Salesforce Platform Reviews

Name: Salesforce Platform
Brand: Salesforce
Rating: 4 (38 reviews)

Vendor: Salesforce

4.1 out of 5

38 reviews

2,732 followers

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Salesforce Platform is a tool that provides application building with open application programming interfaces (APIs), integration tools, back-end services, starter templates, and developer environments. With a low-code interface, users are able to build applications and benefit from automated processes. The product helps customers to increase work productivity and save on IT costs through efficient, easy-to-understand, methods for creating applications.

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Featured reviews

Devaiss Mohanty

Premium Services Sales- CX Professional Services at Cisco

Jun 29, 2022

Nowadays, we have the CPQ, right, the configured price and quoting feature, which actually gives us a lot of leverage when we want to submit a quote to the customer directly. It helps us a lot when the customers actually are on the CRM, so that's a platform-to-platform integration. It makes it a little easier for sales to actually have that conversation with the customer. The best part is the cloud. Most of the updates do not take time with the cloud. We get a version of it on the fly. Checking out or extracting a report is just a click away. I really like the GUI. The initial setup is easy. It's user-friendly. The solution is stable. The scalability is great. Salesforce as a platform gives a lot of freedom to have a customized view. Once we have more templates in place, that will be good.

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MuriloCosta

Sales Director at Bornlogic

Aug 9, 2022

I have experience with the enterprise edition of the Salesforce Platform. I also have experience with HubSpot. I'm not aware of which version of the Salesforce Platform I used because I'm just a user, not a developer. The advice I'd give to people who want to implement the Salesforce Platform is to look deeply and very carefully at the cost of implementation because it could be very high sometimes. On the other hand, the platform brings tremendous value proposition. There's no additional feature I'd like added to the Salesforce Platform because at the moment it has all features that are important to me and the company. For example, it has the Marketing Cloud which helps align marketing and sales pretty easily and more globally. Salesforce has also acquired a lot of other platforms to make different processes easier, for example, it acquired Tableau, Slack, and other companies, so now the company has a larger portfolio than other CRMs. I firmly believe that Salesforce has a tremendous portfolio for enterprise companies, but for medium and small companies, I do not recommend the Salesforce Platform because it's too expensive. My rating for the Salesforce Platform is nine out of ten. My company has no partnership with Salesforce.

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KrishnaKumar10

Director at Cyient Limited

Mar 13, 2023

After considering many instances, I can say that the solution's initial setup is easy. I rate the initial setup of the solution around eight or nine out of ten. The deployment process takes place on the cloud. The deployment process for a small project may take three to six months, while that of a medium-scale project typically takes around nine months on average, and larger implementations can take up to twelve months. The deployment process includes solution discovery in the initial phases, followed by the build and testing phase. After that, there is the launch phase and post-launch live support.

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Pricing

"Costly, but it is the top product in SaaS/PaaS. Pricing is more for large to enterprise level companies."
"Pricing and license differ and depend on how much license you are purchasing from them."
"It is an expensive program."

Valuable Features

"Most of the apps allow you to try out the product before buying it. The trial period depends on the product and varies from a week to 30 days."
"Scalability to configure and integrate."
"Marketing and Sales Lead, Forecasting, Campaign management."

Room For Improvement

"I think the search needs to be improved so as to allow for a broader keyword search."
"Easier process to move to Lightning Components."
"Areas of improvement can be around Engagement of Customers feature and approvals of transactional records."

Pricing

"Costly, but it is the top product in SaaS/PaaS. Pricing is more for large to enterprise level companies."
"Pricing and license differ and depend on how much license you are purchasing from them."
"It is an expensive program."

Valuable Features

"Most of the apps allow you to try out the product before buying it. The trial period depends on the product and varies from a week to 30 days."
"Scalability to configure and integrate."
"Marketing and Sales Lead, Forecasting, Campaign management."

Room For Improvement

"I think the search needs to be improved so as to allow for a broader keyword search."
"Easier process to move to Lightning Components."
"Areas of improvement can be around Engagement of Customers feature and approvals of transactional records."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Salesforce Platform Buyer's Guide for additional reliable information.

Learn more about Salesforce Platform

Salesforce Platform allows companies to build and operate intelligent applications at scale and share them with employees and customers in real time. The tool secures companies' data while connecting and synchronizing it simultaneously across their Customer 360 accounts. The main components of the product are:

Application development: With low code, companies can build applications faster and automate their businesses.
Automation: The product can connect with Salesforce Genie, allowing employees to create seamless processes.
Security: The Shield component allows companies to secure their data and build applications.
Hyperforce: Companies have the option to scale globally and serve customers locally, providing secure, private, and agile solutions.
Einstein Intelligence: Organizations can utilize artificial intelligence (AI) to create personalized experiences for customers, potentially increasing companies’ growth.
Sandboxes: Salesforce Platform offers developers secure development environments where they can test, build, and deploy changes before rolling out final products.

Salesforce Platform Features

Also referred to as a “drag and drop app builder," this solution offers various features for customers to create intelligent applications and build personalized services for clients, partners, and employees within the apps.

Mobile feature: The mobile feature of Salesforce Platform allows users to build applications for mobile as well as turn already-made apps into mobile apps instantly.
AI: Through AI, users are able to personalize their applications, utilizing the smart assistant of the platform (called Einstein). The creation of customized services for clients can drive engagement and scale customer experience.
Vision feature: The Vision feature also utilizes Einstein Platform, where users can take advantage of Einstein Prediction Builder, Bots, Vision, and Language to create AI-powered applications.
Data protection: Salesforce Platform offers a data protection feature called Salesforce Shield. With it, companies can monitor app and data use, automate security policies, run compliance audits, and encrypt sensitive data.
Privacy and identity feature: Salesforce Customer Identity is a feature for privacy that offers user access through a single login. The feature provides a seamless user experience while maintaining a high level of security.
Community feature: The community feature of the product offers a digital experience platform where companies can create secure portals, applications, and websites.
Builder feature: The application building feature of Salesforce Platform offers various ways for users to create apps, including through low-code builders and pro-code tools.

Salesforce Platform Benefits

The benefits of using Salesforce Platform include:

Compared to manual coding products, Salesforce Platform is simpler for beginner users who want to develop a product.
The tool requires a low amount of coding, making it a quick and agile way to develop applications.
The adaptable design of the platform offers multi-layered security which maintains data accessible to users while protecting it from outside sources.
The product can be incorporated with various platforms and coding languages for application development.
The platform can be used to create applications compatible with large database systems like MySQL and Oracle.
Salesforce Platform allows collaboration between users, as it offers simultaneous access to various users at the same time.
Salesforce Platform is compatible with desktop databases such as Microsoft Access.

Reviews from Real Users

A vice president at a healthcare company values Salesforce Platform because it is flexible and user-friendly with helpful pre-built schemas.

Peter G., a senior technical consultant at a tech services company, rates Salesforce Platform highly because it is intuitive, quite easy to learn, and stores all kinds of relevant sales information.

Salesforce Platform was previously known as Salesforce1, Force.com, Salesforce App Cloud.

Salesforce Platform is the #2 ranked solution in top No-Code Development Platforms, #3 ranked solution in top Mobile Development Platforms, #6 ranked solution in top Low-Code Development Platforms, #7 ranked solution in PaaS Services, and #7 ranked solution in top Rapid Application Development Software. PeerSpot users give Salesforce Platform an average rating of 8.2 out of 10. Salesforce Platform is most commonly compared to Microsoft Power Apps: Salesforce Platform vs Microsoft Power Apps. Salesforce Platform is popular among the large enterprise segment, accounting for 67% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 17% of all views.