Salesforce Platform Reviews

Name: Salesforce Platform
Brand: Salesforce
Rating: 4.1 (95 reviews)

Vendor: Salesforce

4.1 out of 5

95 reviews
89% willing to recommend

2,713 followers

Start review

What is Salesforce Platform?

Salesforce Platform is a tool that provides application building with open application programming interfaces (APIs), integration tools, back-end services, starter templates, and developer environments. With a low-code interface, users are able to build applications and benefit from automated processes. The product helps customers to increase work productivity and save on IT costs through efficient, easy-to-understand, methods for creating applications.

Get the Salesforce Platform Buyer's Guide and find out what your peers are saying about Salesforce Platform, Microsoft Azure, Amazon AWS and more!

Salesforce Platform is the #2 ranked solution in top No-Code Development Platforms, #3 ranked solution in top Mobile Development Platforms, #5 ranked solution in top Low-Code Development Platforms, #7 ranked solution in PaaS Services, and #7 ranked solution in top Rapid Application Development Software. PeerSpot users give Salesforce Platform an average rating of 8.2 out of 10. Salesforce Platform is most commonly compared to Microsoft Azure: Salesforce Platform vs Microsoft Azure. Salesforce Platform is popular among the large enterprise segment, accounting for 66% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 14% of all views.

Helped 849,686 peers since 2012

Featured Salesforce Platform reviews

Yasser_Anter

Independent Business Consultant at Freelance

Salesforce could improve by offering AI features or functionalities to help business decision-makers analyze business history, suggest forward strategies, and participate in events. The previous version had a complicated interface where multiple pages and data entries were required, which was not pleasant for sales teams or business users. Also, deploying Salesforce took a long time, about four to five months, which is not ideal for any business.

Read full review

Samy Saied

Delivery Director at Slalom

We are an implementation partner for the Salesforce Platform. We help clients implement and adopt Salesforce in various capacities and products Salesforce Platform facilitates the easy building of solutions in a very short time, making them readily available for customers to view. It also…

Read full review

SaurabhSingh4

Data Analyst at Wespath Benefits and Investments

Salesforce introduces a lot of products and sometimes rebrands them, causing confusion. They acquire products like W and retain their names, creating confusion in the market. This confusion isn't related to the product's functionality but rather its positioning and rebranding. For instance, what was once known as Community Cloud is now referred to as Experience Cloud. This can be confusing for business leaders. Regarding the product's functionality, I find it quite competent. We did encounter some issues with Einstein, specifically Einstein Discovery, which is Salesforce's tool for building machine learning models. While it offers out-of-the-box features, we faced occasional problems with it not running properly and had to seek support from Salesforce. There were also some bugs affecting the results. The features didn't always seem stable. The support we received was often delayed, which was frustrating. So, in terms of Einstein Discovery, there were some issues with stability. Our support issues were primarily related to Einstein Discovery. We were getting really late support. So, there is room for improvement in Einstein Discovery.

Read full review

Salesforce Platform mindshare

Product category:

As of May 2025, the mindshare of Salesforce Platform in the PaaS Clouds category stands at 2.6%, down from 3.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

PaaS Clouds

PeerResearch reports based on Salesforce Platform reviews

Type	Title	Date
Category	PaaS Clouds	Apr 30, 2025	Download
Product	Reviews, tips, and advice from real users	Apr 30, 2025	Download
Comparison	Salesforce Platform vs Microsoft Azure	Apr 30, 2025	Download
Comparison	Salesforce Platform vs Amazon AWS	Apr 30, 2025	Download
Comparison	Salesforce Platform vs Red Hat OpenShift	Apr 30, 2025	Download

Title	Rating	Mindshare	Recommending
Microsoft Azure	4.2	20.0%	96%	313 interviews Add to research
Amazon AWS	4.2	12.9%	93%	255 interviews Add to research

Valuable Features

Salesforce Platform's valuable features include fast delivery, easy integration, scalability, customization, and extensive reporting. Users appreciate the user-friendly interface, automation, and flexibility, enabling seamless communication and improved efficiency. It supports Agile development, offers robust analytics, and facilitates easy data management. Many find the system intuitive, enhancing customer management and providing comprehensive CRM capabilities with third-party integrations. Salesforce Platform's low-code options, trial opportunities, and extensive partner ecosystem also contribute to its value.

"The support is very good."
"Salesforce Platform has helped streamline our sales operations, which has essentially increased the effectiveness of our sales operations."
"I find Salesforce Platform to be stable."

Room for Improvement

Salesforce Platform faces challenges with its pricing, integration complexities, and cumbersome reporting tools. Users find the UI not user-friendly and require extensive customization efforts. There are difficulties in data storage costs and migrating data, alongside the need for improved automation and analytics. Furthermore, transitioning to Lightning is resource-intensive, and there are issues with customer engagement features and slow updates. It's also noted that technical support response is slow and managing test environments is challenging.

"I do not like the number of clicks required to get information. The UI is not very intuitive or innovative."
"Salesforce Platform may be on the expensive side. However, getting value for money depends on how it's used."
"Sometimes it would be a little bit slow, however, it's manageable."

ROI

Salesforce Platform contributed to agility and efficiency, preventing information silos. There was measurable return on investment when replacing past CRMs. Organizational management improved significantly. Although benefits take time, a positive change is expected with reduced costs. Salesforce led to revenue growth, doubling sales representatives' revenue due to efficiency. Time savings were significant, with up to 50% saved in managing client data. Expectations are for increased efficiency up to 70%. Operations are streamlined, enhancing sales effectiveness.

