ServiceNow and Temenos Quantum compete in the versatile software platforms category, catering to diverse business and digital needs. ServiceNow seems to have the upper hand due to its broad flexibility, extensive integration capabilities, and positive ROI reports.
Features: ServiceNow offers a highly configurable platform, tailored to support a wide range of business applications such as ITSM and HR modules, along with seamless integration and automation. Its extensive customization capabilities make it a versatile tool for various business processes. Temenos Quantum focuses on mobile and web application development, providing a unified platform for digital needs including mobile connectivity and offline capabilities. It emphasizes streamlined, out-of-the-box solutions which are ideal for rapid deployment.
Room for Improvement: ServiceNow could benefit from streamlined updates, a clearer pricing model, and improved analytics. Users express concerns about non-documented APIs and the high cost of licensing. Temenos Quantum needs to improve its integration with native platforms and expand community support. Users also highlight the high dependency on proprietary knowledge and the need for improved AI and user-friendliness.
Ease of Deployment and Customer Service: ServiceNow supports deployment across both public and private clouds, offering broad flexibility. However, user feedback indicates mixed experiences with technical support, highlighting variability in quality and responsiveness. Temenos Quantum is primarily noted for on-premises and hybrid setups. Customer service has shown room for improvement as the platform scales, with issues around responsiveness and effectiveness being reported.
Pricing and ROI: ServiceNow is known for its complex and often pricey licensing model, requiring negotiation. Despite higher costs, many customers report a positive ROI from efficiency gains and a comprehensive feature set. Temenos Quantum is also perceived as expensive, with notable costs for licensing and renewals. Although its pricing remains competitive, the realization of ROI appears slower, with adoption challenges hindering quick returns.
The return on investment is good when implementing for ourselves and for other clients.
The support is exemplary and deserves a perfect rating.
Most of the support comes from partners, and customers heavily rely on them.
I have contacted them four to five times over the past two years, and they have been quite helpful.
It is capable of vertical scaling with no issues.
ServiceNow is stable enough.
ServiceNow is already a stable tool.
The official support is often distant, and many partners are not up to standard, which harms the product's reputation.
There is a need for bug or error tracking in ServiceNow.
There are sometimes challenges with the portal being a bit confusing for new users.
ServiceNow's pricing can be justified if more functionality is required.
ServiceNow is expensive for all regions.
Automation capabilities are impressive, bolstered by a vast repository of out-of-the-box connectors and plugins that facilitate integration with various applications worldwide.
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
The most valuable features of ServiceNow for me are its ticketing and reporting capabilities.
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.
ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.
“The Smarter Way to Workflow”
ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.
ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.
ServiceNow offers service management software for industries including:
Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications
Reviews from Real Users
PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”
Temenos Quantum is a Multiexperience Development Platform (MXDP) that combines ease-of-use and speed of low-code productivity with deep enterprise capabilities for both consumer grade digital experiences across multiple touchpoints and robust backend services for identity, integration, orchestration, business process automation, and business rules management.
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