Try our new research platform with insights from 80,000+ expert users

Microsoft Azure App Service vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.6
Microsoft Azure App Service delivers cost-effective operational efficiency, reducing workforce needs and streamlining implementation through automation and machine learning.
Sentiment score
6.6
ServiceNow boosts efficiency and cost savings through automation, enhanced project management, and improved integration, despite initial setup expenses.
They have removed the costs associated with on-prem infrastructure, including data center costs, power costs, and physical server costs.
The return on investment is good when implementing for ourselves and for other clients.
Manually, there are huge numbers that come up because these integrated tools help organizations make the right decisions with all the information in one place, while manual methods lack visibility.
 

Customer Service

Sentiment score
6.1
Microsoft Azure App Service support gets mixed reviews; premier packages offer swift help, but response times and consistency vary.
Sentiment score
6.9
ServiceNow's customer service is efficient and responsive, though technical support experiences vary with some noting delays and mixed outcomes.
Regions like Europe, the US, Canada, and India provide very good and immediate support.
Microsoft provides support for a lot of add-on or customized integration requests.
While contacting support is not always a pleasant experience, they attended to our needs satisfactorily.
The support is exemplary and deserves a perfect rating.
Obtaining support for maintenance is the current challenge because they don't have a presence in the local market.
Whenever we have had issues, they have provided good support, and those issues have never recurred.
 

Scalability Issues

Sentiment score
7.4
Microsoft Azure App Service offers strong scalability and flexibility, accommodating various organization sizes with easy resource adjustments and high user satisfaction.
Sentiment score
7.4
ServiceNow offers high scalability, adaptability, and seamless expansion for diverse applications with minimal concerns, supported by regular updates.
There are no limitations or performance issues with ServiceNow; it is cloud-based, so it is highly scalable and performs well.
It is capable of vertical scaling with no issues.
I rate the scalability of ServiceNow as an eight on a scale of one to ten.
 

Stability Issues

Sentiment score
7.9
Microsoft Azure App Service is highly stable with 99.99% uptime, supporting business needs effectively despite minor configuration issues.
Sentiment score
7.7
ServiceNow offers reliable performance with minimal downtime, efficiently resolving issues while occasional bugs are linked to customizations.
This feature allows us to pinpoint very quickly what is happening when an application is not working correctly.
I find Microsoft Azure App Service to be quite stable.
It is cloud-based, so it is highly scalable and performs well.
I haven't faced any issues with stability; I've rarely seen any downtime.
ServiceNow is stable enough.
 

Room For Improvement

Microsoft Azure App Service needs improvements in deployment, integration, UI/UX, cost transparency, and support for better user experience.
ServiceNow struggles with pricing, complexity, and usability, facing issues in training, integration, and user satisfaction due to its challenges.
Deploying Logic Apps in a private network environment becomes complicated due to the extensive white testing and configurations needed at the networking layer.
They should improve the learning curve, enhance documentation, and focus on best practices.
Microsoft's support and technical aspects like installation complexity could use enhancement.
It makes no sense in my opinion, and they should offer the team at the front to help customize the product to fit each company's needs, as every company has different demands and forms of submitting a request that need adjustment over time.
There is a need for bug or error tracking in ServiceNow.
Their customer support could make it a great solution, not just product support but also their relationship with partners and training initiatives in different regions.
 

Setup Cost

Microsoft Azure App Service provides flexible pricing plans, generally cost-effective, though high for advanced tiers; free trials are available.
ServiceNow is pricey with complex licensing; strategic negotiation and planning can optimize value and manage costs effectively.
Pricing is a concern.
It is an expensive product, primarily due to the licensing fees.
The price of Microsoft Azure is comparable to Microsoft AWS and Google.
ServiceNow's pricing can be justified if more functionality is required.
ServiceNow does come with a price.
ServiceNow is expensive for all regions.
 

