ServiceNow and Zoho Creator compete in the IT service management and low-code development platform sector. ServiceNow appears to have an advantage in complex enterprise use cases due to its configurability and comprehensive features, while Zoho Creator excels in delivering more cost-effective, flexible applications with faster deployment.
Features: ServiceNow is known for its extensive configurability, supporting ITIL processes with robust automation tools and incident tracking. It allows for custom app development and integration, making it suitable for comprehensive business needs. Zoho Creator offers a low-code platform that facilitates application development without extensive technical skills, focusing on affordability and flexibility. It enables users to build and customize applications quickly, catering to diverse business requirements.
Room for Improvement: ServiceNow's complex licensing and steep learning curve are main areas of concern, with calls for improved documentation and better integration support. Users also experience issues with upgrading complex customizations. Zoho Creator could enhance its user interface and better support large datasets, as well as improving integration capabilities. Both platforms need clarity in their licensing models and resources to ease adoption.
Ease of Deployment and Customer Service: ServiceNow provides various deployment options including on-premises and cloud, accommodating complex enterprise needs but receiving mixed feedback on support responsiveness. Zoho Creator, primarily cloud-based, is appreciated for straightforward deployment, but like ServiceNow, its rapid growth has affected the consistency of support quality as noted by users.
Pricing and ROI: ServiceNow's high pricing and complex licensing model can deter smaller organizations, yet its feature set promises efficiency gains across enterprises, with ROI seen in expansive capability usage. Zoho Creator presents a more budget-friendly option, offering value in swift, flexible application deployment, particularly for smaller businesses or departments looking for application productivity at a lower cost.
They have removed the costs associated with on-prem infrastructure, including data center costs, power costs, and physical server costs.
The return on investment is good when implementing for ourselves and for other clients.
Manually, there are huge numbers that come up because these integrated tools help organizations make the right decisions with all the information in one place, while manual methods lack visibility.
I have seen a return on investment with Zoho Creator because we eliminated a point of sale software that was charging us 5 lakhs per year across all 26 malls.
The support is exemplary and deserves a perfect rating.
Obtaining support for maintenance is the current challenge because they don't have a presence in the local market.
I have contacted them four to five times over the past two years, and they have been quite helpful.
I would rate technical support as a nine on a scale of 1 to 10.
If a remote session is needed, they provide immediate help.
When issues are escalated, responses are faster.
There are no limitations or performance issues with ServiceNow; it is cloud-based, so it is highly scalable and performs well.
It is capable of vertical scaling with no issues.
I rate the scalability of ServiceNow as an eight on a scale of one to ten.
When my customers' needs are growing, Zoho Creator is able to adapt to these growing needs because it's a build-it-yourself application.
There are certain limitations if the data volume is large due to execution limits.
It is cloud-based, so it is highly scalable and performs well.
I haven't faced any issues with stability; I've rarely seen any downtime.
ServiceNow is stable enough.
You can't rely on any software in business if it's not going to be stable and reliable.
It makes no sense in my opinion, and they should offer the team at the front to help customize the product to fit each company's needs, as every company has different demands and forms of submitting a request that need adjustment over time.
There is a need for bug or error tracking in ServiceNow.
Their customer support could make it a great solution, not just product support but also their relationship with partners and training initiatives in different regions.
In terms of scalability, there are certain limitations if the data volume is large due to execution limits.
I want to see improvements in Zoho Creator focusing on AI capabilities because there currently seems to be very little AI usage in Zoho compared to the advancements in other software.
Improvement could come from the ability to implement and create custom dashboards or subforms in Zoho Creator.
ServiceNow's pricing can be justified if more functionality is required.
ServiceNow does come with a price.
ServiceNow is expensive for all regions.
Zoho offers customizable pricing options, such as Zoho One, which provides access to all 40 applications for 1250.
Pricing is a little on the higher side for the Indian market, especially for mid-sized and small-sized companies with 30 to 40 users.
The standard plan costs around 800 per month for the Zoho One application.
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
Automation capabilities are impressive, bolstered by a vast repository of out-of-the-box connectors and plugins that facilitate integration with various applications worldwide.
The features of ServiceNow that I find most valuable include its ability to easily access ticket details if you know the ticket number, monitor the timeline of when the ticket was created, and see the current status.
For analytics, we employ two tools: Zoho Creator itself and Zoho Analytics, where we can use SQL queries to fetch data from multiple platforms.
We can generate QR codes for free, whereas in CRM, QR generation requires external purchases.
Zoho Creator provides a quick turnaround in terms of project closures, which is the most important benefit.
| Product | Market Share (%) |
|---|---|
| ServiceNow | 10.3% |
| Zoho Creator | 1.0% |
| Other | 88.7% |
| Company Size | Count |
|---|---|
| Small Business | 54 |
| Midsize Enterprise | 36 |
| Large Enterprise | 163 |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 4 |
| Large Enterprise | 5 |
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.
ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.
“The Smarter Way to Workflow”
ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.
ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.
ServiceNow offers service management software for industries including:
Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications
Reviews from Real Users
PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”
Zoho Creator is a web-based platform that lets everyone build custom business applications without any prior technical knowledge
Zoho Creator offers a first of its kind drag-n-drop interface to create tables/forms, design, schedule workflows and perform a variety of automated actions.
Zoho Creator's powerful tools for data collection and management, analysis, reporting and collaboration make it the smart choice for small to large organizations to run their business online, without any additional costs, infrastructure, or software.
Zoho Creator is used by more than 400,000 users and 100,000+ apps have been already created. Don't let complex looking workflows and business rules scare you.
Zoho Creator is completely non-programmer friendly. Use the intuitive and feature-rich platform to build your custom database applications. Just write your business rules and let the software handle deployment and hosting. You can create your own forms/tables afresh or import data from standard formats (.xls .csv .mdb) and get your database application online within minutes, really!
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