ManageEngine IT Asset Management vs ServiceNow comparison

Why PeerSpot?

ManageEngine and ServiceNow are both solutions in the IT Asset Management category. ManageEngine is ranked #6 with an average rating of 8.6, while ServiceNow is ranked #1 with an average rating of 8.6. Additionally, 100% of ManageEngine users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.

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Executive SummaryUpdated on Dec 18, 2024

ServiceNow and ManageEngine IT Asset Management are competitive products in IT asset management. ServiceNow appears to have an upper hand in data integration and automation capabilities, while ManageEngine stands out for its cost-effectiveness and extensive feature set.

Features: ServiceNow offers strengths in automation, reporting, and IT service management integration, supporting efficient workflows. ManageEngine IT Asset Management is known for comprehensive asset tracking, detailed reporting, and easy-to-use functionality.

Room for Improvement: ServiceNow may benefit from reducing onboarding time and cost, enhancing initial setup simplicity, and improving customer support responsiveness. ManageEngine could improve by expanding integration capabilities for complex IT environments, enhancing automation features, and simplifying user interface design for broader usability.

Ease of Deployment and Customer Service: ServiceNow provides a cloud-based solution with high customization and requires significant initial configuration, leading to a longer deployment time. ManageEngine's architecture is less complex, allowing quicker deployment and offers more responsive customer service support.

Pricing and ROI: ServiceNow typically has higher initial costs that may be justified by long-term automation efficiencies. ManageEngine offers a budget-friendly setup with a quick ROI by delivering a comprehensive feature set without incurring additional costs.

To learn more, read our detailed ManageEngine IT Asset Management vs. ServiceNow Report (Updated: November 2026).

Buyer's Guide

ManageEngine IT Asset Management vs. ServiceNow

November 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Nadeem K.

Rpa Developer at a consultancy with 11-50 employees

Automation has freed teams from repetitive finance and supply tasks and supports global operations

In the current organization, we had trouble initially because I think the documentation and support could be better than what it is now. This is one difference between Automation Anywhere and other RPA tools such as UiPath. In UiPath, if you have an issue, you go to the UiPath website and search for it, and you get lots of help materials. In Automation Anywhere, you do not get exactly what you are looking for. You get a very large number of results when you search for something, and from this large result set, you have to filter out what you need, or only partial information will be available. User handbooks are available for each product. In that regard, I would say Automation Anywhere is lagging compared to other RPA tools. It is difficult to get hold of their customer support team. I want to clarify that it is not a matter of us building logic on Automation Anywhere and it failing. When it is a product-related issue, they have to give us support because we only know how to develop within Automation Anywhere. We do not know how to fix Automation Anywhere itself. Whenever we have an issue, trying to get in touch with them always takes three to four business days.

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Md Abdul Hakim

System Engineer at Corporate Projukti Limited

Helpful smart automation and tracking that can be used with minimal adjustments

This is a recording system, and it's an automation system. It's very smart. I use it with minimal adjustments needed. The focus is on test management. Everything can be tracked from asset management. Asset management offers many facilities. It doesn't require additional training for ManageEngine or technicians. Assets are simply reported from the dashboard, indicating where IT is missing, where compliance is mentioned, or where action is needed, with driver updates. All facilities are available in the enterprise edition, allowing users, customers, or any organization to easily obtain their referred insights. Anyone can easily install it. There are no handbells. An app provides instructions, with documentation available. Sometimes, IT issues arise like fraud blocking or service-related problems. Upon facing an issue, feedback is integrated, and the solution is provided from their end. This is a very IT-friendly solution. We get LiveSat and IT management. Facilities are accessible, like exporting the installation folder, making the migration process easy. Failover or redundancy can occur within two to five hours, making it scalable. This is a very stable solution.

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Hemanthreddy Vakiti

Data Engineer at a tech vendor with 10,001+ employees

Structured workflows have improved SLA compliance and now support prioritized incident handling

I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This tool provides us with easy accessibility for adopting the new process, as it is more user-friendly, and many new resources are able to grasp the tool and start doing the automation with ease, which is basically missing in the other vendors' tools."

"It improves accuracy and reduces manpower. It is easy to learn."

"Its user interface is very understandable. Even a non-technical person can understand it. Everything in the user interface is self-explanatory. It is quite good."

"The most valuable feature is the user-friendly interface."

"It is a great solution."

"Automation Anywhere is definitely scalable in several ways; it's easy and accessible, it's designed the best — almost perfect."

"When our organization switched to Automation Anywhere, the accuracy rate improved and consequently, there has not been much data loss."

"The integrations with the OCR engines in Automation Anywhere are quite powerful, and they have helped us in many projects."

More Automation Anywhere pros

"The ability to define custom templates for asset management helps track assets, budgets, warranties, and expiries effectively."

