ServiceNow vs Zoho Creator comparison

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17,724 views|10,662 comparisons
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2,047 views|1,191 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between ServiceNow and Zoho Creator based on real PeerSpot user reviews.

Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed ServiceNow vs. Zoho Creator Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"There are a lot of features within ServiceNow. There are plenty of add-ons that go beyond the typical core helpdesk operations, such as HR facilities, BRM functionality, and various compliance and governance capabilities.""It uses a common base of data and allows different types of records to pull from that same base of data.""We have found change management and CMDB to be very useful.""The most valuable feature is that this is a Cloud solution.""It is user-friendly and simple to use.""The most recent addition of SAM Premium is a game changer for many organizations.""It is a very promising product. They have a new release every six months. They're investing quite a lot, and you can do many creative things with the product. If you know how it works, you can have stricter rules in the product.""The look and feel is a valuable benefit for adoption."

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"Zoho Creator can be integrated with other platforms easily.""The product’s MIS feature is very valuable to us.""The deployment process is quite straightforward.""Can access information from other Zoho packages and you can write custom scripts.""It has a simple user interface, not so difficult to use. You can add AI models, integration, and third-party connections.""It is very easy to build applications on the product.""Basically, the application development part of the solution is one of the main features I like since it is quick.""Zoho Creator is a flexible and powerful solution. I like the tool's advanced modification feature which helps to modify its layout and setup scripts."

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Cons
"The solution could be made cheaper. Machine learning and artificial intelligence should be introduced in the next release.""Change Management is the area I have found that this tool can be improved because there are so many fields which are missing, such as urgency of the customer request and how the priority is defined. These are some of the areas in which I found that BMC Remedy is much better than ServiceNow.""The discovery of assets could be improved; right now they only allow for one domain.""The customization that we are doing for the needs of our organization are difficult to do and could be improved.""I would like to see Advanced Intelligent Automation.""If you have advanced questions, technical support often doesn't know the answer.""The pricing of the solution could be better. It's a bit high.""Complexities in the organization made the initial deployment complex."

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"We face issues while moving from one form to another form. We have a negative impression of the tool's support since they do not provide us assistance with our queries. They don't have solid answers to our questions.""Zoho Creator's UX design needs to be improved.""We are looking for a single portal across all Zoho apps.""The user interface and the user experience should be improved.""Could have more pre-built integrations for pulling data from the wider Zoho ecosystem as well as other systems.""When you're developing database-type applications, there is no way to see the actual database tables. They call them forms, and I don't like that. Zoho should also provide better user guides.""The product needs to improve stability and scalability. We faced issues with bugs.""I would like to see a simpler layout and interface. I would also like to see Zoho CRM and Zoho Campaigns integrated with the product."

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Pricing and Cost Advice
  • "The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify."
  • "It has a higher cost compared to local/regional solutions."
  • "We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."
  • "It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost."
  • "ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform."
  • "ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably."
  • "Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive."
  • "Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers."
  • More ServiceNow Pricing and Cost Advice →

  • "We would prefer it if the price went down drastically."
  • "It is at the bottom end of the price range."
  • "The plan provided is presented on a monthly basis, giving an idea of the cost each month. However, the actual cost is calculated and charged on a yearly or annual basis. The cost is displayed in a detailed manner, breaking down the amount charged annually, and presenting it in a monthly format."
  • "I rate the solution an eight out of ten for pricing since it is really cheap."
  • "The Enterprise version costs INR 1500 per month."
  • "Anyone can start using the solution with less than 15 to 30 dollars a month per user. It is worth the money."
  • "The tool's pricing is flexible."
  • "Zoho Creator started at 800 rupees, about $10 per month."
  • More Zoho Creator Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping the… more »
    Top Answer:Hi Netanya I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp.  Because ServiceNow has a very strong module (Performance Analysis) reporting which will… more »
    Top Answer:The most impactful feature in our day-to-day operations is the ticket status, which provides crucial visibility into the progress of each resource or incident.
    Top Answer:The deployment process is quite straightforward.
    Top Answer:The UI must be improved. It is difficult to find things in Zoho. There needs to be some R&D. It is fine for a technical person, but non-technical people will find it difficult.
    Ranking
    Views
    17,724
    Comparisons
    10,662
    Reviews
    23
    Average Words per Review
    458
    Rating
    8.4
    Views
    2,047
    Comparisons
    1,191
    Reviews
    16
    Average Words per Review
    568
    Rating
    8.8
    Comparisons
    Learn More
    Zoho
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    Overview

    ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

    ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

    ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

    “The Smarter Way to Workflow”

    ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

    ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

    ServiceNow offers service management software for industries including:

    Cloud services
    Education
    Financial services
    Government
    Healthcare
    Manufacturing
    Telecommunications

    Reviews from Real Users

    PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.

    Zoho Creator is a web-based platform that lets everyone build custom business applications without any prior technical knowledge
    Zoho Creator offers a first of its kind drag-n-drop interface to create tables/forms, design, schedule workflows and perform a variety of automated actions.

    Zoho Creator's powerful tools for data collection and management, analysis, reporting and collaboration make it the smart choice for small to large organizations to run their business online, without any additional costs, infrastructure, or software.

    Zoho Creator is used by more than 400,000 users and 100,000+ apps have been already created. Don't let complex looking workflows and business rules scare you.

    Zoho Creator is completely non-programmer friendly. Use the intuitive and feature-rich platform to build your custom database applications. Just write your business rules and let the software handle deployment and hosting. You can create your own forms/tables afresh or import data from standard formats (.xls .csv .mdb) and get your database application online within minutes, really!

    Sample Customers
    AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
    Estate Crush Winery, Integra Services, Avidpays, Napa Valley Film Festival, Marionnaud, The Institute of Hormonal Health, Stone Tapert
    Top Industries
    REVIEWERS
    Computer Software Company17%
    Financial Services Firm15%
    Manufacturing Company10%
    Healthcare Company8%
    VISITORS READING REVIEWS
    Educational Organization22%
    Computer Software Company11%
    Financial Services Firm10%
    Government7%
    VISITORS READING REVIEWS
    Educational Organization67%
    Computer Software Company5%
    Financial Services Firm4%
    Manufacturing Company3%
    Company Size
    REVIEWERS
    Small Business21%
    Midsize Enterprise15%
    Large Enterprise64%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise29%
    Large Enterprise56%
    REVIEWERS
    Small Business79%
    Midsize Enterprise16%
    Large Enterprise5%
    VISITORS READING REVIEWS
    Small Business8%
    Midsize Enterprise69%
    Large Enterprise23%
    Buyer's Guide
    ServiceNow vs. Zoho Creator
    March 2024
    Find out what your peers are saying about ServiceNow vs. Zoho Creator and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    ServiceNow is ranked 3rd in Rapid Application Development Software with 210 reviews while Zoho Creator is ranked 12th in Rapid Application Development Software with 18 reviews. ServiceNow is rated 8.4, while Zoho Creator is rated 8.6. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of Zoho Creator writes "The solution provides accessible and high functionality at a competitive price point". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Microsoft Dynamics CRM, whereas Zoho Creator is most compared with Microsoft Power Apps, Mendix, Oracle Application Express (APEX), Caspio and Appian. See our ServiceNow vs. Zoho Creator report.

    See our list of best Rapid Application Development Software vendors.

    We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.