QuickBase vs ServiceNow comparison

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QuickBase

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Executive SummaryUpdated on Dec 17, 2024

ServiceNow and QuickBase are both strong competitors in the business management software sector, catering to distinct organizational needs. ServiceNow seems to have the upper hand for enterprise-level solutions with its extensive features and integrations, whereas QuickBase excels in user-friendly customization and rapid app setup, ideal for smaller teams.

Features: ServiceNow offers configurable tools for incident, problem, change, and asset management, making it suitable for complex integrations and automations. It is an enterprise solution with seamless integration capabilities. QuickBase focuses on rapid app development, robust project management, and data management customization. It empowers users to build apps without coding, suitable for quick deployments and easy customization.

Room for Improvement: ServiceNow faces challenges with its complex interface and high licensing costs, and its heavy customization can cause system instability during upgrades. QuickBase has limitations in advanced reporting customization and its interface could be more modern. Improving mobile functionality and expanding multi-lingual support could also benefit QuickBase.

Ease of Deployment and Customer Service: ServiceNow provides deployment flexibility across public, private, hybrid, and on-premises cloud environments, which suits organizations with intricate infrastructures. Customer support feedback for ServiceNow is mixed, ranging from responsive to inconsistent. QuickBase primarily supports public cloud deployment, appealing to those looking for straightforward solutions. It generally receives favorable support ratings, although some users encounter difficulties with advanced technical issues.

Pricing and ROI: ServiceNow's pricing reflects its expansive feature set for enterprise users, although negotiating licenses can be complex. Despite high costs, it delivers ROI by enhancing operational efficiency and scalability. QuickBase offers a predictable, competitive pricing model for small to mid-sized organizations. While costs scale with user numbers, its ease of customization and rapid deployment provide favorable ROI for businesses focused on streamlining processes without hefty initial investments.

To learn more, read our detailed QuickBase vs. ServiceNow Report (Updated: April 2026).

QuickBase vs. ServiceNow

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.1

QuickBase boosts efficiency, productivity, and ROI by reducing manual processes and enhancing automation, with significant financial benefits reported.

Sentiment score

6.5

ServiceNow offers long-term ROI through automation, integration, and cost savings, though implementation timelines vary among users.

The ROI is huge; our company saved over 3.8 million in one year alone based on developments that year in QuickBase that saved time for many teams.

Mahol Patel

Data Entry Specialist at Pfizer

I have seen a return on investment, as I have seen a reduction in duplication of information and workflows, and unification of siloed systems.

For more quotes and insights, download the QuickBase report

Software Test Engineer at Roche

I have seen a return on investment with QuickBase, with both time saved and an increase in productivity.

Cn Garden

Director at a healthcare company with 10,001+ employees

Thanks to ServiceNow's end-to-end automation, we save five to ten days of cycle time for each invoice.

reviewer2810895

Application Development Associate & Manager at a tech vendor with 10,001+ employees

They have removed the costs associated with on-prem infrastructure, including data center costs, power costs, and physical server costs.

For more quotes and insights, download the ServiceNow report

General Manager at sPerception IT

ServiceNow offers a great return on investment because it saves us a lot of time and increases the efficiency of team members to complete their tickets and work on the PRBs to solve the root cause.

Vanga Sainithinreddy

Product Developer at a tech vendor with 10,001+ employees

Customer Service

Sentiment score

7.6

QuickBase's customer service is responsive and effective, though some users desire more interactive support and weekend availability.

Sentiment score

7.0

ServiceNow offers responsive support and technical knowledge, though complex issues may face delays; satisfaction varies by interaction quality.

Technical support is really good, and I would rate it a nine out of ten.

Associate principal engineer at a tech vendor with 5,001-10,000 employees

The customer support of QuickBase is very proactive and responsive 24/7.

For more quotes and insights, download the QuickBase report

Software Test Engineer at Roche

The support is exemplary and deserves a perfect rating.

Somnath Kand

Team Lead at a tech vendor with 10,001+ employees

Obtaining support for maintenance is the current challenge because they don't have a presence in the local market.

For more quotes and insights, download the ServiceNow report

General Manager at sPerception IT

Whenever we have had issues, they have provided good support, and those issues have never recurred.

