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Pega Robotic Process Automation Reviews

Vendor: Pega
3.7 out of 5
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What is Pega Robotic Process Automation?

Pega Robotic Process Automation offers advanced UI capabilities, seamless CRM integration, and a centralized management system, enhancing efficiency with low-code options and cross-platform integration. Its centralized dashboards, scalability, and technical support provide strong foundations for diverse applications.

Get the Pega Robotic Process Automation Buyer's Guide and find out what your peers are saying about Pega Robotic Process Automation, UiPath Platform, Automation Anywhere and more!
Pega Robotic Process Automation is the #22 ranked solution in best RPA tools. PeerSpot users give Pega Robotic Process Automation an average rating of 7.4 out of 10. Pega Robotic Process Automation is most commonly compared to UiPath Platform: Pega Robotic Process Automation vs UiPath Platform. Pega Robotic Process Automation is popular among the large enterprise segment, accounting for 51% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 18% of all views.
Buyer's Guide
Pega Robotic Process Automation
April 2026
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Helped 892,611 peers since 2012

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Pega Robotic Process Automation mindshare

As of May 2026, the mindshare of Pega Robotic Process Automation in the Robotic Process Automation (RPA) category stands at 2.1%, down from 3.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Robotic Process Automation (RPA) Mindshare Distribution
ProductMindshare (%)
Pega Robotic Process Automation2.1%
UiPath Platform10.8%
Microsoft Power Automate7.3%
Other79.8%
Robotic Process Automation (RPA)

PeerResearch reports based on Pega Robotic Process Automation reviews

TypeTitleDate
CategoryRobotic Process Automation (RPA)May 3, 2026Download
ProductReviews, tips, and advice from real usersMay 3, 2026Download
ComparisonPega Robotic Process Automation vs UiPath PlatformMay 3, 2026Download
ComparisonPega Robotic Process Automation vs Automation AnywhereMay 3, 2026Download
ComparisonPega Robotic Process Automation vs Microsoft Power AutomateMay 3, 2026Download
Suggested products
TitleRatingMindshareRecommending
UiPath Platform4.410.8%98%916 interviewsAdd to research
Automation Anywhere4.25.8%96%624 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Pega Robotic Process Automation is valued for its case management, intuitive user interfaces, rapid adapter creation, seamless integration with CRM tools, JavaScript and .NET support, and low-code/no-code development. It enhances workflow efficiency, minimizes errors, and facilitates digital transformation. Workforce Intelligence and interaction with CRM tools boost digital integration. Pega's easy scalability, reliability, and strong technical support are praised. It's highly flexible for custom coding and holds significant advantages in CRM tool integration.
  • "Pega Robotic Process Automation's most valuable feature is that it is robust, and they have plenty of online documents that are good and Pega Academy is helpful, they are doing a great job."
  • "The low-code/no-code development aspect of the solution is great."
  • "Definitely, we are satisfied. It's a pretty strong product."

Room for Improvement

Pega Robotic Process Automation requires improvements in integration creation, OCR capabilities, and two-dimensional data processing. Users highlight the need for a more intuitive user interface and enhanced ease of use. The platform's deployment and initial setup are complex. It lacks regional cloud availability, especially in regions like the Middle East and India. Debugging tools need enhancement, and a more flexible licensing model is needed. There's also a need for better integration features and stability.
  • "Pega Robotic Process Automation scalability is too low."
  • "The development experience needs to be improved."
  • "The handwritten structured and semi-structured data recognition accuracy is much lower and is an area that definitely needs to improve."

ROI

The ROI from Pega Robotic Process Automation shows varied success across different domains. Some report an average of 2 full-time equivalent benefits per robot and a 7.5% increase in profit. Labor costs saw a substantial reduction of 28-42% through automation. Repetitive tasks' automation significantly cut error-related expenses and improved cycle times by 50-65%. Automated workflows maintained 75-79% efficiency, even with increased transaction volumes, proving cost-effective and efficient in many cases.

