We performed a comparison between GitLab and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."CI/CD is very good. The version control system is also good. These are the two features that we use."
"The user interface is really good so that helps with huge teams who need to collaborate."
"The initial setup of GitLab is pretty simple, with no complications."
"We like that we can have an all-encompassing product and don't have to implement different solutions."
"Everything is easy to configure and easy to work with."
"CI/CD and GitLab scanning are the most valuable features."
"The SaaS setup is impressive, and it has DAST solutioning."
"The best thing is that as the developers work on separate tasks, all of the code goes there and the other team members don't have to wait on each other to finish."
"The most valuable feature is the flexibility of development for customization."
"If it is a high priority, they will respond very quickly. If it is a low priority issue, it might take some time, some three or four days. I would rate the technical support as a 10 out of 10."
"In my experience, ServiceNow's most valuable feature is its flexibility. If you have a DevOps or development team, you can customize it to meet your specific needs. The tool's dashboard categorizes incidents, making managing it much easier."
"I like that in ServiceNow creating workflows is simpler than that in HP Service Manager. Also, I really like the customization feature. It allows us to customize the service portal and permits us to do a lot of customization per business needs."
"We always get good support."
"It can scale well if you are managing IT assets."
"We consider the integration capabilities of the solution with other tools to be a valuable feature."
"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."
"When deploying the solution on cloud and the CI/CD pipeline, we have to define the steps and it becomes confusing."
"The documentation is confusing."
"GitLab would be improved with the addition of templates for deployment on local PCs."
"Some of the scripts that we encountered in GitLab were not fully functional and threw up errors."
"This solution could be improved by adding modifications such as slack notifications."
"Based on what I know so far, its integration with Kubernetes is not so good. We have to develop many things to make it work. We have to acquire third-party components to work with Kubernetes."
"The only thing our company is really waiting on in terms of features is the development of metrics."
"We would like to have easier tutorials. Their tutorials are too technical for a user to understand. They should be more detailed but less technical."
"Data access is a bit difficult, where you sometimes wish you had a relational database for some queries. The flexibility of data access in general is a bit on the low end. Of course, there is flexibility in some ways, but when I need a certain combination of data for some report, it can become a challenge."
"I would like the reporting aspect to be better, including the graphs. It could have some way for us to easily to export to a csv or spreadsheet so that if a graph cannot be provided by ServiceNow itself, we would be able to use other applications to create them. Also, if there was a feature that enabled us to interact with end users directly from ServiceNow, like an instant-messaging type of feature, that would be great."
"The solution is lacking in the mobile application area that could be improved."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
"Their cloud management is also not that great compared to other products."
"The visuals are the one area where there is opportunity for improvement."
"It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue."
"Change Management is the area I have found that this tool can be improved because there are so many fields which are missing, such as urgency of the customer request and how the priority is defined. These are some of the areas in which I found that BMC Remedy is much better than ServiceNow."
GitLab is ranked 10th in Rapid Application Development Software with 70 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. GitLab is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of GitLab writes "Powerful, mature, and easy to set up and manage". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". GitLab is most compared with Microsoft Azure DevOps, Bamboo, AWS CodePipeline, SonarQube and Tekton, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our GitLab vs. ServiceNow report.
See our list of best Rapid Application Development Software vendors.
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