Anil Rao

Vice President Delivery & Operations at Rezilyens

Scalability Issues

Sentiment score

7.6

QuickBase is scalable and modular, allowing seamless growth for organizations despite initial data structuring challenges.

Sentiment score

7.4

ServiceNow effectively scales for various business sizes, handling large user volumes efficiently, but costs and configurations may impact performance.

Quick Base has high potential to scale.

Associate principal engineer at a tech vendor with 5,001-10,000 employees

We are able to save time, especially because of the automation of tasks that are time-wasting or time-consuming and very tiresome.

For more quotes and insights, download the QuickBase report

Software Test Engineer at Roche

QuickBase's scalability is impressive; it is easily scalable from a few users to a few hundred or a few thousand users.

reviewer2802663

Head of Quality & Supply-Chain at a manufacturing company with 11-50 employees

There are no limitations or performance issues with ServiceNow; it is cloud-based, so it is highly scalable and performs well.

For more quotes and insights, download the ServiceNow report

General Manager at sPerception IT

It is capable of vertical scaling with no issues.

Somnath Kand

Team Lead at a tech vendor with 10,001+ employees

ServiceNow's scalability is very good as it can be deployed in each environment.

Abhishek Kumar Singh

Workload Automation at nab

Stability Issues

Sentiment score

7.8

QuickBase is stable with minimal downtime, reliable support, and performs well despite occasional traffic-related issues.

Sentiment score

7.7

ServiceNow offers reliable stability and scalability, with minimal disruptions or bugs quickly resolved by effective support.

No quotes available

For more quotes and insights, download the QuickBase report

It is cloud-based, so it is highly scalable and performs well.

For more quotes and insights, download the ServiceNow report

General Manager at sPerception IT

I haven't faced any issues with stability; I've rarely seen any downtime.

Nikhil Gohil

Solution Engineer - Digital Platform | Mobile at British American Tobacco

ServiceNow is stable enough.

Abhinay Sharma

Service Now Developer at Bangmetric services pvt ltd

Room For Improvement

QuickBase requires improvements in training, customization, interface modernization, data management, cost management, and multilingual and mobile support.

ServiceNow improvements include cost reduction, intuitive interface, expanded AI, mobile functionality, better integrations, training, and enhanced customization.

It can be difficult to navigate, and ideally, it should be simplified to facilitate use by anyone, not just certified individuals.

Associate principal engineer at a tech vendor with 5,001-10,000 employees

QuickBase can be improved, as some high-level integration can be tricky to develop without advanced understanding of the APIs and other functions.

For more quotes and insights, download the QuickBase report

Software Test Engineer at Roche

The cost can be a bit prohibitive, especially for small organizations to be able to use this tool.

Mahol Patel

Data Entry Specialist at Pfizer

It makes no sense in my opinion, and they should offer the team at the front to help customize the product to fit each company's needs, as every company has different demands and forms of submitting a request that need adjustment over time.

MichaelTang1

Manager of Security Engineering & Architecture at a outsourcing company with 5,001-10,000 employees

My priority points for improvement are the UI glitches and modern AI technology integrations for faster incident management.

Akhil Viswam

Senior Consultant at a consultancy with 10,001+ employees

There is a need for bug or error tracking in ServiceNow.

Somnath Kand

Team Lead at a tech vendor with 10,001+ employees

For more quotes and insights, download the ServiceNow report

Setup Cost

QuickBase offers competitive per-user pricing with extensive features, making it a valuable investment for many enterprises.

ServiceNow offers high-value, comprehensive enterprise features, but costs may escalate with extensive use, posing challenges for smaller businesses.

Pricing could be cheaper.

Associate principal engineer at a tech vendor with 5,001-10,000 employees

My experience with pricing, setup cost, and licensing is that the price is a bit expensive, especially when comparing QuickBase with its competitors.

For more quotes and insights, download the QuickBase report

Software Test Engineer at Roche

ServiceNow's pricing can be justified if more functionality is required.

Abhinay Sharma

Service Now Developer at Bangmetric services pvt ltd

ServiceNow does come with a price.

Kalyan Kothali

Associate Vice President at Wissen infotech

ServiceNow is expensive for all regions.

