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Mendix vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.2
Mendix reduces development time by 30%-40%, enhances efficiency, but high license fees may affect ROI despite growth potential.
Sentiment score
6.6
ServiceNow boosts efficiency and cost savings through automation, enhanced project management, and improved integration, despite initial setup expenses.
It's not that they're really firing that personnel, but they can often focus on the core that really matters instead of repetitive processes in Excel forms and all of the overhead and human error that comes with that.
I see a fair return on investment using Mendix.
They have removed the costs associated with on-prem infrastructure, including data center costs, power costs, and physical server costs.
The return on investment is good when implementing for ourselves and for other clients.
Manually, there are huge numbers that come up because these integrated tools help organizations make the right decisions with all the information in one place, while manual methods lack visibility.
 

Customer Service

Sentiment score
6.9
Mendix offers excellent support, with praised forums, valued resources, and varied response based on user plans and subscription.
Sentiment score
6.9
ServiceNow's customer service is efficient and responsive, though technical support experiences vary with some noting delays and mixed outcomes.
I haven't often needed to seek direct support from Mendix teams as their online resources and knowledge database are comprehensive.
Mendix provides proper support, troubleshooting options, and a helping community.
If it's about having an issue that I can't solve despite being a Mendix expert and having tried every single bit and piece, support can feel like a stone wall.
The support is exemplary and deserves a perfect rating.
Obtaining support for maintenance is the current challenge because they don't have a presence in the local market.
Whenever we have had issues, they have provided good support, and those issues have never recurred.
 

Scalability Issues

Sentiment score
6.9
Mendix offers robust scalability and flexibility for diverse applications, effectively supporting small to large enterprise use cases.
Sentiment score
7.4
ServiceNow offers high scalability, adaptability, and seamless expansion for diverse applications with minimal concerns, supported by regular updates.
Mendix supports scaling well with its comprehensive online documentation and learning paths.
Mendix provides options for handling scalability and maintainability through features like validation, workflow and nanoflow minimization, and user components, enabling projects to be easily managed and scaled.
Also solutions processing data at scale, talking about one million packages a day.
There are no limitations or performance issues with ServiceNow; it is cloud-based, so it is highly scalable and performs well.
It is capable of vertical scaling with no issues.
I rate the scalability of ServiceNow as an eight on a scale of one to ten.
 

Stability Issues

Sentiment score
7.3
Mendix offers high stability with minimal issues, improved scalability, frequent updates, and strong performance, especially on stable versions.
Sentiment score
7.7
ServiceNow offers reliable performance with minimal downtime, efficiently resolving issues while occasional bugs are linked to customizations.
Mendix has been stable in my experience, with reliable performance for enterprise applications and minimal downtime or critical issues.
I recently encountered an issue with deploying applications on the Mendix sandbox, which took a week to resolve.
It is cloud-based, so it is highly scalable and performs well.
I haven't faced any issues with stability; I've rarely seen any downtime.
ServiceNow is stable enough.
 

Room For Improvement

Mendix needs better document templates, non-relational database support, legacy integration, licensing, UI/UX, reporting, AI, support, and scalability.
ServiceNow struggles with pricing, complexity, and usability, facing issues in training, integration, and user satisfaction due to its challenges.
Access to the database is limited in Mendix's public cloud, preventing direct database interaction or inspection.
I choose a seven mainly due to the issues we've faced with slowdowns and bugs during development, while runtime has been very stable.
Native development is not very strong, and some developer tools are missing, such as shortcuts to edit multiple variables.
It makes no sense in my opinion, and they should offer the team at the front to help customize the product to fit each company's needs, as every company has different demands and forms of submitting a request that need adjustment over time.
There is a need for bug or error tracking in ServiceNow.
Their customer support could make it a great solution, not just product support but also their relationship with partners and training initiatives in different regions.
 

Setup Cost

Mendix is seen as costly for small businesses, but it's cost-effective for enterprises with negotiable, transparent pricing.
ServiceNow is pricey with complex licensing; strategic negotiation and planning can optimize value and manage costs effectively.
The app license costs between $13,000 to $14,000, which is prohibitive for startups.
My experience with pricing, setup cost, and licensing is reasonable;
From the pricing shown on the Mendix webpage, we have a basic package where you pay 60 Euros a month for five users and 10 Euros per additional user.
ServiceNow's pricing can be justified if more functionality is required.
ServiceNow does come with a price.
ServiceNow is expensive for all regions.
 

