Coming October 25: PeerSpot Awards will be announced! Learn more

ServiceNow Projects

Check out these projects from our community members.
ServiceNow Implementation
ServiceNow Implementation from Scratch We implemented Incident, Change, Problem and Service Catalog from scratch using… more »
Service Asset and Configuration Management Plan (SACM)
Define and plan the role of Configuration Manager and a centralized CMDB for a large Global Fortune 500 IT-Service… more »
Enterprise Service Management
Enterprise Service Management This initiative included a comprehensive solution selection engagement (via RFP and… more »
Large IBM Qradar deployment and SOC Build out
Large IBM Qradar deployment and SOC Build out. Deployed 160+ QRadar appliances over multiple countries. The Qradar… more »
Developed Ecosystem to manage end to end enterprise
Developed Ecosystem to manage end to end enterprise infrastructure monitoring. 1. Implemented event management using… more »

ServiceNow Questions

reviewer1800279 - PeerSpot reviewer
Managing Director at a consumer goods company with 11-50 employees
Sep 05 2022
Hello, I work as the Managing Director at a small Consumer Goods company. I want to compare OutSystems and Service Now for developing non-ITSM Apps (e.g., CRM and Customer Care).  Which one would you choose for this purpose and why? Thanks in advance for your help!
Read More »
Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Aug 30 2022

If you were talking to someone whose organization is considering ServiceNow IT Operations Management, what would you say?

How would you rate it and why? Any other tips or advice?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Aug 30 2022

Please share with the community what you think needs improvement with ServiceNow IT Operations Management.

What are its weaknesses? What would you like to see changed in a future version?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Aug 30 2022

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Aug 30 2022

Hi Everyone,

What do you like most about ServiceNow IT Operations Management?

Thanks for sharing your thoughts with the community!

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
Aug 18 2022

If you were talking to someone whose organization is considering ServiceNow CMDB, what would you say?

How would you rate it and why? Any other tips or advice?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Aug 18 2022

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Aug 18 2022

Please share with the community what you think needs improvement with ServiceNow CMDB.

What are its weaknesses? What would you like to see changed in a future version?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Aug 18 2022

Hi Everyone,

What do you like most about ServiceNow CMDB?

Thanks for sharing your thoughts with the community!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Aug 18 2022

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Aug 16 2022

If you were talking to someone whose organization is considering ServiceNow Customer Service Management, what would you say?

How would you rate it and why? Any other tips or advice?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Aug 16 2022

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Aug 16 2022

Please share with the community what you think needs improvement with ServiceNow Customer Service Management.

What are its weaknesses? What would you like to see changed in a future version?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Aug 16 2022

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Aug 16 2022

Hi Everyone,

What do you like most about ServiceNow Customer Service Management?

Thanks for sharing your thoughts with the community!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Aug 01 2022

If you were talking to someone whose organization is considering ServiceNow IT Business Management, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
Aug 01 2022

Please share with the community what you think needs improvement with ServiceNow IT Business Management.

What are its weaknesses? What would you like to see changed in a future version?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Aug 01 2022

Hi Everyone,

What do you like most about ServiceNow IT Business Management?

Thanks for sharing your thoughts with the community!

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
Jul 27 2022

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Jul 27 2022

If you were talking to someone whose organization is considering ServiceNow Security Operations, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
Jul 27 2022

Please share with the community what you think needs improvement with ServiceNow Security Operations.

What are its weaknesses? What would you like to see changed in a future version?

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
Jul 27 2022

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
Jul 27 2022

Hi Everyone,

What do you like most about ServiceNow Security Operations?

Thanks for sharing your thoughts with the community!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Jul 24 2022

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Jul 11 2022

If you were talking to someone whose organization is considering ServiceNow Now Platform, what would you say?

How would you rate it and why? Any other tips or advice?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Jul 11 2022

Please share with the community what you think needs improvement with ServiceNow Now Platform.

What are its weaknesses? What would you like to see changed in a future version?

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
Jul 11 2022

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
Jul 11 2022

Hi Everyone,

What do you like most about ServiceNow Now Platform?

Thanks for sharing your thoughts with the community!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Jun 21 2022

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Jun 21 2022

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
Jun 03 2022

If you were talking to someone whose organization is considering ServiceNow Discovery, what would you say?