Faraz_Abbasi

Security Architect at وزارة الثقافة Ministry of Culture

For more quotes and insights, download the ServiceNow report

Valuable Features

QuickBase excels in customizability, seamless integration, and user-friendly automation, enhancing collaboration and efficiency without requiring technical expertise.

ServiceNow offers customizable integration, automation, incident management, and seamless workflows, enhancing productivity, communication, and asset management.

The dashboards and workflow management help my team significantly, as they have a drag-and-drop interface and prebuilt templates, which play a pivotal role in creating custom applications.

For more quotes and insights, download the QuickBase report

Software Test Engineer at Roche

The ROI is huge; our company saved over 3.8 million in one year alone based on developments that year in QuickBase that saved time for many teams.

Mahol Patel

Data Entry Specialist at Pfizer

QuickBase has allowed me to expand my workflows and tools to other markets to help compliance and to help other less sophisticated business users be able to do standardized and repeatable processes with much less error.

Ryan McKnight

Lead & Initiatives Director, Strategic Projects at a insurance company with 10,001+ employees

ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.

Abhinay Sharma

Service Now Developer at Bangmetric services pvt ltd

Automation capabilities are impressive, bolstered by a vast repository of out-of-the-box connectors and plugins that facilitate integration with various applications worldwide.

Faraz_Abbasi

Security Architect at وزارة الثقافة Ministry of Culture

The features of ServiceNow that I find most valuable include its ability to easily access ticket details if you know the ticket number, monitor the timeline of when the ticket was created, and see the current status.

Sampath Kumar K

IT infra Admin at synu

For more quotes and insights, download the ServiceNow report

Categories and Ranking

QuickBase

Ranking in Rapid Application Development Software

16th

Average Rating

8.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Low-Code Development Platforms (11th), Employee Time Tracking Software (1st)

ServiceNow

Ranking in Rapid Application Development Software

2nd

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

228

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (2nd)

Mindshare comparison

As of April 2026, in the Rapid Application Development Software category, the mindshare of QuickBase is 2.3%, up from 1.2% compared to the previous year. The mindshare of ServiceNow is 5.4%, down from 11.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Rapid Application Development Software Mindshare Distribution
Product	Mindshare (%)
ServiceNow	5.4%
QuickBase	2.3%
Other	92.3%

Rapid Application Development Software

Featured Reviews

Automation has transformed project and inventory workflows and improves revenue forecasting

Software Test Engineer at Roche

The best features QuickBase offers include being a no-code software, meaning it is very easy to use even for new users. It also provides life cycle management, workflow management, and dashboards. The dashboards and workflow management help my team significantly, as they have a drag-and-drop interface and prebuilt templates, which play a pivotal role in creating custom applications. Those features also help provide the ability to manage the entire application life cycle with QuickBase easily. Integration has been very seamless with our overall IT stack. The user interface is very user-friendly and intuitive, which makes it very easy to use, together with the no-code aspect. Any kind of personnel can use this tool easily.

Read full review

Hemanthreddy Vakiti

Data engineer at a tech vendor with 10,001+ employees

Structured workflows have improved SLA compliance and now support prioritized incident handling

I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.

Read full review

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890,124 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Construction Company

13%

Manufacturing Company

13%

Financial Services Firm

Marketing Services Firm

Financial Services Firm

12%

Manufacturing Company

10%

Government

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	40
Midsize Enterprise	14
Large Enterprise	28

By reviewers
Company Size	Count
Small Business	55
Midsize Enterprise	35
Large Enterprise	171

Questions from the Community

What do you like most about QuickBase?

The most valuable feature of QuickBase is its dynamic form capabilities. These forms allow backend automation, making tasks like updating data based on specific conditions much easier.

What is your experience regarding pricing and costs for QuickBase?

I did not have any involvement with pricing, setup cost, or licensing.

What needs improvement with QuickBase?

The table size limits are small for really large apps. While I agree that there needs to be a cap on the size, it would be nice to adjust it up when needed. Also, the cost can be a bit prohibitive,...

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

What do you like most about ServiceNow?

The solution has a user-friendly interface.

