We performed a comparison between ServiceNow and Temenos Quantum based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."ServiceNow is a very powerful tool that can perform a lot of different functions."
"The product's integration functionality in the change management module has significantly improved efficiency in our organization."
"The biggest feature is that it is cloud-based, so it's always updated, it's always current. We don't have to worry about patches, revisions. We're always working with the latest version."
"This solution is a single-storage for our user community to submit help desk tickets."
"The workflow capability for easy setup is powerful."
"The flow designer feature of ServiceNow has had the biggest impact on our productivity because it has helped me reduce manual efforts by creating automation and robotics."
"I think ServiceNow is highly stable. These kinds of tools are used in a big company, and I haven't seen any issues in terms of the core platform."
"You can put information in or export it out quickly, which is very useful when you have weekly or monthly reports."
"The best feature is the Kony Studio, which is the product that is used to develop interfaces."
"Comparing other solutions with Temenos Quantum, the later is less mature and presents several issues. Implementing Temenos Quantum has been challenging, resembling a nightmare compared to the smoother experience with the other."
"The most valuable features of Temenos Quantum are user-friendliness and customizability."
"It is a single platform that can cater to mobile and web development requirements, making it convenient for businesses looking to transition into the digital space."
"I like the complete, professional social site."
"The visualizer and API manager are super useful. It's easy to create applications for the agent. Automations and other complex tasks can be hard, but it's mostly straightforward. You can create forms and populate tables."
"You can do rapid development across multiple platforms."
"The main benefit lies in its exceptional speed of implementation."
"There is a need to learn scripting because as in the case of all the ITSM tools, scripting is needed for customization. If you're not very comfortable with scripting, then you may feel that you cannot do everything in ServiceNow without learning scripting."
"There is a need to enhance ticket details visibility on the portal, such as displaying SLA information, which currently requires development effort."
"I know that discovery tools are not meant to be simple, but somehow, if they could make it more simple and robust, that would be great."
"Once a change request has been created once it's been approved and been submitted, there is no way to go in on that particular change request and submit an additional task."
"The interface requires an upgrade."
"Their user interface is old-fashioned and outdated, and it can be more friendly for the eye. They can improve the user experience."
"It's too complicated and there are too many options."
"We would like to have an Asset Management and/or Project Management feature enabled in this version and in the IT Service Management edition."
"There are many issues when integrating with native sides when building an Android application of the retail accelerator or an iOS application of the retail actuator. We have to incorporate on the native side of things, which creates a lot of issues. Temenos Quantum is a proprietary product and not open source. There is not much information available on the internet for developers to reference when solving issues. You have to contact the help desk, who will then give you an appointment and work to resolve the issue. In terms of what Temenos can do better, they can make the product more mature so that we do not encounter as many black holes when encountering an issue."
"One area where Temenos Quantum could improve is in the flexibility of widgets and additional libraries."
"The security and the interface technology could be better in Temenos Quantum. Additionally, a module that can display all the activities that have been done in the system would be helpful."
"They need to improve their tech support's abilities. They do have a good tech support, but it still requires improvement."
"Using the API manager can be complicated when you're dealing with multiple teams, projects, and APIs. Quantum doesn't have user-based access, so I can't restrict parts of the project to specific users."
"Temenos Quantum is not quite stable yet."
"The technology of the solution needs an update. It is deficient in terms of connectivity."
"Temenos Quantum needs to improve its usability. It lacks information on the network. We have to contact the support when we are stuck with something."
ServiceNow is ranked 4th in Rapid Application Development Software with 211 reviews while Temenos Quantum is ranked 18th in Rapid Application Development Software with 15 reviews. ServiceNow is rated 8.4, while Temenos Quantum is rated 7.2. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of Temenos Quantum writes "Though a secure tool for building applications, there is a need to improve its stability". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas Temenos Quantum is most compared with OutSystems, Mendix and Microsoft Azure App Service. See our ServiceNow vs. Temenos Quantum report.
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