Qualys VMDR and ServiceNow compete in the vulnerability management and IT service management categories respectively. ServiceNow seems to have the upper hand due to its versatility in customization and efficiency in managing complex workflows and ITSM capabilities.
Features: Qualys VMDR is recognized for its comprehensive vulnerability management abilities, with features such as web application security, flexible integrations, and a robust, customizable dashboard. Additionally, it excels in inventory assessment and policy compliance. On the other hand, ServiceNow shines with its highly customizable workflows, comprehensive ITSM capabilities such as IT asset management, customer service, and ease of building custom business applications.
Room for Improvement: Qualys VMDR could improve its support for IoT and SCADA vulnerabilities, simplify asset management, and enhance its false positive management. ServiceNow, in contrast, needs improvements in its UI/UX design, to clarify its licensing models, and to better its mobile capabilities. Users also mention complexities in setup and the necessity for frequent updates as areas for development.
Ease of Deployment and Customer Service: Qualys VMDR provides both on-premises and cloud deployment options and is noted for its minor learning curve. Its technical support is generally responsive but could benefit from increased speed. ServiceNow is deployed across diverse environments, offering extensive support options and resources, although some users find its deployment more complex and requiring clearer documentation.
Pricing and ROI: Qualys VMDR is considered expensive but is valued by larger enterprises for its comprehensive offerings, with ROI highlighted through enhanced security processes. ServiceNow comes with high licensing costs but compensates with its extensive capabilities, leading to cost savings through improved operational efficiency, ultimately providing a positive ROI in larger deployments.
We saw a return on investment through significant savings in time, money, and resources.
They have removed the costs associated with on-prem infrastructure, including data center costs, power costs, and physical server costs.
The return on investment is good when implementing for ourselves and for other clients.
Manually, there are huge numbers that come up because these integrated tools help organizations make the right decisions with all the information in one place, while manual methods lack visibility.
We usually get on calls with tech support, and they are very helpful.
The response time takes a while.
The technical support provided by Qualys is pretty good.
The support is exemplary and deserves a perfect rating.
Obtaining support for maintenance is the current challenge because they don't have a presence in the local market.
I have contacted them four to five times over the past two years, and they have been quite helpful.
Scalability depends on the license and the number of assets being monitored.
Qualys VMDR can handle scalability, although increasing the inventory can raise the licensing costs.
There are no limitations or performance issues with ServiceNow; it is cloud-based, so it is highly scalable and performs well.
It is capable of vertical scaling with no issues.
I rate the scalability of ServiceNow as an eight on a scale of one to ten.
It is cloud-based, so it is highly scalable and performs well.
I haven't faced any issues with stability; I've rarely seen any downtime.
ServiceNow is stable enough.
It does not automate patching unless the patch management module is purchased separately.
If AI features were integrated, it could enhance the capabilities significantly.
They can tweak their UI since the new version seems a bit jumbled up.
There is a need for bug or error tracking in ServiceNow.
Their customer support could make it a great solution, not just product support but also their relationship with partners and training initiatives in different regions.
From a functionality perspective, the features in ServiceNow are acceptable as, at the moment, the ITSM modules rank highly, being 13 plus Pink Elephant certified, which is a good aspect to have.
I would rate the pricing between seven to eight out of ten.
I have a notion that Qualys might be more expensive than Rapid7.
Qualys offers better pricing and is feature-packed compared to other tools.
ServiceNow's pricing can be justified if more functionality is required.
ServiceNow does come with a price.
ServiceNow is expensive for all regions.
The prioritization of vulnerabilities has improved our remediation efforts by around thirty to thirty-five percent.
It impacts my workflow overall, with the patch management features as it has the missing patches listed in detail, making it easier to get a comprehensive report and providing some dashboards that offer visual representation.
Qualys VMDR offers a one-stop solution for monitoring and reporting.
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
Automation capabilities are impressive, bolstered by a vast repository of out-of-the-box connectors and plugins that facilitate integration with various applications worldwide.
The features of ServiceNow that I find most valuable include its ability to easily access ticket details if you know the ticket number, monitor the timeline of when the ticket was created, and see the current status.
Vulnerability Management, Detection, and Response (VMDR) is a cornerstone product of the Qualys TruRisk Platform and a global leader in the enterprise-grade vulnerability management (VM) vendor space. With VMDR, enterprises are empowered with visibility and insight into cyber risk exposure - making it easy to prioritize vulnerabilities, assets, or groups of assets based on business risk. Security teams can take action to mitigate risk, helping the business measure their actual risk exposure over time.
Qualys VMDR offers an all-inclusive risk-based vulnerability management solution to prioritize vulnerabilities and assets based on risk and business criticality. VMDR seamlessly integrates with configuration management databases (CMDB), Qualys Patch Management, Custom Assessment and Remediation (CAR), Qualys TotalCloud and other Qualys and non-Qualys solutions to facilitate vulnerability detection and remediation across the entire enterprise.
With VMDR, users are empowered with actionable risk insights that translate vulnerabilities and exploits into optimized remediation actions based on business impact. Qualys customers can now aggregate and orchestrate data from the Qualys Threat Library, 25+ threat intelligence feeds, and third-party security and IT solutions, empowering organizations to measure, communicate, and eliminate risk across on-premises, hybrid, and cloud environments.
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.
ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.
“The Smarter Way to Workflow”
ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.
ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.
ServiceNow offers service management software for industries including:
Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications
Reviews from Real Users
PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”
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