ManageEngine IT Asset Management vs ServiceNow comparison

ManageEngine IT Asset Manag...

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Executive SummaryUpdated on Dec 18, 2024

ServiceNow and ManageEngine IT Asset Management are competitive products in IT asset management. ServiceNow appears to have an upper hand in data integration and automation capabilities, while ManageEngine stands out for its cost-effectiveness and extensive feature set.

Features: ServiceNow offers strengths in automation, reporting, and IT service management integration, supporting efficient workflows. ManageEngine IT Asset Management is known for comprehensive asset tracking, detailed reporting, and easy-to-use functionality.

Room for Improvement: ServiceNow may benefit from reducing onboarding time and cost, enhancing initial setup simplicity, and improving customer support responsiveness. ManageEngine could improve by expanding integration capabilities for complex IT environments, enhancing automation features, and simplifying user interface design for broader usability.

Ease of Deployment and Customer Service: ServiceNow provides a cloud-based solution with high customization and requires significant initial configuration, leading to a longer deployment time. ManageEngine's architecture is less complex, allowing quicker deployment and offers more responsive customer service support.

Pricing and ROI: ServiceNow typically has higher initial costs that may be justified by long-term automation efficiencies. ManageEngine offers a budget-friendly setup with a quick ROI by delivering a comprehensive feature set without incurring additional costs.

To learn more, read our detailed ManageEngine IT Asset Management vs. ServiceNow Report (Updated: September 2025).

ManageEngine IT Asset Management vs. ServiceNow

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ManageEngine IT Asset Manag...

Ranking in IT Asset Management

8th

Average Rating

8.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

License Management (3rd)

ServiceNow

Ranking in IT Asset Management

1st

Average Rating

8.4

Reviews Sentiment

6.8

Number of Reviews

223

Ranking in other categories

Help Desk Software (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)

Mindshare comparison

As of September 2025, in the IT Asset Management category, the mindshare of ManageEngine IT Asset Management is 5.9%, up from 4.7% compared to the previous year. The mindshare of ServiceNow is 19.9%, down from 26.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management Market Share Distribution
Product	Market Share (%)
ServiceNow	19.9%
ManageEngine IT Asset Management	5.9%
Other	74.2%

IT Asset Management

Featured Reviews

Md Abdul Hakim

System Engineer at Corporate Projukti Limited

Helpful smart automation and tracking that can be used with minimal adjustments

This is a recording system, and it's an automation system. It's very smart. I use it with minimal adjustments needed. The focus is on test management. Everything can be tracked from asset management. Asset management offers many facilities. It doesn't require additional training for ManageEngine or technicians. Assets are simply reported from the dashboard, indicating where IT is missing, where compliance is mentioned, or where action is needed, with driver updates. All facilities are available in the enterprise edition, allowing users, customers, or any organization to easily obtain their referred insights. Anyone can easily install it. There are no handbells. An app provides instructions, with documentation available. Sometimes, IT issues arise like fraud blocking or service-related problems. Upon facing an issue, feedback is integrated, and the solution is provided from their end. This is a very IT-friendly solution. We get LiveSat and IT management. Facilities are accessible, like exporting the installation folder, making the migration process easy. Failover or redundancy can occur within two to five hours, making it scalable. This is a very stable solution.

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Nikhil Gohil

Solution Engineer - Digital Platform | Mobile at British American Tobacco

Enables effective incident management and seamless workflow automation with valuable mobile accessibility

I haven't thought deeply about improvements for ServiceNow or what might be missing right now. There are so many modules and features in ServiceNow that I haven't explored them all, so it's hard to say what might be missing or should be improved. I suggest making the cost more affordable for smaller companies.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ability to define custom templates for asset management helps track assets, budgets, warranties, and expiries effectively."

"ManageEngine IT Asset Management helps with guarantee and warranty period management, license expiration tracking, device patches, and integration with our finance system for depreciation and invoicing."

"The technical support is great."

"It's very smart. I use it with minimal adjustments needed."

"This is a very stable solution."

"The most valuable component of the ITSM tool is the help desk due to its organized way of raising tickets."

"In my opinion, it is the MDM; patch management and deployment are the valuable features."

"The auto-discovery feature has helped us a lot."

More ManageEngine IT Asset Management pros

"The look and feel is a valuable benefit for adoption."

"I like the incident module, which is useful for tracking your incidents and other things. It is a reliable solution."

"What I like the most is that it's a common service data model and the fact that everything is available on one platform."

"I recommend ServiceNow due to its stability and good security."

"ServiceNow is one of the few easiest platforms you can integrate with products like Ansible to automate your workflows."

