Adobe ColdFusion vs ServiceNow comparison

Cancel
You must select at least 2 products to compare!
Adobe Logo
809 views|526 comparisons
ServiceNow Logo
17,724 views|10,662 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Adobe ColdFusion and ServiceNow based on real PeerSpot user reviews.

Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Adobe ColdFusion vs. ServiceNow Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"No need to import libraries from outside the environment.""The ability to write SQL queries was very helpful as we did not need to bother our DBAs in writing stored procedures for simple tasks.""I would like to say that its best feature is its different kinds of connectors. We have lots of in-built connectors.""This tool was very easy learn, yet powerful enough to manage many sites on a single instance.""I find it to be the easiest server-side technology for website development. It easily integrates with virtually everything– from web APIs to NoSQL databases to RSS and XML services.""My client has been able to improve productivity with the use of the tool. The solution has them develop several tools that addressed their specific needs. They have become more efficient and safe with the use of the product.""We save enormous amounts of time in development using this tool.""Apart from providing a mature, reliable, consistent platform, Adobe also offers outstanding customer service and product support."

More Adobe ColdFusion Pros →

"We have found the service easy to use, although, we have ended up customising a lot of parameters.""Easy to integrate with third-party applications.""You can have it installed and up and running within hours if you know what you're doing. Time to market would be one of the main things to consider.""The workflow makes things extremely efficient and it improves effectiveness.""It offers ready-built automation and simpler configuration for workflows.""It uses a common base of data and allows different types of records to pull from that same base of data.""The solution is stable, scalable and easy to use.""In terms of the most valuable features, it's nice to have everything in one place. Things are easy to follow up on. ServiceNow provides that workflow. I know at some level it is in the pipeline and then if I need to follow up, everything's there. Those are the key benefits of ServiceNow."

More ServiceNow Pros →

Cons
"The solution needs to improve its adaption capability with a third-party company. I want to see more communities or open knowledge resources with the tool.""Need to be able to Be able to inject Python, Java, Groovy, or PHP code into a CFML page.""Installation of the server software was formidable due the number of configurable options.""There is not much third party authenticators in this solution""ColdFusion’s third-party authentication is currently limited to just a couple of companies, like Google and Facebook, and a few third-party SAML authenticators. From my personal perspective, adding LinkedIn and Microsoft would greatly benefit me.""Previously when I was trying to create some data, it was very difficult to get real-time data from Workfront."

More Adobe ColdFusion Cons →

"The solution's user experience could be improved concerning its UI and portals.""When it comes to reference fields, there are some limitations where you aren't able to use them, like in relationship queries. In Remedy, when you click a menu, you get options directly, whereas here, if you use a reference field, it points you to a different form. So the UI experience totally changes for the end user.""It is annoying that ServiceNow keeps on changing back to Quebec every six months.""There should be greater integration with other enterprise applications. We're using Microsoft, Oracle, and other applications, and it would be good to have a greater integration on some of the immediate hiccups that you have with these services. It doesn't mean that when we have a problem with using another application, ServiceNow should be able to fix it, but ServiceNow should be able to alert us to things. There should be a bit more automation or integration.""The challenge with ServiceNow lies in its expansive portfolio of services. It can be complex, and users may find it expensive and challenging to understand. There is a need for a configurator within ServiceNow that guides users on how to utilize the tool effectively. This configurator should provide insights into licensing, team requirements, and the best licensing model based on whether companies prefer ownership or consumption-based models.""The solution is lacking in the mobile application area that could be improved.""Where it could be improved is Discovery. This may sound odd since I just praised the value of ServiceNow Discovery, but improvements to its automatic detection, the breadth of devices, and the depth of devices covered, as well as keeping up with new technologies, are all essential.""The utilization of AI in ServiceNow needs enhancement."

