The analytics - we like to keep track of how much work everyone is doing.
ServiceNow offers seamless integration with third-party apps, enhancing operational efficiency, and provides advanced analytics for tracking and forecasting trends. The cloud-based platform reduces support costs and improves service delivery through automation, yielding significant ROI. However, its reporting and monitoring capabilities need enhancement, while the platform's complexity presents a learning curve. Despite its high cost and occasionally unreliable support, ServiceNow maintains process structuring and visibility advantages.