"In terms of the most valuable features, it's nice to have everything in one place. Things are easy to follow up on. ServiceNow provides that workflow. I know at some level it is in the pipeline and then if I need to follow up, everything's there. Those are the key benefits of ServiceNow."

"What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards."

"We always get good support."

More ServiceNow pros

Cons

"It requires some development to be better, more comfortable, and usable, enhancing customer satisfaction."

"I hope it includes barcode features, as barcode scanning and MacAdes cannot currently be mapped with this field."

"The engineering area needs improvement."

"I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements."

"The asset management tool is costly."

"Responses from ManageEngine should be faster."

"It would be helpful if there were a premium technician license that includes all the suites, eliminating the need to buy separate licenses for each feature."

More ManageEngine IT Asset Management cons

"Time to respond from support could definitely be better, as the global support timing sometimes causes delays in interactions."

"There is inherent complexity with this tool because of the number of things that it can do."

"The scalability needs improvement."

"The ability to embed help information onto the screens."

"We are struggling with the scheduling part, but it doesn't necessarily mean that it is a ServiceNow issue. It could be the way we have configured it. We don't have it configured in a way where you can schedule a support call with our end users. We are looking for more automation in the box and the chat feature."

"I suggest making the cost more affordable for smaller companies."

"The level of complexity and the level of discovery are the two areas that can be improved. Its UI needs to evolve. They focus a lot on cool colors and other little things, which don't bring value in terms of functionality. They need to focus less on presentation and more on the functionality within the UI. Its discovery mechanism should be improved. There is a component in ServiceNow that discovers the assets, but it doesn't do an immediate discovery, and there is a lag. If I want to open a ticket for a laptop or an asset, that asset needs to exist within ServiceNow for me to be able to say that I need to have its disk space or memory increased. It is referred to as a CI or configuration item in ServiceNow. Sometimes, ServiceNow doesn't discover these items, and as a result, I cannot open a ticket and tag that system or asset. If a system was introduced to the environment last week and it is still not listed, it becomes a problem. I will either have to wait or manually enter that system or asset. So, if I have a laptop with only 8 GB of memory and I want to request 16 GB of memory, I won't be able to do that in ServiceNow because my system or asset hasn't been discovered yet. Discovery is not immediate, and there is a lag."

"Performance could be improved."

More ServiceNow cons

Pricing and Cost Advice

"Its price is reasonable, but I wish it was lower."

"The licensing cost is based on your partnership with ServiceNow and what you have selected for implementation. There is an annual license cost which is calculated based on your number of devices."

"ServiceNow is an expensive solution."

"The pricing is reasonable and affordable, making it suitable for businesses ranging from small to large scale."

"This is a pretty expensive product, so the licensing could be better."

"In Tunisia, the companies find the licensing costs to be expensive."

"The mandatory minimum is US$ 20,000 for licensing."

"The pricing is on the high side, but if you look at the stability and option to work, it's kind of justified."

"I would say it is moderately expensive, ranging from six to seven on a scale of ten."

More ServiceNow pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Government

10%

Healthcare Company

10%

Computer Software Company

12%

Financial Services Firm

12%

Manufacturing Company

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	2
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	54
Midsize Enterprise	36
Large Enterprise	163

Questions from the Community

What is your experience regarding pricing and costs for ManageEngine IT Asset Management?

The pricing of ManageEngine IT Asset Management is publicly available, so customers can verify its fairness. Some companies may request discounts, which ManageEngine can provide. The licensing mode...

What needs improvement with ManageEngine IT Asset Management?

When we encounter issues with ManageEngine IT Asset Management, we check the online portal or ChatGPT, and they provide numerous knowledge bases on YouTube and Google. However, the issue is that th...

What advice do you have for others considering ManageEngine IT Asset Management?

The pricing of ManageEngine IT Asset Management is handled by the management team, so I am not involved with that aspect. I consider it a stable solution. My overall rating for ManageEngine IT Asse...

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

What do you like most about ServiceNow?

The solution has a user-friendly interface.

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Product Reports

ManageEngine IT Asset Management

August 2025

Download ManageEngine IT Asset Management product report

Download ServiceNow product report

August 2025

Overview

ManageEngine AssetExplorer is a web-based IT Asset Management (ITAM) software that helps you monitor and manage assets in your network from Planning phase to Disposal phase. AssetExplorer provides you with a number of ways to ensure discovery of all the assets in your network. You can manage software & hardware assets, ensure software license compliance and track purchase orders & contracts - the whole nine yards! AssetExplorer is very easy to install and works right out of the box.

ManageEngine

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

Sample Customers

TRA

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow