"Debugging using Application Insights is a valuable feature."
"The technical support from Microsoft Azure App Service is good."
"I like that it's a ready-to-use, out-of-the-box solution that provides all of the necessary functions for customers, such as codes that can be quickly switched from the production version, or from test and DEV versions to production."
"The best feature is scalability, which allows you to target potential clients worldwide by connecting the application to a local server. This makes the application readily accessible, and the response time will be much better."
"It's a platform as a service, so we don't have to manage the infrastructure to hold the websites."
"Azure data factory is a good tool."
"Your time-to-market, or TTM, becomes faster when you use ServiceNow. Even individuals that are not tech savvy can quickly change processes and workflows in it. This can make the organization as a whole more agile."
"Good stable and scalable solution."
"We have found the service easy to use, although, we have ended up customising a lot of parameters."
"We have found change management and CMDB to be very useful."
"For change management, I find the CAB workbench very useful. I haven't seen any other solution that has a CAB workbench or advanced automated solutions for a change advisory board. ServiceNow also has the Workflow Engine which works very well and is very intuitive."
"ServiceNow is easy to use."
"I find the incident management part to be the most valuable. That's how the service desk tracks tickets."
"It is easily configurable and has a good developer society online, available for any issues from the backend."
"The logging and monitoring could improve in Microsoft Azure App Service."
"The solution needs better integration capabilities on the network side."
"If you're on the cloud, you just get a web interface without much detail for additional configuration or the authority to configure the root or system-level configuration."
"Lacking somewhat in template data flows."
"Initially, there were some rare instances when the server went down because it was deployed on Linux."
"It would be fantastic if Microsoft morphed after my exit service, removing it from subscriptions and moving it to different regions, especially for that service."
"It should have more artificial intelligence for business and work capabilities. The community is not so active. There must be initiatives to make the community talk more and share more information."
"There should be greater integration with other enterprise applications. We're using Microsoft, Oracle, and other applications, and it would be good to have a greater integration on some of the immediate hiccups that you have with these services. It doesn't mean that when we have a problem with using another application, ServiceNow should be able to fix it, but ServiceNow should be able to alert us to things. There should be a bit more automation or integration."
"The user interface could be much improved, and the developer tools and sets can be improved greatly, they are lacking."
"Their user interface is old-fashioned and outdated, and it can be more friendly for the eye. They can improve the user experience."
"The solution could improve by being more stable."
"This solution needs to be improved for global use. Currently, it's very oriented to the processes and needs of the US customer base, like their compliance solution or GRC (Governance, Risk, and Compliance), and not so much for customers from other parts of the world. Some users may like the things that ServiceNow is improving, but those are very oriented to users based in the United States and Europe."
"The interface can be a bit more intuitive."
"I would like to see more functionality in terms of custom workflows, not impacting the overall platform health."
Azure App Service Web Apps (or just Web Apps) is a service for hosting web applications, REST APIs, and mobile back ends. You can develop in your favorite language, be it .NET, .NET Core, Java, Ruby, Node.js, PHP, or Python. Applications run and scale with ease on Windows-based environments.
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.
ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.
“The Smarter Way to Workflow”
ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.
ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.
ServiceNow offers service management software for industries including:
Reviews from Real Users
IT Central Station users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”
Microsoft Azure App Service is ranked 11th in Rapid Application Development Software with 6 reviews while ServiceNow is ranked 1st in Rapid Application Development Software with 80 reviews. Microsoft Azure App Service is rated 8.6, while ServiceNow is rated 8.2. The top reviewer of Microsoft Azure App Service writes "Good backup and restore, with vertical, horizontal, and DEV scaling options". On the other hand, the top reviewer of ServiceNow writes "Solid, highly scalable, and has got all the features, but needs better reporting, a graphical interface for resource management, and the ability to turn on and off portions of Project Management". Microsoft Azure App Service is most compared with Microsoft PowerApps, Oracle Application Express (APEX), Pega BPM, Adobe ColdFusion and Appian, whereas ServiceNow is most compared with Microsoft PowerApps, BMC Helix ITSM, ManageEngine ServiceDesk Plus, JIRA Service Management and Pega BPM. See our Microsoft Azure App Service vs. ServiceNow report.
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We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.