How would you rate it and why? Any other tips or advice?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Jun 03 2022

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Jun 03 2022

Please share with the community what you think needs improvement with ServiceNow Discovery.

What are its weaknesses? What would you like to see changed in a future version?

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
Jun 03 2022

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Jun 03 2022

Hi Everyone,

What do you like most about ServiceNow Discovery?

Thanks for sharing your thoughts with the community!

AnaCosta - PeerSpot reviewer
AnaCosta
Trainee at a university with 501-1,000 employees
Jun 02 2022

Hi peers,

I'm looking for a piece of advice: considering what each of the LeanIX and ServiceNow technologies offers, has anyone considered (or completed) integration between ServiceNow and LeanIX that could be beneficial to the user?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
May 29 2022

If you were talking to someone whose organization is considering ServiceNow Orchestration, what would you say?

How would you rate it and why? Any other tips or advice?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
May 29 2022

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
May 29 2022

Please share with the community what you think needs improvement with ServiceNow Orchestration.

What are its weaknesses? What would you like to see changed in a future version?

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
May 29 2022

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
May 29 2022

Hi Everyone,

What do you like most about ServiceNow Orchestration?

Thanks for sharing your thoughts with the community!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
May 27 2022

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
May 25 2022

If you were talking to someone whose organization is considering ServiceNow, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
May 25 2022

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
May 25 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can about ServiceNow so you can help your peers.
Read More »
Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
May 25 2022

Hi Everyone,

What do you like most about ServiceNow?

Thanks for sharing your thoughts with the community!

Michael Stollery - PeerSpot reviewer
Michael Stollery
Enterprise Management/Monitoring and Automation/Orchestration Architect and Senior Systems Engineer at Wipro Limited
Apr 13 2022
Hi community, Obviously, when moving from a "best-of-breed" solution to a single-vendor ecosystem, such as ServiceNow CMDB, ITOM, Automation/Orchestration, something will be lost.  However, assuming the threshold of success is 80% (of the best-of-breed enterprise management/monitoring and autom...
Read More »
Michael Stollery - PeerSpot reviewer
Michael Stollery
Enterprise Management/Monitoring and Automation/Orchestration Architect and Senior Systems Engineer at Wipro Limited
Apr 13 2022
Hi community, Obviously, when moving from a "best-of-breed" solution to a single-vendor ecosystem, such as ServiceNow CMDB, ITOM, Automation/Orchestration, something will be lost.  However, assuming the threshold of success is 80% (of the best-of-breed enterprise management/monitoring and autom...
Read More »
Michael Stollery - PeerSpot reviewer
Michael Stollery
Enterprise Management/Monitoring and Automation/Orchestration Architect and Senior Systems Engineer at Wipro Limited
Apr 13 2022
Hi community, Obviously, when moving from a "best-of-breed" solution to a single-vendor ecosystem, such as ServiceNow CMDB, ITOM, Automation/Orchestration, something will be lost.  However, assuming the threshold of success is 80% (of the best-of-breed enterprise management/monitoring and autom...
Read More »
Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

Please share with the community what you think needs improvement with ServiceNow.

What are its weaknesses? What would you like to see changed in a future version?

Naveen Madan - PeerSpot reviewer
Naveen Madan
Solutions Architect at ACU
Hi community, I am working as a Solution Architect at Australian Catholic University.  My responsibility is to recommend solutions for the requirements given by business stakeholders. I do a market scan to find solutions that are available off the shelf. Sometimes, it happens that no COTS solut...
Read More »
Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

If you were talking to someone whose organization is considering ServiceNow DevOps, what would you say?

How would you rate it and why? Any other tips or advice?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

Please share with the community what you think needs improvement with ServiceNow DevOps.

What are its weaknesses? What would you like to see changed in a future version?

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

Hi Everyone,

What do you like most about ServiceNow DevOps?

Thanks for sharing your thoughts with the community!