"As far as IT Asset Management is concerned, I would rate it at ten out of ten."

"In my opinion, it is the MDM; patch management and deployment are the valuable features."

"This is a very stable solution."

"It's very smart. I use it with minimal adjustments needed."

"The technical support is great."

"We are satisfied with the product because each module is user-friendly, and we can customize it based on our organization's requirements."

"It is a great product, and we are very satisfied with the features."

More ManageEngine IT Asset Management pros

"In my experience, the solution is very stable."

"I have seen ROI from ServiceNow, as the client I mentioned earlier is achieving ROI for adopting this cloud-based technology."

"The ability to get in there and create stuff without worrying about setting everything up first; we can start developing right away without having to get instances set up, get everything provisional, or all the networking stuff done, and just get up and go."

"I can see a very good product strategy, we see enhancements or enhanced features in each of the releases, I see the roadmap is good and the technology underneath is also good."

"The workflow makes things extremely efficient and it improves effectiveness."

"Change management is most valuable."

"ServiceNow is a very powerful tool that can perform a lot of different functions."

"The main features of ServiceNow that I use are incident approval management and the ability to link all the information we receive from the finance bureau service."

More ServiceNow pros

Cons

"However, it does not work as well with retrieving data from images."

"MetaBot still needs to be optimized, though Version 11.3 did integrate all the commands into it. We are not able to see all the lines of code which are executed in MetaBot."

"There are occasional technical issues, particularly with cloud operations. Sometimes, the bot struggles to initiate on the cloud, even when everything appears in place."

"The setup is complex because there is a lot of customization."

"There are a number of current tools which can be improved because they have many limitations. Like some better controls in emails, and better support for features in Excel and PDF."

"I don't find a lot outside of the internal community forum."

"In the next release of this solution, I would like to see a plug-and-play tool for NLP programming."

"Many of our clients would want to see scalability in pricing, and while I could say cheaper, that's part of it."

More Automation Anywhere cons

"The asset management tool is costly compared to other tools in the market."

"I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements."

"Currently, we are having some challenges in managing assets. We are still managing them in Excel sheets and keeping a track of them outside the system."

"The engineering area needs improvement."

"Responses from ManageEngine should be faster."

"However, the issue is that the knowledge base often shows information for older versions such as versions 12, 13, or 11, while we are working with ManageEngine IT Asset Management 15.1."

"I hope it includes barcode features, as barcode scanning and MacAdes cannot currently be mapped with this field."

"It would be helpful if there were a premium technician license that includes all the suites, eliminating the need to buy separate licenses for each feature."

More ManageEngine IT Asset Management cons

"There is a need to enhance ticket details visibility on the portal, such as displaying SLA information, which currently requires development effort."

"The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations."

"There is room for improvement in price."

"I've really enjoyed working with it, and I guess it's just the way we have things set up. It's a little frustrating not being able to find things, all the stuff I have to go through to get things fixed."

"In some cases stability is an issue."

"I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its ITSM Pro and CSM Pro modules)."

"It could be easier to use. It's a bit complicated and the user experience isn't exactly easy."

"Vulnerability management could be improved."

More ServiceNow cons

Pricing and Cost Advice

"We generally follow the Gain-Sharing Pricing model, which enables the customer to start getting the RPA benefits right from day one of their implementation."

"Its cost is good."

"Cost-wise, it is fine. A lot of medium businesses prefer Automation Anywhere. The development cost is also lower."

"Price is where I'm least satisfied. Other vendors are more willing to offer discounts."

"Automation Anywhere's pricing falls within the mid-range, but the long-term benefits outweigh the initial investment."

"Automation Anywhere falls within a mid-range price point when compared to other RPA tools on the market."

"Roughly, as of today, it is around $250,000 annually."

"While calculating the setup cost you should account for the server, virtual machines, product licenses, maintenance costs, and running costs."

More Automation Anywhere pricing and cost advice

"Its price is reasonable, but I wish it was lower."

"I know that it's not too bad because people continue to use it and they are happy to renew up their contract."

"The solution is expensive."

"The pricing is on the high side, but if you look at the stability and option to work, it's kind of justified."

"The price is okay for us. It's reasonable."

"The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs."

"I have found the solution very expensive."

"$230 per user."

"It is fairly expensive."

More ServiceNow pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.

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921,148 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Outsourcing Company

14%

Comms Service Provider

12%

Financial Services Firm

11%

Manufacturing Company

11%

Financial Services Firm

13%

Outsourcing Company

Manufacturing Company

Healthcare Company

Manufacturing Company

10%

Financial Services Firm

Outsourcing Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	162
Midsize Enterprise	86
Large Enterprise	566

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	2
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	57
Midsize Enterprise	35
Large Enterprise	179

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

See all answers

How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What is your experience regarding pricing and costs for ManageEngine IT Asset Management?

