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Microsoft Azure App Service vs ServiceNow comparison

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Buyer's Guide
Microsoft Azure App Service vs. ServiceNow
May 2022
Find out what your peers are saying about Microsoft Azure App Service vs. ServiceNow and other solutions. Updated: May 2022.
610,229 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Debugging using Application Insights is a valuable feature.""The technical support from Microsoft Azure App Service is good.""I like that it's a ready-to-use, out-of-the-box solution that provides all of the necessary functions for customers, such as codes that can be quickly switched from the production version, or from test and DEV versions to production.""The best feature is scalability, which allows you to target potential clients worldwide by connecting the application to a local server. This makes the application readily accessible, and the response time will be much better.""It's a platform as a service, so we don't have to manage the infrastructure to hold the websites.""Azure data factory is a good tool."

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"Your time-to-market, or TTM, becomes faster when you use ServiceNow. Even individuals that are not tech savvy can quickly change processes and workflows in it. This can make the organization as a whole more agile.""Good stable and scalable solution.""We have found the service easy to use, although, we have ended up customising a lot of parameters.""We have found change management and CMDB to be very useful.""For change management, I find the CAB workbench very useful. I haven't seen any other solution that has a CAB workbench or advanced automated solutions for a change advisory board. ServiceNow also has the Workflow Engine which works very well and is very intuitive.""ServiceNow is easy to use.""I find the incident management part to be the most valuable. That's how the service desk tracks tickets.""It is easily configurable and has a good developer society online, available for any issues from the backend."

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Cons
"The logging and monitoring could improve in Microsoft Azure App Service.""The solution needs better integration capabilities on the network side.""If you're on the cloud, you just get a web interface without much detail for additional configuration or the authority to configure the root or system-level configuration.""Lacking somewhat in template data flows.""Initially, there were some rare instances when the server went down because it was deployed on Linux.""It would be fantastic if Microsoft morphed after my exit service, removing it from subscriptions and moving it to different regions, especially for that service."

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"It should have more artificial intelligence for business and work capabilities. The community is not so active. There must be initiatives to make the community talk more and share more information.""There should be greater integration with other enterprise applications. We're using Microsoft, Oracle, and other applications, and it would be good to have a greater integration on some of the immediate hiccups that you have with these services. It doesn't mean that when we have a problem with using another application, ServiceNow should be able to fix it, but ServiceNow should be able to alert us to things. There should be a bit more automation or integration.""The user interface could be much improved, and the developer tools and sets can be improved greatly, they are lacking.""Their user interface is old-fashioned and outdated, and it can be more friendly for the eye. They can improve the user experience.""The solution could improve by being more stable.""This solution needs to be improved for global use. Currently, it's very oriented to the processes and needs of the US customer base, like their compliance solution or GRC (Governance, Risk, and Compliance), and not so much for customers from other parts of the world. Some users may like the things that ServiceNow is improving, but those are very oriented to users based in the United States and Europe.""The interface can be a bit more intuitive.""I would like to see more functionality in terms of custom workflows, not impacting the overall platform health."

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Pricing and Cost Advice
  • "Less than USD $100 per month."
  • "We have no complaints about the pricing."
  • "Azure App Service is expensive compared to its competitors, especially its cloud-only version."
  • "Where there are different customer sizes, some customers consume $5,000 US dollars per month. I have some customers who pay and consume more than $20,000 US dollars per month, for example. It is determined by customer sizes and requirements, which vary from month to month."
  • More Microsoft Azure App Service Pricing and Cost Advice →

