We use it for IT service management. We use it for HR service management. We also use it in an operations capacity in combination with some other tools.
We use a combination of Freshdesk, Freshservice, and Freshchat. We use the whole suite. We're the third largest customer of theirs.
We have the Enterprise plan, and we have its latest version. We are in beta testing for another upgrade that they're doing, but it is still in beta. So, it is not live yet. It is a cloud solution. Freshservice owns everything. We just use it as a cloud platform.