We performed a comparison between Mendix and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"The most valuable features are the integration and UI customization."
"It is low code, where the developers can still develop in Java. That to us is very appealing."
"They are leading in the smart manufacturing, and connectivity space."
"It is stable."
"The most valuable features are the decorative style, model-driven development, and the fact that Mendix validates flows. Mendix is quick to develop because it's a low-code platform. It's very robust, flexible, open, and scalable. It's for a low-code customer. The tooling is also really good and it has mobile capabilities."
"There are free online learning and certifications if a user would like to learn more and better understand the solution."
"We find it intuitive and easy to use."
"You can scale the solution."
"Change management is most valuable."
"What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards."
"Good stable and scalable solution."
"Makes ticket information easy to access."
"It has more extensive features as compared to the other competitors."
"Data in reports and dashboards are easily accessible."
"What I like the most is that it's a common service data model and the fact that everything is available on one platform."
"It's a very low-code platform, and it's simple. The user experience is also really good."
"The platform still has many areas for improvement. If I compare apples to apples, the PWA features of Mendix could be improved, for example, I wouldn't recommend creating a B2C or B2B marketplace or web portals on Mendix, but there's a tendency for people to still do it through the systems provided by my company, particularly implement B2B or B2C marketplace, versus using eBay or Shopify. On the web portal front, Mendix still needs to improve."
"Mendix is slightly less scalable than I'd like."
"An improvement I would like to see is the ability to version manage independent modules. Their version management for software repositories must be better. It's good and you can do it, but it needs work."
"You need experienced programmers and developers to understand this solution."
"My understanding is that, if you are not using the free version, it is very expensive."
"There are not enough developers who are using Mendix. The knowledge base available online and in the market is not as rich as other competitors."
"There is always a layer of custom code required."
"Mendix needs to think about itself offering machine learning and artificial intelligence."
"Once a change request has been created once it's been approved and been submitted, there is no way to go in on that particular change request and submit an additional task."
"There's always a room for improvement in terms of the ServiceNow UI. For customers, the UI is something that is a continuous improvement."
"Their user interface is old-fashioned and outdated, and it can be more friendly for the eye. They can improve the user experience."
"if I consider from the IT operations management side, ServiceNow is pretty premature on some things, especially the discovery, while the other tools like Micro Focus and BMC Remedy, those that have been in the market for quite some time. ServiceNow is evolving itself in the discovery piece of the future."
"The solution is lacking in the mobile application area that could be improved."
"I would like to see more functionality in terms of custom workflows, not impacting the overall platform health."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
"It is annoying that ServiceNow keeps on changing back to Quebec every six months."
Mendix is a low-code application development platform that helps your organization accelerate its application development lifecycle. The solution is designed to enable you to create software faster by abstracting and automating the development process for better business outcomes at speed and scale. Mendix has many key capabilities, including a tailored IDE for every developer, built-in collaboration tools for team development, feedback management, agile project management, the ability to build a truly responsive design across devices, and much more.
Mendix has many valuable key features. Some of the most useful ones include:
There are many benefits to implementing Mendix. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Mendix solution.
PeerSpot user Somnath G., Solution Architect and LowCode Practice Lead at a tech services company, says, "What I found most valuable in Mendix is that it's very much suitable for mobile apps such as native Android or IOS supported mobile apps. The multiple features of the platform are very, very attractive and very popular. Mendix has technical features such as microflows and nanoflows. You can also access data models in the platform. These are the features that are very, very strong in Mendix. I got my hands dirty on other low-code platforms, but I have not seen such strong features in them compared to the microflows, nanoflows, and data model access that are in Mendix, including creating and integration. The platform has out-of-the-box adapters or out-of-the-box-connectors that you can integrate with different interface applications such as SAP, Salesforce, Oracle EBS, etc."
Sameer V., Consulting Manager at Deloitte, mentions, “Their native mobile capability is very good. In general, the way they launch the product has been great. Their product launching strategy is far better than any other platform. I work in OutSystems and Mendix. They tend to be more on the legacy side, OutSystems. With this solution, the product launching strategy is very, very agile. I really like when they roll out their updates, which are very, very frequent.”
Robert B., Solutions Architect at a computer software company, explains, The solution is just very quick and responsive. The initial setup is very straightforward, and those implementing the product do not have to be very technologically advanced in order to manage the process.”
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.
ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.
“The Smarter Way to Workflow”
ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.
ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.
ServiceNow offers service management software for industries including:
Reviews from Real Users
IT Central Station users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”
Mendix is ranked 6th in Rapid Application Development Software with 15 reviews while ServiceNow is ranked 1st in Rapid Application Development Software with 76 reviews. Mendix is rated 8.0, while ServiceNow is rated 8.2. The top reviewer of Mendix writes "Low-code/no-code and has microflows, nanoflows, and data model access features". On the other hand, the top reviewer of ServiceNow writes "Solid, highly scalable, and has got all the features, but needs better reporting, a graphical interface for resource management, and the ability to turn on and off portions of Project Management". Mendix is most compared with Microsoft Power Apps, OutSystems, Appian, Oracle Application Express (APEX) and SAP Cloud Platform, whereas ServiceNow is most compared with Microsoft Power Apps, BMC Helix ITSM, ManageEngine ServiceDesk Plus, JIRA Service Management and Appian. See our Mendix vs. ServiceNow report.
See our list of best Rapid Application Development Software vendors.
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