ServiceNow and KiSSFLOW are strong competitors in the business process automation category. While ServiceNow excels in handling complex IT operations, KiSSFLOW is more favorable for simpler, user-friendly process management.
Features: ServiceNow is known for robust workflow automation, scalability, and strong integration capabilities, making it suitable for large-scale IT operations. It streamlines processes and creates custom applications across various departments. KiSSFLOW stands out with its no-code platform, making business process management accessible to non-technical employees. Its simplicity and flexibility allow efficient workflow management. Both platforms offer integration, but ServiceNow is ideal for complex IT needs, while KiSSFLOW is better for straightforward processes.
Room for Improvement: ServiceNow users often critique its complex interface and extensive customization requirements, which can be daunting for beginners. Improvements could focus on usability and simplifying its pricing model and software license management. KiSSFLOW could enhance its integration and customization options, specifically input fields and UI design elements, to better support larger, complex ecosystems.
Ease of Deployment and Customer Service: ServiceNow provides flexible deployment options across public, private, and hybrid clouds but requires significant configuration and time to implement. Its technical support is mixed, with some users finding it satisfactory, while others report challenges with advanced issues. KiSSFLOW, being cloud-based, offers easier deployment, especially for smaller settings, and is praised for its responsive customer service, with some room to improve technical expertise and complexity handling.
Pricing and ROI: ServiceNow is generally higher priced, which can be a barrier for smaller organizations, but its features justify the cost for larger enterprises benefiting from its full suite. Users report significant ROI via process automation and efficiency improvements. KiSSFLOW offers a more affordable pricing model with cost-effective subscription options, appealing to mid-sized businesses looking for quick ROI through easy deployment and management.
They have removed the costs associated with on-prem infrastructure, including data center costs, power costs, and physical server costs.
Manually, there are huge numbers that come up because these integrated tools help organizations make the right decisions with all the information in one place, while manual methods lack visibility.
The return on investment is good when implementing for ourselves and for other clients.
Obtaining support for maintenance is the current challenge because they don't have a presence in the local market.
The support is exemplary and deserves a perfect rating.
Time to respond from support could definitely be better, as the global support timing sometimes causes delays in interactions.
There are no limitations or performance issues with ServiceNow; it is cloud-based, so it is highly scalable and performs well.
It is capable of vertical scaling with no issues.
I rate the scalability of ServiceNow as an eight on a scale of one to ten.
It is cloud-based, so it is highly scalable and performs well.
I haven't faced any issues with stability; I've rarely seen any downtime.
I rate the stability of ServiceNow as a nine on a scale of one to ten.
It makes no sense in my opinion, and they should offer the team at the front to help customize the product to fit each company's needs, as every company has different demands and forms of submitting a request that need adjustment over time.
Moreover, ServiceNow does not charge based on data uploaded or downloaded, so they should reconsider their pricing and data policies to align better with the financial capabilities of the region.
Their customer support could make it a great solution, not just product support but also their relationship with partners and training initiatives in different regions.
ServiceNow's pricing can be justified if more functionality is required.
ServiceNow does come with a price.
ServiceNow is expensive for all regions.
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
The features of ServiceNow that I find most valuable include its ability to easily access ticket details if you know the ticket number, monitor the timeline of when the ticket was created, and see the current status.
Automation capabilities are impressive, bolstered by a vast repository of out-of-the-box connectors and plugins that facilitate integration with various applications worldwide.
| Product | Market Share (%) |
|---|---|
| ServiceNow | 9.9% |
| KiSSFLOW | 0.8% |
| Other | 89.3% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 3 |
| Large Enterprise | 6 |
| Company Size | Count |
|---|---|
| Small Business | 54 |
| Midsize Enterprise | 36 |
| Large Enterprise | 163 |
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.
ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.
“The Smarter Way to Workflow”
ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.
ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.
ServiceNow offers service management software for industries including:
Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications
Reviews from Real Users
PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”
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