Microsoft Power Apps vs QuickBase

Comparisons

Compared 7% of the time

OutSystems vs QuickBase

Compared 6% of the time

Jitterbit Vinyl vs QuickBase

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Pega Platform vs QuickBase

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Profitbase InVision vs QuickBase

Compared 3% of the time

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BMC Helix ITSM vs ServiceNow

Compared 5% of the time

IBM Maximo vs ServiceNow

Compared 5% of the time

Zendesk vs ServiceNow

Compared 4% of the time

JIRA Service Management vs ServiceNow

Compared 4% of the time

Freshservice vs ServiceNow

Compared 3% of the time

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Product Reports

QuickBase

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Also Known As

Quick Base, TSheets

No data available

Overview

QuickBase provides a cloud-based, low-code platform for building custom applications and improving workflows with real-time data updates and automated notifications.

QuickBase stands out with its rapid application development, which is highly customizable and secure. Users appreciate its Excel-like data management and the ease of creating dynamic forms and custom reports. Its seamless API integration and intuitive interfaces make it accessible to non-developers. QuickBase's cloud platform empowers organizations to build apps that enhance efficiency and accuracy. Scalability allows it to accommodate diverse requirements.

What are QuickBase's Key Features?

Rapid Application Development: Enables quick building of custom applications.
High Customizability: Offers flexibility for tailored solutions.
Robust Security: Ensures secure data management.
Excel-like Data Management: Streamlines data handling with familiar interfaces.
Seamless API Integration: Facilitates connectivity with other applications.
Cloud-Based Accessibility: Allows users access from anywhere.

What Benefits Can Users Expect?

Improved Workflows: Automate processes to reduce errors.
Enhanced Efficiency: Real-time updates and notifications boost productivity.
Increased Customization: Build apps without extensive coding expertise.
Data Visibility: Provides detailed insights through custom reports.

QuickBase is implemented across industries for project management, workflow tracking, and data management. It is used for ticketing systems, ERP, and content management, with capabilities to automate processes, enhance data visibility, and build custom workflows. Its versatility supports inventory management, production tracking, and compliance reporting, streamlining operations and increasing efficiency.

Quickbase

ServiceNow offers customizability and cloud-based integration that sustains operational efficiency. Enabling change and incident management, it accelerates workflow automation and project management without downtime issues, serving deployment needs for IT service and productivity enhancements.

ServiceNow stands out with its adaptable workflows and cloud-native infrastructure, boosting IT service, project, and asset management. Known for its robust incident and change management, the platform addresses business needs through its user-centric design and extensive integration options. By facilitating seamless IT operations and automation, ServiceNow empowers businesses to enhance productivity and efficiency. Regular updates ensure users benefit from the latest features without service interruptions, although pricing and licensing complexities demand attention. Users seek improved reporting tools and a more intuitive design while expressing interest in refined mobile functionality and better documentation.

What are the key features of ServiceNow?

Customizability: Enables tailored workflows to align with business processes.
Cloud-Based Integration: Allows seamless updates and operational sustainability.
Incident and Change Management: Supports efficient handling of IT-related issues.
Automation Capabilities: Automates repetitive tasks, enhancing productivity.
User-Friendly Design: Simplifies navigation and improves user interaction.
Comprehensive Reporting: Provides detailed insights for better decision-making.

What benefits and ROI should users anticipate from ServiceNow?

Improved Efficiency: Streamlines processes and reduces manual efforts.
Enhanced Productivity: Automates tasks, enabling focus on strategic initiatives.
Seamless Operations: Integrates across departments for unified management.
Effective IT Management: Smooth incident, change, and problem resolution.
Cost and Time Savings: Reduces operational costs through efficient workflow management.

ServiceNow finds implementation across industries like IT, HR, asset management, and help desks, addressing ticketing and configuration needs. Businesses use its dashboard for tracking performance metrics, enhancing decision-making in departments like HR service delivery. Its adaptability also makes it suitable for industries requiring robust operational management and process automation, driving efficiency and growth.

Sample Customers

Procter & Gamble, Tesla, Norwegian Cruise Line, Google, Metso, Agero, Kayak, PTC, Patra Corp, TomTom, Southwest Airlines, FedEx Office

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

QuickBase vs. ServiceNow