The pricing of ManageEngine IT Asset Management is publicly available, so customers can verify its fairness. Some com...

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What needs improvement with ManageEngine IT Asset Management?

When we encounter issues with ManageEngine IT Asset Management, we check the online portal or ChatGPT, and they provi...

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What advice do you have for others considering ManageEngine IT Asset Management?

The pricing of ManageEngine IT Asset Management is handled by the management team, so I am not involved with that asp...

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Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into t...

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Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ...

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What is the cost of implementation and maintenance of ServiceNow?

Nobody can give you a clean percentage without knowing your license tier, but here’s how I’d budget it, based on what...

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Compared 6% of the time

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Compared 5% of the time

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Compared 7% of the time

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Compared 3% of the time

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Compared 3% of the time

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Compared 3% of the time

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Product Reports

Buyer's Guide

Automation Anywhere

November 2026

Download Automation Anywhere product report

Buyer's Guide

ManageEngine IT Asset Management

October 2026

Download ManageEngine IT Asset Management product report

Buyer's Guide

ServiceNow

October 2026

Download ServiceNow product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

No data available

Interactive Demo

Automation Anywhere

Demo not available

ManageEngine

Demo not available

ServiceNow

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

ManageEngine IT Asset Management offers a comprehensive platform for tracking IT assets, simplifying tasks like warranty management and license expiration notifications while integrating with ServiceDesk Plus for seamless asset visibility.

This solution provides automated IT asset discovery, robust inventory capabilities, and effective integration with financial systems. Users benefit from features like automated ticket creation and powerful help desk functionalities. Asset tracking through custom templates and extensive reporting options enhance asset insights, ensuring effective asset and network management. ManageEngine supports license expiration tracking, patch management, and seamless service desk integration. Scalable and efficient management supports diverse IT environments.

What are the key features of ManageEngine IT Asset Management?

Ops Manager: Enhance IT operations management effectively.
Event Viewer: Gain visibility into IT infrastructure events.
Automated IT Asset Discovery: Identify and track assets efficiently.
Integration with Financial Systems: Streamline financial operations.
Custom Templates for Asset Tracking: Optimize tracking processes.
Patch Management: Ensure up-to-date system security.
Service Desk Integration: Seamless asset visibility and ticketing.

What are the benefits to look for in ManageEngine reviews?

Automated Features: Reduce manual tasks with enterprise-grade automation.
Comprehensive Asset Insight: Link assets with tickets, track system status.
User-Friendly Interface: Improve management efficiency.
Scalability: Manage growing IT infrastructures effortlessly.

ManageEngine IT Asset Management is widely adopted across industries like finance, healthcare, and education, providing a comprehensive view of IT environments. It links IT assets with user-submitted tickets, providing essential insight into system status and supporting effective IT operations management across diverse sectors.

ManageEngine

ServiceNow offers customizability and cloud-based integration that sustains operational efficiency. Enabling change and incident management, it accelerates workflow automation and project management without downtime issues, serving deployment needs for IT service and productivity enhancements.

ServiceNow stands out with its adaptable workflows and cloud-native infrastructure, boosting IT service, project, and asset management. Known for its robust incident and change management, the platform addresses business needs through its user-centric design and extensive integration options. By facilitating seamless IT operations and automation, ServiceNow empowers businesses to enhance productivity and efficiency. Regular updates ensure users benefit from the latest features without service interruptions, although pricing and licensing complexities demand attention. Users seek improved reporting tools and a more intuitive design while expressing interest in refined mobile functionality and better documentation.

What are the key features of ServiceNow?

Customizability: Enables tailored workflows to align with business processes.
Cloud-Based Integration: Allows seamless updates and operational sustainability.
Incident and Change Management: Supports efficient handling of IT-related issues.
Automation Capabilities: Automates repetitive tasks, enhancing productivity.
User-Friendly Design: Simplifies navigation and improves user interaction.
Comprehensive Reporting: Provides detailed insights for better decision-making.

What benefits and ROI should users anticipate from ServiceNow?

Improved Efficiency: Streamlines processes and reduces manual efforts.
Enhanced Productivity: Automates tasks, enabling focus on strategic initiatives.
Seamless Operations: Integrates across departments for unified management.
Effective IT Management: Smooth incident, change, and problem resolution.
Cost and Time Savings: Reduces operational costs through efficient workflow management.

ServiceNow finds implementation across industries like IT, HR, asset management, and help desks, addressing ticketing and configuration needs. Businesses use its dashboard for tracking performance metrics, enhancing decision-making in departments like HR service delivery. Its adaptability also makes it suitable for industries requiring robust operational management and process automation, driving efficiency and growth.

ServiceNow

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

TRA

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Buyer's Guide

ManageEngine IT Asset Management vs. ServiceNow

November 2026

Free Report: ManageEngine IT Asset Management vs. ServiceNow

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We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.