Pricing

Salesforce Platform's pricing is perceived as expensive, with costs varying based on the number of licenses and negotiation strength. Licensing often includes additional charges for consulting, maintenance, and support. Prices can range from $80 to $100 per user monthly, potentially higher depending on service needs and organizational requirements. Users acknowledge the platform offers value for money despite its high cost, recommending careful consideration of license options to match business needs. Pricing complexities and global currency fluctuations can also impact costs.

"The cost is reasonable for the corporations I work for. I would say an average would be around $100 per month per user."
"The product's additional features can be expensive."
"Salesforce is cheap."

Popular Use Cases

Salesforce Platform is extensively used for CRM, sales, customer support, invoicing, and lead management. Organizations utilize it for tracking opportunities, managing customer relations, and integrating various apps. It aids in capturing data for sales processes, supporting collaboration, and enhancing productivity through the Lightning App and mobile applications. Salesforce Platform also handles budgeting, forecasting, and marketing tasks, making it a versatile tool across different industries.

Service and Support

Salesforce Platform's customer service is often described as solid and responsive, with users noting prompt reply times. Many rely on their own technical support, while those who use Salesforce's service find it very good though response times could be faster. Ratings vary, with some expressing complete satisfaction and others suggesting potential improvements. Community support also plays a key role, enhancing the user experience.

Deployment

The initial setup of Salesforce Platform is generally straightforward for many users, though some encountered complexities with customizations and API integrations. Companies often rely on IT teams or consultants for implementation, especially when dealing with advanced configurations. While smaller projects tend to have quicker deployments, larger organizations can require several months and numerous resources for full deployment. Learning curves exist, but once the basics are understood, the process becomes more manageable.

Scalability

Salesforce Platform is perceived as highly scalable, with many users noting it supports thousands of users without issues. Organizations appreciate its ability to expand and customize, although challenges arise with complexity and configurability. Some users mentioned initial limitations, like exceeding API thresholds, but these were quickly resolved. Developer skill level impacts scalability, as governor-limits can be challenging for beginners. Customization and feature richness can be overwhelming for smaller clients.

Stability

Salesforce Platform has been highly stable, with most users experiencing no issues like bugs or crashes. Some note rare glitches or slowdowns, often resolved quickly by support. Occasional downtimes mostly occur during planned maintenance. Performance generally aligns well with expectations, and updates help maintain stability. A few users report minor slowdowns in specific cases, such as managing multiple profiles, but these are exceptions. Stability and reliability receive high marks consistently from a broad user base.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Salesforce Platform Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

13%

Government

11%

Manufacturing Company

Insurance Company

Healthcare Company

University

Educational Organization

Retailer

Real Estate/Law Firm

Comms Service Provider

Energy/Utilities Company

Construction Company

Legal Firm

Media Company

Wholesaler/Distributor

Non Profit

Pharma/Biotech Company

Transportation Company

Recreational Facilities/Services Company

Outsourcing Company

Hospitality Company

Performing Arts

Consumer Goods Company

Logistics Company

Engineering Company

Compare Salesforce Platform with alternative products

Learn more about Salesforce Platform

Salesforce Platform allows companies to build and operate intelligent applications at scale and share them with employees and customers in real time. The tool secures companies' data while connecting and synchronizing it simultaneously across their Customer 360 accounts. The main components of the product are:

Application development: With low code, companies can build applications faster and automate their businesses.
Automation: The product can connect with Salesforce Genie, allowing employees to create seamless processes.
Security: The Shield component allows companies to secure their data and build applications.
Hyperforce: Companies have the option to scale globally and serve customers locally, providing secure, private, and agile solutions.
Einstein Intelligence: Organizations can utilize artificial intelligence (AI) to create personalized experiences for customers, potentially increasing companies’ growth.
Sandboxes: Salesforce Platform offers developers secure development environments where they can test, build, and deploy changes before rolling out final products.

Salesforce Platform Features

Also referred to as a “drag and drop app builder," this solution offers various features for customers to create intelligent applications and build personalized services for clients, partners, and employees within the apps.

Mobile feature: The mobile feature of Salesforce Platform allows users to build applications for mobile as well as turn already-made apps into mobile apps instantly.
AI: Through AI, users are able to personalize their applications, utilizing the smart assistant of the platform (called Einstein). The creation of customized services for clients can drive engagement and scale customer experience.
Vision feature: The Vision feature also utilizes Einstein Platform, where users can take advantage of Einstein Prediction Builder, Bots, Vision, and Language to create AI-powered applications.
Data protection: Salesforce Platform offers a data protection feature called Salesforce Shield. With it, companies can monitor app and data use, automate security policies, run compliance audits, and encrypt sensitive data.
Privacy and identity feature: Salesforce Customer Identity is a feature for privacy that offers user access through a single login. The feature provides a seamless user experience while maintaining a high level of security.
Community feature: The community feature of the product offers a digital experience platform where companies can create secure portals, applications, and websites.
Builder feature: The application building feature of Salesforce Platform offers various ways for users to create apps, including through low-code builders and pro-code tools.

Salesforce Platform Benefits

The benefits of using Salesforce Platform include:

Compared to manual coding products, Salesforce Platform is simpler for beginner users who want to develop a product.
The tool requires a low amount of coding, making it a quick and agile way to develop applications.
The adaptable design of the platform offers multi-layered security which maintains data accessible to users while protecting it from outside sources.
The product can be incorporated with various platforms and coding languages for application development.
The platform can be used to create applications compatible with large database systems like MySQL and Oracle.
Salesforce Platform allows collaboration between users, as it offers simultaneous access to various users at the same time.
Salesforce Platform is compatible with desktop databases such as Microsoft Access.