Pricing

Pega Robotic Process Automation is perceived as an expensive solution with variable costs based on the number of deployments and usage. Licensing typically follows a package model, often integrated with BPM solutions, and can include discounts. Pricing tends to be US-centric, affecting global competitiveness. Although some find the solution competitive compared to alternatives like Automation Anywhere, concerns exist about cost-value ratio. Pricing is often handled by legal teams and is not always transparent to users.
  • "The licensing cost is too high."
  • "I would rate the product's pricing a nine out of ten."
  • "Pega is as competitive as the basic players such as UiPath or Automation Anywhere. UiPath is the most expensive, but Pega is at par with Automation Anywhere."

Popular Use Cases

Pega Robotic Process Automation is primarily utilized for automating diverse business processes across industries such as banking, telecom, and government. It facilitates tasks like compliance checking, fraud investigation, and operational automation. Users automate workflows, customer interaction tasks, and data consolidation from various systems. The tool is employed for both RPA and RDA, handling tasks on platforms like web, mainframe, and Windows. Users value its integration ease and capability to create efficient automation solutions.

Service and Support

Customers express mixed opinions about Pega Robotic Process Automation's service. While initial challenges are mentioned, issues are eventually resolved, often with quick response times. Community support appears helpful. Some clients note regional response delays and suggest improvements in complex problem-solving. Others appreciate the global team's readiness and additional support outside working hours. Clients find technical support knowledgeable and available but mention limitations in cross-platform environments. Registered users benefit from quality assistance and guidance.

Deployment

Pega Robotic Process Automation's initial setup is generally straightforward, but experiences vary. Upgrades to newer versions present challenges, particularly with configuration files. The complexity can depend on the enterprise structure and the project specifics. Deployment time can range significantly, sometimes requiring skilled resources and support. When newer versions of Windows are involved, issues may arise that necessitate additional troubleshooting. Some users find it complex compared to alternatives, requiring adequate planning and team allocation.

Scalability

Pega Robotic Process Automation offers scalability that depends on deployment and integration with the Pega platform. Users note ease of deployment with manageable teams and emphasize the need for understanding the tool for optimal scaling. It supports diverse organizational sizes with effective scaling when integrated properly. Challenges include potential coupling with underlying applications and time-consuming on-premise changes. While some find the scalability limited, others successfully deploy it across extensive operations, highlighting adaptable usage.

Stability

Pega Robotic Process Automation is consistently stable, with minimal technical issues and few bugs or crashes. Its reliability is praised by most, reflecting high stability contingent on effective capacity planning, infrastructure, and application performance. Entities rate its stability positively, often as seven or eight out of ten. While some challenges are experienced with specific implementations, especially concerning infrastructure, the automation tool is recognized for its robust and mature capabilities.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Pega Robotic Process Automation Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
Large Enterprise15
By reviewers
By visitors reading reviews
Company SizeCount
Small Business77
Midsize Enterprise46
Large Enterprise130
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
18%
Manufacturing Company
14%
Computer Software Company
9%
Outsourcing Company
7%
Construction Company
6%
Comms Service Provider
5%
Healthcare Company
5%
Retailer
4%
Marketing Services Firm
3%
Government
3%
Insurance Company
3%
University
3%
Wholesaler/Distributor
2%
Energy/Utilities Company
2%
Transportation Company
2%
Media Company
2%
Performing Arts
2%
Consumer Goods Company
2%
Real Estate/Law Firm
2%
Logistics Company
1%
Educational Organization
1%
Hospitality Company
1%
Recreational Facilities/Services Company
1%
Non Profit
1%
Legal Firm
1%

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Learn more about Pega Robotic Process Automation

Pega Robotic Process Automation empowers businesses with its robust workflow systems, allowing seamless integration with CRM platforms and enhancing user experience through low-code/no-code development options. The platform's ability to automate data entry and create rapid adapters boosts functionality, ensuring enterprises can meet diverse demands efficiently. Highly valued for its centralized management and stability, Pega also provides insights into agent performance through Workforce Intelligence. It caters to both attended and unattended bots, significantly eliminating manual steps. Despite its advantages, there is room for improved OCR accuracy, user interface enhancement, cloud service expansion in regions like the Middle East and India, and simplified development tools. Addressing these could help keep pace with industry standards.

