We performed a comparison between Microsoft Azure App Service and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The program is stable and we've had no technical issues so far."
"The cost is reasonable."
"The Logic Apps and Azure functions are very robust."
"Overall, all of the features are very good."
"App Service's best features are that it can be scaled easily and it includes Kudu."
"I've used Microsoft Azure App Service quite a lot, and what I like best about it is that it's a serverless HAM, which is a feature that can run a function, a single function, but faster and more frequently without needing any other assistance. This has been what I found most valuable in Microsoft Azure App Service, the serverless option that's very easy to utilize, and you only need a minimal setup to use this and to enjoy the functionalities required, so the solution gives me a lot of comfort whenever I'm using it."
"The solution can scale."
"One valuable feature of Azure App Service for us is its integration with Azure DevOps, which we heavily rely on in our development process."
"HR Case Management and Customer Service Management are two of the key areas which clients are using."
"What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards."
"Makes ticket information easy to access."
"Being able to have the required information for project management is valuable. I've got multiple people accessing it, and I'm tracking tasks with percentages done. It allows me to have detailed notes and provides the ability to attach documents. I have used a lot of project management solutions, and there were gaps in terms of what was available. ServiceNow has got all the features and functionalities. It is a solid solution. It is also easy to get into and use. It is certainly highly scalable."
"ServiceNow is a cloud solution. That fact was very important for us, that it is not an on-prem solution, as it reduces our internal cost of support."
"The solution integrates well with other products."
"I don't have to look through a whole bunch of other incidents that aren't relevant to me. It's very useful in that sense."
"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."
"The pricing is average. It could be lower."
"I want more transparency in billing. It would be better if we could understand and control the billing to customize it. Also, Microsoft should provide more guidance about the widgets and subsets of various products. The Microsoft portfolio is so huge that it's sometimes difficult to choose the correct option. There's always a chance we are paying more than necessary."
"Extended uptime and improved speed would be beneficial for both development purposes and the free tier of the service. Currently, the uptime is limited to a few hours per day, which could be increased to provide more continuous and efficient usage."
"I would like to see faster adoption and templates that we can use."
"The solution needs better integration capabilities on the network side."
"The cost management of this solution could be better. We only receive estimations."
"App Service sometimes becomes very slow to respond, and it can be difficult to find the issue causing this."
"In terms of room for improvement, ease of deployment would be an area that needs some focus. Azure does provide out-of-the-box deployment features, but I found that deploying to an App Service instance can be better in terms of more tools that could be available to perform a deployment."
"HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module."
"The user interface could be much improved, and the developer tools and sets can be improved greatly, they are lacking."
"There is a need to learn scripting because as in the case of all the ITSM tools, scripting is needed for customization. If you're not very comfortable with scripting, then you may feel that you cannot do everything in ServiceNow without learning scripting."
"When we are using the solution on mobile phones on their networks the performance is reduced with a delay of approximately 8 seconds. There is less delay using the desktop computers connected to the WiFi or to the network directly."
"I would like the reporting aspect to be better, including the graphs. It could have some way for us to easily to export to a csv or spreadsheet so that if a graph cannot be provided by ServiceNow itself, we would be able to use other applications to create them. Also, if there was a feature that enabled us to interact with end users directly from ServiceNow, like an instant-messaging type of feature, that would be great."
"Change Management is the area I have found that this tool can be improved because there are so many fields which are missing, such as urgency of the customer request and how the priority is defined. These are some of the areas in which I found that BMC Remedy is much better than ServiceNow."
"There should be greater integration with other enterprise applications. We're using Microsoft, Oracle, and other applications, and it would be good to have a greater integration on some of the immediate hiccups that you have with these services. It doesn't mean that when we have a problem with using another application, ServiceNow should be able to fix it, but ServiceNow should be able to alert us to things. There should be a bit more automation or integration."
"I find ServiceNow to be a little bit clunky. If I need to report an issue they have a number of different options. I can report an issue, I can ask a question, I can make a request and it has varying levels of importance or levels of attention required. I find that what's required to submit is not always clear."
Microsoft Azure App Service is ranked 8th in Rapid Application Development Software with 38 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 210 reviews. Microsoft Azure App Service is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of Microsoft Azure App Service writes "A solution with great server management and helps improve performance". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Microsoft Azure App Service is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Pega BPM, Appian and ServiceNow Now Platform, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our Microsoft Azure App Service vs. ServiceNow report.
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