We performed a comparison between QuickBase and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."There's a lot of stability in QuickBase...I really appreciate the processing part of QuickBase, especially considering how we're able to get information in real time instead of having to wait."
"The need for little to no code knowledge has been huge."
"It provides a well-organized method for overseeing everything, especially considering the remote work aspect."
"Allows users have anytime/anywhere access."
"We have made good use of the ability in QuickBase to add multiple apps for various departments and purposes, while some apps are shared."
"The product is easy to use."
"QuickBase reminds me when a software license or a hardware support contract is near expiration so that I can initiate our company's procurement process in time and not miss a deadline."
"It has helped streamline and simply track status and collection of data from suppliers and other internal departments."
"It facilitates the monitoring of major incidents and provides insights into the effort expended to resolve each incident."
"Easy to integrate with third-party applications."
"It's a very low-code platform, and it's simple. The user experience is also really good."
"I like the reporting aspect of it. It helps us know where we stand regarding the types of issues we're receiving... It also shows us trends. That enables us to possibly predict an issue that might come up in the future as well as what is happening right now. We will like that feature. With it, we can either avoid certain issues or know where we need to focus more regarding the service we provide."
"ServiceNow offers a range of ITSM, IT incident management, and PRCPs."
"We always get good support."
"Simplicity of Change Manager."
"ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on."
"Its UI needs improvement. They should improve it and make it a little bit more modern. We should also be able to have more real-time information that connects with other software platforms. It has an open API, but it doesn't always connect with some of the other platforms that we would like to utilize. These are probably two of the biggest things for us, and hopefully, they will keep ensuring that in the future, they continually build QuickBase to be a little bit more efficient in that regard."
"Whenever we do onboarding, or we get new employees, there tends to be a delay of not just a week but a couple of weeks, and sometimes even a few weeks of being able to see certain new employees in the system."
"I would like the product to add more working processes."
"It would be beneficial for the QuickBase team to focus on improving the integration of cloud-based storage platforms within their product. In use cases like ours, where QuickBase serves as a centralized source of truth for construction projects, having seamless integration with platforms like Dropbox or OneDrive would greatly enhance the product's capabilities."
"The dashboard is not organized."
"Unfortunately, there is still no new report formatting available natively, and would still require 3rd party developers to help with that. ."
"The product works constantly to modernize the platform and they have made quite a lot of strides in that. I would like them to add additional features that would help us make API calls."
"Third-party integration -- they are working on it and I find their brand-new still-in-beta Webhooks very promising."
"The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations."
"I would like to see Advanced Intelligent Automation."
"HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module."
"The visuals are the one area where there is opportunity for improvement."
"Licensing costs are very high."
"Compared to other products that I have been using, it is not as user-friendly."
"There is a need to learn scripting because as in the case of all the ITSM tools, scripting is needed for customization. If you're not very comfortable with scripting, then you may feel that you cannot do everything in ServiceNow without learning scripting."
"The solution’s pricing is expensive and could be improved."
QuickBase is ranked 16th in Rapid Application Development Software with 72 reviews while ServiceNow is ranked 3rd in Rapid Application Development Software with 210 reviews. QuickBase is rated 9.0, while ServiceNow is rated 8.4. The top reviewer of QuickBase writes "Reliable, user-driven platform, that is scalable". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". QuickBase is most compared with Microsoft Power Apps, Oracle Fusion Service, Sales Creatio, OutSystems and Microsoft Azure, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our QuickBase vs. ServiceNow report.
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