We performed a comparison between ServiceNow and Zoho Creator based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."There are a lot of features within ServiceNow. There are plenty of add-ons that go beyond the typical core helpdesk operations, such as HR facilities, BRM functionality, and various compliance and governance capabilities."
"It uses a common base of data and allows different types of records to pull from that same base of data."
"We have found change management and CMDB to be very useful."
"The most valuable feature is that this is a Cloud solution."
"It is user-friendly and simple to use."
"The most recent addition of SAM Premium is a game changer for many organizations."
"It is a very promising product. They have a new release every six months. They're investing quite a lot, and you can do many creative things with the product. If you know how it works, you can have stricter rules in the product."
"The look and feel is a valuable benefit for adoption."
"Zoho Creator can be integrated with other platforms easily."
"The product’s MIS feature is very valuable to us."
"The deployment process is quite straightforward."
"Can access information from other Zoho packages and you can write custom scripts."
"It has a simple user interface, not so difficult to use. You can add AI models, integration, and third-party connections."
"It is very easy to build applications on the product."
"Basically, the application development part of the solution is one of the main features I like since it is quick."
"Zoho Creator is a flexible and powerful solution. I like the tool's advanced modification feature which helps to modify its layout and setup scripts."
"The solution could be made cheaper. Machine learning and artificial intelligence should be introduced in the next release."
"Change Management is the area I have found that this tool can be improved because there are so many fields which are missing, such as urgency of the customer request and how the priority is defined. These are some of the areas in which I found that BMC Remedy is much better than ServiceNow."
"The discovery of assets could be improved; right now they only allow for one domain."
"The customization that we are doing for the needs of our organization are difficult to do and could be improved."
"I would like to see Advanced Intelligent Automation."
"If you have advanced questions, technical support often doesn't know the answer."
"The pricing of the solution could be better. It's a bit high."
"Complexities in the organization made the initial deployment complex."
"We face issues while moving from one form to another form. We have a negative impression of the tool's support since they do not provide us assistance with our queries. They don't have solid answers to our questions."
"Zoho Creator's UX design needs to be improved."
"We are looking for a single portal across all Zoho apps."
"The user interface and the user experience should be improved."
"Could have more pre-built integrations for pulling data from the wider Zoho ecosystem as well as other systems."
"When you're developing database-type applications, there is no way to see the actual database tables. They call them forms, and I don't like that. Zoho should also provide better user guides."
"The product needs to improve stability and scalability. We faced issues with bugs."
"I would like to see a simpler layout and interface. I would also like to see Zoho CRM and Zoho Campaigns integrated with the product."
ServiceNow is ranked 3rd in Rapid Application Development Software with 210 reviews while Zoho Creator is ranked 12th in Rapid Application Development Software with 18 reviews. ServiceNow is rated 8.4, while Zoho Creator is rated 8.6. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of Zoho Creator writes "The solution provides accessible and high functionality at a competitive price point". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Microsoft Dynamics CRM, whereas Zoho Creator is most compared with Microsoft Power Apps, Mendix, Oracle Application Express (APEX), Caspio and Appian. See our ServiceNow vs. Zoho Creator report.
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