With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.
| Product | Market Share (%) |
|---|---|
| Zoho Desk | 3.2% |
| Microsoft Dynamics CRM | 13.2% |
| Salesforce Service Cloud | 10.8% |
| Other | 72.8% |
| Type | Title | Date | |
|---|---|---|---|
| Category | CRM Customer Engagement Centers | Feb 27, 2026 | Download |
| Product | Reviews, tips, and advice from real users | Feb 27, 2026 | Download |
| Comparison | Zoho Desk vs Salesforce Service Cloud | Feb 27, 2026 | Download |
| Comparison | Zoho Desk vs Microsoft Dynamics CRM | Feb 27, 2026 | Download |
| Comparison | Zoho Desk vs ServiceNow Customer Service Management | Feb 27, 2026 | Download |
| Title | Rating | Mindshare | Recommending | |
|---|---|---|---|---|
| ServiceNow | 4.3 | N/A | 91% | 224 interviewsAdd to research |
| Microsoft Dynamics CRM | 3.9 | 13.2% | 93% | 79 interviewsAdd to research |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 1 |
| Large Enterprise | 1 |
| Company Size | Count |
|---|---|
| Small Business | 64 |
| Midsize Enterprise | 27 |
| Large Enterprise | 58 |
| Author info | Rating | Review Summary |
|---|---|---|
| Advisor at a tech services company with 11-50 employees | 3.5 | We use Zoho Desk for support tickets with effective integration between Zoho CRM and Zoho Projects. While cost-effective, improvements are needed for multi-tenancy and better tool integration. The analytics tool is strong but requires expertise to utilize fully. |
| Technical presales engineer at Avetium Consult Ltd | 4.5 | Zoho Desk effectively consolidates various customer engagement channels, offering seamless integration with native Zoho products and other systems. It provides a cost-effective solution compared to Zendesk but could improve its customer service support's knowledgeability. |
| Senior Software Developer at Nurture Spark Digital | 4.0 | I use Zoho Desk primarily for ticket management in event scenarios, appreciating its effective handling of requests and timely responses. However, I wish for more customization options in automated email responses, like updating email addresses or signatures. |
| Executive Director at Claim Genius | 2.5 | I use Zoho Desk mainly for ticketing through the email inbox interface. Its integration capabilities and automation features are valuable, though I find it expensive. Maintenance is easy, requiring just one person for management and setup. |
| Associate Director at Scimax Global LLC | 4.5 | We use Zoho Desk for customer interactions, project management, and tracking. Its valuable features include a user-friendly interface and flexible pricing. Improvements needed are in customization of alerts and integration with analytics. Previously used options were Jira and Azure DevOps. |
| Sr Business Application Developer on Zoho Platform. at Tech Worriors | 4.0 | We use Zoho Desk as a ticketing system and knowledge base, offering communication features like chats and calls. It's easy to use without extensive training. However, autofill options should be expanded for more efficiency when creating tickets. |
| DIrector at Wolflogic | 4.5 | Zoho Desk effectively manages customer inquiries by capturing contacts across all channels and integrating well with telephonic solutions. Despite some occasional integration issues, its configurability and robust features make it a powerful tool for consistent customer support. |
| Manager at Datacoretechnologies Pvt Ltd | 4.0 | We use Zoho Desk primarily for ticketing, finding its archiving, analytics, and productivity tracking features most valuable. It effectively improved our customer satisfaction. While we experienced occasional email issues, we have seen a return on investment. |
