The analytics - we like to keep track of how much work everyone is doing.
ServiceNow offers scalability and robust integration, enhancing workflow efficiency and integrating third-party applications, which significantly improves business processes. However, its complexity presents a learning curve, and high costs may deter smaller enterprises. Improved integration, increased transparency in pricing, and enhanced automation features would address these concerns. Despite being cloud-based and providing the latest version without patch worries, ServiceNow could benefit from more out-of-the-box automation capabilities to reduce manual interventions.
