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Lansweeper vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
3.5
Lansweeper is praised for remote efficiency, cost savings, and reporting, though some doubt its overall financial return.
Sentiment score
6.6
ServiceNow boosts efficiency and cost savings through automation, enhanced project management, and improved integration, despite initial setup expenses.
It ended up being more cost-effective than BMC for the license we obtained.
Systems Integration Specialist Advisor at a insurance company with 1,001-5,000 employees
They have removed the costs associated with on-prem infrastructure, including data center costs, power costs, and physical server costs.
General Manager at sPerception IT
The return on investment is good when implementing for ourselves and for other clients.
ServiceNow Developer at Bangmetric services pvt ltd
Manually, there are huge numbers that come up because these integrated tools help organizations make the right decisions with all the information in one place, while manual methods lack visibility.
Associate Vice President at Wissen infotech
 

Customer Service

Sentiment score
5.1
Lansweeper offers responsive email support with informative resources, despite time zone challenges, earning high user ratings.
Sentiment score
6.9
ServiceNow's customer service is efficient and responsive, though technical support experiences vary with some noting delays and mixed outcomes.
If they weren't available, I would leave a message, and they would usually return my call within an hour, addressing any issues I had.
IT Analyst at Ivy Rehab Network
We have regular 30-minute meetings, and when we have technical support questions, they either connect us to support or provide immediate answers.
System Administrator at Loma Linda University
Customers with premium or enterprise-level licenses often reported fast and knowledgeable responses.
Data Engineering at Kroger Health
The support is exemplary and deserves a perfect rating.
Team Lead at a tech vendor with 10,001+ employees
Obtaining support for maintenance is the current challenge because they don't have a presence in the local market.
General Manager at sPerception IT
Whenever we have had issues, they have provided good support, and those issues have never recurred.
Vice President Delivery & Operations at Rezilyens
 

Scalability Issues

Sentiment score
6.7
Lansweeper is scalable for businesses, offering ease of setup and centralized management, despite challenges in large distributed environments.
Sentiment score
7.4
ServiceNow offers high scalability, adaptability, and seamless expansion for diverse applications with minimal concerns, supported by regular updates.
You can start with just scanning your network and later add all the other features it provides to prepare reports.
CTO at Four Nine Agency
When it comes to scalability, it is difficult to remember specifics since my lab environment is small, but I believe Lansweeper can scan quite a few devices.
Systems Integration Specialist Advisor at a insurance company with 1,001-5,000 employees
There are no limitations or performance issues with ServiceNow; it is cloud-based, so it is highly scalable and performs well.
General Manager at sPerception IT
It is capable of vertical scaling with no issues.
Team Lead at a tech vendor with 10,001+ employees
I rate the scalability of ServiceNow as an eight on a scale of one to ten.
IT infra Admin at synu
 

Stability Issues

Sentiment score
7.0
Lansweeper is stable and user-friendly but may experience performance issues with heavy tasks and non-Windows systems.
Sentiment score
7.7
ServiceNow offers reliable performance with minimal downtime, efficiently resolving issues while occasional bugs are linked to customizations.
It is cloud-based, so it is highly scalable and performs well.
General Manager at sPerception IT
I haven't faced any issues with stability; I've rarely seen any downtime.
Solution Engineer - Digital Platform | Mobile at British American Tobacco
ServiceNow is stable enough.
ServiceNow Developer at Bangmetric services pvt ltd
 

Room For Improvement

Lansweeper users want better reporting, deployment, support, asset management, integration, UI, scalability, version tracking, and cost effectiveness.
ServiceNow struggles with pricing, complexity, and usability, facing issues in training, integration, and user satisfaction due to its challenges.
For example, Lansweeper can scan 7-Zip version 7.2, but when a new version 7.3 comes out, Lansweeper shows it as new software.
CTO at Four Nine Agency
It would be advantageous if AD audit functionality could be integrated, showing users' actions and latest activities.
Service Desk Analyst - Endpoint Management and Support at The Tavistock and Portman NHS Foundation Trust
Reporting needs to be more customized as per customer requirements.
Ict Advisor at SOS Children's Villages
It makes no sense in my opinion, and they should offer the team at the front to help customize the product to fit each company's needs, as every company has different demands and forms of submitting a request that need adjustment over time.
Manager of Security Engineering & Architecture at a outsourcing company with 5,001-10,000 employees
There is a need for bug or error tracking in ServiceNow.
Team Lead at a tech vendor with 10,001+ employees
Their customer support could make it a great solution, not just product support but also their relationship with partners and training initiatives in different regions.
Security Architect at وزارة الثقافة Ministry of Culture
 

Setup Cost

Lansweeper provides cost-effective IT asset management with straightforward licensing, though prices are close to competitors without negotiation options.
ServiceNow is pricey with complex licensing; strategic negotiation and planning can optimize value and manage costs effectively.
It is quite cheap compared to other solutions, and the installation was very easy.
CTO at Four Nine Agency
They purchased licenses for around 300 to 400 users or devices.
Ict Advisor at SOS Children's Villages
ServiceNow's pricing can be justified if more functionality is required.
ServiceNow Developer at Bangmetric services pvt ltd
ServiceNow does come with a price.
Associate Vice President at Wissen infotech
ServiceNow is expensive for all regions.
Security Architect at وزارة الثقافة Ministry of Culture
 

