QuickBase vs ServiceNow comparison

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3,036 views|1,496 comparisons
ServiceNow Logo
17,724 views|10,662 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between QuickBase and ServiceNow based on real PeerSpot user reviews.

Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed QuickBase vs. ServiceNow Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"There's a lot of stability in QuickBase...I really appreciate the processing part of QuickBase, especially considering how we're able to get information in real time instead of having to wait.""The need for little to no code knowledge has been huge.""It provides a well-organized method for overseeing everything, especially considering the remote work aspect.""Allows users have anytime/anywhere access.""We have made good use of the ability in QuickBase to add multiple apps for various departments and purposes, while some apps are shared.""The product is easy to use.""QuickBase reminds me when a software license or a hardware support contract is near expiration so that I can initiate our company's procurement process in time and not miss a deadline.""It has helped streamline and simply track status and collection of data from suppliers and other internal departments."

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"It facilitates the monitoring of major incidents and provides insights into the effort expended to resolve each incident.""Easy to integrate with third-party applications.""It's a very low-code platform, and it's simple. The user experience is also really good.""I like the reporting aspect of it. It helps us know where we stand regarding the types of issues we're receiving... It also shows us trends. That enables us to possibly predict an issue that might come up in the future as well as what is happening right now. We will like that feature. With it, we can either avoid certain issues or know where we need to focus more regarding the service we provide.""ServiceNow offers a range of ITSM, IT incident management, and PRCPs.""We always get good support.""Simplicity of Change Manager.""ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on."

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Cons
"Its UI needs improvement. They should improve it and make it a little bit more modern. We should also be able to have more real-time information that connects with other software platforms. It has an open API, but it doesn't always connect with some of the other platforms that we would like to utilize. These are probably two of the biggest things for us, and hopefully, they will keep ensuring that in the future, they continually build QuickBase to be a little bit more efficient in that regard.""Whenever we do onboarding, or we get new employees, there tends to be a delay of not just a week but a couple of weeks, and sometimes even a few weeks of being able to see certain new employees in the system.""I would like the product to add more working processes.""It would be beneficial for the QuickBase team to focus on improving the integration of cloud-based storage platforms within their product. In use cases like ours, where QuickBase serves as a centralized source of truth for construction projects, having seamless integration with platforms like Dropbox or OneDrive would greatly enhance the product's capabilities.""The dashboard is not organized.""Unfortunately, there is still no new report formatting available natively, and would still require 3rd party developers to help with that. .""The product works constantly to modernize the platform and they have made quite a lot of strides in that. I would like them to add additional features that would help us make API calls.""Third-party integration -- they are working on it and I find their brand-new still-in-beta Webhooks very promising."

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"The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations.""I would like to see Advanced Intelligent Automation.""HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module.""The visuals are the one area where there is opportunity for improvement.""Licensing costs are very high.""Compared to other products that I have been using, it is not as user-friendly.""There is a need to learn scripting because as in the case of all the ITSM tools, scripting is needed for customization. If you're not very comfortable with scripting, then you may feel that you cannot do everything in ServiceNow without learning scripting.""The solution’s pricing is expensive and could be improved."

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Pricing and Cost Advice
  • "The pricing for QuickBase is pretty straightforward, It is based on a per user/per month licensing fee."
  • "We felt the pricing and licensing for QuickBase were easy enough to understand, fair and competitive."
  • "Quickbase is probably not the cheapest app out there. That said, it is worth its weight in gold. There is no other app that I know of in the market today that can do what Quickbase does."
  • "You have to negotiate the price because it varies based on the number of users you have, as well as how much cloud storage space you need."
  • "It is probably about 300 per license per person. There is just the licensing cost. There are no additional costs."
  • "The product is cheap when compared to other products."
  • "The pricing for the tier my company used included ten seats and the subcontractor, amounting to approximately $18,000 USD per year."
  • "The solution is expensive and geared toward enterprise-level clients."
  • More QuickBase Pricing and Cost Advice →

