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ManageEngine IT Asset Management Reviews

Vendor: ManageEngine
4.4 out of 5
Badge Ranked 1
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What is ManageEngine IT Asset Management?

ManageEngine IT Asset Management offers a comprehensive platform for tracking IT assets, simplifying tasks like warranty management and license expiration notifications while integrating with ServiceDesk Plus for seamless asset visibility.

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ManageEngine IT Asset Management is the #1 ranked solution in top License Management solutions and #7 ranked solution in top IT Asset Management solutions. PeerSpot users give ManageEngine IT Asset Management an average rating of 8.8 out of 10. ManageEngine IT Asset Management is most commonly compared to ServiceNow: ManageEngine IT Asset Management vs ServiceNow. ManageEngine IT Asset Management is popular among the large enterprise segment, accounting for 40% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 14% of all views.
Buyer's Guide
ManageEngine IT Asset Management
April 2026
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Helped 892,487 peers since 2012

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ManageEngine IT Asset Management mindshare

Product category:
IT Asset Management
As of May 2026, the mindshare of ManageEngine IT Asset Management in the IT Asset Management category stands at 3.6%, down from 6.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.
IT Asset Management Mindshare Distribution
ProductMindshare (%)
ManageEngine IT Asset Management3.6%
ServiceNow12.9%
Freshservice5.4%
Other78.1%
IT Asset Management

PeerResearch reports based on ManageEngine IT Asset Management reviews

TypeTitleDate
CategoryIT Asset ManagementMay 1, 2026Download
ProductReviews, tips, and advice from real usersMay 1, 2026Download
ComparisonManageEngine IT Asset Management vs ServiceNowMay 1, 2026Download
ComparisonManageEngine IT Asset Management vs LansweeperMay 1, 2026Download
ComparisonManageEngine IT Asset Management vs Qualys VMDRMay 1, 2026Download
Suggested products
TitleRatingMindshareRecommending
ServiceNow4.312.9%92%228 interviewsAdd to research
Qualys VMDR4.22.6%94%96 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

ManageEngine IT Asset Management's notable features include auto-discovery MDM patch management warranty and contract management license expiration tracking and seamless integration with financial systems. Custom templates enhance tracking of assets budgets and warranties. The help desk efficiently organizes tickets across departments. Users value robust inventory features and reporting on asset changes proactive IT asset planning and simplified asset visibility. Each module is user-friendly and customizable to align with organizational needs ensuring streamlined operations.
  • "The auto-discovery feature has helped us a lot."
  • "It is a great product, and we are very satisfied with the features."
  • "We are satisfied with the product because each module is user-friendly, and we can customize it based on our organization's requirements."

Room for Improvement

ManageEngine IT Asset Management users highlight the need for improved management of non-discoverable assets, especially in bulk allocations. They express a desire for better responses from ManageEngine, automated asset lifecycle management, and features like barcode scanning and QR code functionality. They also note challenges with the change management tool's user-friendliness, wish for a comprehensive technician license, and point out version discrepancies in the online knowledge base.
  • "Currently, we are having some challenges in managing assets. We are still managing them in Excel sheets and keeping a track of them outside the system."
  • "The asset management tool is costly compared to other tools in the market."
  • "I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements."

Pricing

Many users find ManageEngine IT Asset Management's pricing reasonable and competitive, especially for enterprises utilizing multiple products within its suite. With costs approximately ten to eleven thousand annually for 5,000 licenses, the pricing is transparent, affordable, and often includes support. The licensing model, based on the number of nodes, is well-received, with opportunities for discounts available upon request. Companies appreciate the solution's value, with no hidden charges reported.
  • "Its price is reasonable, but I wish it was lower."

Popular Use Cases

Companies use ManageEngine IT Asset Management for advanced asset tracking, ensuring asset visibility and integration with service desk platforms. Primary applications include managing warranty periods, license expirations, enterprise OS patching, and network device monitoring. The tool provides a unified console for continuous performance metrics and enables users to track IT certifications. Many also prefer the cloud version for maintenance and patching benefits.

Service and Support

ManageEngine IT Asset Management's customer service is generally rated positively. Feedback indicates satisfactory, good, and occasionally great support with a rating between seven and eight out of ten. Users mention technical assistance is decent but suggest speed improvements. Some note that the response time varies, typically within a few hours. Online support is preferred over partner assistance. While requirements for support are described as complex, users largely find the service effective and helpful.

Deployment

Many users found ManageEngine IT Asset Management's initial setup to be easy and straightforward, comparing favorably to other platforms like Service Desk Plus. They highlighted the simplicity of the installation process, which involves executing the installation file and following on-screen instructions. Some noted a slight complexity within the console due to numerous options but emphasized that this is more of a user issue. The process generally took about a week to complete.

Scalability

For scalability, opinions on ManageEngine IT Asset Management indicate both positive views and potential challenges. Some anticipate issues as databases grow on-prem, prompting consideration of cloud migration. Many affirm excellent scalability, with the capability to handle significant volumes efficiently. Testing phases show promising user experiences with plans for expansion. Redundancy features and rating scores highlight the robust scaling abilities, managing high ticket volumes effectively, and adapting efficiently across various environments.

