We performed a comparison between BMC Helix Discovery and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Start anywhere application modelling brings a fantastic opportunity for users to see what is where."
"The most valuable feature of BMC Helix Discovery is it operates well. It is well known and has gained recognition for its software."
"I've used other discovery tools, but I found BMC Helix Discovery to be more UI-friendly, and that's the most valuable feature of the solution."
"The solution is definitely useful."
"The initial setup was quite easy."
"It is agentless, which means you don't have to install anything on all the different pieces of hardware that you are looking to discover."
"The tool's accuracy of the results we receive looks promising in general. Its values are more than 95 percent accurate compared to other clients or different tools. I would say that Discovery offers a valuable mechanism to discover information."
"The solution is very stable and powerful."
"I have found the workflows and integration the most valuable in this solution."
"Discovery has reduced, on average, the time to build/deploy devices within our environment by one hour. This may not seem like much but it adds up over time. It also reaps additional time savings with its ability to capture changes through subsequent discoveries over the life of the device."
"The Workflow feature is the most valuable."
"Identifies better ways to license software or eliminate unused software to save money."
"ServiceNow has been implemented to streamline team workflows across different departments in our company. Users, including traveling leaders, were able to approve requests and authorize additional rights through the mobile platform."
"For change management, I find the CAB workbench very useful. I haven't seen any other solution that has a CAB workbench or advanced automated solutions for a change advisory board. ServiceNow also has the Workflow Engine which works very well and is very intuitive."
"The solution integrates well with other products."
"Easy to integrate with third-party applications."
"There isn't much that could be improved. The solution is pretty thorough, very easy to implement, and very easy to operate."
"Management of its own application infrastructure and integrations with other BMC tools."
"BMC Helix Discovery needs more customization options."
"The license model could be more flexible and cheaper pricing."
"There are certain limitations in the mapping feature of the solution."
"I would like to see the ability to scan some of the newer cloud platforms. I know that BMC has them on the roadmap, and they are coming soon, but they can't come fast enough. Being able to scan more of GCloud, Alibaba Cloud, or whatever the public clouds that our customers are buying, we need to make sure that Discovery can find them as well."
"We would like updates more often."
"What would make BMC Helix Discovery better is if it had more client-side discovery features, for example, printers and desktops. Right now, it's focused more on data center discovery, so if it had additional features focused on the client-side discovery, that would be great. In the next release of BMC Helix Discovery, I'd like more client-side discovery features such as desktop discovery, printer discovery, and other IP-based client-side discovery features. The solution can discover desktops and printers, but there's still room for improvement on the client side."
"I know that discovery tools are not meant to be simple, but somehow, if they could make it more simple and robust, that would be great."
"A new user does need training or time to learn the solution before jumping in. It was very hard in the beginning to understand everything. I couldn't find the models I needed at the time."
"The Software Asset Management feature can be improved. We would like to see more features for the Software Asset Management functionality. Its price can also be better. It is currently more expensive than other solutions."
"The customization that we are doing for the needs of our organization are difficult to do and could be improved."
"Creating service catalog forms could be made easier."
"The scalability needs improvement."
"The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations."
"The capital expenditure neeed to get the tool up and running is extensive."
BMC Helix Discovery is ranked 2nd in IT Asset Management with 19 reviews while ServiceNow is ranked 1st in IT Asset Management with 210 reviews. BMC Helix Discovery is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of BMC Helix Discovery writes "Very stable, fast, and powerful with valuable inventory management features". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". BMC Helix Discovery is most compared with BMC Remedy , Device42, ServiceNow Discovery, Qualys VMDR and ManageEngine IT Asset Management, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and OutSystems. See our BMC Helix Discovery vs. ServiceNow report.
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