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Mendix vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
Mendix offers cost savings and quick app development but substantial fees may affect overall investment returns for some users.
Sentiment score
6.5
ServiceNow boosts efficiency and cost savings through automation, enhanced project management, and improved integration, despite initial setup expenses.
It's not that they're really firing that personnel, but they can often focus on the core that really matters instead of repetitive processes in Excel forms and all of the overhead and human error that comes with that.
CTO at Blue Green Solutions
Since Mendix is a low-code platform, the ROI is significant; we save a lot of money and require fewer people to do an application, reduced to two, which drastically decreases development time because this is not traditional programming; just drag and drop, and we can complete projects that would take years within months.
SOFTWARE ENGINEER at Siemens Industry
I have seen a return on investment with Mendix, as in default software development, a team with 10 developers or more is needed, while here we can do it with one or two developers, so it is truly a money saver for the company.
Software Engineer at a tech services company with 11-50 employees
They have removed the costs associated with on-prem infrastructure, including data center costs, power costs, and physical server costs.
General Manager at sPerception IT
The return on investment is good when implementing for ourselves and for other clients.
ServiceNow Developer at Bangmetric services pvt ltd
Manually, there are huge numbers that come up because these integrated tools help organizations make the right decisions with all the information in one place, while manual methods lack visibility.
Associate Vice President at Wissen infotech
 

Customer Service

Sentiment score
7.0
Mendix support is responsive and helpful, with efficient issue resolution and valuable online resources, though non-pay users may face challenges.
Sentiment score
6.9
ServiceNow's customer service is efficient and responsive, though technical support experiences vary with some noting delays and mixed outcomes.
I haven't often needed to seek direct support from Mendix teams as their online resources and knowledge database are comprehensive.
Mendix Developer at Plieger
Mendix provides proper support, troubleshooting options, and a helping community.
Senior Software Engineer at a retailer with 5,001-10,000 employees
If it's about having an issue that I can't solve despite being a Mendix expert and having tried every single bit and piece, support can feel like a stone wall.
CTO at Blue Green Solutions
The support is exemplary and deserves a perfect rating.
Team Lead at a tech vendor with 10,001+ employees
Obtaining support for maintenance is the current challenge because they don't have a presence in the local market.
General Manager at sPerception IT
Whenever we have had issues, they have provided good support, and those issues have never recurred.
Vice President Delivery & Operations at Rezilyens
 

Scalability Issues

Sentiment score
7.0
Mendix offers smooth scalability and flexibility but may face challenges with larger user numbers and public cloud environments.
Sentiment score
7.4
ServiceNow offers high scalability, adaptability, and seamless expansion for diverse applications with minimal concerns, supported by regular updates.
Mendix supports scaling well with its comprehensive online documentation and learning paths.
Mendix Developer at Plieger
Mendix provides options for handling scalability and maintainability through features like validation, workflow and nanoflow minimization, and user components, enabling projects to be easily managed and scaled.
Senior Software Engineer at a retailer with 5,001-10,000 employees
Also solutions processing data at scale, talking about one million packages a day.
CTO at Blue Green Solutions
There are no limitations or performance issues with ServiceNow; it is cloud-based, so it is highly scalable and performs well.
General Manager at sPerception IT
It is capable of vertical scaling with no issues.
Team Lead at a tech vendor with 10,001+ employees
I rate the scalability of ServiceNow as an eight on a scale of one to ten.
IT infra Admin at synu
 

Stability Issues

Sentiment score
7.4
Mendix offers stable performance with effective support, though large deployments may face challenges; stable versions are recommended.
Sentiment score
7.7
ServiceNow offers reliable performance with minimal downtime, efficiently resolving issues while occasional bugs are linked to customizations.
Mendix has been stable in my experience, with reliable performance for enterprise applications and minimal downtime or critical issues.
Software Development Intern at a educational organization with 1,001-5,000 employees
I recently encountered an issue with deploying applications on the Mendix sandbox, which took a week to resolve.
Mendix developer at a tech vendor with 10,001+ employees
It is cloud-based, so it is highly scalable and performs well.
General Manager at sPerception IT
I haven't faced any issues with stability; I've rarely seen any downtime.
Solution Engineer - Digital Platform | Mobile at British American Tobacco
ServiceNow is stable enough.
ServiceNow Developer at Bangmetric services pvt ltd
 

Room For Improvement

Mendix needs better UI, reporting, integration, pricing clarity, AI features, and improved stability, documentation, and training resources.
ServiceNow struggles with pricing, complexity, and usability, facing issues in training, integration, and user satisfaction due to its challenges.
Access to the database is limited in Mendix's public cloud, preventing direct database interaction or inspection.
Mendix developer at a tech vendor with 10,001+ employees
I choose a seven mainly due to the issues we've faced with slowdowns and bugs during development, while runtime has been very stable.
CTO at Blue Green Solutions
Native development is not very strong, and some developer tools are missing, such as shortcuts to edit multiple variables.
Software Development Intern at a educational organization with 1,001-5,000 employees
It makes no sense in my opinion, and they should offer the team at the front to help customize the product to fit each company's needs, as every company has different demands and forms of submitting a request that need adjustment over time.
Manager of Security Engineering & Architecture at a outsourcing company with 5,001-10,000 employees
My priority points for improvement are the UI glitches and modern AI technology integrations for faster incident management.
Senior Consultant at a consultancy with 10,001+ employees
There is a need for bug or error tracking in ServiceNow.
Team Lead at a tech vendor with 10,001+ employees
 