What are the key features of Pega Robotic Process Automation?
  • Advanced UI Capabilities: Offers a user-friendly environment for efficient task management.
  • CRM Integration: Seamless interaction with CRM systems enhances customer engagement.
  • Centralized Management: Simplifies overseeing bot operations and workflows.
  • Low-Code/No-Code Development: Enables fast deployment without extensive coding knowledge.
  • Workforce Intelligence: Provides insights into employee productivity and performance.
What benefits and ROI can users expect from Pega?
  • Scalability: Facilitates growth by adapting to expanding business needs.
  • Stability: Reliable platform ensures smooth operations without disruptions.
  • Technical Support: Comprehensive support services to resolve user queries.
  • Improved Efficiency: Automates repetitive tasks, reducing manual effort significantly.

Pega Robotic Process Automation finds applications across telecom, banking, insurance, and aviation sectors for operations like fraud detection, compliance checks, and task management. It boosts efficiency in activities such as dual data entry, customer data integration, and process mining. Its adaptability allows for HR and financial workflow automation, integration with mainframe systems, and development of mobile applications.

Pega Robotic Process Automation was previously known as Pega RPA, OpenSpan.

Pega Robotic Process Automation customers

eBay Enterprise, M&I Bank

Related questions

  • 62
When evaluating Robotic Process Automation, what aspect do you think is the most important to look for?
  • 87
RPA that Bots can run without centralized control?
  • 54
What is the best RPA certification?
  • 198
How should I calculate ROI for RPA? How should I measure RPA success?
  • 53
Where have you seen RPA benefits within the Insurance Industry?
  • 90
What are the total costs involved for attended and unattended robots?
  • 87
What are the limitations of RPA?
  • 176
Can RPA interface with any application?
  • 39
Which is the best RPA solution for integration with chatbots?
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RPA vs BPM: do they complement each other?

Product Categories

Product Categories
Robotic Process Automation (RPA)

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Pega Robotic Process Automation Reviews Summary
Author infoRatingReview Summary
Regional Director at a tech vendor with 10,001+ employees4.0I've found Pega RPA useful for integrating systems and reducing manual steps, but it's complex, costly, and not scalable long-term. While support is decent, stability issues persist, and interest is shifting toward more advanced AI solutions.
Global Head of Digital, Process Automation at a computer software company with 51-200 employees2.5I find Pega Robotic Process Automation easy to integrate for tactical use, but its scalability, flexibility, and bot management fall short compared to UiPath or Automation Anywhere, making it less ideal for long-term, API-driven automation strategies.
Delivery Manager at Ford Motor Company3.5I use Pega Robotic Process Automation for OGC processes and appreciate its recording feature. However, I believe its integration and stability need improvement. Previously, my organization used UiPath.
Application Development Team Lead at Accenture4.0I use Pega Robotics for RPA/RDA, valuing its UI creation and centralized monitoring. It's stable and scalable, but I'd like improved Excel connectors, faster performance, and less complexity, along with Python support, rating it 8/10.
Technical Director - CTO Office at EBLA4.0I used Pega Robotic Process Automation for integrating a mainframe system with a data process system. Its legacy system integration and automation handling are valuable. However, updates are infrequent, lacking new features and a clear roadmap for future improvements.
Principal - Low Code at LTIMindtree3.0In our experience using Pega Robotic Process Automation, it's mainly beneficial for intelligent workflow management in banking, telecom, and government. While its adaptive decision-making features are useful, there's significant room for improvement in its UI and UX.
RPA Lead Architect and Manager at a computer software company with 501-1,000 employees4.0I find this solution stable, scalable, and appreciate its seamless CRM integration. However, orchestration needs improvement, and technical support could be more helpful. Setup is moderate, and I'd rate it eight out of ten.
Project manager at a tech services company with 10,001+ employees3.5I value Pega RPA's flexibility with custom code injection, its current stability, and good pricing. However, I find the initial setup complex and dislike that the monitoring tool is tightly coupled to the platform, wishing for a standalone option.