ServiceNow and Lansweeper compete in IT service management and asset management. ServiceNow appears to have an edge due to its extensive customization and integration capabilities, appealing especially to large enterprises, whereas Lansweeper is favored for its cost-effective asset management solutions.
Features: ServiceNow offers extensive ITSM capabilities, advanced workflow customization, and vibrant community support for custom app development. It seamlessly integrates with ITIL processes. Lansweeper excels in IT asset management, providing detailed device data, effective for tracking assets and monitoring system performance.
Room for Improvement: ServiceNow could improve its user interface for simplicity and enhance documentation. Its licensing and complexity can pose challenges. Lansweeper could enhance customer support and advance its cloud integration and security functions.
Ease of Deployment and Customer Service: ServiceNow provides deployment flexibility across cloud and on-premises with varying customer service responsiveness. Lansweeper primarily deploys on-premises, limiting flexibility but offering decent support, though service may degrade as it scales.
Pricing and ROI: ServiceNow, though often costly with a complex licensing structure, offers significant ROI through its broad functionality. Lansweeper's competitive pricing makes it appealing for IT asset management, promising substantial ROI with less complexity.
| Product | Market Share (%) |
|---|---|
| ServiceNow | 19.9% |
| Lansweeper | 10.2% |
| Other | 69.9% |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 3 |
| Large Enterprise | 8 |
| Company Size | Count |
|---|---|
| Small Business | 54 |
| Midsize Enterprise | 36 |
| Large Enterprise | 163 |
Managing IT has never been a bigger challenge. Hardware, software, and users can be anywhere at any time, making IT environments extremely dynamic and often complex. A seemingly simple question has become terribly difficult to answer: ‘Who is using what?’ This question inspired Lansweeper and still drives us today. We believe that answering it is crucial to tackle and simplify many of the challenges IT professionals face every day.
MISSION
At Lansweeper we develop and support our software which builds and leverages a system of record in any IT environment.
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.
ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.
“The Smarter Way to Workflow”
ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.
ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.
ServiceNow offers service management software for industries including:
Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications
Reviews from Real Users
PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”
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