Setup Cost

Mendix pricing is high for small businesses but offers transparency and potential discounts for large enterprises and long-term commitments.
ServiceNow is pricey with complex licensing; strategic negotiation and planning can optimize value and manage costs effectively.
The app license costs between $13,000 to $14,000, which is prohibitive for startups.
Mendix developer at a tech vendor with 10,001+ employees
My experience with pricing, setup cost, and licensing is reasonable;
CTO at Blue Green Solutions
From the pricing shown on the Mendix webpage, we have a basic package where you pay 60 Euros a month for five users and 10 Euros per additional user.
Senior Mendix Consultant at a photography company with 11-50 employees
ServiceNow's pricing can be justified if more functionality is required.
ServiceNow Developer at Bangmetric services pvt ltd
ServiceNow does come with a price.
Associate Vice President at Wissen infotech
ServiceNow is expensive for all regions.
Security Architect at وزارة الثقافة Ministry of Culture
 

Valuable Features

Mendix excels in rapid app development with low-code tools, strong integration, security, and collaborative features for agile businesses.
ServiceNow offers flexible customization, intuitive interface, automation, integration, and seamless collaboration, enhancing efficiency and meeting diverse business needs.
Mendix's integration capabilities are impressive, allowing for rapid and on-the-fly integration of almost anything imaginable.
Mendix developer at a tech vendor with 10,001+ employees
The best features that Mendix offers are proper guardrails that prevent starting from scratch, ensuring a certain level of security, user experience, and standardization for implementing workflows, API integrations, and how you set up your domain model.
CTO at Blue Green Solutions
For security, I value the built-in authentication, role-based access control, and data protection features, which make enterprise apps safer without needing heavy custom setup.
Software Development Intern at a educational organization with 1,001-5,000 employees
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
ServiceNow Developer at Bangmetric services pvt ltd
Automation capabilities are impressive, bolstered by a vast repository of out-of-the-box connectors and plugins that facilitate integration with various applications worldwide.
Security Architect at وزارة الثقافة Ministry of Culture
The features of ServiceNow that I find most valuable include its ability to easily access ticket details if you know the ticket number, monitor the timeline of when the ticket was created, and see the current status.
IT infra Admin at synu
 

Categories and Ranking

Mendix
Ranking in Rapid Application Development Software
5th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
61
Ranking in other categories
Mobile Development Platforms (2nd), Low-Code Development Platforms (3rd), Agentic Automation (5th), Business Orchestration and Automation Technologies (10th), AI Software Development (11th)
ServiceNow
Ranking in Rapid Application Development Software
2nd
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
224
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)
 

Mindshare comparison

As of January 2026, in the Rapid Application Development Software category, the mindshare of Mendix is 4.1%, down from 7.3% compared to the previous year. The mindshare of ServiceNow is 7.2%, down from 11.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software Market Share Distribution
ProductMarket Share (%)
ServiceNow7.2%
Mendix4.1%
Other88.7%
Rapid Application Development Software
 

Featured Reviews

Mitchel Mol BGS - PeerSpot reviewer
CTO at Blue Green Solutions
Has improved development quality and speed but has introduced persistent IDE slowdowns
In recent years, the IDE has been more buggy and slower, and although there have been more features added, I would like to see more stability, as some areas that used to work for a fairly long time are now slower in my development, which feels like a step back. I choose a seven mainly due to the issues we've faced with slowdowns and bugs during development, while runtime has been very stable, and the overall output on Mendix platform is still good; there is definitely some room for improvement, and I would probably have given it an eight or even a nine if those issues weren't hurting my developer output for the past few years. Overall, Mendix platform is stable, but the IDE could be better.
SP
General Manager at sPerception IT
Adopting flexible workflows with customized automation delivers measurable benefits
There are things that I would like to see improved in ServiceNow, such as the pricing, as it is a very costly solution compared to other tools. Additionally, its presence in the local market is very limited; in Pakistan, for example, I don't see any vendor or distributor of ServiceNow available. They need to increase their sales spectrum globally so people can easily access them and engage them for client meetings and more. From a functionality perspective, the features in ServiceNow are acceptable as, at the moment, the ITSM modules rank highly, being 13 plus Pink Elephant certified, which is a good aspect to have. When providing advice to users, I would suggest they consider making strategic decisions about their per user pricing since it is very high. In our region, people normally start with 5 to 10 users, but the per user price is quite steep. Moreover, ServiceNow does not charge based on data uploaded or downloaded, so they should reconsider their pricing and data policies to align better with the financial capabilities of the region.
report
Use our free recommendation engine to learn which Rapid Application Development Software solutions are best for your needs.
880,255 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
13%
Financial Services Firm
12%
Computer Software Company
11%
Retailer
6%
Financial Services Firm
12%
Manufacturing Company
10%
Computer Software Company
10%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise7
Large Enterprise25
By reviewers
Company SizeCount
Small Business55
Midsize Enterprise35
Large Enterprise165
 

Questions from the Community

What do you like most about Mendix?
We also use Mendix Enterprise Integration for complex business logic. It's a low-code platform, so we run Mendix in the Mendix Cloud.
What is your experience regarding pricing and costs for Mendix?
I do not have much experience with the pricing, setup cost, and licensing because the sales or business team usually handles that, and as a developer, I don't have a clear idea.
What needs improvement with Mendix?
Mendix can be improved in that, while it is good at pricing, it lacks a small business budget project for startups wanting to build their portfolio. The company can improve in that perspective, and...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Comparisons

 

Overview

 

Sample Customers

Genzyme, TNT, Yahoo, Capgemini, Roche, D&B, Aegon, kpn, AZL, Sky, Arch, Penn State Univeristy, BancABC
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Mendix vs. ServiceNow and other solutions. Updated: December 2025.
880,255 professionals have used our research since 2012.