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Mendix vs ServiceNow comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Mendix and ServiceNow based on real PeerSpot user reviews.

Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Mendix vs. ServiceNow report (Updated: September 2022).
634,325 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable features are the integration and UI customization.""It is low code, where the developers can still develop in Java. That to us is very appealing.""They are leading in the smart manufacturing, and connectivity space.""It is stable.""The most valuable features are the decorative style, model-driven development, and the fact that Mendix validates flows. Mendix is quick to develop because it's a low-code platform. It's very robust, flexible, open, and scalable. It's for a low-code customer. The tooling is also really good and it has mobile capabilities.""There are free online learning and certifications if a user would like to learn more and better understand the solution.""We find it intuitive and easy to use.""You can scale the solution."

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"Change management is most valuable.""What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards.""Good stable and scalable solution.""Makes ticket information easy to access.""It has more extensive features as compared to the other competitors.""Data in reports and dashboards are easily accessible.""What I like the most is that it's a common service data model and the fact that everything is available on one platform.""It's a very low-code platform, and it's simple. The user experience is also really good."

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Cons
"The platform still has many areas for improvement. If I compare apples to apples, the PWA features of Mendix could be improved, for example, I wouldn't recommend creating a B2C or B2B marketplace or web portals on Mendix, but there's a tendency for people to still do it through the systems provided by my company, particularly implement B2B or B2C marketplace, versus using eBay or Shopify. On the web portal front, Mendix still needs to improve.""Mendix is slightly less scalable than I'd like.""An improvement I would like to see is the ability to version manage independent modules. Their version management for software repositories must be better. It's good and you can do it, but it needs work.""You need experienced programmers and developers to understand this solution.""My understanding is that, if you are not using the free version, it is very expensive.""There are not enough developers who are using Mendix. The knowledge base available online and in the market is not as rich as other competitors.""There is always a layer of custom code required.""Mendix needs to think about itself offering machine learning and artificial intelligence."

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"Once a change request has been created once it's been approved and been submitted, there is no way to go in on that particular change request and submit an additional task.""There's always a room for improvement in terms of the ServiceNow UI. For customers, the UI is something that is a continuous improvement.""Their user interface is old-fashioned and outdated, and it can be more friendly for the eye. They can improve the user experience.""if I consider from the IT operations management side, ServiceNow is pretty premature on some things, especially the discovery, while the other tools like Micro Focus and BMC Remedy, those that have been in the market for quite some time. ServiceNow is evolving itself in the discovery piece of the future.""The solution is lacking in the mobile application area that could be improved.""I would like to see more functionality in terms of custom workflows, not impacting the overall platform health.""Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time.""It is annoying that ServiceNow keeps on changing back to Quebec every six months."

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Pricing and Cost Advice
  • "Licensing costs are similar to those for all other IT technology, but they vary by region."
  • "Mendix seems a bit expensive. But in terms of wanting to have less developers and higher velocity, the total cost of ownership is fine. It's not cheap, though."
  • "Mendix is not open source, but its license cost is cheap, particularly when compared to the Appian license. The license model would depend on how many users you have and how many applications you are creating. If you are creating a single app, you just need to have a single app license, so it's free. If you want a multiple app license to cover two thousand or three thousand users, for example, internal users or external users, then you need to pay for the license. There's also a license model for above three thousand or four thousand, or five thousand internal and external users."
  • "There is a license required to use Mendix. The solution's price is high, but it is best suited for enterprise companies that have the budget. It is not for small or medium-sized businesses."
  • "Its cost is higher than competitors. The cost mostly includes licensing. It is charged per user. The cost model could be better. When you have a big company, what does per user mean? If I have a company where I have 40,000 people who will go to access it but only 200 do, how do you license it and who do you pay for? If they hit it once, do you pay for it? The licensing is complex for a big company. It is easy for us to buy all we can eat, get an enterprise license agreement, and call it good."
  • More Mendix Pricing and Cost Advice →

  • "The setup cost is high compared to others, especially when the scope is not fixed."
  • "I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware."
  • "$230 per user."
  • "It is very expensive because it is a big organization. You have to pay for additional things."
  • "ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM."
  • "There are licensing fees."
  • "The price of the solution is comparable to industry standards. For the features that we received, it is reasonable."
  • "This is a pretty expensive product, so the licensing could be better."
  • More ServiceNow Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The most valuable features are the integration and UI customization.
    Top Answer:Licensing costs are similar to those for all other IT technology, but they vary by region. As such, the United States, the UAE, Saudi Arabia and Jordan all have disparate licensing costs, even when it… more »
    Top Answer:While it is difficult for me to address which areas of the solution are in need of improvement, as I manage Mendix projects, but do not utilize them, I would point out the transformation of the BPM… more »
    Top Answer:The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping the… more »
    Top Answer:Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp.  Because ServiceNow has a very strong module (Performance Analysis) reporting which will… more »
    Top Answer:There are several differences between in Service and BMC Helix ITSM As BMC Helix ITSM is a fully internationalized environment: one can localize the labels, messages (system-generated messages)… more »
    Ranking
    Views
    12,468
    Comparisons
    9,256
    Reviews
    14
    Average Words per Review
    782
    Rating
    7.9
    Views
    49,563
    Comparisons
    33,852
    Reviews
    74
    Average Words per Review
    570
    Rating
    8.2
    Comparisons
    Learn More
    Overview

    Mendix is a low-code application development platform that helps your organization accelerate its application development lifecycle. The solution is designed to enable you to create software faster by abstracting and automating the development process for better business outcomes at speed and scale. Mendix has many key capabilities, including a tailored IDE for every developer, built-in collaboration tools for team development, feedback management, agile project management, the ability to build a truly responsive design across devices, and much more.