Netanya Carmi - PeerSpot reviewer
Netanya Carmi
Content Manager
PeerSpot (formerly IT Central Station)
Sreekumar MP - PeerSpot reviewer
Sreekumar MP
User at NTT Security
Hi peers, We're facing an issue while connecting Qlik Sense with ServiceNow.  At the moment, we're managing it as follows: by pulling the data from ServiceNow and storing it in an on-premise database. Then, Qlik Sense is using the on-premise database as a source. Can you please recommend a mor...
Read More »
DDDD25 - PeerSpot reviewer
User at DDD
Hi, I'm doing integration between Tenable and ServiceNow and I'm looking for an API for Tenable Connector into ServiceNow. Does anyone have good recommendations?  Thank you!
Read More »
Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

If you were talking to someone whose organization is considering ServiceNow DevOps, what would you say?

How would you rate it and why? Any other tips or advice?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

Please share with the community what you think needs improvement with ServiceNow DevOps.

What are its weaknesses? What would you like to see changed in a future version?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)

Hi Everyone,

What do you like most about ServiceNow DevOps?

Thanks for sharing your thoughts with the community!

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)

If you were talking to someone whose organization is considering ServiceNow CMDB, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

Please share with the community what you think needs improvement with ServiceNow CMDB.

What are its weaknesses? What would you like to see changed in a future version?

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

Hi Everyone,

What do you like most about ServiceNow CMDB?

Thanks for sharing your thoughts with the community!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)

If you were talking to someone whose organization is considering ServiceNow IT Operations Management, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

Please share with the community what you think needs improvement with ServiceNow IT Operations Management.

What are its weaknesses? What would you like to see changed in a future version?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

Hi Everyone,

What do you like most about ServiceNow IT Operations Management?

Thanks for sharing your thoughts with the community!

David Sachs - PeerSpot reviewer
David Sachs
Advisor to the CEO at Exigence
What do you think of MIM feature in ServiceNow?
Read More »
Roland Zuurveld - PeerSpot reviewer
Roland ZuurveldIn that regard, the major incident management gives service organisations and… more »
3 Answers
Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)

If you were talking to someone whose organization is considering ServiceNow Now Platform, what would you say?

How would you rate it and why? Any other tips or advice?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)

Please share with the community what you think needs improvement with ServiceNow Now Platform.

What are its weaknesses? What would you like to see changed in a future version?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)

Hi Everyone,

What do you like most about ServiceNow Now Platform?

Thanks for sharing your thoughts with the community!

Arben Klaiqi - PeerSpot reviewer
Arben Klaiqi
Configuration Management Lead at a retailer with 1,001-5,000 employees

What are Pros and Cons when it comes to ServiceNow Discovery?

Looking for feedback based on your experience.

Rony_Sklar - PeerSpot reviewer
Rony_Sklar
PeerSpot (formerly IT Central Station)

Users researching SOAR tools often compare these two solutions. In your experience, which is better?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
One of the most popular comparisons on IT Central Station is BMC Helix vs ServiceNow. People like you are trying to decide which one is best for their company. Can you help them out? What is the biggest difference between BMC Helix (Remedy) and ServiceNow? Which of these two solutions would you...
Read More »
JS4 - PeerSpot reviewer
JS4BMC Helix (Remedy) is not a new product release from BMC. This is a relaunched… more »
Ramon Van Leeuwen - PeerSpot reviewer
Ramon Van LeeuwenI agree with above analysis, But both tools fit the profile of a big Lego box, a… more »
RahulPriyadarshy - PeerSpot reviewer
RahulPriyadarshyBMC Helix- BMC Applications As Service (ITSM, Discovery, Monitoring) deployable… more »
4 Answers
Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)

If you were talking to someone whose organization is considering ServiceNow Orchestration, what would you say?

How would you rate it and why? Any other tips or advice?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

Please share with the community what you think needs improvement with ServiceNow Orchestration.

What are its weaknesses? What would you like to see changed in a future version?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

Hi Everyone,

What do you like most about ServiceNow Orchestration?

Thanks for sharing your thoughts with the community!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)

If you were talking to someone whose organization is considering ServiceNow IT Business Management, what would you say?

How would you rate it and why? Any other tips or advice?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

Please share with the community what you think needs improvement with ServiceNow IT Business Management.

What are its weaknesses? What would you like to see changed in a future version?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)

Hi Everyone,

What do you like most about ServiceNow IT Business Management?

Thanks for sharing your thoughts with the community!