  • "The licenses are expensive."
  • "The setup cost is high compared to others, especially when the scope is not fixed."
  • "I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware."
  • "$230 per user."
  • "It is very expensive because it is a big organization. You have to pay for additional things."
  • "ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM."
  • "There are licensing fees."
  • "The price of the solution is comparable to industry standards. For the features that we received, it is reasonable."
  • More ServiceNow Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Microsoft Azure App Service is helpful if you need to set up temporary servers for customers to run their programs in locations that other cloud providers do not cater to. When servers are closer to… more »
    Top Answer:I like that it's a ready-to-use, out-of-the-box solution that provides all of the necessary functions for customers, such as codes that can be quickly switched from the production version, or from… more »
    Top Answer:Price could always be cheaper. It is not about the license fees, but rather about the pay-as-you-go services. Customers consume varying amounts of quality services and pay roughly the same amount… more »
    Top Answer:Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp.  Because ServiceNow has a very strong module (Performance Analysis) reporting which will… more »
    Top Answer:Operations and maintenance costs have been reduced using this solution. We have been able to deliver faster solutions to our customers and track progress using live data.
    Top Answer:The licensing cost is based on your partnership with ServiceNow and what you have selected for implementation. There is an annual license cost which is calculated based on your number of devices. You… more »
    Ranking
    Views
    6,554
    Comparisons
    4,846
    Reviews
    6
    Average Words per Review
    558
    Rating
    8.5
    Views
    48,598
    Comparisons
    33,321
    Reviews
    78
    Average Words per Review
    574
    Rating
    8.2
    Comparisons
    Also Known As
    Azure App Service, MS Azure App Service
    Learn More
    Overview

    Azure App Service Web Apps (or just Web Apps) is a service for hosting web applications, REST APIs, and mobile back ends. You can develop in your favorite language, be it .NET, .NET Core, Java, Ruby, Node.js, PHP, or Python. Applications run and scale with ease on Windows-based environments.

    ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

    ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

    ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

    “The Smarter Way to Workflow”

    ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

    ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

    ServiceNow offers service management software for industries including:

    Cloud services
    Education
    Financial services
    Government
    Healthcare
    Manufacturing
    Telecommunications

    Reviews from Real Users

    IT Central Station users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.

    Offer
    Learn more about Microsoft Azure App Service
    Learn more about ServiceNow
    Sample Customers
    Real Madrid, Absolut, AccuWeather, Heineken, NBC News, Paramount
    AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company24%
    Comms Service Provider17%
    Government9%
    Energy/Utilities Company5%
    REVIEWERS
    Computer Software Company16%
    Financial Services Firm16%
    Healthcare Company9%
    Insurance Company9%
    VISITORS READING REVIEWS
    Computer Software Company26%
    Comms Service Provider13%
    Government8%
    Financial Services Firm8%
    Company Size
    REVIEWERS
    Small Business36%
    Large Enterprise64%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise14%
    Large Enterprise70%
    REVIEWERS
    Small Business21%
    Midsize Enterprise14%
    Large Enterprise65%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise15%
    Large Enterprise70%
    Buyer's Guide
    Microsoft Azure App Service vs. ServiceNow
    May 2022
    Find out what your peers are saying about Microsoft Azure App Service vs. ServiceNow and other solutions. Updated: May 2022.
    610,229 professionals have used our research since 2012.

    Microsoft Azure App Service is ranked 11th in Rapid Application Development Software with 6 reviews while ServiceNow is ranked 1st in Rapid Application Development Software with 80 reviews. Microsoft Azure App Service is rated 8.6, while ServiceNow is rated 8.2. The top reviewer of Microsoft Azure App Service writes "Good backup and restore, with vertical, horizontal, and DEV scaling options". On the other hand, the top reviewer of ServiceNow writes "Solid, highly scalable, and has got all the features, but needs better reporting, a graphical interface for resource management, and the ability to turn on and off portions of Project Management". Microsoft Azure App Service is most compared with Microsoft PowerApps, Oracle Application Express (APEX), Pega BPM, Adobe ColdFusion and Appian, whereas ServiceNow is most compared with Microsoft PowerApps, BMC Helix ITSM, ManageEngine ServiceDesk Plus, JIRA Service Management and Pega BPM. See our Microsoft Azure App Service vs. ServiceNow report.

    See our list of best Rapid Application Development Software vendors.

    We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.