    Mendix Features

    Mendix has many valuable key features. Some of the most useful ones include:

    • App development
    • Multi-experience
    • Artificial intelligence
    • Intelligent automation
    • Data integration
    • Atlas UI framework
    • Cloud-native scaling
    • Single-click deployment
    • User-based security
    • Version control
    • Automated testing
    • Comprehensive admin suite

    Mendix Benefits

    There are many benefits to implementing Mendix. Some of the biggest advantages the solution offers include:

    • Efficient and easy to learn: Mendix allows business users and developers to build and deploy sophisticated multi-channel apps with a model-driven development platform that is much more efficient and easier to learn than traditional technologies.
    • Simple and responsive UI: Mendix allows business engineers to create an optimal user experience through predefined layouts for smartphone, tablet, and desktop user interfaces.
    • Native device functions: Mendix offers out-of-the-box widgets for native device functions. Mendix developers who are building a hybrid app can easily drag and drop a widget as a building block into an app without any further coding.
    • End-to-end mobile app dev flow: Mendix supports the end-to-end mobile app development flow, which makes it simple and intuitive for any developer to build mobile apps that can be part of larger multi-channel applications integrated with back-end apps and services.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by PeerSpot users currently using the Mendix solution.

    PeerSpot user Somnath G., Solution Architect and LowCode Practice Lead at a tech services company, says, "What I found most valuable in Mendix is that it's very much suitable for mobile apps such as native Android or IOS supported mobile apps. The multiple features of the platform are very, very attractive and very popular. Mendix has technical features such as microflows and nanoflows. You can also access data models in the platform. These are the features that are very, very strong in Mendix. I got my hands dirty on other low-code platforms, but I have not seen such strong features in them compared to the microflows, nanoflows, and data model access that are in Mendix, including creating and integration. The platform has out-of-the-box adapters or out-of-the-box-connectors that you can integrate with different interface applications such as SAP, Salesforce, Oracle EBS, etc."

    Sameer V., Consulting Manager at Deloitte, mentions, “Their native mobile capability is very good. In general, the way they launch the product has been great. Their product launching strategy is far better than any other platform. I work in OutSystems and Mendix. They tend to be more on the legacy side, OutSystems. With this solution, the product launching strategy is very, very agile. I really like when they roll out their updates, which are very, very frequent.”

    Robert B., Solutions Architect at a computer software company, explains, The solution is just very quick and responsive. The initial setup is very straightforward, and those implementing the product do not have to be very technologically advanced in order to manage the process.”

    ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

    ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

    ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

    “The Smarter Way to Workflow”

    ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

    ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

    ServiceNow offers service management software for industries including:

    Cloud services
    Education
    Financial services
    Government
    Healthcare
    Manufacturing
    Telecommunications

    Reviews from Real Users

    IT Central Station users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.

    Offer
    Learn more about Mendix
    Learn more about ServiceNow
    Sample Customers
    Genzyme, TNT, Yahoo, Capgemini, Roche, D&B, Aegon, kpn, AZL, Sky, Arch, Penn State Univeristy, BancABC
    AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
    Top Industries
    REVIEWERS
    Financial Services Firm32%
    Computer Software Company11%
    Real Estate/Law Firm11%
    Manufacturing Company11%
    VISITORS READING REVIEWS
    Computer Software Company20%
    Comms Service Provider15%
    Manufacturing Company10%
    Financial Services Firm7%
    REVIEWERS
    Financial Services Firm16%
    Computer Software Company15%
    Healthcare Company9%
    Manufacturing Company9%
    VISITORS READING REVIEWS
    Computer Software Company21%
    Comms Service Provider11%
    Financial Services Firm10%
    Government9%
    Company Size
    REVIEWERS
    Small Business51%
    Midsize Enterprise8%
    Large Enterprise41%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise12%
    Large Enterprise71%
    REVIEWERS
    Small Business21%
    Midsize Enterprise14%
    Large Enterprise65%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise14%
    Large Enterprise70%
    Buyer's Guide
    Mendix vs. ServiceNow
    September 2022
    Find out what your peers are saying about Mendix vs. ServiceNow and other solutions. Updated: September 2022.
    634,325 professionals have used our research since 2012.

    Mendix is ranked 6th in Rapid Application Development Software with 15 reviews while ServiceNow is ranked 1st in Rapid Application Development Software with 76 reviews. Mendix is rated 8.0, while ServiceNow is rated 8.2. The top reviewer of Mendix writes "Low-code/no-code and has microflows, nanoflows, and data model access features". On the other hand, the top reviewer of ServiceNow writes "Solid, highly scalable, and has got all the features, but needs better reporting, a graphical interface for resource management, and the ability to turn on and off portions of Project Management". Mendix is most compared with Microsoft Power Apps, OutSystems, Appian, Oracle Application Express (APEX) and SAP Cloud Platform, whereas ServiceNow is most compared with Microsoft Power Apps, BMC Helix ITSM, ManageEngine ServiceDesk Plus, JIRA Service Management and Appian. See our Mendix vs. ServiceNow report.

    See our list of best Rapid Application Development Software vendors.

    We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.