Valuable Features

Mendix enables rapid, low-code app development with visual modeling, seamless integration, and built-in security to enhance efficiency and reduce costs.
ServiceNow offers flexible customization, intuitive interface, automation, integration, and seamless collaboration, enhancing efficiency and meeting diverse business needs.
Mendix's integration capabilities are impressive, allowing for rapid and on-the-fly integration of almost anything imaginable.
The best features that Mendix offers are proper guardrails that prevent starting from scratch, ensuring a certain level of security, user experience, and standardization for implementing workflows, API integrations, and how you set up your domain model.
For security, I value the built-in authentication, role-based access control, and data protection features, which make enterprise apps safer without needing heavy custom setup.
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
Automation capabilities are impressive, bolstered by a vast repository of out-of-the-box connectors and plugins that facilitate integration with various applications worldwide.
The features of ServiceNow that I find most valuable include its ability to easily access ticket details if you know the ticket number, monitor the timeline of when the ticket was created, and see the current status.
 

Categories and Ranking

Mendix
Ranking in Rapid Application Development Software
5th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
57
Ranking in other categories
Mobile Development Platforms (2nd), Low-Code Development Platforms (2nd)
ServiceNow
Ranking in Rapid Application Development Software
2nd
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
224
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)
 

Mindshare comparison

As of November 2025, in the Rapid Application Development Software category, the mindshare of Mendix is 4.9%, down from 7.9% compared to the previous year. The mindshare of ServiceNow is 9.2%, down from 11.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software Market Share Distribution
ProductMarket Share (%)
ServiceNow9.2%
Mendix4.9%
Other85.9%
Rapid Application Development Software
 

Featured Reviews

Mitchel Mol BGS - PeerSpot reviewer
Has improved development quality and speed but has introduced persistent IDE slowdowns
In recent years, the IDE has been more buggy and slower, and although there have been more features added, I would like to see more stability, as some areas that used to work for a fairly long time are now slower in my development, which feels like a step back. I choose a seven mainly due to the issues we've faced with slowdowns and bugs during development, while runtime has been very stable, and the overall output on Mendix platform is still good; there is definitely some room for improvement, and I would probably have given it an eight or even a nine if those issues weren't hurting my developer output for the past few years. Overall, Mendix platform is stable, but the IDE could be better.
Anil  Rao - PeerSpot reviewer
Have reduced L1 dependency and improved incident resolution through AI-powered automation
To make ServiceNow better, they should reduce their pricing, especially because there's a lot of competition. Many customers have moved to ManageEngine because they cannot afford the license cost. The price should be reduced by at least 40%. The setup of ServiceNow is sometimes complex when new updates or versions are released. When they introduce something new, they should provide training to understand the new features and their functionality. We sometimes get stuck and have to call them to learn about the changes in the latest version. They should communicate the changes made from older versions to new versions, which features are not available, which features have changed, and how to implement them. If the communication part was handled properly, it would benefit us.
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Computer Software Company
13%
Financial Services Firm
11%
University
7%
Computer Software Company
12%
Financial Services Firm
12%
Manufacturing Company
10%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business26
Midsize Enterprise6
Large Enterprise23
By reviewers
Company SizeCount
Small Business54
Midsize Enterprise36
Large Enterprise164
 

Questions from the Community

What do you like most about Mendix?
We also use Mendix Enterprise Integration for complex business logic. It's a low-code platform, so we run Mendix in the Mendix Cloud.
What is your experience regarding pricing and costs for Mendix?
My experience with pricing, setup cost, and licensing is reasonable; we've used a lot of basic nodes as well, which had some issues in the recent past due to the payment provider going bankrupt, bu...
What needs improvement with Mendix?
Customization is limited compared to traditional coding, and UI adjustments can feel restrictive. Native development is not very strong, and some developer tools are missing, such as shortcuts to e...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Comparisons

 

Overview

 

Sample Customers

Genzyme, TNT, Yahoo, Capgemini, Roche, D&B, Aegon, kpn, AZL, Sky, Arch, Penn State Univeristy, BancABC
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Mendix vs. ServiceNow and other solutions. Updated: September 2025.
872,922 professionals have used our research since 2012.