KiSSFLOW vs ServiceNow comparison

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KiSSFLOW Logo
1,192 views|655 comparisons
ServiceNow Logo
17,724 views|10,662 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between KiSSFLOW and ServiceNow based on real PeerSpot user reviews.

Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed KiSSFLOW vs. ServiceNow Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The best thing about KiSSFLOW is that we can do virtual approvals.""The best thing about Kissflow is its user-friendliness.""The user interface is very, very good.""Kissflow has reduced the bottleneck around getting approval for certain items in the company.""The most valuable feature is APIs. Its integrations are very flexible, allowing developers to connect multiple applications like DocuSign, Salesforce, OpenText, and SEB.""I work in HR and am fond of automation. I like the tool's email automation and integration with Outlook.""The most valuable feature is the performance.""Kissflow is intuitive and easy to use, and I haven't faced any errors using the solution so far."

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"I think ServiceNow is highly stable. These kinds of tools are used in a big company, and I haven't seen any issues in terms of the core platform.""It's a straightforward and effective approach that minimizes the need for extensive explanations.""It enables us to meet SLAs, track issues across the environment, and report those issues.""The Workflow feature is the most valuable.""Operations and maintenance costs have been reduced using this solution. We have been able to deliver faster solutions to our customers and track progress using live data.""Easy to integrate with third-party applications.""ServiceNow is a cloud-based platform, so people won't need to worry about investing on hardware to host it. Being on the cloud, it is available 24x7. It's scalable, stable, and multifeatured, with a straightforward setup and good technical support.""Remote access is most valuable."

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Cons
"There is a lag in the delay between API calls.""The integration between forms should be made easier.""The UI, though is pretty friendly and easy to use, can be improved in some aspects.""KiSSFLOW needs to improve its integration.""There is room for improvement in terms of stability.""When there are multiple steps or if there's a disconnect when creating the ticket, it could be a problem for the user.""Some of the tool's fields only accept certain types of text. The input fields are inflexible.""Sometimes some notifications don't appear on the mobile app."

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"There is inherent complexity with this tool because of the number of things that it can do.""The Express edition does not allow the option for scripting.""Change Management is the area I have found that this tool can be improved because there are so many fields which are missing, such as urgency of the customer request and how the priority is defined. These are some of the areas in which I found that BMC Remedy is much better than ServiceNow.""When it comes to reference fields, there are some limitations where you aren't able to use them, like in relationship queries. In Remedy, when you click a menu, you get options directly, whereas here, if you use a reference field, it points you to a different form. So the UI experience totally changes for the end user.""It's not user-friendly by default, but it can be customized to be customer-friendly.""I find ServiceNow to be a little bit clunky. If I need to report an issue they have a number of different options. I can report an issue, I can ask a question, I can make a request and it has varying levels of importance or levels of attention required. I find that what's required to submit is not always clear.""Their user interface is old-fashioned and outdated, and it can be more friendly for the eye. They can improve the user experience.""We do a lot of relatively advanced stuff for the size that we are, but ServiceNow itself is so big and to some extent, there is a significant amount of complexity that you have, a big learning curve I would say, in order to really get on board."

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Pricing and Cost Advice
  • "This is an affordable product and everything is included in the subscription."
  • "Kissflow's licensing cost is lower than other products. However, the contract has changed with the second version they have given us, which is the low-code one."
  • "The product costs $15 per user per month."
  • "Your company must subscribe to the solution if you create a business account."
  • "The license is very expensive."
  • More KiSSFLOW Pricing and Cost Advice →

  • "The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify."
  • "It has a higher cost compared to local/regional solutions."
  • "We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."
  • "It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost."
  • "ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform."
  • "ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably."
  • "Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive."
  • "Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers."
  • More ServiceNow Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The best thing about Kissflow is its user-friendliness.
    Top Answer:The license is very expensive. However, there are no additional costs to the standard license.
    Top Answer:One area where Kissflow can be improved is customization, specifically, the ability to modify the input fields, UI, and design elements. Currently, it's not possible to alter the colors or make the UI… more »
    Top Answer:The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping the… more »
    Top Answer:Hi Netanya I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp.  Because ServiceNow has a very strong module (Performance Analysis) reporting which will… more »
    Top Answer:The most impactful feature in our day-to-day operations is the ticket status, which provides crucial visibility into the progress of each resource or incident.
    Ranking
    Views
    1,192
    Comparisons
    655
    Reviews
    11
    Average Words per Review
    781
    Rating
    8.5
    Views
    17,724
    Comparisons
    10,662
    Reviews
    23
    Average Words per Review
    458
    Rating
    8.4
    Comparisons
    Microsoft Power Apps logo
    Compared 21% of the time.
    Camunda logo
    Compared 14% of the time.
    Nintex Process Platform logo
    Compared 9% of the time.
    OutSystems logo
    Compared 8% of the time.
    Appian logo
    Compared 8% of the time.
    Learn More
    Overview
    KiSSFLOW understands that you know how to solve your office chaos problems better than anyone else. That’s why they created a cloud-based platform to help business leaders create, modify, and use automated business applications. You can make each application with beautiful, easy-to-use, and modern technology. You get the functionality of high-end BPM software with no coding or complicated mapping required, so you don’t have be a programmer to create amazing applications.

    ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

    ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

    ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

    “The Smarter Way to Workflow”

    ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

    ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

    ServiceNow offers service management software for industries including:

    Cloud services
    Education
    Financial services
    Government
    Healthcare
    Manufacturing
    Telecommunications

    Reviews from Real Users

    PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.

    Sample Customers
    KiSSFLOW has 1.3 million users and 10,000+ customers across 121 countries. The people who get the most out of KiSSFLOW are business leaders like department heads, senior managers, and process owners who want to automate repetitive processes. These people can set up and modify the application on their own. The interface is simple so that all the users in the organization can utilize it through the web application, mobile apps (iOS and Android), smart actions on Gmail, and email notifications. Notable companies are Royal Caribbean, Dominos, Motorola, Danone, The Telegraph, Michelin, and PepsiCo.
    AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
    Top Industries
    REVIEWERS
    Financial Services Firm29%
    Mining And Metals Company14%
    Recruiting/Hr Firm14%
    Construction Company14%
    VISITORS READING REVIEWS
    Computer Software Company15%
    Financial Services Firm9%
    Educational Organization8%
    Manufacturing Company7%
    REVIEWERS
    Computer Software Company17%
    Financial Services Firm15%
    Manufacturing Company10%
    Healthcare Company8%
    VISITORS READING REVIEWS
    Educational Organization22%
    Computer Software Company11%
    Financial Services Firm10%
    Government7%
    Company Size
    REVIEWERS
    Small Business31%
    Midsize Enterprise31%
    Large Enterprise38%
    VISITORS READING REVIEWS
    Small Business26%
    Midsize Enterprise18%
    Large Enterprise56%
    REVIEWERS
    Small Business21%
    Midsize Enterprise15%
    Large Enterprise64%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise29%
    Large Enterprise56%
    Buyer's Guide
    KiSSFLOW vs. ServiceNow
    March 2024
    Find out what your peers are saying about KiSSFLOW vs. ServiceNow and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    KiSSFLOW is ranked 14th in Rapid Application Development Software with 12 reviews while ServiceNow is ranked 3rd in Rapid Application Development Software with 210 reviews. KiSSFLOW is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of KiSSFLOW writes "The tool is intuitive to use and, through automation, has been a real time-saver". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". KiSSFLOW is most compared with Microsoft Power Apps, Camunda, Nintex Process Platform, OutSystems and Appian, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Microsoft Dynamics CRM. See our KiSSFLOW vs. ServiceNow report.

    See our list of best Rapid Application Development Software vendors.

    We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.