Zoho Desk Reviews

Name: Zoho Desk
Brand: Zoho
Rating: 4 (15 reviews)

Vendor: Zoho

4.2 out of 5

15 reviews

What is Zoho Desk?UNIXBusinessApplication
Price:

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.

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Featured reviews

Sainath Racherla

Associate Director at a computer software company with 11-50 employees

Aug 10, 2023

Before Zoho Desk, we used Atlassian Jira and Azure DevOps. We were trying to expand and then automate other functions like requirement capturing. We also tried setting up test suites in Atlassian and then in Microsoft DevOps. However, as a company, we didn't want it to pivot in that direction so early because of the adaptation. It is still on the road map. Zoho Desk is better than Atlassian Jira and Azure DevOps because it's very flexible. They're an agile team that hosts you in a dedicated part. There is dedicated help provided to you on chat. If you have a query, a particular person will take it up. In that sense, it is pretty agile and simple, and then you get straightaway support from them whenever required. But when you think from a long-term standpoint, there's no requirement management tool offered in their suite. Also, you cannot construct the test suite and then automate your test cases there.

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Kishor Lamdande

Zoho Developer at Megnet Limited

Aug 9, 2023

What is our primary use case The use of ZohoDesk is to operate and maintain internal as well as external tickets within the organization. For example, I connected this ticketing system with all of the portals so that if any customer is facing issues, they can submit their tickets inside. So we…

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Manav Sharma

Project Manager at a tech services company with 1-10 employees

Aug 4, 2023

What is our primary use case Zoho Desk is used for ticket management and task management. If a customer has any requests, they can make a ticket. The software is very good, and I'm currently using it in my environment for ticket management and providing support to customers. What is most…

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Pricing

"The gap is limited, but it should limit the price back bracket so that most start-ups can use it most effectively."
"Zoho Desk's cost is pretty much okay."
"Zoho Desk's pricing is more flexible."

Valuable Features

"The most valuable features of Zoho Desk are the user interface, pricing, and how they customize the solution for us."
"The initial setup is easy."
"The most valuable feature of Zoho Desk is the parent and child task management feature."

Room For Improvement

"The solution needs to have more customization on alerts and notifications."
"There is room for improvement in terms of integration."
"Zoho Desk should provide more integrations and improve the Zoho project integration."

Pricing

"The gap is limited, but it should limit the price back bracket so that most start-ups can use it most effectively."
"Zoho Desk's cost is pretty much okay."
"Zoho Desk's pricing is more flexible."

Valuable Features

"The most valuable features of Zoho Desk are the user interface, pricing, and how they customize the solution for us."
"The initial setup is easy."
"The most valuable feature of Zoho Desk is the parent and child task management feature."

Room For Improvement

"The solution needs to have more customization on alerts and notifications."
"There is room for improvement in terms of integration."
"Zoho Desk should provide more integrations and improve the Zoho project integration."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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Learn more about Zoho Desk

Zoho Desk is the #6 ranked solution in top CRM Customer Engagement Centers and #7 ranked solution in top Help Desk Software. PeerSpot users give Zoho Desk an average rating of 8.4 out of 10. Zoho Desk is most commonly compared to ServiceNow: Zoho Desk vs ServiceNow. Zoho Desk is popular among the midsize enterprise segment, accounting for 61% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 57% of all views.