Stability

ManageEngine IT Asset Management is described as highly stable by users. While some operational challenges like agent reporting and service issues during upgrades are noted, users rate stability highly, often nine out of ten. The system's capability to integrate feedback and resolve issues is appreciated. Despite minor difficulties such as fraud blocking, many consider the ITSM tool the most stable offering from ManageEngine.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our ManageEngine IT Asset Management Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business3
Midsize Enterprise2
Large Enterprise2
By reviewers
By visitors reading reviews
Company SizeCount
Small Business83
Midsize Enterprise68
Large Enterprise100
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
14%
Government
11%
Healthcare Company
7%
Manufacturing Company
6%
Retailer
5%
Construction Company
5%
Outsourcing Company
5%
Computer Software Company
5%
Comms Service Provider
5%
Media Company
4%
Insurance Company
4%
Wholesaler/Distributor
3%
University
3%
Energy/Utilities Company
3%
Marketing Services Firm
2%
Real Estate/Law Firm
2%
Logistics Company
2%
Educational Organization
2%
Non Profit
2%
Recreational Facilities/Services Company
2%
Transportation Company
2%
Recruiting/Hr Firm
1%
Legal Firm
1%
Consumer Goods Company
1%
Performing Arts
1%
Pharma/Biotech Company
1%
Hospitality Company
1%

Compare ManageEngine IT Asset Management with alternative products

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Learn more about ManageEngine IT Asset Management

This solution provides automated IT asset discovery, robust inventory capabilities, and effective integration with financial systems. Users benefit from features like automated ticket creation and powerful help desk functionalities. Asset tracking through custom templates and extensive reporting options enhance asset insights, ensuring effective asset and network management. ManageEngine supports license expiration tracking, patch management, and seamless service desk integration. Scalable and efficient management supports diverse IT environments.

What are the key features of ManageEngine IT Asset Management?
  • Ops Manager: Enhance IT operations management effectively.
  • Event Viewer: Gain visibility into IT infrastructure events.
  • Automated IT Asset Discovery: Identify and track assets efficiently.
  • Integration with Financial Systems: Streamline financial operations.
  • Custom Templates for Asset Tracking: Optimize tracking processes.
  • Patch Management: Ensure up-to-date system security.
  • Service Desk Integration: Seamless asset visibility and ticketing.
What are the benefits to look for in ManageEngine reviews?
  • Automated Features: Reduce manual tasks with enterprise-grade automation.
  • Comprehensive Asset Insight: Link assets with tickets, track system status.
  • User-Friendly Interface: Improve management efficiency.
  • Scalability: Manage growing IT infrastructures effortlessly.

ManageEngine IT Asset Management is widely adopted across industries like finance, healthcare, and education, providing a comprehensive view of IT environments. It links IT assets with user-submitted tickets, providing essential insight into system status and supporting effective IT operations management across diverse sectors.

ManageEngine IT Asset Management customers

TRA

Related questions

  • 259
Do we need to use both EDR and Antivirus (AV) solutions for better protection of IT assets?
  • 46
What are the main benefits of modern IT Asset Discovery tools?
  • 52
Which is the best asset manager?
  • 40
When evaluating IT Asset Management, what aspect do you think is the most important to look for?
  • 57
Flexera IT Asset Management vs. ServiceNow?
  • 63
Why is IT Asset Management important for companies?

Product Categories

Product Categories
IT Asset Management
License Management

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ManageEngine IT Asset Management Reviews Summary
Author infoRatingReview Summary
IT infra Admin at synu4.5I've used ManageEngine IT Asset Management on-premises for six months; it's feature-rich and customizable, though some documentation is outdated. Setup was easy but complex to navigate, and support requires multiple details. Overall, I rate it 9 out of 10.
System Engineer at Corporate Projukti Limited4.0I've been using ManageEngine IT Asset Management for managing tasks alongside Microsoft Azure. It's a smart and stable automation system that's user-friendly and requires minimal adjustments. However, it would benefit from adding barcode features for better usability.
Technical Consultant at alnafitha IT4.0I use ManageEngine OpManager mainly for network monitoring, benefiting from its unified console access and help desk feature. It's affordable, intuitive, and offers substantial ROI, though a user guide for first-timers and translation capabilities would enhance it.
Technology Manager at a computer software company with 201-500 employees5.0I recommend ManageEngine IT Asset Management for various industries needing asset management due to its inventory and reporting features. Although no improvements are currently necessary, potential enhancements like QR code functionality could add value. Local support and cost are crucial considerations.
Technology Lead at GMG4.0My primary use of ManageEngine IT Asset Management is for comprehensive asset visibility, integrating with the service desk for seamless ticket management. Features like custom templates aid asset management, although improvements are needed in licensing and reporting for remote users.
Vice President Delivery & Operations at Rezilyens4.5We use ManageEngine IT Asset Management for multitenant operations to manage warranty periods, license tracking, and os patches. It's valuable for financial integration but needs faster response times and enhanced automation, including AI integration and automated location updates.
Head of IT at a computer software company with 11-50 employees4.0I appreciate the auto-discovery, yet managing non-discoverable and bulk assets for project distribution is challenging, often needing external spreadsheets. The stable, easily setup solution still earns my 8/10 rating.
Desktop Engineer at Arcade TI5.0I find ManageEngine IT Asset Management valuable for its MDM, patch management, and deployment features. However, there is room for improvement in the engineering area. Overall, I have not used or considered any other solutions, nor have I utilized a cloud provider.