"The support is good."
"It's quite easy to use and easy to understand the process studio."
"The development interface is quite easy to work with."
"The tool is very technically sound."
"There are simple things you can put in place that help you understand workflow and how implementation acts."
"Blue Prism supports the multi-bot architecture, which is really good. It is also really good at OCR. Blue Prism is integrated with Abbey OCR, and it provides at least 90% right information on period documents. This is something that is really good in Blue Prism. Blue Prism can deal with huge amounts of data. We can track each and every record, and then we can see the data. If you don't have much coding experience, it makes it easy to build automations and deploy them. It is also easy to learn and easy to work with. It has a lot of features, which makes it reliable for any sort of automation."
"Its ability to talk to different systems that we have is a valuable feature. We use Pega, which is like a credit card processing system. We also use a Debit Process Manager, which is like the Visa debit application. In the bank, we have credit card and debit card sections, and we need to kind of investigate some of the transactions when customers are complaining about the charges. Blue Prism can log in to a different system to perform the exact actions that the agents are doing. This feature has been very helpful. Its ability to engage with external systems and websites is also very valuable. Each of our RPA projects could go across different systems. We have an in-house banking system. We also use the Visa network, and we have to go to different sites to do a lot of data scraping to ensure the data in our system matches the data in the Visa systems, and we just deal with some of the charges."
"The new features that have come out have been great."
"In just in one click, we can see any documentation, etc., that we need. It makes it very easy to navigate."
"The templates on offer are very good."
"The best part is the automated workflow, which is quite good and easy. It is just drag-and-drop. We are able to create workflows quite quickly. We are able to directly integrate the data that it generates with Power BI dashboards. Its integration is quite good with other Microsoft tools, such as Power BI. The visualization of the data has become helpful for us."
"Technical support is responsive."
"It's an intuitive product. It's not overly technical."
"The connectors are a very good feature."
"Currently, we are mostly using the desktop part of it for data. We are basically extracting the data and then putting it in."
"I like the scalability option and the simplicity, the way we can really use the interface to easily scale up."
"It isn't very easy or intuitive for our developers to program the bot to make intelligent decisions. A bot, for the lack of a better word, is stupid, and it can only do what we program it to do. It cannot make intelligent decisions. For example, if we are reviewing Uber charges, they could be posting their transactions under different corporation names, even though they are under the same parent company or group. A human can easily understand that it is the name of the same company, and it just has an asterisk or space, but a bot cannot do that. When a bot cannot complete the transaction, it sends out an exception rate, business exception, or system exception for a human to do a manual review. The exception rate has been high because the bots cannot make decisions that we think are very simple, which is understandable because that's how they were programmed. There is potential in utilizing the higher intelligence side of the tool, but it is not easy to code higher intelligent actions. It is a very lengthy process to get the provisioning to ensure that it is kind of doing what it needs to do. Provisioning involves multiple things, and it is quite complicated and not the best experience, but it is not just because of Blue Prism. Blue Prism is easy, but it takes a long time to onboard into our in-house system."
"We didn't find it much useful for unstructured data. It is not easy to do the automation with Blue Prism if you have unstructured data. It should have better automation processes or connectors for unstructured data such as PDFs or pictures. It has a connector for different applications, such as SAP, but we use a few other applications for which it doesn't have a connector. It should have a more comprehensive dashboard that we can use to see the processes that are running and control the parameters."
"For developers, they should have some kind of recording feature."
"The domain in regards to cognitive abilities and the use of processing activity needs improvement. They have added this capability, but that's not really big in the public. It is more also available for gold partners. So they should improve the user activity for the public or even the regular customer."
"They have OCR technology, but it's not that great."
"The activities that we do are a bit difficult to do in Blue Prism as compared to UiPath. UiPath provides create activities and create packages related to AI analytical skills. This is something that Blue Prism doesn't have."
"Everyone uses Workday and Salesforce and all that stuff. If they had specific plugins to interact with these enterprise tools, that would be very helpful."
"I have been speaking directly with Blue Prism's engagement manager about making the solution more web-based. It's not quite there yet. Currently, the latest version is still under the beta version, so, as a customer, we don't have access to it. They are making it much more web-based, but for now, everything you have to log into requires an enterprise server — It's still more client-based than web-based."
"Inability to use a lot of connectors without having a premium license."
"It should be faster and more user-friendly."
"During their merger, some key functions were eliminated which no longer allows it to run independently from the cloud as a standalone for other companies. For example, options to schedule and trigger have been removed. It would be nice to have these capabilities back. The flow and the connectivity between databases and so on is a bit complex as well."
"Technical support needs to be able to respond quickly to queries. Right now, they are much too slow."
"There should be more transparency when it comes to which features accompany the pricing, as there appear to be hidden features of which I am not aware."
"If the product had onscreen help, it would be easier to learn and use."
"Power Automate is too complicated - it forces you to go through extra tasks instead of streamlining your workflow."
"I had some experience in the past with the solution having some difficulties with large loads, it is already better but it could still be improved."
Blue Prism is an intelligent, business-developed, no-code automation platform for SaaS deployments as well as for on-premises, public cloud, multi-cloud, and hybrid environments. Unlike other automation technology, Blue Prism combines robotic process automation with expanded artificial intelligence and cognitive capabilities. Blue Prism gives users instant access to the tools you need for building and delegating automations, as well as a digital workforce that is already AI-equipped.
With Blue Prism’s code-free RPA, deployed through use of their Robotic Operating Model, your business can scale efficiently, improve customer satisfaction, reduce costs, and augment its talent to take on new responsibilities. Blue Prism helps to accelerate operational agility and efficiency by making it easy to automate the most important processes. Allocating everyday tasks to your Digital Workforce gives you immediate increased capacity and allows your teams to focus on their strategic goals. In addition, it delivers a return on investment, increases efficiency gains, and can even introduce new revenue streams.
“Workforce of the Future”
Blue Prism’s all-in-one intelligent automation platform consists of:
Reviews from Real Users
Blue Prism stands out for its enterprise-level functionality, which is why many companies choose it over its competitors. IT Central Station users note that the solution is easy to use, stable, and robust scalability-wise. The security is also top-notch. One user pointed out that "One of the most powerful features in Blue Prism is exception handling. It's one of the features that really differentiates it from other platforms." Blue Prism helps businesses with everything from compliance to quality control and error-avoidance.
Microsoft Flow is now Power Automate—a versatile automation platform that integrates seamlessly with hundreds of apps and services.
Blue Prism is ranked 4th in Robotic Process Automation (RPA) with 45 reviews while Microsoft Power Automate is ranked 3rd in Robotic Process Automation (RPA) with 63 reviews. Blue Prism is rated 7.6, while Microsoft Power Automate is rated 7.6. The top reviewer of Blue Prism writes "Helps us with quality-control, compliance, error-avoidance, and time-savings". On the other hand, the top reviewer of Microsoft Power Automate writes "Very user-friendly and easy to use but requires better user training at first". Blue Prism is most compared with UiPath, Automation Anywhere (AA), Pega Robotic Process Automation, Kryon RPA and Blue Prism Cloud, whereas Microsoft Power Automate is most compared with UiPath, Automation Anywhere (AA), WinAutomation by Softomotive, Kofax RPA and Nintex RPA. See our Blue Prism vs. Microsoft Power Automate report.
See our list of best Robotic Process Automation (RPA) vendors.
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