More ServiceNow Cons →

Pricing and Cost Advice
  • "It is a very effective solution and worth the price."
  • "If you really want to save money, there is a free open source CFML engine (former Railo, now Lucee) out there."
  • "The tool's pricing is high but it's totally worth the investment."
  • More Adobe ColdFusion Pricing and Cost Advice →

  • "The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify."
  • "It has a higher cost compared to local/regional solutions."
  • "We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."
  • "It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost."
  • "ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform."
  • "ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably."
  • "Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive."
  • "Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers."
  • More ServiceNow Pricing and Cost Advice →

    report
    Use our free recommendation engine to learn which Rapid Application Development Software solutions are best for your needs.
    765,386 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:I would like to say that its best feature is its different kinds of connectors. We have lots of in-built connectors.
    Top Answer:The tool's pricing is high but it's totally worth the investment.
    Top Answer:Currently, they have some legacy connectors with different tools, and they are creating native connectors. For example, AEM was only using HTTP or SMTP connections. However, now, AEM also has a native… more »
    Top Answer:The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping the… more »
    Top Answer:Hi Netanya I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp.  Because ServiceNow has a very strong module (Performance Analysis) reporting which will… more »
    Top Answer:The most impactful feature in our day-to-day operations is the ticket status, which provides crucial visibility into the progress of each resource or incident.
    Ranking
    Views
    809
    Comparisons
    526
    Reviews
    3
    Average Words per Review
    479
    Rating
    8.7
    Views
    17,724
    Comparisons
    10,662
    Reviews
    23
    Average Words per Review
    458
    Rating
    8.4
    Comparisons
    Learn More
    Overview

    Adobe ColdFusion is a powerful server-side programming language for website and internal solution development. It is rapid application development (RAD) product that is easy to learn, well maintained, easily scalable in a clustered environment, stable, and can be integrated with various services. 

    The solution has helped organizations improve productivity and efficiency by developing tools that address specific needs and becoming safer using the product. Adobe ColdFusion is an excellent choice for organizations looking for a powerful and easy-to-use server-side programming language.

    ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

    ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

    ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

    “The Smarter Way to Workflow”

    ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

    ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

    ServiceNow offers service management software for industries including:

    Cloud services
    Education
    Financial services
    Government
    Healthcare
    Manufacturing
    Telecommunications

    Reviews from Real Users

    PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.

    Sample Customers
    Inspirus, Promisan, Webapper, Giva, Frontech Solutions Inc, Digicon, ITX Corp, Wall Street Magnate, SimulTV, ten24 Digital Solutions, Prospective Medical Data International Inc, Alcatel-Lucent
    AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
    Top Industries
    VISITORS READING REVIEWS
    Government22%
    Computer Software Company10%
    Financial Services Firm9%
    Educational Organization8%
    REVIEWERS
    Computer Software Company17%
    Financial Services Firm15%
    Manufacturing Company10%
    Healthcare Company8%
    VISITORS READING REVIEWS
    Educational Organization22%
    Computer Software Company11%
    Financial Services Firm10%
    Government7%
    Company Size
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise8%
    Large Enterprise77%
    REVIEWERS
    Small Business21%
    Midsize Enterprise15%
    Large Enterprise64%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise29%
    Large Enterprise56%
    Buyer's Guide
    Adobe ColdFusion vs. ServiceNow
    March 2024
    Find out what your peers are saying about Adobe ColdFusion vs. ServiceNow and other solutions. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Adobe ColdFusion is ranked 20th in Rapid Application Development Software with 6 reviews while ServiceNow is ranked 3rd in Rapid Application Development Software with 210 reviews. Adobe ColdFusion is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of Adobe ColdFusion writes "An easy-to-setup tool that can be used to automate repetitive tasks". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Adobe ColdFusion is most compared with Microsoft Azure App Service, Oracle Application Express (APEX), Appian, Microsoft Power Apps and GitHub CoPilot, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our Adobe ColdFusion vs. ServiceNow report.

    See our list of best Rapid Application Development Software vendors.

    We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.