Qualys VMDR and ServiceNow compete in the enterprise IT solutions category. Based on feature set and versatility, ServiceNow appears to have the upper hand due to its broader functionality across various business processes.
Features: Qualys VMDR offers valuable features such as continuous monitoring, vulnerability assessment, and integration with other security tools, enhancing its core security capabilities. It excels in keeping vulnerability data up-to-date and provides users with comprehensive reporting. ServiceNow, on the other hand, impresses with robust customization options, a flexible workflow engine, and a comprehensive ITSM suite that includes incident management, change management, and service catalog features designed for wide adaptability across industries.
Room for Improvement: Qualys VMDR faces challenges related to pricing and integration, with users pointing out complexities in updates and false positives. There's a call for better reporting and more intuitive interface enhancements. ServiceNow, while highly adaptable, is often criticized for its cost and the complex customization process which can be demanding in terms of time and resources. Simplifying usability and integration capabilities, as well as offering more competitive pricing, are areas where improvements would be beneficial.
Ease of Deployment and Customer Service: Both Qualys VMDR and ServiceNow provide flexible deployment options, available on-premises or via different cloud models. Qualys VMDR users express mixed experiences with customer service, noting some delays and a need for more responsive support. In contrast, ServiceNow generally receives favorable feedback for customer support, though its implementation can be complex due to extensive functionalities.
Pricing and ROI: Qualys VMDR is seen as an expensive option for smaller businesses, though its focus on reducing security risks and improving vulnerability management does offer ROI. ServiceNow, known for its extensive capabilities, is also considered costly with complex licensing structures. Despite this, the product's efficiency in improving business workflows and customization potential tends to justify the pricing for larger enterprises, providing significant value and operational efficiency enhancements.
We saw a return on investment through significant savings in time, money, and resources.
They have removed the costs associated with on-prem infrastructure, including data center costs, power costs, and physical server costs.
The return on investment is good when implementing for ourselves and for other clients.
Manually, there are huge numbers that come up because these integrated tools help organizations make the right decisions with all the information in one place, while manual methods lack visibility.
We usually get on calls with tech support, and they are very helpful.
The response time takes a while.
The technical support provided by Qualys is pretty good.
The support is exemplary and deserves a perfect rating.
Obtaining support for maintenance is the current challenge because they don't have a presence in the local market.
Whenever we have had issues, they have provided good support, and those issues have never recurred.
Scalability depends on the license and the number of assets being monitored.
Qualys VMDR can handle scalability, although increasing the inventory can raise the licensing costs.
Qualys VMDR's scalability is good, and the customer support is good.
There are no limitations or performance issues with ServiceNow; it is cloud-based, so it is highly scalable and performs well.
It is capable of vertical scaling with no issues.
I rate the scalability of ServiceNow as an eight on a scale of one to ten.
Qualys VMDR is stable.
It is cloud-based, so it is highly scalable and performs well.
I haven't faced any issues with stability; I've rarely seen any downtime.
ServiceNow is stable enough.
It does not automate patching unless the patch management module is purchased separately.
If AI features were integrated, it could enhance the capabilities significantly.
One area where Qualys VMDR can be improved is the missing feature for deploying agents for over 1,000 assets, as we need to do it manually.
It makes no sense in my opinion, and they should offer the team at the front to help customize the product to fit each company's needs, as every company has different demands and forms of submitting a request that need adjustment over time.
There is a need for bug or error tracking in ServiceNow.
Their customer support could make it a great solution, not just product support but also their relationship with partners and training initiatives in different regions.
I would rate the pricing between seven to eight out of ten.
I have a notion that Qualys might be more expensive than Rapid7.
Qualys offers better pricing and is feature-packed compared to other tools.
ServiceNow's pricing can be justified if more functionality is required.
ServiceNow does come with a price.
ServiceNow is expensive for all regions.
The prioritization of vulnerabilities has improved our remediation efforts by around thirty to thirty-five percent.
It impacts my workflow overall, with the patch management features as it has the missing patches listed in detail, making it easier to get a comprehensive report and providing some dashboards that offer visual representation.
Qualys VMDR offers a one-stop solution for monitoring and reporting.
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
Automation capabilities are impressive, bolstered by a vast repository of out-of-the-box connectors and plugins that facilitate integration with various applications worldwide.
The features of ServiceNow that I find most valuable include its ability to easily access ticket details if you know the ticket number, monitor the timeline of when the ticket was created, and see the current status.
| Product | Market Share (%) |
|---|---|
| ServiceNow | 16.2% |
| Qualys VMDR | 2.7% |
| Other | 81.1% |
| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 12 |
| Large Enterprise | 69 |
| Company Size | Count |
|---|---|
| Small Business | 55 |
| Midsize Enterprise | 35 |
| Large Enterprise | 164 |
Vulnerability Management, Detection, and Response (VMDR) is a cornerstone product of the Qualys TruRisk Platform and a global leader in the enterprise-grade vulnerability management (VM) vendor space. With VMDR, enterprises are empowered with visibility and insight into cyber risk exposure - making it easy to prioritize vulnerabilities, assets, or groups of assets based on business risk. Security teams can take action to mitigate risk, helping the business measure their actual risk exposure over time.
Qualys VMDR offers an all-inclusive risk-based vulnerability management solution to prioritize vulnerabilities and assets based on risk and business criticality. VMDR seamlessly integrates with configuration management databases (CMDB), Qualys Patch Management, Custom Assessment and Remediation (CAR), Qualys TotalCloud and other Qualys and non-Qualys solutions to facilitate vulnerability detection and remediation across the entire enterprise.
With VMDR, users are empowered with actionable risk insights that translate vulnerabilities and exploits into optimized remediation actions based on business impact. Qualys customers can now aggregate and orchestrate data from the Qualys Threat Library, 25+ threat intelligence feeds, and third-party security and IT solutions, empowering organizations to measure, communicate, and eliminate risk across on-premises, hybrid, and cloud environments.
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.
ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.
“The Smarter Way to Workflow”
ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.
ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.
ServiceNow offers service management software for industries including:
Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications
Reviews from Real Users
PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”
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