Valuable Features

Lansweeper offers robust IT asset management, supports versatile platforms, and enhances decision-making through comprehensive insights and integration options.
ServiceNow offers flexible customization, intuitive interface, automation, integration, and seamless collaboration, enhancing efficiency and meeting diverse business needs.
The best feature of Lansweeper is that it works on a local network without any agents installed on the equipment; it uses embedded Microsoft tools for communication and collecting information.
CTO at Four Nine Agency
The most valuable feature in the dashboard is the search functionality, which enables users to find all relevant data efficiently.
Service Desk Analyst - Endpoint Management and Support at The Tavistock and Portman NHS Foundation Trust
Lansweeper has made the job easier for us. That's the best benefit.
Lead System Support Specialist at Government of Prince Edward Island
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
ServiceNow Developer at Bangmetric services pvt ltd
Automation capabilities are impressive, bolstered by a vast repository of out-of-the-box connectors and plugins that facilitate integration with various applications worldwide.
Security Architect at وزارة الثقافة Ministry of Culture
The features of ServiceNow that I find most valuable include its ability to easily access ticket details if you know the ticket number, monitor the timeline of when the ticket was created, and see the current status.
IT infra Admin at synu
 

Categories and Ranking

Lansweeper
Ranking in IT Asset Management
2nd
Average Rating
8.4
Reviews Sentiment
6.3
Number of Reviews
17
Ranking in other categories
No ranking in other categories
ServiceNow
Ranking in IT Asset Management
1st
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
223
Ranking in other categories
Help Desk Software (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)
 

Mindshare comparison

As of December 2025, in the IT Asset Management category, the mindshare of Lansweeper is 7.9%, down from 12.8% compared to the previous year. The mindshare of ServiceNow is 16.2%, down from 24.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management Market Share Distribution
ProductMarket Share (%)
ServiceNow16.2%
Lansweeper7.9%
Other75.9%
IT Asset Management
 

Featured Reviews

ES
System Administrator at Loma Linda University
Significant asset management capabilities boost IT efficiency and support proactive monitoring
A positive aspect of Lansweeper is that they maintain a 30-minute recurring schedule with us for feedback. I have mentioned to the Lansweeper team that I would appreciate a clear separation between computers joined to our on-premise domain and those joined to the Microsoft Entra directory, as this distinction is currently difficult to make. In terms of reporting and knowledge, Lansweeper completely fulfills our needs. The software installation capability is being phased out as they now have the cloud version app, where this ability and Actions have been removed. My experience is primarily with Windows systems in Lansweeper, but it also supports Mac systems. We are currently adding Macs to scanning, though functionality is somewhat limited compared to Windows. It scans servers too, though this isn't the primary focus. Regarding network scanning, there are some security considerations due to specific service or port requirements on switches. For Windows needs in terms of asset management, report creation, and detailed information visibility, it is an excellent product. Building reports is straightforward, and while the database is quite extensive and may require research depending on needs, the information is readily available.
SP
General Manager at sPerception IT
Adopting flexible workflows with customized automation delivers measurable benefits
There are things that I would like to see improved in ServiceNow, such as the pricing, as it is a very costly solution compared to other tools. Additionally, its presence in the local market is very limited; in Pakistan, for example, I don't see any vendor or distributor of ServiceNow available. They need to increase their sales spectrum globally so people can easily access them and engage them for client meetings and more. From a functionality perspective, the features in ServiceNow are acceptable as, at the moment, the ITSM modules rank highly, being 13 plus Pink Elephant certified, which is a good aspect to have. When providing advice to users, I would suggest they consider making strategic decisions about their per user pricing since it is very high. In our region, people normally start with 5 to 10 users, but the per user price is quite steep. Moreover, ServiceNow does not charge based on data uploaded or downloaded, so they should reconsider their pricing and data policies to align better with the financial capabilities of the region.
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Top Industries

By visitors reading reviews
Computer Software Company
9%
Healthcare Company
8%
Manufacturing Company
8%
Government
7%
Financial Services Firm
12%
Manufacturing Company
10%
Computer Software Company
10%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise8
By reviewers
Company SizeCount
Small Business55
Midsize Enterprise35
Large Enterprise164
 

Questions from the Community

What do you like most about Lansweeper?
One valuable feature is the ability to monitor log-on times, providing insights into whether users are rebooting their machines as claimed. This is useful in scenarios where users may not be aware ...
What is your experience regarding pricing and costs for Lansweeper?
It is quite cheap compared to other solutions, and the installation was very easy.
What needs improvement with Lansweeper?
It is difficult for me to suggest improvements to Lansweeper since I thought it performed effectively for its intended purpose. I did not use the ITSM tools aspect, which connects to a CMDB, becaus...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Comparisons

 

Overview

 

Sample Customers

Information Not Available
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Lansweeper vs. ServiceNow and other solutions. Updated: November 2025.
879,310 professionals have used our research since 2012.