecting task saves. Many users find it highly stable, rating it eight out of ten. Issues reported are often environment-related rather than inherent to the software.