Valuable Features

Microsoft Azure App Service provides scalable, secure, and cost-effective solutions with seamless integration and robust DevOps capabilities for flexibility and efficiency.
ServiceNow offers flexible customization, intuitive interface, automation, integration, and seamless collaboration, enhancing efficiency and meeting diverse business needs.
The integration capabilities of Microsoft Azure App Service have greatly enhanced my ability to handle global web operations and support various functions, which were previously challenging without such integration.
The best features of Microsoft Azure App Service are its capacity for scalability, security, and basic support functionalities.
We use the CI/CD inside Azure DevOps and Azure DevOps deploys the applications in Microsoft Azure App Service.
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
Automation capabilities are impressive, bolstered by a vast repository of out-of-the-box connectors and plugins that facilitate integration with various applications worldwide.
The features of ServiceNow that I find most valuable include its ability to easily access ticket details if you know the ticket number, monitor the timeline of when the ticket was created, and see the current status.
 

Categories and Ranking

Microsoft Azure App Service
Ranking in Rapid Application Development Software
7th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
50
Ranking in other categories
Mobile Development Platforms (4th)
ServiceNow
Ranking in Rapid Application Development Software
2nd
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
224
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)
 

Mindshare comparison

As of November 2025, in the Rapid Application Development Software category, the mindshare of Microsoft Azure App Service is 2.9%, down from 3.3% compared to the previous year. The mindshare of ServiceNow is 9.2%, down from 11.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software Market Share Distribution
ProductMarket Share (%)
ServiceNow9.2%
Microsoft Azure App Service2.9%
Other87.9%
Rapid Application Development Software
 

Featured Reviews

AntonioNascimento - PeerSpot reviewer
Seamless integration and application hosting enabled through versatile service
When using a Linux App Service or containerized App Services, the logging is not as good as when using the Windows version. The Linux App Service should be more user-friendly, focusing on logging, troubleshooting, and similar features. With Microsoft Azure App Service, it is more difficult with Linux or other container solutions because there are many options. When creating an App Service, you can create it as Linux or Windows. After that, you can choose some stack or use Docker to container. When using Linux with container, the logging functionality is not as robust.
Anil  Rao - PeerSpot reviewer
Have reduced L1 dependency and improved incident resolution through AI-powered automation
To make ServiceNow better, they should reduce their pricing, especially because there's a lot of competition. Many customers have moved to ManageEngine because they cannot afford the license cost. The price should be reduced by at least 40%. The setup of ServiceNow is sometimes complex when new updates or versions are released. When they introduce something new, they should provide training to understand the new features and their functionality. We sometimes get stuck and have to call them to learn about the changes in the latest version. They should communicate the changes made from older versions to new versions, which features are not available, which features have changed, and how to implement them. If the communication part was handled properly, it would benefit us.
report
Use our free recommendation engine to learn which Rapid Application Development Software solutions are best for your needs.
872,846 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
12%
Financial Services Firm
11%
Comms Service Provider
7%
Manufacturing Company
7%
Computer Software Company
12%
Financial Services Firm
12%
Manufacturing Company
10%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise6
Large Enterprise33
By reviewers
Company SizeCount
Small Business54
Midsize Enterprise36
Large Enterprise164
 

Questions from the Community

Would you choose Microsoft Azure App Service or PowerApps?
Microsoft Azure App Service is helpful if you need to set up temporary servers for customers to run their programs in locations that other cloud providers do not cater to. When servers are closer t...
Do you recommend Microsoft Azure App Service?
I highly recommend Microsoft Azure. We have been using it for nearly four years. We mostly use it for creating and maintaining websites, such as content management systems like WordPress sites, whi...
What do you like most about Microsoft Azure App Service?
One valuable feature of Azure App Service for us is its integration with Azure DevOps, which we heavily rely on in our development process.
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Also Known As

Azure App Service, MS Azure App Service
No data available
 

Overview

 

Sample Customers

Real Madrid, Absolut, AccuWeather, Heineken, NBC News, Paramount
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Microsoft Azure App Service vs. ServiceNow and other solutions. Updated: September 2025.
872,846 professionals have used our research since 2012.