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GitHub CoPilot vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.4
GitHub CoPilot boosts productivity, efficiency, and resource management, though it may be costly for some individual users.
Sentiment score
7.0
ServiceNow enhances efficiency, project management, and resource management, offering quick ROI through automation and optimized system integrations.
Efficiencies with GitHub CoPilot have improved by 30%, which means a quicker go-to market and a simplified way of documenting technical designs.
They have removed the costs associated with on-prem infrastructure, including data center costs, power costs, and physical server costs.
The return on investment is good when implementing for ourselves and for other clients.
Manually, there are huge numbers that come up because these integrated tools help organizations make the right decisions with all the information in one place, while manual methods lack visibility.
 

Customer Service

Sentiment score
6.5
GitHub CoPilot support receives mixed reviews; users value knowledgeable help but note delays, relying on community and Microsoft resources.
Sentiment score
7.0
ServiceNow's support is praised for knowledge and community resources but criticized for inconsistent response times and outsourced interactions.
With a large user base, it covers a wide range of questions, from simple to complex, ensuring that answers are available.
The support is exemplary and deserves a perfect rating.
Obtaining support for maintenance is the current challenge because they don't have a presence in the local market.
I have contacted them four to five times over the past two years, and they have been quite helpful.
 

Scalability Issues

Sentiment score
7.1
GitHub CoPilot scales well but faces reliability issues under high traffic, with performance varying by deployment scale and plan.
Sentiment score
7.5
ServiceNow offers scalable, cloud-based solutions that support seamless growth and integration for enterprises, with strong user satisfaction.
It cannot be fully depended on to build every component and run a large enterprise application without significant human intervention.
With an enterprise plan, there are no limitations, so scalability is not an issue.
There are no limitations or performance issues with ServiceNow; it is cloud-based, so it is highly scalable and performs well.
It is capable of vertical scaling with no issues.
I rate the scalability of ServiceNow as an eight on a scale of one to ten.
 

Stability Issues

Sentiment score
7.5
GitHub CoPilot is stable with minor connectivity issues, prompting some users to explore alternatives for certain tasks.
Sentiment score
7.7
ServiceNow offers stable, high-performance IT service management with minimal downtime; customization requires best practices to maintain optimal performance.
In most cases, it does not generate irrelevant code.
At certain times, you may not get the required response and realize it's either down or not responding for other reasons.
It is cloud-based, so it is highly scalable and performs well.
I haven't faced any issues with stability; I've rarely seen any downtime.
ServiceNow is stable enough.
 

Room For Improvement

GitHub CoPilot needs improved stability, integration, suggestion accuracy, contextual awareness, language support, and pricing to enhance functionality and usability.
ServiceNow requires enhanced UI, documentation, integration, performance, training, and mobile features to boost user satisfaction and accessibility.
There is excellent support across various code editors like JetBrains, VS Code, and NeoGen.
To understand our application better and learn from it would likely require access to the entire codebase, which a lot of companies may not allow.
There is a need for bug or error tracking in ServiceNow.
Their customer support could make it a great solution, not just product support but also their relationship with partners and training initiatives in different regions.
From a functionality perspective, the features in ServiceNow are acceptable as, at the moment, the ITSM modules rank highly, being 13 plus Pink Elephant certified, which is a good aspect to have.
 

Setup Cost

GitHub CoPilot costs $10 monthly for personal use, $19 for enterprise, with possible discounts for current GitHub licensees.
ServiceNow is costly for small companies but flexible for enterprises, with complex pricing needing negotiation for discounts.
They recently made Copilot free to use up to a certain limit, which is a positive change.
ServiceNow's pricing can be justified if more functionality is required.
ServiceNow does come with a price.
ServiceNow is expensive for all regions.
 

Valuable Features

GitHub CoPilot enhances productivity with code generation, test creation, multi-language support, and seamless IDE integration for faster development.
ServiceNow's customization and integration capabilities enhance operational efficiency and align IT operations with business needs effectively.
It is certainly time-saving; we have seen upwards of around 30% plus of time savings using GitHub CoPilot.
Copilot is integrated into my environment, providing the context and the bigger picture of how the code is used throughout the project.
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
Automation capabilities are impressive, bolstered by a vast repository of out-of-the-box connectors and plugins that facilitate integration with various applications worldwide.
The features of ServiceNow that I find most valuable include its ability to easily access ticket details if you know the ticket number, monitor the timeline of when the ticket was created, and see the current status.
 

Categories and Ranking

GitHub CoPilot
Ranking in Rapid Application Development Software
10th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
28
Ranking in other categories
AI Code Assistants (1st)
ServiceNow
Ranking in Rapid Application Development Software
2nd
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
221
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)
 

Mindshare comparison

As of June 2025, in the Rapid Application Development Software category, the mindshare of GitHub CoPilot is 5.8%, up from 1.9% compared to the previous year. The mindshare of ServiceNow is 10.8%, up from 10.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

TarunRevalla - PeerSpot reviewer
Saves time with context-aware code suggestions and seamless integration
In terms of improvements for Copilot, I haven't considered much since it offers many useful interactions. It integrates well with GitHub repositories, tracks changes on PRs, and provides valuable suggestions where applicable. There is excellent support across various code editors like JetBrains, VS Code, and NeoGen. I also run many automations within GitHub. When an NPR is raised, it automatically provides suggestions, which is part of the enterprise edition without limitations. While I don't see immediate room for improvement, one suggestion is for Copilot to provide specific suggestions for certain lines of code instead of rewriting entire sections. If the tool could focus on specific lines where changes are suggested, it would save time and reduce server load.
Nikhil Gohil - PeerSpot reviewer
Enables effective incident management and seamless workflow automation with valuable mobile accessibility
I haven't thought deeply about improvements for ServiceNow or what might be missing right now. There are so many modules and features in ServiceNow that I haven't explored them all, so it's hard to say what might be missing or should be improved. I suggest making the cost more affordable for smaller companies.
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
10%
Healthcare Company
9%
Manufacturing Company
8%
Educational Organization
22%
Computer Software Company
11%
Financial Services Firm
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for GitHub CoPilot?
They recently made Copilot free to use up to a certain limit, which is a positive change. The pricing aligns with other AI agents like Chargebee and Anthropic Cloud. The ability to switch between m...
What needs improvement with GitHub CoPilot?
In terms of improvements for Copilot, I haven't considered much since it offers many useful interactions. It integrates well with GitHub repositories, tracks changes on PRs, and provides valuable s...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Overview

 

Sample Customers

Information Not Available
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about GitHub CoPilot vs. ServiceNow and other solutions. Updated: June 2025.
856,873 professionals have used our research since 2012.