  • "The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify."
  • "It has a higher cost compared to local/regional solutions."
  • "We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."
  • "It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost."
  • "ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform."
  • "ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably."
  • "Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive."
  • "Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers."
  • More ServiceNow Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:It provides a well-organized method for overseeing everything, especially considering the remote work aspect.
    Top Answer:The pricing for the tier my company used included ten seats and the subcontractor, amounting to approximately $18,000 USD per year. As for data volume, there is a different pricing model once you… more »
    Top Answer:There is room for improvement in terms of user-friendliness. Simplifying the system's interface could make it less intimidating for some users who might find the current setup a bit overwhelming due… more »
    Top Answer:The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping the… more »
    Top Answer:Hi Netanya I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp.  Because ServiceNow has a very strong module (Performance Analysis) reporting which will… more »
    Top Answer:The most impactful feature in our day-to-day operations is the ticket status, which provides crucial visibility into the progress of each resource or incident.
    Ranking
    Views
    3,036
    Comparisons
    1,496
    Reviews
    7
    Average Words per Review
    562
    Rating
    8.4
    Views
    17,724
    Comparisons
    10,662
    Reviews
    23
    Average Words per Review
    458
    Rating
    8.4
    Comparisons
    BMC Helix ITSM logo
    Compared 10% of the time.
    Microsoft Power Apps logo
    Compared 9% of the time.
    Pega BPM logo
    Compared 9% of the time.
    IBM Maximo logo
    Compared 4% of the time.
    Appian logo
    Compared 4% of the time.
    Also Known As
    Quick Base, TSheets
    Learn More
    Overview

    Trusted by more than half of the Fortune 100, QuickBase is a low-code platform for building, customizing, and integrating custom business applications. With more than 6,000 customers and 500,000 active users, QuickBase is the technology of choice for organizations that want to empower business users to solve their own challenges while maintaining the governance and security of an enterprise-quality app development system.

    ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

    ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

    ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

    “The Smarter Way to Workflow”

    ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

    ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

    ServiceNow offers service management software for industries including:

    Cloud services
    Education
    Financial services
    Government
    Healthcare
    Manufacturing
    Telecommunications

    Reviews from Real Users

    PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.

    Sample Customers
    Procter & Gamble, Tesla, Norwegian Cruise Line, Google, Metso, Agero, Kayak, PTC, Patra Corp, TomTom, Southwest Airlines, FedEx Office
    AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
    Top Industries
    REVIEWERS
    Construction Company18%
    Financial Services Firm16%
    Manufacturing Company8%
    Logistics Company8%
    VISITORS READING REVIEWS
    Educational Organization69%
    Computer Software Company4%
    Insurance Company3%
    Manufacturing Company3%
    REVIEWERS
    Computer Software Company17%
    Financial Services Firm15%
    Manufacturing Company10%
    Healthcare Company8%
    VISITORS READING REVIEWS
    Educational Organization22%
    Computer Software Company11%
    Financial Services Firm10%
    Government7%
    Company Size
    REVIEWERS
    Small Business51%
    Midsize Enterprise19%
    Large Enterprise29%
    VISITORS READING REVIEWS
    Small Business7%
    Midsize Enterprise71%
    Large Enterprise22%
    REVIEWERS
    Small Business21%
    Midsize Enterprise15%
    Large Enterprise64%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise29%
    Large Enterprise56%
    Buyer's Guide
    QuickBase vs. ServiceNow
    March 2024
    Find out what your peers are saying about QuickBase vs. ServiceNow and other solutions. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    QuickBase is ranked 16th in Rapid Application Development Software with 72 reviews while ServiceNow is ranked 3rd in Rapid Application Development Software with 210 reviews. QuickBase is rated 9.0, while ServiceNow is rated 8.4. The top reviewer of QuickBase writes "Reliable, user-driven platform, that is scalable". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". QuickBase is most compared with Microsoft Power Apps, Oracle Fusion Service, Sales Creatio, OutSystems and Microsoft Azure, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our QuickBase vs. ServiceNow report.

    See our list of best Rapid Application Development Software vendors.

    We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.