We performed a comparison between Lansweeper and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Lansweeper is very easy to use, and its technical support is very good."
"The solution provides inventory information that is very important to our company."
"We've found the most value right now in the inventory of the equipment."
"Its functionality is very solid. The best part about it is that, when you have issues in getting information back from nodes, it tells you what the issue is, and you can quickly go to the specific nodes and respond to or repair those. There is an agent option, but to me, as a small business, the preference is to avoid agents where possible because you probably don't have the staff to keep up with them all."
"One valuable feature is the ability to monitor log-on times, providing insights into whether users are rebooting their machines as claimed. This is useful in scenarios where users may not be aware of the need to reboot for system optimization. Lansweeper helps verify such information by collecting log data. Another noteworthy feature is the capability to track CPU, memory, and network usage on workstations at intervals, say every thirty minutes. This allows me to assess the user's experience and validate their claims about resource consumption. For instance, if a user complains about high memory usage, Lansweeper enables me to verify the actual usage and address the issue accurately. This level of monitoring granularity is something I find particularly useful and haven't seen in many other tools."
"The most valuable feature of Lansweeper is IT asset management. In the realm of cybersecurity, having knowledge of what is on the network is critical. We are able to conduct reports and see the assets we have. Initially, the solution required a machine on the local network to scan everything, but it has evolved to include agents that can report to a device, and more recently, an agent that can send data to the cloud even if the device is outside of the network. This has proven to be especially useful during the pandemic, as it has allowed us to keep track of devices that have been sent home with employees."
"A great value is the fact that it supports multiple platforms, and it is agentless. Obviously, it still requires credentials, but being agentless makes it much easier to deploy, especially for a small business. It leaves fewer things to maintain. Especially for a small or medium business, it is a tremendous product."
"Provides good reports from every asset."
"There are a lot of features within ServiceNow. There are plenty of add-ons that go beyond the typical core helpdesk operations, such as HR facilities, BRM functionality, and various compliance and governance capabilities."
"It's great to do statuses or to review tasks."
"It has an excellent capability to integrate different access points."
"It can scale well if you are managing IT assets."
"A workflow automation platform that's reliable, performs well, and has good reporting and integration."
"Will give us better control over asset management and technical debt once we can centralize all contract information."
"Identifies better ways to license software or eliminate unused software to save money."
"It allows us to filter the data, create graphs, and get detailed reports."
"The help desk is not exactly its strong suit."
"Lacks an end-to-end asset management tool."
"The support experience hasn't been satisfactory. Establishing a direct connection with someone is challenging, as communication is limited to chat or forums through a web link. There's a lack of direct interaction with support personnel, making it difficult to have real-time conversations or seek immediate assistance, which is not ideal."
"The support is an area that could improve. The support staff could be more knowledgeable."
"It would be great if Lansweeper could combine security functions like vulnerability management."
"The feature to deploy software in endpoints needs to be improved."
"I don't have any complaints about it, and I've never really had any issues. It isn't wizard-driven or anything like that, but it doesn't need to be. For someone who is not familiar with system administration, it would be daunting. There would be a lot of info there. They wouldn't necessarily know what to do, but that's not its target audience. For its target audience, in particular, it doesn't need to change. It is really a good tool."
"The RPA needs improvement. That's a new area for them that they're just entering into now."
"One thing I don't care for is the reporting and the way it functions."
"The interface can be a bit more intuitive."
"The Express edition does not allow the option for scripting."
"It's not user-friendly by default, but it can be customized to be customer-friendly."
"They could improve license management, particularly when integrating different applications or toolsets."
"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."
"There's always a room for improvement in terms of the ServiceNow UI. For customers, the UI is something that is a continuous improvement."
Lansweeper is ranked 9th in IT Asset Management with 7 reviews while ServiceNow is ranked 1st in IT Asset Management with 210 reviews. Lansweeper is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of Lansweeper writes "A powerful, cost-effective, and agentless solution that supports multiple platforms and is perfect for small and medium enterprises". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Lansweeper is most compared with ManageEngine IT Asset Management, Qualys VMDR, Spiceworks, ServiceNow Discovery and Device42, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our Lansweeper vs. ServiceNow report.
See our list of best IT Asset Management vendors.
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