Jacqueline Hale - PeerSpot reviewer
Jacqueline Hale
User at Lincoln Electric Holdings, Inc.

Hi community,

I work for a large manufacturing company. 

I am researching SolarWinds MSP Manager and ServiceNow. What are the biggest differences between the two? Which would you recommend?

Thanks! I appreciate your help. 

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

If you were talking to someone whose organization is considering Loom Systems, what would you say?

How would you rate it and why? Any other tips or advice?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

Please share with the community what you think needs improvement with Loom Systems.

What are its weaknesses? What would you like to see changed in a future version?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)

Hi Everyone,

What do you like most about Loom Systems?

Thanks for sharing your thoughts with the community!

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

If you were talking to someone whose organization is considering Loom Systems, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)

Please share with the community what you think needs improvement with Loom Systems.

What are its weaknesses? What would you like to see changed in a future version?

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

Hi Everyone,

What do you like most about Loom Systems?

Thanks for sharing your thoughts with the community!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

FARS ERwan - PeerSpot reviewer
FARS ERwan
User

I have experience working in the education sector. 

We are currently evaluating ServiceNow and JIRA Service Desk. What are the differences between the two products in terms of purchase and maintenance costs? 

Thanks! I appreciate the help.

David Shimberg - PeerSpot reviewer
David ShimbergI don’t know the answer, but I assume JIRA will be significantly less money.
Jose Velez - PeerSpot reviewer
Jose VelezJIRA Service Desk gives you a better monetary deal.
reviewer761322 - PeerSpot reviewer
reviewer761322If you need an ITIL aligned helpdesk system, codeless customizations and… more »
6 Answers
Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

ASalman - PeerSpot reviewer
ASalman
BDM at a tech company with 51-200 employees

I have more than ten years of experience in a tech company. 

We are currently evaluating ManageEngine ServiceDesk and Service Now. What are the main differences between the two? Which would you recommend?

Thanks! I appreciate the help.

reviewer1083402 - PeerSpot reviewer
Founder and business lead at a tech services company with 11-50 employees
We are thinking of purchasing ServiceNow for our business. Beyond the license and service cost of ServiceNow, what is the added cost in professional services, ongoing development, and customizations, etc.?  What is the added cost per dollar ACV? For example, is it 10% on top? 30%?  What % of th...
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Jeevan Chaukar - PeerSpot reviewer
Jeevan ChaukarSince ServiceNow totally varies their rates depending on customer, geography,… more »
reviewer1143600 - PeerSpot reviewer
reviewer1143600Giving PS % against license subscription costs is not possible without knowing… more »
RahulPriyadarshy - PeerSpot reviewer
RahulPriyadarshyUpgrade is seamless and with very less problem if I compare with Other Product… more »
3 Answers
Jeevan Chaukar - PeerSpot reviewer
Jeevan Chaukar
Principal Consultant at a computer software company with 501-1,000 employees
I have come across information that ServiceNow is changing the way it charges its customers and a new charge is being introduced. Any customers having heavy customization to core ServiceNow objects may have to cough up additional charges for touching those core objects. I frankly find this a bi...
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it_user533865 - PeerSpot reviewer
Business Development Manager at a tech services company with 11-50 employees

What are the main differences between ServiceNow and ManageEngine?

it_user265281 - PeerSpot reviewer
it_user265281I have used both Service Now and Manage Engine. From a 30,000 ft perspective… more »
it_user343362 - PeerSpot reviewer
it_user343362Well I haven't use Manage engine but I have been using Service Now for last 3… more »
4 Answers
Avigail Sugarman - PeerSpot reviewer
Avigail Sugarman
Community Manager at PeerSpot (formerly IT Central Station)

I would like a comparison in terms of covered functionalities between Flexera IT Asset Management and ServiceNow. I am referring to all functionalities concerning software license management, from storing license data to license optimization. Does anyone have this kind of information?

it_user96999 - PeerSpot reviewer
IT Project Analyst at a non-profit with 51-200 employees
I have been tasked to take the lead in exploring alternatives to a client's (higher education organization) IT service management platform.Here are a few questions to get started: Which software are you using and how do you find the software? Is it easy to use and customizable? If so, how can we ...
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