Before Zoho Desk, we used Atlassian Jira and Azure DevOps. We were trying to expand and then automate other functions like requirement capturing. We also tried setting up test suites in Atlassian and then in Microsoft DevOps. However, as a company, we didn't want it to pivot in that direction so early because of the adaptation. It is still on the road map. Zoho Desk is better than Atlassian Jira and Azure DevOps because it's very flexible. They're an agile team that hosts you in a dedicated part. There is dedicated help provided to you on chat. If you have a query, a particular person will take it up. In that sense, it is pretty agile and simple, and then you get straightaway support from them whenever required. But when you think from a long-term standpoint, there's no requirement management tool offered in their suite. Also, you cannot construct the test suite and then automate your test cases there.