"The solution is stable, scalable and easy to use."
"You can scale the solution."
"Straightforward tool."
"The solution has very good automation tools."
"Being able to have the required information for project management is valuable. I've got multiple people accessing it, and I'm tracking tasks with percentages done. It allows me to have detailed notes and provides the ability to attach documents. I have used a lot of project management solutions, and there were gaps in terms of what was available. ServiceNow has got all the features and functionalities. It is a solid solution. It is also easy to get into and use. It is certainly highly scalable."
"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."
"The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks."
"The thing that I like most about it is the easy integration with the CMDB. I'm able to look at the CMDB for applications and develop my assessments and attestations based on the application and point them at that application owner. So, I can really automate the whole thing."
"The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it."
"The ticketing feature is very easy to use, compared to other systems."
"The asset management application could be improved. They have a lot of the infrastructure built, but it does not come with already made compatibility with some of the most popular vendors, such as Cisco and Microsoft. You have to fix it yourself."
"Before implementing this solution, you should have the ITSM model in place for chain management requests. That is a prerequisite because you cannot perform tasks without it."
"The RPA needs improvement. That's a new area for them that they're just entering into now."
"One thing I don't care for is the reporting and the way it functions."
"Their cloud management is also not that great compared to other products."
"There's always a room for improvement in terms of the ServiceNow UI. For customers, the UI is something that is a continuous improvement."
"The Software Asset Management feature can be improved. We would like to see more features for the Software Asset Management functionality. Its price can also be better. It is currently more expensive than other solutions."
"The solution could improve by being more stable."
"Sometimes support is available according to their time slots and they can't fulfill everything I need them to. They give us a time slot but it's not always enough."
"I would like to have integrated support, and integration between the ticketing tool and the project management tool."
Earn 20 points
ServiceNow is ranked 1st in Help Desk Software with 80 reviews while Zoho Desk is ranked 21st in Help Desk Software with 2 reviews. ServiceNow is rated 8.2, while Zoho Desk is rated 8.6. The top reviewer of ServiceNow writes "Solid, highly scalable, and has got all the features, but needs better reporting, a graphical interface for resource management, and the ability to turn on and off portions of Project Management". On the other hand, the top reviewer of Zoho Desk writes "Cloud-based, easy to use, and inexpensive". ServiceNow is most compared with Microsoft PowerApps, BMC Helix ITSM, ManageEngine ServiceDesk Plus, JIRA Service Management and Pega BPM, whereas Zoho Desk is most compared with ManageEngine ServiceDesk Plus, JIRA Service Management, SCSM and Freshdesk. See our ServiceNow vs. Zoho Desk report.
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