We performed a comparison between KiSSFLOW and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The best thing about KiSSFLOW is that we can do virtual approvals."
"The best thing about Kissflow is its user-friendliness."
"The user interface is very, very good."
"Kissflow has reduced the bottleneck around getting approval for certain items in the company."
"The most valuable feature is APIs. Its integrations are very flexible, allowing developers to connect multiple applications like DocuSign, Salesforce, OpenText, and SEB."
"I work in HR and am fond of automation. I like the tool's email automation and integration with Outlook."
"The most valuable feature is the performance."
"Kissflow is intuitive and easy to use, and I haven't faced any errors using the solution so far."
"I think ServiceNow is highly stable. These kinds of tools are used in a big company, and I haven't seen any issues in terms of the core platform."
"It's a straightforward and effective approach that minimizes the need for extensive explanations."
"It enables us to meet SLAs, track issues across the environment, and report those issues."
"The Workflow feature is the most valuable."
"Operations and maintenance costs have been reduced using this solution. We have been able to deliver faster solutions to our customers and track progress using live data."
"Easy to integrate with third-party applications."
"ServiceNow is a cloud-based platform, so people won't need to worry about investing on hardware to host it. Being on the cloud, it is available 24x7. It's scalable, stable, and multifeatured, with a straightforward setup and good technical support."
"Remote access is most valuable."
"There is a lag in the delay between API calls."
"The integration between forms should be made easier."
"The UI, though is pretty friendly and easy to use, can be improved in some aspects."
"KiSSFLOW needs to improve its integration."
"There is room for improvement in terms of stability."
"When there are multiple steps or if there's a disconnect when creating the ticket, it could be a problem for the user."
"Some of the tool's fields only accept certain types of text. The input fields are inflexible."
"Sometimes some notifications don't appear on the mobile app."
"There is inherent complexity with this tool because of the number of things that it can do."
"The Express edition does not allow the option for scripting."
"Change Management is the area I have found that this tool can be improved because there are so many fields which are missing, such as urgency of the customer request and how the priority is defined. These are some of the areas in which I found that BMC Remedy is much better than ServiceNow."
"When it comes to reference fields, there are some limitations where you aren't able to use them, like in relationship queries. In Remedy, when you click a menu, you get options directly, whereas here, if you use a reference field, it points you to a different form. So the UI experience totally changes for the end user."
"It's not user-friendly by default, but it can be customized to be customer-friendly."
"I find ServiceNow to be a little bit clunky. If I need to report an issue they have a number of different options. I can report an issue, I can ask a question, I can make a request and it has varying levels of importance or levels of attention required. I find that what's required to submit is not always clear."
"Their user interface is old-fashioned and outdated, and it can be more friendly for the eye. They can improve the user experience."
"We do a lot of relatively advanced stuff for the size that we are, but ServiceNow itself is so big and to some extent, there is a significant amount of complexity that you have, a big learning curve I would say, in order to really get on board."
KiSSFLOW is ranked 14th in Rapid Application Development Software with 12 reviews while ServiceNow is ranked 3rd in Rapid Application Development Software with 210 reviews. KiSSFLOW is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of KiSSFLOW writes "The tool is intuitive to use and, through automation, has been a real time-saver". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". KiSSFLOW is most compared with Microsoft Power Apps, Camunda, Nintex Process Platform, OutSystems and Appian, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Microsoft Dynamics CRM. See our KiSSFLOW vs. ServiceNow report.
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